Best Western Plus Orlando East - UCF Area

Hotels
•
Best Western Plus
8.6 (818 reviews)
12101 Challenger Pkwy , Orlando , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Cleanliness issues
Poor room maintenance

Categories

Cleanliness
7.05
The bathroom was dirty, with fungi and pests reported.
Service
9.55
Customer service was excellent and staff were friendly.
Location
9.05
Great location, close to restaurants and markets.
Room Quality
8.05
Comfortable bed but issues with heating and cleanliness.
Amenities
8.55
Decent amenities but some improvements needed.
Value for Money
8.75
Good experience for the price, but some aspects lack upkeep.
Food and Beverage
8.55
Breakfast options were decent but could be improved.
Overall Experience
9.25
Enjoyable stay overall despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:17

Property Description

Convenient Location
Located just 2.7 km from the University of Central Florida, the Best Western Plus Orlando East UCF offers easy access to nearby attractions and businesses like the U.S. Army Program Executive Office for Simulation.

Comfortable Suites
Each suite is designed with your comfort in mind, featuring spacious work areas, sofa beds, and convenient amenities such as microwaves, refrigerators, and coffee makers. Stay connected with AC and USB outlets in every room, and indulge in luxury with whirlpool bathtubs available in select rooms.

Meeting Facilities and Business Center
Whether you're hosting a business function or event, our hotel has you covered with meeting facilities that can accommodate up to 40 people. Take advantage of complimentary high-speed Internet access, guest laundry facilities, and a fully-equipped business center during your stay.

Book your stay at the Best Western Plus Orlando East UCF for a convenient and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in.

Hotel will be undergoing a renovation January 2-March 31. Hotel will remain open with all renovation work will be done during business hours only. We apologize in advance for any inconvenience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.6
Based on 818 reviews
Cleanliness: 7.05
Service: 9.55
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 8.55
Overall Experience: 9.25
J
jose • solo_traveller • pr
10
2026-06-19 • via Nuitee
J
jose • solo_traveller • pr
10
2026-06-19 • via Nuitee
T
thomas • solo_traveller • us
9
Pros:

Facility was nice.

Cons:

Surrounding area was very loud.

2026-06-12 • via Nuitee
N
Norton • family_with_children • us
6
2026-06-08 • via Nuitee
B
Betzaida • couple • us
10
2026-06-07 • via Nuitee
T
Talis • couple • br
10
Equipe de funcionários muito prestativa
Pros:

Amolo quarto, cama confortável, TV ÓTIMA

Cons:

Localização fica há 30 minutos dos parques da Disney

2026-06-04 • via Nuitee
C
Ciera • family_with_children • us
10
2026-06-03 • via Nuitee
S
Soul • couple • us
8
Pros:

It was really nice and the staff was amazing they was friendly and helpful with everything and if you had any questions they answered they honestly was amazing

Cons:

There was a wasp in our room but other than that that’s it

2026-06-02 • via Nuitee
R
RICARDO • family_with_children • us
10
Pros:

Very clean very nice stuff

Cons:

Some of the sheets had stains

2026-05-28 • via Nuitee
A
Abramson • couple • us
2
Will never go back
Pros:

The Staff

Cons:

The AC did not work well. Sweating all night. No AC in the hotel. Towels had stains on them.

2026-05-28 • via Nuitee
M
Martincwo • solo_traveller • gb
10
Very Good, As Usual!
Pros:

Everything. From the pleasant English owners to the reception staff, housekeeping and breakfast. All was very good.
We had visited this hotel a few times and it's always been good.

Cons:

Our only gripe was a very slow flow from the cold sink tap (faucet). It wasn't really a problem as the shower was fine. So just a general moan, not a complaint!

2026-05-24 • via Nuitee
G
GONZALO • solo_traveller • uy
7
Hotel correcto para estar en esa zona
Pros:

Buena ubicación

2026-05-24 • via Nuitee
M
Miguelangel • couple • us
8
2026-05-22 • via Nuitee
M
Miguelangel • couple • us
8
2026-05-22 • via Nuitee
L
Leslie • solo_traveller • pa
10
Pros:

Limpieza y atencion

2026-05-19 • via Nuitee
B
Briana • family_with_children • us
10
2026-05-14 • via Nuitee
L
Lana • couple • us
6
2026-05-12 • via Nuitee
F
Fernando • family_with_children • us
5
Pros:

I switch from a king bed to two queen beds and they charged me $30 never heard of that before.

Cons:

I reserved a king bed when I got there I changed it to two queen beds and they charge me $30. Never heard of that before not even in a five star hotel. Also, the AC in the lobby was broken and anything I wanted to charge to the room I had to pay upfront.

2026-05-12 • via Nuitee
D
Diego • solo_traveller • us
6
Good for a short stay
Pros:

Location

Cons:

Run down, so-so breakfast, so-so bed

2026-05-11 • via Nuitee
A
Amy F. • family_with_children • us
2
Will not stay here again.
Pros:

The location was great as it was close to UCF where my son attends. We were attending his college graduation.

Cons:

The lady at the front desk was not friendly. She was on the phone when we approached the Desk for sheets and a pillow for the sofa bed. She continued to talk on the phone to apparently a coworker complaining that the Breakfast person called out for the next day. We stood there for quite a while until she acknowledged us.

Breakfast was awful all three days! We figured the first day was because they were short staffed. It was the same food each day, no variety. The toaster was broken, the waffle mix was too thick the first day and too thin the second day. Which didn't make for good waffles. Scrambled eggs and sausage were offered each day. White bread, which we could not toast. We opted not to eat there the third day. Which was unfortunate considering the price we paid for our room! It was very expensive and I'm assuming it was because of the graduations taking place that weekend.
As for the room, the bathtub was so dirty, and it was obvious that it has not been scrubbed in a long time. We had two bath towels for four people staying in the room. Which was in the reservation. No washcloths, no shampoo and one roll of toilet paper. There were not any pool towels either. When we asked the lady at the front desk if we could get some towels, she said they did not have any. We went back several hours later and we were told by a different lady that they didn't have any because the hotel was booked. It just was not a good experience at all. I also want to add the pool was not clean and full of leaves. This hotel needs some TLC!!

2026-05-10 • via Nuitee