Facilities

Free breakfast
Meeting rooms
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Continental breakfast
Designated smoking area
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-25 13:37

Property Description

Luxurious Amenities for Every Guest
Indulge in our outdoor pool and 24-hour fitness center, then enjoy our complimentary wireless internet and concierge services. Dine at our restaurant or sip a drink at the bar/lounge by the poolside.

Exceptional Services
Benefit from our business center, 24-hour front desk, and laundry services. Arrive stress-free with our airport shuttle service and take advantage of free onsite parking.

Comfortable Rooms with Modern Touches
Relax in our guestrooms with LCD TVs, free Wi-Fi, and plush bedding. Unwind in stylish bathrooms with slippers and enjoy the convenience of room service during your stay.

Don't miss the chance to experience luxury and comfort at White Castle Hotel Arua. Book your stay now for a memorable getaway.

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EBB

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

6.4
Based on 5 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
D
Douglas • friends
8
Pros:

Staff helpful early breakfast on last day. Room spacious. Good good bed. Shower nice except one day when little water. Secure place. Parking. Weaver birds nesting above the little cottage where my room was. They did not seem to be expecting us but sorted out so all well. Breakfast good and i ate al a carte in the evening and food ok. Arua is distant so good to be able to find a reasonable hotel to stay which met our needs. It is quite expensive for the best rooms

2025-05-23 • via Nuitee
D
Dorothy
6
Pros:

The hotel is very average, very slow on service.
On arrival, the lady cleaner really tried her best to help us but the bathroom/ toilet facilities were not working, leaking and after complaining about it we were moved to another facility. The bathroom area is hazardous due to lack of water mopping equipments after showering.

2023-03-25 • via Nuitee
M
Michelle
10
Pros:

Grounds are beautiful and provide a lot of privacy for each bungalow. Rooms are basic but clean. Staff was very nice and accommodating and food was good. There were a couple groups there which took up the work spaces - this was the only issue.

2021-09-20 • via Nuitee
E
Endang Widiastuti • partner
8
Pros:

This hotel has a very beautiful landscape. many type of plants, flower you can found in that hotel. In the morning when you wake up, you can hear the birds singing .

However its not really friendly for working space. However you still can hanging around, chat and discuss in swimming pool and restaurant areas.

Milly the team leader there is so nice, she is willing to help anytime you need. all the staff there is wonderful,

For Lizard lovers, you will enjoy to stay there

2021-09-15 • via Nuitee
S
Sunil • family
2
Pros:

Booked on Expedia, made payment, received confirmation.... then the horror story started.
Firstly, we arrived at reception to sleepy reception staff who said ‘we dont have your booking, we dont have any rooms, we are not online and we dont deal with Expedia’!
Absolutely zero customer skills and 10 mins later a manager appears, who made phone calls etc , only to confirm the above.
I asked for a letter from them to confirm the same, which I had to type myself on their computer, then went about Arua trying to find two rooms for weary long distance travelers (found a dark dingy place in town on the third floor).
My two long distance calls to Expedia remain u resolved, and the payment has been taken from my account. I will pick up the matter seriously with Expedia upon my return to the UK soon.
A key lesson here was that you cannot take a booking for granted even when the property is on Expedia. We were told by the hotel management that the property posting on Expedia was fraudulent and they never signed up with Expedia. Wow! That was a real first. Hoping that Expedia can resolve the matter not only for me but on the matter of a property that is on their website but says it is not !
Travelers beware in general.

2019-09-07 • via Nuitee