Share this hotel
Facilities
Property facilities
-
Offsite parking discounted rates available
-
Nightclub
-
Fitness facilities (surcharge)
-
Parking
-
Non-smoking rooms
-
Air conditioning
-
Swimming pool
-
Restaurant
-
Room service
-
Terrace
-
Family rooms
-
Pets allowed
-
Lift / Elevator
-
Luggage storage
-
Express check-in/check-out
-
Safety deposit box
-
Fax/photocopying
-
Facilities for disabled guests
-
Ironing service
-
Hot tub/Jacuzzi
-
Sauna
-
Massage services
-
Packed lunches
-
Non-smoking throughout
-
Board games/puzzles
-
Wheelchair accessible
-
Allergy-free room
-
Kid meals
-
Kids' outdoor play equipment
-
Emergency cord in bathroom
-
Outdoor furniture
-
Coffee Shop on site
-
Fruits
-
Pet bowls
-
Spa/wellness center services
-
Steam room
-
Beauty Services
-
Pet basket
-
Manicure
-
Pedicure
-
Staff adhere to local safety protocols
-
Guest rooms disinfected between stays
-
Cleaning standards that are effective against Coronavirus
-
Physical distancing rules followed
-
Hand sanitizer in guest room and key areas
-
Cashless payment available
-
Fire extinguishers
-
First aid kit available
-
Sanitized tableware & silverware
-
Contactless check-in/check-out
-
Invoice provided
-
Guests can opt-out any cleaning services during stay
-
Smoke alarms
-
Shared stationery like menus, pens are removed
-
Guest room sealed after cleaning
-
Property cleaned by professional cleaning companies
-
Physical distancing in dining areas
-
Food delivered to guest room
-
CCTV outside property
-
Access to health care professionals
-
Screens / Barriers between staff and guests for safety
-
Face masks for guests available
-
24-hour security
-
Delivered food - securely covered
-
Security alarm
-
Key card access
-
Happy hour
-
Television in common areas
-
Nightclub
-
Front desk (limited hours)
-
Express check-in
-
Free wired internet
-
Snack bar/deli
-
Access to nearby indoor pool
-
Golfing on site
-
Pool sun loungers
-
Offsite parking discounted rates available
-
Fitness facilities (surcharge)
-
Internet access
-
Housekeeping on request
-
Private picnics
-
Wine release events
-
Reception hall
-
Japanese garden
-
Secured parking
-
Horse riding nearby
-
Swimming nearby
-
Hosted evening meal (reserve)
-
Vegetarian menu options available
-
Bulk dispenser for toiletries
Review Highlights
Categories
Please Log In
This action requires an account to continue. Please log in or create an account in order to proceed with your booking.
Error
Property Description
Beautiful Gardens and Feel Good Health Club
Discover the serenity of 2 acres of beautiful gardens at Mercure Chester Abbots Well Hotel. Unwind at the Feel Good Health Club with its indoor swimming pool, gym, sauna, steam room, and hot tub.
Comfortable Rooms and Amenities
Experience comfort in every room with a flat-screen TV, tea/coffee facilities, and a work desk. Enjoy free high-speed WiFi and complimentary parking during your stay.
The Brasserie and Nearby Attractions
Indulge in a culinary journey at The Brasserie with its international menu and wine selection. Explore nearby attractions like Chester Zoo, Chester Race Course, and the historic city centre just a short drive away.
Book now to experience a relaxing stay amidst nature and luxury amenities at Mercure Chester Abbots Well Hotel.
The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.
Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents.
Please note that the same payment card used to make the booking must be presented upon check-in at the hotel
Property Policies
-
Parking
Free public parking is possible on site (reservation is not needed).
-
Internet
WiFi is available in all areas and is free of charge.
-
Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
-
Pets
Pets are allowed. Charges may be applicable.
-
Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 11 years old stay for free when using an existing bed.
Children up to and including 12 years old stay for free when using an available extra bed.
People 13 years old and over stay for £10 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
De ligging en het personeel was super vriendelijk
De hygiëne in de badkamer kon iets beter
Beautiful surroundings, delicious breakfast, cosy room & lovely pool.
WiFi was not great.
Location good, staff helpful and friendly
Room didn't meet expectations far too small and noisy.
The location was very convenient for the event we were attending (a Wedding etc in Chester). The breakfast was very good, with a nice variety (both hot & cold)to choose from. Gym equipment was also good and up-to-date.
Reception staff were also very helpful, plus free parking was a bonus!
We felt the whole hotel was very dated and needed refurbishing in the rooms; public areas; pool and spa. Tried going in the pool, but it was full of young children having lessons, which made the area very restricted & noisy. Changing rooms were also rather grimy, with most of the lock broken on the lockers. It was a disappointing experience!
Very friendly staff, breakfast was fabulous, rooms very comfortable
We were told the restaurant stopped serving food at 8.30 and the bar closed at 9.30, so we headed into town instead, on our return the bar was still serving at 10.30 so we were obviously given incorrect information.
The night we stayed was during a heatwave, the room had no airconditioning and the heating WAS ON!! It made the room unbearable and we couldn't sleep and ended up checking out at 6am to go home. When we raised this with the reception (who didn't even ask how our stay was) they refused to believe the heating was on even though I asked them to come to the room and check for themselves (which they wouldn't). The whole service was terrible, and the hotel looks dated and run down.
Tolles Hotel. Gutes Essen. Personal sehr nett. Tolle Räume.
Alles war gut.
The staff were fantastic and couldn't do enough for you. Kev and Katy were brilliant.
When booking, I asked for no stairs as I have arthritis in my knees. They put us in a room with two flights of stairs and no lifts. The food at night was terrible. I had a platter with my hubby; the food was burned and greasy. Very disappointed.
I stayed at your hotel yesterday and the entire check in experience was completely unacceptable. I would begin to say that I arrived and the person on reception couldn’t even find my booking.
5 minutes later I was given my room key and I went to the room. This was on the upstairs and opposite side of the hotel so a 5 minute walk. I arrived at 248, it was abandoned and in disarray. Poo stains in the toilet, single bed unmade like someone was sleeping in it and no TV on the wall. There was a terrible smell.
I went downstairs and asked for a manager, there was a man in a suit who said “ I can be”, I shown him a picture and he stood there blank with no response. I explained it all and he asked for the room key. No apology or anything.
I was given another key 5 minutes later to room 246. I walked all the way to the room, unlocked the door, and walked in on a guy in my room half naked watching TV! This was completely unacceptable. I had to apologise to the guy I just walked in on and go back to reception for a second time! At this point it was 9PM and I was being completely messed about. Walking in on another guest should never happen.
I stayed here before with no issue but this is the worst hotel experience I have ever had. I’m hoping you will make this right as I am still gobsmacked. I paid full rate for a room to get this experience.
I received a drink voucher but at the bar he said I could only get a soft drink or wine! This was not fair especially after what happened which I explained. He pointed to the fine print and wouldn’t make an exception.
Eventually I was given room 234. I walked in and it was boiling hot and the TV wasn’t loading but I gave up. I went to bed and wanted to leave ASAP.
Location is great. Really good value for money
Breakfast wasn’t up to usual Mercury standard
Your guide to the flawless travel experience
Popular Countries
Get our app
