Mercure Chester Abbots Well Hotel

Hotels
Mercure
7.5 (4026 reviews)
Whitchurch Rd, Christleton , Chester , gb

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Cons:
Cleanliness issues
High prices for bar

Categories

Cleanliness
6.21
Some guests noted dusty rooms and issues with bed linens, which are concerning.
Service
8.68
The staff were frequently praised for being friendly and helpful during the stay.
Location
8.22
Convenient location with a nearby park and ride stop, making it easy to access the city center.
Room Quality
6.67
Mixed reviews on room quality; some reported small and uninviting rooms while others found theirs comfortable.
Amenities
7.2
Good amenities including a pool and sauna, though some issues reported with cleanliness.
Value for Money
6.66
Considered expensive by some guests relative to the quality of the room and service.
Food and Beverage
8.21
Food was frequently described as good quality and enjoyable.
Overall Experience
8.18
Overall enjoyable despite some issues; many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Beautiful Gardens and Feel Good Health Club
Discover the serenity of 2 acres of beautiful gardens at Mercure Chester Abbots Well Hotel. Unwind at the Feel Good Health Club with its indoor swimming pool, gym, sauna, steam room, and hot tub.

Comfortable Rooms and Amenities
Experience comfort in every room with a flat-screen TV, tea/coffee facilities, and a work desk. Enjoy free high-speed WiFi and complimentary parking during your stay.

The Brasserie and Nearby Attractions
Indulge in a culinary journey at The Brasserie with its international menu and wine selection. Explore nearby attractions like Chester Zoo, Chester Race Course, and the historic city centre just a short drive away.

Book now to experience a relaxing stay amidst nature and luxury amenities at Mercure Chester Abbots Well Hotel.

Important information:

The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.

Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents.

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for £10 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 4026 reviews
Cleanliness: 6.21
Service: 8.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.2
Value for Money: 6.66
Food and Beverage: 8.21
Overall Experience: 8.18
O
Owl solo_traveller gb
10
2026-03-07 via Nuitee
K
Kay solo_traveller gb
10
Absolutely stunning place xx
2026-03-06 via Nuitee
P
Paul couple gb
7
Good
Pros:

Great breakfast room comfortable

Cons:

Bar staff slow not always behind bar had to wait

2026-03-05 via Nuitee
D
Dunn couple gb
9
Pros:

Clean and spacious room and well priced

Cons:

Bit warm in the room

2026-03-05 via Nuitee
E
Emmeline couple gb
6
Pros:

the pool and steam room were nice

Cons:

the wifi was cutting out a lot and the tiles on the bathroom were all cracked, the room smelled like smoke and the water pressure in the shower was strong at all, the bed was comfortable but basic and could have had more pillows or blankets and then glass on the side tables was coming off.

2026-03-03 via Nuitee
T
Terry couple gb
7
Convenient location for an Inexpensive nights stay (including breakfast) but below par on quality of room and breakfast.
Pros:

Price! At £62 a night incl breakfast what’s not to like. Free on-site parking and convenient for park and ride. Friendly and quick check-in. Comfortable bed so we had a decent nights sleep. Reasonable breakfast but poor quality (eggs dried up, black pudding heat hardened and tomatoes looked like crisps! Bacon, sausage, mushrooms were tasty though!

Cons:

Room was cold on arrival and the hotel requires some element of refurbishment. Our room felt bare and uninviting however with the absolute minimum furniture I.e. a bed, one chair and a t.v. Several ‘shelves’ around the room looked very odd. The radiator leaked profusely once turned on leaving a very wet carpet in the room! Lots of cracked floor tiles in the bathroom and standing water behind the toilet!!!! I was too late in the day to complain after a long journey so we put up with the inconvenience for one night. We did let the desk know about the cold room and leaking radiator.

2026-03-02 via Nuitee
K
Kirsty couple gb
4
Disappointing
Pros:

The property was lovely and reception staff very polite

Cons:

I paid for a privilege room and wasn’t given one I was given a basic room, so we had no coffee machine as advertised and I paid for, no robe and slippers and no newspapers either very disappointing as was for my partner 40th birthday

2026-03-02 via Nuitee
M
Michael couple gb
10
Pros:

Awesome 👌

Cons:

Nothing!

2026-03-02 via Nuitee
P
Phillip couple gb
10
2026-03-01 via Nuitee
L
Lisa couple gb
7
Lovely except for noisy guests
Pros:

Very friendly staff in reception, hotel was clean and comfortable, plenty of parking and less than a 10 minute drive to the town centre. Good breakfast

Cons:

Not necessarily the hotels fault but there were some really noisy guests on our floor (seemed like groups of young men) making a lot of noise returning from a night out, vomiting, shouting & slamming doors. They disturbed what would have been a peaceful night's sleep.
We also booked a privilege room but didn't seem to get one, the rooms was spacious non the less and I think the only thing missing was the coffee machine, not the end of the world but guests should really get the room they paid for.

2026-03-01 via Nuitee
D
Danny couple gb
10
2026-03-01 via Nuitee
A
Andrew couple gb
9
2026-03-01 via Nuitee
C
Craig couple gb
9
2026-03-01 via Nuitee
C
Cassandra couple gb
8
2026-03-01 via Nuitee
I
Ifan couple gb
8
Very comfortable and pleasant
Pros:

Great hotel, helpfull staff, good food and drinks

2026-03-01 via Nuitee
K
Keith couple gb
8
Would stay again if the price was right.
Pros:

The room was a good size, clean and comfortable. The TV was a great size and plenty of choice of programmes. Bathroom was a little dull but functional and clean.

Cons:

Restaurant is dingy, looking more like a cafe than a restaurant. Breakfast was ok but as with most buffets, the food wasn't that warm. However, I didn't leave hungry.

2026-03-01 via Nuitee
H
Hayley couple gb
10
2026-03-01 via Nuitee
L
Liam couple gb
6
Pros:

Staff where good and rooms where clean fresh towels provided daily.

Cons:

The hotel spa facilities where dated.
Lockers woudnt work

2026-03-01 via Nuitee
S
sonia couple gb
10
Had an amazing night will deffo be coming back, staff where very polite room was spotless
2026-03-01 via Nuitee
W
Wayne solo_traveller gb
10
Great value for my money in a happy hotel as everywas smiling
Pros:

Nice location just out from the city. It was clean and tidy with very friendly staff

Cons:

NA

2026-03-01 via Nuitee