Mercure Chester Abbots Well Hotel

Hotels
•
Mercure
7.5 (4814 reviews)
Whitchurch Rd, Christleton , Chester , GB

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Cons:
Cleanliness issues
High prices for bar

Categories

Cleanliness
6.21
Some guests noted dusty rooms and issues with bed linens, which are concerning.
Service
8.68
The staff were frequently praised for being friendly and helpful during the stay.
Location
8.22
Convenient location with a nearby park and ride stop, making it easy to access the city center.
Room Quality
6.67
Mixed reviews on room quality; some reported small and uninviting rooms while others found theirs comfortable.
Amenities
7.2
Good amenities including a pool and sauna, though some issues reported with cleanliness.
Value for Money
6.66
Considered expensive by some guests relative to the quality of the room and service.
Food and Beverage
8.21
Food was frequently described as good quality and enjoyable.
Overall Experience
8.18
Overall enjoyable despite some issues; many guests expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:43

Property Description

Beautiful Gardens and Feel Good Health Club
Discover the serenity of 2 acres of beautiful gardens at Mercure Chester Abbots Well Hotel. Unwind at the Feel Good Health Club with its indoor swimming pool, gym, sauna, steam room, and hot tub.

Comfortable Rooms and Amenities
Experience comfort in every room with a flat-screen TV, tea/coffee facilities, and a work desk. Enjoy free high-speed WiFi and complimentary parking during your stay.

The Brasserie and Nearby Attractions
Indulge in a culinary journey at The Brasserie with its international menu and wine selection. Explore nearby attractions like Chester Zoo, Chester Race Course, and the historic city centre just a short drive away.

Book now to experience a relaxing stay amidst nature and luxury amenities at Mercure Chester Abbots Well Hotel.

Important information:

The breakfast price shown is a discounted rate for pre-booked breakfasts only. Breakfast will cost more if booked at the hotel.

Minors under 18 must be accompanied by parents or legal representatives. Designated guardians must present written authorization (certified signature) from parents.

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Location

Guest Reviews

7.5
Based on 4814 reviews
Cleanliness: 6.21
Service: 8.68
Location: 8.22
Room Quality: 6.67
Amenities: 7.2
Value for Money: 6.66
Food and Beverage: 8.21
Overall Experience: 8.18
M
Marlynne • family_with_children • gb
10
Would definitely stay again and recommend to others.
Pros:

Staff were lovely from the front desk to bar staff. Excellent food had a delicious burger and drinks were a reasonable price as well. Rooms were clean and very easy to find.

Cons:

There wasnt anything that didnt like about this stay.

2026-10-14 • via Nuitee
C
Catriona • solo_traveller • gb
8
Comfortable room for a great price
Pros:

Large, spacious and comfortable family room. The room.was a perfect temperature.
Lovely warm swimming pool, and the health suite facilities were great.

Cons:

There was no hot water when we were there!

2026-10-12 • via Nuitee
K
Kathryn • solo_traveller • gb
7
Okay, but could be better
Pros:

Gent on reception was nice and friendly.
Room was spotlessly clean and a decent size.
Location was great for us on the outskirts of Chester.

Cons:

Female member of staff on the bar was a bit miserable. She was polite but no smile and you could tell she didn't want to be there. Maybe it was just a bit of an off day.
Food was average.

2026-10-12 • via Nuitee
L
Louise • family_with_children • gb
7
Comfortable stay with friendly and helpful staff
Pros:

Good location, close to Park & Ride for City Centre, great breakfast, friendly staff.

Cons:

Room could have been bigger, but was fine for 2 nights.

2026-10-12 • via Nuitee
M
Melissa • couple • gb
7
Very good, staff were excellent.
Pros:

Breakfast was excellent, location very good

Cons:

The Bathroom was a bit old fashioned with a bath , would have been better with a walk in shower cubicle.

2026-10-12 • via Nuitee
A
Adele • couple • gb
7
Cons:

Room temperature was too hot.

2026-10-11 • via Nuitee
S
Sarah • couple • gb
5
Basic and over priced. But ok for a one night stay.
Pros:

The hotel was only 15 mins from city centre and had a nice reception area

Cons:

The rooms were very basic and tired, compact bed and worn bathroom that needed some TLC. Not unclean but generally underwhelming.

2026-10-11 • via Nuitee
G
Graham • family_with_children • gb
2
Stinks
Pros:

Nothing

Cons:

£238 for one night in this dump - whole place stank of damp !! The interior of the rooms are literally made of plastic- plastic bedside tables etc - whole hotel is majorly dated and stinks. Stear clear

2026-10-11 • via Nuitee
S
Sam • solo_traveller • gb
3
2026-10-10 • via Nuitee
P
Paul • solo_traveller • gb
7
Perfect for my requirements
Pros:

Nice, but slightly overcooked

2026-10-10 • via Nuitee
I
Isabel • couple • gb
8
Pros:

Very good

Cons:

Very nice and convenient place

2026-10-10 • via Nuitee
M
Melvyn • solo_traveller • gb
8
Pros:

Stayed here lots, love the pool 😆

Cons:

Nothing wrong with this hotel, excellent

2026-10-10 • via Nuitee
B
Barry • couple • gb
10
We’ll be back
Pros:

Location is fabulous as is breakfast

2026-10-10 • via Nuitee
L
Linda • solo_traveller • gb
9
2026-10-09 • via Nuitee
P
Paul • solo_traveller • gb
8
Met my expectations in most areas , have been before.
Pros:

Good breakfast, like the sauna and swimming pool. Bar not very cosy, could be improved plus prices a bit high.Room clean and quiet.

Cons:

No atmosphere in the bar area so went out for a drink instead

2026-10-09 • via Nuitee
S
Seltzer • solo_traveller • us
5
Basic hotel
Pros:

Good location for visiting Chester, Liverpool. Good restaurants in area. Beds comfortable.

Cons:

Have stayed at Mercure hotels in several international places. This one had very minimalistic decor in the lobby, restaurant, bar, and rooms. Food options limited for dinner but adequate for breakfast. For a one night stay it was OK.

2026-10-09 • via Nuitee
D
Dean • couple • gb
7
2026-10-08 • via Nuitee
P
Patrick • couple • gb
6
They just need to fix the making of the bed and getting the booking right.
Pros:

Great breakfast

Cons:

Bead was not properly made.
I booked a double room (2single beds) we were given a double room with one bed.

2026-10-08 • via Nuitee
J
Jennifer • couple • gb
7
Cons:

The dressing gowns in the room had clearly not been changed as a previous guests inhaler was in one of the pockets

2026-10-08 • via Nuitee
M
Marcus • solo_traveller • gb
7
Lovely hotel and spa is a nice option but time it’s use
Pros:

Lovely hotel, great breakfast and restaurant but need to drive/ bus it to Chester dirty centre

Cons:

Lovely hotel but spa facilities a little dated and weird as you somethings have to share it with kids swimming classes so lots of parents on the side and can feel quiet uncomfortable when it’s supposed to be relaxing. They need to seperate swimming lessons from so more of a simple fix than a complaint.

2026-10-08 • via Nuitee