Mercure Maidstone Great Danes Hotel

Hotels
Mercure
7.4 (3701 reviews)
Hollingbourne , Maidstone , gb

Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
7.04
Some cleaning oversights reported and issues with the spa cleanliness.
Service
8.51
Multiple mentions of friendly and helpful staff.
Location
8.05
Good location for events and convenient access.
Room Quality
7.5
Rooms described as clean but with thin walls and some noise issues.
Amenities
6.53
Some facilities like the spa were reported as run down.
Value for Money
6.99
Some felt it was overpriced for the experience provided.
Food and Beverage
6.54
Mixed feedback on food quality and service in the restaurant.
Overall Experience
8.01
Generally positive but with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Stay at Mercure Maidstone Great Danes Hotel

Georgian Charm and Modern Comforts:
Experience a blend of history and modern convenience at Mercure Maidstone Great Danes Hotel, nestled beside the historic Leeds Castle. The Georgian country house, set within 26 acres of private grounds, offers a picturesque retreat for guests.

Leisure and Wellness Amenities:
Indulge in relaxation and recreation with our indoor swimming pool, sauna, and well-equipped gym. Unwind in the tranquil surroundings of our health club or enjoy outdoor activities like mini golf, tennis, and croquet during your stay.

Convenient Location for Exploring:
Ideally situated at Junction 8 of the M20 motorway, our hotel provides easy access to Maidstone and popular attractions like Canterbury Cathedral and Bluewater Shopping Centre. Plan your getaway now and make the most of your visit to Kent.

Book your stay at Mercure Maidstone Great Danes Hotel for a memorable experience in the heart of Kent.

Important information:

A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 3701 reviews
Cleanliness: 7.04
Service: 8.51
Location: 8.05
Room Quality: 7.5
Amenities: 6.53
Value for Money: 6.99
Food and Beverage: 6.54
Overall Experience: 8.01
S
Scott couple gb
9
Clean tidy comfortable
Pros:

Clean and tidy

Cons:

Nothing

2026-03-07 via Nuitee
R
Roger solo_traveller gb
10
2026-03-06 via Nuitee
M
Mary solo_traveller gb
6
A few niggles to begin with but all ended well.
Pros:

I thought the staff i had dealings with were very helpful. The second room i was given was much better than the first room. Breakfast is superb nothing too much trouble really sets you up for the day!

Cons:

Before arriving I spoke to a very unpleasant man, I sent an email to that effect hoping for some sort of reply, no nothing. The first room i was given was extremely hot, the curtains were completely ripped from top to bottom and room did not looked as if it had been serviced. Was moved the next day to a much better location/room no complaints!

2026-03-05 via Nuitee
N
Nicola couple gb
8
2026-03-05 via Nuitee
F
Faye couple gb
1
Was horrific, I asked for a refund and left to another hotel
Pros:

Nothing

Cons:

It was so filthy! Stains all over the curtains and floors, holes all over the carpet, broken shower, holes in the bedsheets

2026-03-03 via Nuitee
R
Ruth couple gb
8
Comfortable and good value for money
Pros:

Good facilities, friendly staff and value for money

Cons:

It’s a tad dated and there are some big potholes in the drive

2026-03-02 via Nuitee
N
Neil couple gb
5
Breakfast was the best thing. Wound I go back? Probably not
Pros:

Breakfast was really good. Like, actually good not just the usual sad buffet situation you sometimes get where everything’s been sitting out since 6am. Worth getting up for.

The location was great too.

Now the rooms. Good size
proper space view a nice from the window but did have upgraded rooms from booking.com. So don’t know what the other are like. to actually move around, unpack, feel like a human being rather than living out of a suitcase wedged between the bed and the wall.

Free parking.

Cons:

Wouldn’t rush back, honestly.
Let’s start with the noise and yeah, it was a lot. You could hear basically everything from the neighbouring rooms. Every footstep, every conversation. Not ideal when you’re trying to sleep. The walls must be paper thin, which for a hotel is… kind of a fundamental problem, right?
Then there’s the service charge. Tacked onto the bill for eating at the hotel restaurant. Now look, I get that some places do this but it’s not something we’ve encountered at other hotels we’ve stayed at, and it’d be nice if it was at least flagged upfront rather than just… appearing. A small thing maybe, but it left a bit of a sour taste.
The rooms themselves feel really dated. Nothing was broken or dirty, to be fair, but it’s the kind of place that clearly hasn’t had a proper refresh in a while. It’s overdue.
Customer service was not the greatest
Maybe off day.
accessibility was the not great.
.​​​​​​​

2026-03-02 via Nuitee
A
Andy solo_traveller gb
5
hotel is looking tired, and staff do not support the best experience
Pros:

hotel location suits, but have used much more in the past

Cons:

the hotel is looking tired, particularly the rooms.
could be a brilliant hotel given its position
staff could do with some training re customers

2026-03-02 via Nuitee
N
Nigel couple gb
8
2026-03-01 via Nuitee
M
Mr Jonathan couple gb
4
Pros:

Didn't even stay there left and got a refund

Cons:

All over it changed room almost there 3 times

2026-03-01 via Nuitee
C
Calli couple gb
9
Clean room with beautiful view, excellent breakfast and good facilities!
2026-03-01 via Nuitee
S
Sherrick couple gb
6
Pros:

The room was nice. Breakfast was very nice.

Cons:

The spa was not nice. Needs a revamp.

2026-03-01 via Nuitee
A
Amy couple gb
2
Disappointing and doesn’t match the price paid
Pros:

Breakfast was good, the staff were lovely

Cons:

Walls were very thin and you can hear every conversation that everyone is having in all rooms around you. Lights over the bed flickered and switches didn’t work, wasn’t very clean, incredibly warn down, spa facilities were largely broken or weren’t up to a good standard. Floor Gap into the room was large so noise and light came in from the hallway, TV in the room didn’t work either. No signal in the area so difficult to receive calls.

2026-03-01 via Nuitee
J
jenny couple gb
2
Very disappointing quality
Pros:

The staff were helpful and accommodating

Cons:

It is definitely not 4star the hotel I’d falling apart, swimming ceiling fall down, needs complete renovation. Rooms are average and expensive

2026-03-01 via Nuitee
M
McNeill couple gb
5
Would not stay there again
Pros:

Outdated rooms

Cons:

The room was cold
Lots of condensation on windows

2026-03-01 via Nuitee
J
John couple gb
10
We will come again.
Pros:

Close to motorway & 25 mins from channel tunnel. Helpful pleasant staff, dog friendly, large grounds, plenty of car parking. Great breakfast.

Cons:

No PowerPoints or usb’s at bedsides.

2026-03-01 via Nuitee
M
Michelle couple gb
10
2026-02-28 via Nuitee
A
Ahmed solo_traveller gb
1
Very dirty, poor hygiene
Pros:

Nothing

Cons:

Very dirty, poor hygiene

2026-02-28 via Nuitee
H
heidi family_with_children gb
5
2026-02-28 via Nuitee
M
Miranda couple gb
7
Hotel needs updating but rooms clean and most of the staff friendly
Pros:

Room was clean and reception staff where really friendly

Cons:

Restaurant staff where not very attractive , didn’t think the set menu was value for money

2026-02-28 via Nuitee