Mercure Maidstone Great Danes Hotel

Hotels
Mercure
7.4 (4174 reviews)
Hollingbourne , Maidstone , gb

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
7.04
Some cleaning oversights reported and issues with the spa cleanliness.
Service
8.51
Multiple mentions of friendly and helpful staff.
Location
8.05
Good location for events and convenient access.
Room Quality
7.5
Rooms described as clean but with thin walls and some noise issues.
Amenities
6.53
Some facilities like the spa were reported as run down.
Value for Money
6.99
Some felt it was overpriced for the experience provided.
Food and Beverage
6.54
Mixed feedback on food quality and service in the restaurant.
Overall Experience
8.01
Generally positive but with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Stay at Mercure Maidstone Great Danes Hotel

Georgian Charm and Modern Comforts:
Experience a blend of history and modern convenience at Mercure Maidstone Great Danes Hotel, nestled beside the historic Leeds Castle. The Georgian country house, set within 26 acres of private grounds, offers a picturesque retreat for guests.

Leisure and Wellness Amenities:
Indulge in relaxation and recreation with our indoor swimming pool, sauna, and well-equipped gym. Unwind in the tranquil surroundings of our health club or enjoy outdoor activities like mini golf, tennis, and croquet during your stay.

Convenient Location for Exploring:
Ideally situated at Junction 8 of the M20 motorway, our hotel provides easy access to Maidstone and popular attractions like Canterbury Cathedral and Bluewater Shopping Centre. Plan your getaway now and make the most of your visit to Kent.

Book your stay at Mercure Maidstone Great Danes Hotel for a memorable experience in the heart of Kent.

Important information:

A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 4174 reviews
Cleanliness: 7.04
Service: 8.51
Location: 8.05
Room Quality: 7.5
Amenities: 6.53
Value for Money: 6.99
Food and Beverage: 6.54
Overall Experience: 8.01
L
Lauren couple gb
1
Wouldn’t stay again. Absolute rip off for the room
Pros:

The breakfast was lovely.

Cons:

The hotel was grotty and not particularly clean. Every door frame and door in the hotel looked as if a dog had scratched and chewed it. It was absolutely boiling in the room windows only open a fraction which I understand due to health and safety but the fan that was provided was shocking so kept waking in the night boiling. The lighting in the room is terrible. The bathroom is tiny. Just overall will never stay here again. I wish I had taken pictures for proof as was awful!

When we arrived at the hotel as well the reception said that we hadn’t paid for our room which we had and it was nearly £250! Then said oh sorry I didn’t check the next bit that we had paid through booking.com. Was totally unacceptable as should have checked first before trying to say we hadn’t paid.

2026-07-18 via Nuitee
P
Philip couple gb
8
Good stay but expensive.
Pros:

Close to where we wanted to go.

Cons:

No air conditioning and having to book two days to get the day we really wanted to stay.

2026-07-18 via Nuitee
J
Jacqueline solo_traveller ad
5
Not a particularly enjoyable stay.
Pros:

It was close to Leeds Castle (an event we were attending. A large car park. The staff were helpful and friendly.

Cons:

Trying to find the room. The signage was poor. We were situated at the back end of the hotel, and even though there are lifts, theres still stairs in both directions to navigate (we were travelling and had two heavy suitcases). The room we had was small and dated. Not particularly comfortable. The bed was very bouncy waking us up whenever the other moved even slightly in bed. The cost of bar drinks £35 for a standard bottle of prosecco. Accor seems to offer good rates on rooms, but bump costs in other areas to make money. I had this experience with Mercure at Tunbridge Wells.

2026-07-17 via Nuitee
K
Katrina solo_traveller gb
8
2026-07-17 via Nuitee
D
dino couple it
7
2026-07-17 via Nuitee
R
Robert solo_traveller no
9
Pros:

Stort hyggelig rom, meget god frokost.
Trivelig badevakt og resepsjonist

Cons:

Varmt på rommet uten AC

2026-07-17 via Nuitee
E
Erik solo_traveller nl
2
Pros:

de ligging

Cons:

Een klein bloedheet kamertje waar zon vol op brand.
Ramen konden alleen op een kiertje.

2026-07-17 via Nuitee
M
Marion couple gb
7
Great location but badly needs a refurb
Pros:

Ideal location for Leeds Castle. The grounds are lovely. The staff & breakfast were great

Cons:

Dated. Our room & particularly the bathroom desperately needed a refurb

2026-07-16 via Nuitee
G
Gemma solo_traveller gb
5
Pros:

The hotel was lovley

Cons:

The room was so hot u juat couldn't sleep

2026-07-16 via Nuitee
D
Diser couple gb
7
great stay visiting family In the area would return
Pros:

breakfast was fabulous, lots of choices for Coeliac (Gluten Free) Room was large and clean
staff very helpful and pleasant

Cons:

Dinner had only 1 Starter and 1 Dessert on the menu suitable for Gluten Free. No main Courses
Hotel a bit tired looking.

2026-07-16 via Nuitee
M
Muggeridge solo_traveller gb
6
2026-07-16 via Nuitee
G
Gray couple gb
8
Convenient location to visit area attractions.
Pros:

Room was quiet at night. Spacious grounds to walk in.

Cons:

Room was small and tatty. Lots of broken furniture in grounds of hotel.

2026-07-15 via Nuitee
M
Maria couple gb
8
2026-07-15 via Nuitee
K
Keane extended_group de
6
2026-07-14 via Nuitee
E
Emma family_with_children gb
9
We’ll definitely book again
Pros:

Lovely, comfortable babe. Lovely clean. Pool area

Cons:

Lack of air conditioning in room

2026-07-14 via Nuitee
S
Stuart extended_group gb
10
2026-07-13 via Nuitee
L
lisa couple gb
5
Pros:

The hotel provided a really good breakfast. The room itself was clean and beds comfortable. Staff were helpful and polite.

Cons:

The room was unbearably hot- so hot in fact we couldn't sleep. Even though a fan was provided it was on a timer switch so that we had to restart it every 2 hours. This is not a new problem, we had the same issue last year. This year we decided to try out the pool facilities- this area is desperately in need of a total refurb.

2026-07-13 via Nuitee
C
Cathie extended_group gb
7
Great location and overall great staff
Pros:

Location for Leeds Castle Concert is fantastic. Staff were professional and helpful.

Cons:

Sink blocked so filling up when brushing our teeth and took ages to drain. Carpets dusty along skirting boards.

2026-07-13 via Nuitee
J
Jane couple gb
7
Handy stopover for a wedding in the area. Nice staff
Pros:

Very nice breakfast with nice views of park and good Aircon

Cons:

Our room 220 was a bit shabby and small and very hot.
Mattresses were very comfortable.
Shower was a bit pathetic and toilet didn’t always flush

2026-07-13 via Nuitee
S
Stuart extended_group gb
10
2026-07-13 via Nuitee