Mercure Maidstone Great Danes Hotel

Hotels
•
Mercure
7.4 (4114 reviews)
Hollingbourne , Maidstone , gb

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Overpriced for the quality

Categories

Cleanliness
7.04
Some cleaning oversights reported and issues with the spa cleanliness.
Service
8.51
Multiple mentions of friendly and helpful staff.
Location
8.05
Good location for events and convenient access.
Room Quality
7.5
Rooms described as clean but with thin walls and some noise issues.
Amenities
6.53
Some facilities like the spa were reported as run down.
Value for Money
6.99
Some felt it was overpriced for the experience provided.
Food and Beverage
6.54
Mixed feedback on food quality and service in the restaurant.
Overall Experience
8.01
Generally positive but with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:23

Property Description

Luxurious Stay at Mercure Maidstone Great Danes Hotel

Georgian Charm and Modern Comforts:
Experience a blend of history and modern convenience at Mercure Maidstone Great Danes Hotel, nestled beside the historic Leeds Castle. The Georgian country house, set within 26 acres of private grounds, offers a picturesque retreat for guests.

Leisure and Wellness Amenities:
Indulge in relaxation and recreation with our indoor swimming pool, sauna, and well-equipped gym. Unwind in the tranquil surroundings of our health club or enjoy outdoor activities like mini golf, tennis, and croquet during your stay.

Convenient Location for Exploring:
Ideally situated at Junction 8 of the M20 motorway, our hotel provides easy access to Maidstone and popular attractions like Canterbury Cathedral and Bluewater Shopping Centre. Plan your getaway now and make the most of your visit to Kent.

Book your stay at Mercure Maidstone Great Danes Hotel for a memorable experience in the heart of Kent.

Important information:

A credit card imprint will be required by the hotel at check-in as security for any extras taken during your stay.

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature).

Please note that the same payment card used to make the booking must be presented upon check-in at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.4
Based on 4114 reviews
Cleanliness: 7.04
Service: 8.51
Location: 8.05
Room Quality: 7.5
Amenities: 6.53
Value for Money: 6.99
Food and Beverage: 6.54
Overall Experience: 8.01
B
Barry • couple • gb
2
The hotel is a dump !!!!
Pros:

Nothing !!

Cons:

Decore through out the hotel tired and poor condition, chair in room had stains on it, window Saftey devices broken (prob a good thing based on WX as could fully open windows) staff enter room in day and closed windows and opened curtains in 34 degrees ! Was given a twin room when a double room was booked. The carpets in the lounge area were disgustingly dirty, and so it went on !!!

2026-06-27 • via Nuitee
K
kerrie • solo_traveller • gb
7
Pros:

Location was good

Cons:

I checked in very late (00.45 I think) I was given my key card and proceeded to my room. Unpacked and ready for bed as I had an 07.00 start. 10 mins in I get I call from reception to say I’ve been allocated the wrong room and could I repack and return to reception (met on 1st floor) to get my new key card. Then had to walk right round the other side of the hotel to find my room.

2026-06-27 • via Nuitee
J
Julie • solo_traveller • gb
8
Pros:

Comfortable bed and nice outlook from room. Good location. Lovely gardens.

2026-06-27 • via Nuitee
R
Ruth • solo_traveller • gb
4
Needs modernisation & air conditioning
Pros:

Handy location

Cons:

No aircon in the rooms, made for a very uncomfortable stay. The hotel looks tired and in need of modernisation. Pool area needs looking at, changing rooms and pool just tired.

2026-06-27 • via Nuitee
R
Ronny • family_with_children • be
7
Goed voor één nacht
Pros:

Het ontbijt was rijkelijk en uitstekend van kwaliteit.
Het personeel was vriendelijk en zeer behulpzaam

Cons:

De warmte in de kamers. Toen we aankwamen waren de vensters gesloten maar de gordijnen niet dicht. Verstikkend heet. De ventilator bracht wat soelaas.
Geen airco aanwezig.
Het gehele gebouw is wat gedateerd en heeft dringend een opfrisbeurt nodig. Niet tegenstaande was alles vrij netjes.

2026-06-26 • via Nuitee
M
Maximilian • solo_traveller • de
4
29 Grad im Zimmer
Cons:

Wie kann es sein das in einem hochwertigen Hotel ( für englischen Standart ), es keine ordentliche Dämmung gibt oder eine Klimaanlage?!!

2026-06-25 • via Nuitee
M
Michel • solo_traveller • gb
7
Convenient for a Channel crossing.
Pros:

Convenient for the M20 on our way back from a Folkstone Channel crossing. The hotel had a very good breakfast with a good selection on offer. The grounds were well tended which made for entertaining dining over breakfast watching the wild life in residence on the hotel grounds.

Cons:

Just three plug sockets in the room and one of those was for the mini fridge. The other two were on the opposite side of the room to the bed. As we were staying during the heat wave of June 2026 one of the sockets was being permanently used by the tower fan supplied by the hotel in a room without air-conditioning. The public areas did feel a little cooler than the room.

2026-06-25 • via Nuitee
J
Jennifer • extended_group • gb
2
I would not recommend staying at this hotel. Well below standard for this price point
Pros:

The bed was comfortable

Cons:

The place is badly in need of complete refurbishment. All of the carpets and furniture were filthy or badly stained. There were events being held in the hotel which were noisy until 1am despite being told that the events would finish by 10pm

2026-06-25 • via Nuitee
J
Jack • extended_group • gb
1
Would not recommend
Pros:

The location was nice

Cons:

There was 3 separate events on in the same day and wasn’t given any notice so it was very noisy and busy. Staff were rude and unhelpful.

2026-06-24 • via Nuitee
J
Jill • solo_traveller • gb
3
Pros:

Food was good, staff were great.

Cons:

Really outdated and not worth the money. Needs money spent on it and aircon.

2026-06-24 • via Nuitee
J
Jane • extended_group • gb
7
Good place to stay in readiness for Chase the sun bike ride.
Pros:

Helpful reception staff
Good sized car park

Cons:

Room was too hot.

2026-06-24 • via Nuitee
V
Victoria • couple • gb
5
Don't bother you will be disapointed
Pros:

The sheets were clean and the bed was comfortable. The staff at breakfast were very nice and efficient. It was better than sleeping in a tent on a rainy night

Cons:

The whole hotel was very tired and run down, the carpet in the restaurant was threadbare in places. The room was very warm, i was not expecting anything like air conditioning but there was no airflow even with the windows open, it was a reasonable temperature for the UK but i live where it is much hotter in summer and rooms are much cooler. The water in the bathroom was so hot you could scold yourself on it, very unnecessary, dangerous and a complete waste of energy. The room was passable just rather strangely laid out not making the best use of the space. For some reason there was a gap at the bottom of the door into the room that was so wide not only could i put my hand through you can pass things under, very odd. No USB charging points, no plugs by the bed only half way up the opposite wall. The breakfast was ok but the drinks out of the coffee machine were dire, i tried 3 or 4 and all remained, un drunk apart from an initial sipp. The car park is free but there is some nonsense where you have to register on an app, after 14 hours in the car i was not very interested in this and had to ask the reception staff to complete this for me which i am hoping that they did. The restaurant staff at breakfast were very nice and efficient, the reception staff seemed indiffernt to me asking why the coffee was undrinkable and why there was a very large gap under the door to my room. This is just about functioning as a hotel, it was not very clean and i would find it hard to recommend, it did have very nice grounds as long as you dont look at the abandoned tennis courts.

2026-06-24 • via Nuitee
A
Anta • couple • gb
5
2026-06-23 • via Nuitee
N
Neil • solo_traveller • gb
8
2026-06-23 • via Nuitee
H
Huub • solo_traveller • nl
6
Slechte menukaart en onvriendelijk bedienend personeel.
Pros:

De hygiëne, kamer en badkamer waren erg schoon.
Parkeergelegenheid was prima.

Cons:

Onvriendelijkheid van bedienend personeel. Het ongezellige restaurant en de kleine menukaart die ons op een paar papieren velletjes overhandigd werd. Tevens werd ons verzocht bij de bar plaats te nemen terwijl we een tafel gereserveerd hadden!
Overigens staat op de website een veel uitgebreidener menukaart.
De hele avond hebben twee gasten met zelf meegebrachte muziek de rust op het terras verstoord zonder dat er iemand van het hotel ingreep!

2026-06-22 • via Nuitee
K
KELVIN • extended_group • gb
8
2026-06-22 • via Nuitee
A
Alan • extended_group • gb
3
stay at a very tired hotel
Cons:

the hotel is poorly laid out and difficult to get to my room. came across as hotel from the 80'S

2026-06-22 • via Nuitee
O
Omolara • extended_group • gb
8
2026-06-22 • via Nuitee
V
Vidmantas • couple • gb
5
4stars is not for reason
Cons:

2 separate beds not stable,they have wheels 4stars it’s too much,we had for the shower a little towels,beds roling when you turn in the bed from side to side…

2026-06-22 • via Nuitee
T
Trevor • couple • gb
4
Pros:

Location

Cons:

Charging extra for slightly earlier check in. No hot water. Long wait at bar

2026-06-22 • via Nuitee