Homewood Suites by Hilton Dallas-Park Central Area

The front desk lady was friendly and helpful

Nothing

This place is not a good place to stay. I agree wholeheartedly with the other April 2026 review. We used to stay here with great success, but it has deteriorated and needs a total overhaul. GO elsewhere!

I really should have read the reviews. The ones rating it a 1 star are absolutely correct. Even down to the marijuana smell and the stray cat in the lobby. They leave the front door always open and so stray cats come and go into the lobby. When I entered the first comment from the gal at the lobby, was that there is no free breakfast, the pool is out of order, and that if we want a refund and would like to go to another hotel, she will be happy to issue the refund. Well, that was quite the first impression. I stay at Homewood suites all over TX, OK and LA weekly. So, I know a thing or two about what a good hotel is and what it is not. The front desk lady did say that the hotel is under new management. Well, new management, you have a lot of work to do. Items that need addressing right away. Get the homeless and drugs off your property. Get a groundskeeper. The grass has yet to be mowed this season. Take down your ads of pool and free breakfast, if you are not offering them. Get the front door to close, not just stay open. Fix your front desk computer. I too was told that there were issues with the front desk computer when I asked for my room key. My digital room key did not work for my room or for any of the rooms. My couch cushions in my room have non matching covers and cigarette burns. This is the dumpiest Homewood Suites that I have ever been to. I am hoping that this information gets to the parent company as this needs to be shut down, cleaned up before offering hotel services again. What a tarnish on the Hilton Brand. I am calling it as I see it.

The location was fairly close to great attractions

The location.

They canceled me because of the ice and freeze - and I’m still paying until I hear you refined my payment

There was no breakfast im very upaet

The service was slow. But the staff was nice.

N/a

The place needs someone to care for it. They have maintenance issues everywhere.

It was quiet. Bed room was clean and comfortable.
Kitchen facility was good for me.

Was in Dallas to attend a wedding. Had stayed here previously with no problems. Wow things have changed. The front doors were both broken - it was COLD and impossible to stay warm in the lobby. Spent two nights there and doors were still broken when we left. I consider this a security problem too. Had we not had time restrictions because of wedding events, we would have moved elsewhere. We had a first-floor room that was also affected by the doors being open. We realized we didn't have any light bulbs in our lamps (all lighting in bedrooms) and I went down and asked for light bulbs and the response "we will have to see if we have any" - I was not acknowledged by the person who checked me in except with I need your credit card (I am a Diamond Hilton member and my credit card is on file) - I could go on and on but will take up too much room. Room was filthy - commode would not flush. I asked to see a manager - was told they didn't have one - some man finally came to the desk and told me he worked for corporate and was trying to work things out but did not assist me in any way.

location and room layout

To all state agencies, DO NOT STAY AT THIS HOTEL LOCATION! When I arrived, the sliding front doors were broken to the point where I had to open the doors with my hands. This location also advertised free breakfast but does not offer it nor do they offer the snack shop that is usually by the front desk and when I ask them about it, they cannot provide an answer. The hotel itself looks run-down. Housekeeping seems non-existent as they never came to my room during my stay (five days). The hotel looks like it’s in a bad area. If you need extra towels, forget it, because every time I asked for a specific towel, they always stated that only have one on none at all and some of the staff members seemed to have bad attitudes with no manager onsite to assist with any issues. I will always love staying at Hilton but not this location. If you want to stay at this hotel, even for one night, DON’T DO IT……Spend your money elsewhere.

Like others have said, this is a place to avoid. It's an older property that's in desperate need of renovation, but maybe the owners just don't care anymore? The initial experience at check-in was the first sign I wasn't in for a good experience. I had to get the clerk's attention as she playing with her phone. No mention was made of not having breakfast either. When I asked why there was no breakfast, the morning clerk said something about not getting a shipment. From other reviews here, I call BS on that. Could they at least put a sign at the front desk warning guests that breakfast is not offered?
There were scuff marks all over the hallway wallpaper. Carpets were dirty. My room was okay, but it was advertised as "premium." I didn't see anything premium about it. No snacks or anything to differentiate it from a regular room. When I asked about it at the front desk, the clerk could not tell me what makes it premium. The tub surface had pieces missing, and the floor towel had stains on it. The pillows are smaller than usual hotel pillows. At least the room was quiet while I was there and the A/C worked well. At one point early in the stay, the fire alarms went off briefly. Later, I could smell cigarette smoke strongly in the hallway- it is a nonsmoking hotel. This place is definitely not up to the standards of a regular Homewood. It was definitely one of the poorest hotel experiences I've ever had. I've had better stays at Super 8.

This is a tired hotel in need of renovation. Started off by entering a room that was occupied by someone else. Oops, the front desk thought the room was empty! All night listened to the foot steps of the people above me. What were they doing up at 2.45AM? The front door doesn’t close, so the lobby was very cold in the morning. Also couldn’t find any breakfast that they offered. Hmmm. Front desk said ‘Sorry, none today’. Not what I expected from Hilton.

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