Hampton Inn Daytona/Ormond Beach

The breakfast location was great. There was a good variety of breakfast food options. I couldn't get over the cleanliness of the hotel, the comfortable beds, the decor and how quiet it was inside the rooms. It's hard to believe how old the building was. It looked and felt brand new
Puts

Staff was professional, value and location was great. The breakfast buffett was well done.

My recent stay at the Hampton Inn Daytona/Ormond Beach at 155 Interchange Boulevard, Ormond Beach, Florida, 32174, As a loyal Hilton Honors member, I frequently utilize the contactless check-in and digital key features designed to enhance guest convenience and streamline the arrival process. My experience at this particular location, however, starkly contradicted these anticipated benefits and fell significantly short of the high standards I associate with the Hilton brand.

Upon booking my reservation, I was pleased to receive an email confirming my digital key availability and the option for a contactless arrival. This assurance, however, proved to be entirely misleading. When I arrived at the hotel, I found that my digital key was not activated in the Hilton app. My expectation of a seamless entry was immediately dashed when I was informed at the front desk that I was required to physically complete the check-in process, including presenting identification and filling out paperwork, before my digital key would be enabled. This completely undermined the very purpose of the Hilton Honors contactless program, causing considerable inconvenience and frustration.

My attempt to clarify this discrepancy with the front desk agent, Brittany, regrettably escalated into a deeply unpleasant encounter. Despite my explanation and offer to demonstrate my active digital key option within the app, Brittany became immediately dismissive and hostile. She refused to acknowledge my concerns, instead accusing me of being "belligerent" while claiming she was trying to help. Shockingly, she then attempted to cancel my pre-paid reservation, an action that was fortunately unsuccessful due to the advance payment. Such professional misconduct is unacceptable and completely undermines any sense of customer service.

Following this disheartening interaction, I requested to speak with a manager Jomarie Villanueva Perez a request that was denied. I subsequently reached out to the manager via email, detailing the issues I had encountered. The manager’s response was not only unhelpful but also misrepresented the facts of the situation, offering an empty apology defending the employees actions. No compensation, or resolution for the extremely rude and hostile treatment I received from their employee.

Beyond the severe service failures, the overall condition of the hotel was also disheartening. The property appears to be noticeably rundown, and I was particularly dismayed by a pervasive dog odor within the room. The hotel has a pet-friendly policy, which allows dogs for a nominal fee, the lack of proper cleaning and maintenance created an uncomfortable environment. Furthermore, the persistent barking of dogs was audible from neighboring rooms, particularly during quieter hours, further detracting from a peaceful stay.

In light of these numerous and significant issues – ranging from the failure to honor core Hilton Honors benefits to egregious customer service and substandard hotel conditions – I feel compelled to advise other travelers to avoid the Hampton Inn Daytona/Ormond Beach. This experience was deeply disappointing and has unfortunately tarnished my perception of what I expect from a Hilton property.

Good location, staff and great breakfast.

Guest services was great

LOCATION WAS CONVIENENT, STAFF SUPER NICE, ROOMS VERY CLEAN.

Very clean

The breakfast was cold, the doors on the cabinet in the room were falling off and the bathroom door didn’t close all the way.

When we arrived the TV had ohnly one channel and the Remote was not working. I called the ront desk and they said they would send someody. After an hour I called back and this time I reached somebody who sent up a maintenane [erson. He had to call direct TV, spent 30 minutes troubleshooting before replacing the Cable Box. Meanwhile, the temperature in our room as 72 degrees so I set the Thermostat to Heat and raised it to 75 degrees. The temperature never dropped and the fan would not shur off. My wife slept in her clothes and we had a miserable night's sleep. The only good thing was the Breakfast. They had a nice buffett as well as a take out bag for the trip. The hotel is in transition and I am hoping that when it is finished things will be better.

Prima hotel, ruime kamer, shoon en fijn bed

Exceptional staff. Very clean. Convenience to both fast food and sit down food, fuel and interstate

It was a very nice room very clean and comfortable.

The staff were great. Everyone was friendly and helpful. Every single one! Kiara especially went out of her way to be kind, understanding and ensure our stay was the best. Thank you Kiara

Great location, breakfast. Staff was very helpful in arranging my room.