Banff Ptarmigan Inn

Hotels
8.3 (2562 reviews)
337 Banff Avenue , Banff , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room temperature issues
Small room size

Categories

Cleanliness
8.13
Clean and good location.
Service
8.6
The staff were friendly and helpful.
Location
9.14
Excellent location, right downtown.
Room Quality
7.59
Some rooms were smallish and had temperature issues.
Amenities
7.62
Basic spa services with some maintenance issues.
Value for Money
8.08
Worth the stay and what we paid for the room.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
9.1
Very happy with our stay!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:35

Property Description

Convenient Location
Located just minutes from Banff's center, Banff Ptarmigan Inn offers easy access to attractions, parks, and ski areas.

Complimentary Amenities
Guests can enjoy complimentary bus passes to explore the area and access heated, underground parking upon arrival.

Leisure Services
After a day of adventure, unwind in the hot tub, steam room, or store your ski equipment in the Ski Room.

Experience comfort and convenience at Banff Ptarmigan Inn - book your stay now!

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each rooGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 2562 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 9.1
C
Chantal • couple • ca
7
Bruyant
Cons:

Chambre avec balcon sur atrium intérieur. Très bruyant dans la chambre quand le bar ou le restaurant sont occupés.

2026-06-27 • via Nuitee
T
Trevor • couple • gb
8
2026-06-26 • via Nuitee
D
Derek • solo_traveller • au
9
Roomy suite with great location.
Pros:

Size of room, facilities and location.

Cons:

Room was great but carpet could do with a steam clean. Some parts of the room were a little dusty.

2026-06-26 • via Nuitee
L
Li • solo_traveller • ca
8
2026-06-26 • via Nuitee
R
Roland • couple • ch
7
Pros:

Zentrale Lage in Banff, Parkgarage im Hotel, freundliche Rezeption

Cons:

Hotel ist in die Jahre gekommen, Zimmer auch obwohl alles sauber war.

2026-06-22 • via Nuitee
M
Meiyu • couple • ca
8
2026-06-22 • via Nuitee
P
Peter • couple • ca
7
2026-06-22 • via Nuitee
R
Robyn • couple • ca
7
Pros:

Was clean and close to all shops and restaurants.

Cons:

Very expensive for a basic room

2026-06-22 • via Nuitee
S
Stephan • solo_traveller • de
8
Zentral gelegene Unterkunft um Banff zu erkunden
Pros:

Die Mittarbeiterinnen am Frontdesk waren super freundlich und kompetent.

Cons:

Frühstücksangebot hätte besser sein können.

2026-06-22 • via Nuitee
E
Ellie • solo_traveller • gb
9
2026-06-21 • via Nuitee
V
Víctor • extended_group • es
7
Estancia cara
Pros:

La ubicación y limpieza

Cons:

Precio no corresponde con la categoría del hotel

2026-06-21 • via Nuitee
C
CARMEN • family_with_children • pe
9
Excelente!
Pros:

Lo mejor es la ubicación!
Muy buenas camas
Excelente que tenga estacionamiento bajo techo

Cons:

No incluye el desayuno en el pago

2026-06-21 • via Nuitee
W
William • couple • us
8
Great experience
Pros:

Resturants location

Cons:

Old run down rooms

2026-06-21 • via Nuitee
R
Robert • couple • us
9
Great rooms, great location, coffee service lacking
Pros:

Great location, great rooms

Cons:

Coffee should be made available to guests in the lobby in the morning

2026-06-21 • via Nuitee
B
Bert Kranenbarg • couple • nl
9
Prettig verblijf, maar duur
Pros:

Zeer ruime kamer, met grote koelkast, heel breed bed, tafel en stoelen en heerlijke douche. Parkeren kon makkelijk eb veilig in de garage onder het hotel. Supermarkt vlakbij. Centrum op een paar minuten lopen.

Cons:

Het bubbelbad bubbelde niet, de inrichting van met name de lobby en de bar waren nogal gedateerd.

2026-06-20 • via Nuitee
J
jamie • couple • gb
9
Loved it here!
Pros:

Great facilities, close to town, amazingly attentive and friendly staff.

Cons:

The bar area wasn’t open very long…

2026-06-20 • via Nuitee
J
Jeffrey • couple • dk
9
2026-06-20 • via Nuitee
V
Vicki • couple • gb
9
Pros:

Huge room amazing location and great bathroom

2026-06-19 • via Nuitee
D
Diane • extended_group • gb
7
Great location
Pros:

Location cleanliness and comfortable beds

Cons:

No natural light in bedroom , noise from foyer and other rooms , decor dated

2026-06-19 • via Nuitee
M
Michael • couple • us
10
Nice room at a great location. Great staff as well.
Pros:

The room had plenty of space. The staff at the front desk were very pleasant and helpful. The location is perfect if you want to be right at the edge of the Banff downtown tourist chaos. There is also a bus stop right outside the hotel that was helpful for transportation around town so that we would not have to find parking and pay for it.

Cons:

N/A

2026-06-19 • via Nuitee