Banff Ptarmigan Inn

Hotels
8.3 (2754 reviews)
337 Banff Avenue , Banff , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room temperature issues
Small room size

Categories

Cleanliness
8.13
Clean and good location.
Service
8.6
The staff were friendly and helpful.
Location
9.14
Excellent location, right downtown.
Room Quality
7.59
Some rooms were smallish and had temperature issues.
Amenities
7.62
Basic spa services with some maintenance issues.
Value for Money
8.08
Worth the stay and what we paid for the room.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
9.1
Very happy with our stay!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:35

Property Description

Convenient Location
Located just minutes from Banff's center, Banff Ptarmigan Inn offers easy access to attractions, parks, and ski areas.

Complimentary Amenities
Guests can enjoy complimentary bus passes to explore the area and access heated, underground parking upon arrival.

Leisure Services
After a day of adventure, unwind in the hot tub, steam room, or store your ski equipment in the Ski Room.

Experience comfort and convenience at Banff Ptarmigan Inn - book your stay now!

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each rooGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8.3
Based on 2754 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 9.1
S
Sharon solo_traveller us
10
Pros:

The location was excellent.

Cons:

The price was high.

2026-09-13 via Nuitee
D
David couple gb
7
Pros:

Great location
Good bed

Cons:

Room opened onto large room for general use

2026-09-12 via Nuitee
Y
Yang couple us
9
Great location, nice view, nice service, wish restaurant could provide more
Pros:

Location , parking

2026-09-12 via Nuitee
A
Angela family_with_children us
10
Fantastic Location & great rooms
Pros:

fantastic location, large clean rooms, friendly staff

Cons:

nothing

2026-09-09 via Nuitee
A
Alberto couple it
6
2026-09-08 via Nuitee
K
Kayo Almeida couple br
7
Boa
Pros:

Quarto muito limpo e bem localizado

Cons:

Muito caro

2026-09-08 via Nuitee
A
Avraham couple il
8
Pros:

לא אכלנו במלון

2026-09-06 via Nuitee
D
Doris solo_traveller ca
5
Pros:

Very convenient location. Central location. Car park is available.

Cons:

The room is a bit small.

2026-09-06 via Nuitee
M
Maya solo_traveller il
8
Great location and excellent staff
Pros:

The staff were kind and helpful.
The location is very convenient: a short walking distance to the town center.
Has free parking, which is extremely important in Banff.
The hotel doesn't have self service laundry, but guests are welcomed to use the next door hotel's self service laundry room (same ownership).

Cons:

The room was quite small and a bit dated.
The AC unit made a lot of noise and controlled by a wall panel, so we had to get out of bed at night in order to switch it on/off.

2026-09-05 via Nuitee
K
Katherine couple gb
7
Pros:

Location was handy, staff were good and friendly.
Complimentary roam passes a real bonus parking good and we were able to park before check in which was helpful

Cons:

A little dated, room lighting is poor.
Sound proofing from room door to corridor terrible but hotel was quiet at night.
We had a front Mountain View balcony which was lovely but people permanently smoke below it right at the side of the front door so it smells of cigarettes all the time even in the room which is a real disappointment when you’ve paid extra for a balcony with a view to sit out on.
Hotel should consider making directly outside the front non smoking .
Reception lifts etc are really dated

2026-09-03 via Nuitee
D
Deborah solo_traveller nz
10
2026-09-03 via Nuitee
C
claire couple gb
8
Perfect overnight stay in Banff
Pros:

Great location and very nice room

Cons:

Nothing

2026-09-03 via Nuitee
B
Babey solo_traveller us
8
2026-09-03 via Nuitee
M
Michelle couple au
8
Very comfortable and great location
Pros:

Location was great

Cons:

Lighting in the room could have been better- was a bit dark.

2026-09-02 via Nuitee
J
Jellie family_with_children ph
9
2026-09-02 via Nuitee
K
Kim extended_group ca
10
2026-09-01 via Nuitee
J
Jeannette couple us
9
2026-09-01 via Nuitee
V
V couple au
9
2026-08-31 via Nuitee
N
NADIA family_with_children fr
7
Cher mais très bien placé
Pros:

L'emplacement très central, le parking très pratique car il est très difficile de se garer à Banff
Les billets Roam offerts pour se déplacer à Banff
Le personnel très aimable et accueillant

Cons:

L'éclairage de la chambre qui était trop sombre, ce qui était désagréable
Le prix trop élevé, l'hotel a vécu mais c'est vrai qu' il est très bien placé, en plein centre de Banff
Le restaurant pour le petit déjeuner, pas de self mais des menus donc avec un choix restreint

2026-08-31 via Nuitee
N
Nathalie couple ch
10
Pros:

La struttura è situata proprio sulla via centrale di Banff, posizione comodissima per fare una passeggiata nel centro e situato vicinissimo alla fermata del bus. Abbiamo apprezzato molto che lo staff ci abbia subito indicato che i mezzi pubblici sarebbero stati gratuiti durante il nostro soggiorno. Camera molto spaziosa e pulita e prodotti bagno davvero fantastici, tanto è che siamo pure andati a comprarli come souvenir. Anche l’area wellness ben curata

2026-08-31 via Nuitee