Banff Ptarmigan Inn

Hotels
8.3 (2546 reviews)
337 Banff Avenue , Banff , ca

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Room temperature issues
Small room size

Categories

Cleanliness
8.13
Clean and good location.
Service
8.6
The staff were friendly and helpful.
Location
9.14
Excellent location, right downtown.
Room Quality
7.59
Some rooms were smallish and had temperature issues.
Amenities
7.62
Basic spa services with some maintenance issues.
Value for Money
8.08
Worth the stay and what we paid for the room.
Food and Beverage
8.13
Standard quality for this hotel tier.
Overall Experience
9.1
Very happy with our stay!
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:35

Property Description

Convenient Location
Located just minutes from Banff's center, Banff Ptarmigan Inn offers easy access to attractions, parks, and ski areas.

Complimentary Amenities
Guests can enjoy complimentary bus passes to explore the area and access heated, underground parking upon arrival.

Leisure Services
After a day of adventure, unwind in the hot tub, steam room, or store your ski equipment in the Ski Room.

Experience comfort and convenience at Banff Ptarmigan Inn - book your stay now!

Important information:

Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit. A group cancellation policy of 30 days prior arrival will be applicable. Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited. There must be a name attached to each rooGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 2546 reviews
Cleanliness: 8.13
Service: 8.6
Location: 9.14
Room Quality: 7.59
Amenities: 7.62
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 9.1
M
Manh Hai • family_with_children • ca
5
Pros:

Locations

Cons:

Receptionist and front manager

2026-06-06 • via Nuitee
B
Bragonje • solo_traveller • nl
8
Goed gelegen maar soms lawaaierig hotel
Pros:

ligging van het hotel

Cons:

Veel lawaai vanaf 06.00 uur door housekeeping

2026-06-06 • via Nuitee
H
Hetherington • couple • au
9
2026-06-06 • via Nuitee
E
Emiri • couple • jp
6
快適
Pros:

ロケーションも便利な立地もよかったです

2026-06-05 • via Nuitee
A
Annalyn • family_with_children • ca
10
2026-06-05 • via Nuitee
M
Mike Jr. • solo_traveller • us
10
Pros:

Very well kept property in the center of town

Cons:

Nothing.

2026-06-05 • via Nuitee
L
Lee See • couple • sg
8
Centrally located hotel in Banff.
Pros:

Central location.

Cons:

Room does not have a window, looks into an inner courtyard. Walls are thin, bed a bit soft and pillows smaller than normal. A bit dated.

2026-06-04 • via Nuitee
C
Carlito • couple • ca
6
2026-06-04 • via Nuitee
A
Arland • couple • ca
4
Cons:

Everything was clean in the room until you got to the bathroom. There was a huge glob of hair on the wall when you got in the shower. You are still going to pay an outrageous price for this place because it’s Banff.

2026-06-04 • via Nuitee
H
Hendrayadi Lastiyoso • solo_traveller • id
7
Pros:

Good location

Cons:

Kamar saya tidak ada view ke luar

2026-06-03 • via Nuitee
R
Ryan Emerson • family_with_children • ph
9
Pros:

The location was good it is near the bus stop, shopping streets and other attractions

2026-06-03 • via Nuitee
S
Sören • family_with_children • ca
8
2026-06-02 • via Nuitee
M
marcy • couple • us
10
Comfortable room and spacious
Pros:

It’s closed to shops and restaurants …

Cons:

We had a power blackout and the elevator not working

2026-06-01 • via Nuitee
K
Kylie • extended_group • au
8
Great hotel with excellent location. We received free bus passes to go downtown and to the gondola. Clean rooms and frie
Pros:

Great location, rooms were big, staff were friendly

Cons:

Nothing

2026-06-01 • via Nuitee
F
Fiona • couple • au
10
Stayed 3 nights consistently over 2 weeks- central, clean and welcoming
Pros:

Loved staying here as our daughter was living in town.

Cons:

Slightly different having the kids in the orchestra outside our room- all great, however would have appreciated the accomodation informed us.

2026-05-31 • via Nuitee
R
Ryan • extended_group • ca
7
Comfortable and convenient
Pros:

Location was great. Beds were really comfortable. Decor was nice. Room was clean and cozy.

Cons:

The AC unit was bonkers loud and didn’t do a great job. It was either boiling hot or freezing cold.

2026-05-31 • via Nuitee
C
Contreras • couple • do
8
2026-05-31 • via Nuitee
J
JOHN • couple • au
4
Disappointed
Pros:

Location

Cons:

Rooms, bed, pillows, air cond sounded like a cyclone.

2026-05-29 • via Nuitee
W
Whitney • solo_traveller • gb
8
Great location
Pros:

Great location right on the edge of the town with easy access to local Roam buses.

Cons:

No daytime coffee shop although alternatives were very close by.

2026-05-29 • via Nuitee
I
Isabelle • solo_traveller • ca
8
Très bien situé
Pros:

La proximité de l'hôtel au centre-ville.

Cons:

Les tapis dans la chambre, l'odeur. Manque de lumière dans les chambres. Vieillot.

2026-05-28 • via Nuitee