Banff Caribou Lodge and Spa

Hotels
8 (2109 reviews)
521 Banff Avenue , Banff , ca

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spa and amenities
Cons:
Cleanliness issues
Uncomfortable pillows
Cramped rooms

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and a lack of cleanliness in the passage areas.
Service
9
Consistently mentioned as helpful and accommodating by multiple guests.
Location
8.5
Multiple reviews highlighted the great location near downtown and attractions.
Room Quality
7.5
Some rooms were described as cramped with uncomfortable pillows and beds.
Amenities
8
Guests enjoyed the spa, sauna, and pool facilities.
Value for Money
7.5
Some guests felt it was a bit pricey considering the room quality.
Food and Beverage
8.5
The on-site restaurant received positive feedback.
Overall Experience
8
Overall satisfaction was high despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Spa Experience
Indulge in relaxation at Red Earth Spa with hydrotherapy treatments and full access to hot pools and steam rooms.

Gourmet Dining at The Keg
Savor delicious steaks and cocktails at The Keg Steakhouse and Bar conveniently located on-site.

Convenient City-Centre Location
Explore Banff's vibrant center just a short walk away, with complimentary transit passes for further adventures.

Book now for a rejuvenating stay at Banff Caribou Lodge and Spa, where comfort and luxury meet in the heart of the mountains.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Groups:
Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit.
A group cancellation policy of 30 days prior arrival will be applicable.
Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited.
There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 2 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 2109 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
K
KYEONGDONG • family_with_children • kr
10
2026-02-14 • via Nuitee
E
Evan • solo_traveller • us
10
2026-02-14 • via Nuitee
B
Brian • couple • ca
6
2026-02-12 • via Nuitee
J
Jayne • solo_traveller • ca
10
2026-02-11 • via Nuitee
P
Pierre Marie • extended_group • fr
10
Pros:

Cette établissement est incroyable à proximité du centre ville de Banff 12 minute à pied ! Le personnel est très gentil et les chambres et la literie était parfait
Nous avons passer un agréable séjour au Caribou Lodge

2026-02-10 • via Nuitee
C
Charlie • family_with_children • ca
10
2026-02-08 • via Nuitee
J
Jared • extended_group • ca
8
2026-02-08 • via Nuitee
J
Joe • family_with_children • ca
8
Change rooms please?
Pros:

Bed and lobby

Cons:

Hot tub and sauna were too small for number of guests using it.
Towel return was overflowing
No good place to change for gym, and pool, and sauna

2026-02-08 • via Nuitee
J
John33290 • Friends getaway • Woodland, California
8
nice but could be nicer.
Pros:

Thoughts about the Banff Caribou Inn
Overall I would give the banff caribou inn a 4

We stayed here a total of seven nights.

Room: the room appeared to be recently refurbished with modestly worn carpet, and furniture. In particular the bathroom appeared to have been really recently redone with granite and tile floor and walls and new fixtures. The room was large enough to include a sofa to occasional tables and a breakfast table with two chairs besides the queen size bed

However, some things appeared to have be older and worn out: such as the occasional table, the showerhead, and the thermostat which was an LCD display. the worst thing was the bed which was so soft it didn’t support the body while sitting on edge.

Housekeeping: paragraph housekeeping, service the bad daily and forgot to replace the towels one day

Housekeeping did not clean or replaced the coffee pot one day and did not clean or replace the used coffee filter in the coffee pot one day. They also did not clean or empty the hot water kettle for tea for over four days.

The included breakfast was adequate. The eggs Benedict had a very hard English muffin at the bottom and often the egg inside was not sunny side, but fried fried hard. The choice of breakfast meats and carbohydrates and fruit was adequate if not sumptuous. The service was good.

Side note on another day when I ate at the restaurants, happy hour the prime rib sandwich and included fries were very good. In particular, the fries were served fresh and hot and crispy. The prime rib sandwich tasted more like a cheesesteak, but it still tasted good.

The front desk: was generally helpful and friendly. They routinely provided passes for the bus system, which was very helpful.

The location of the hotel is at the edge of the main street such that we were the second stop on the bus route for the ski resorts.

I did not try the spa. The Ski locker had open bottoms at the end and appeared only useful if you drove to the end with your skis and did not want to leave them on on a ski rack on top of the car. There was no attendant and there was no place to change and put on boots. Although carrying skis, snowboards and boots into the room were tolerated.

The Keg restaurant service excellent.

2026-02-03 • via Tripadvisor
M
martymT8979AS • Couples
8
Gotta go back
Pros:

Great service
Chilled atmosphere
Great location
Great skiing links
Good ski equipment storage
Hot tub and spa
Good food and rooms.

2026-02-01 • via Tripadvisor
N
Nawal • family_with_children • ca
8
2026-01-31 • via Nuitee
A
Anna • extended_group • pl
8
2026-01-30 • via Nuitee
T
tim • couple • ca
9
Enjoyable mini break
Pros:

Clean tidy and friendly staff

Cons:

Offered upgrade but wanted to charge

2026-01-29 • via Nuitee
R
Rhegan • couple • au
8
Nice and comfortable
Pros:

Close to town and nice to stay

Cons:

Nothing

2026-01-29 • via Nuitee
R
Rai • family_with_children • ca
10
Cons:

No microwave

2026-01-28 • via Nuitee
A
Allison • couple • ca
8
We always enjoy this hotel.
Pros:

The hotel is very nicely appointed and clean. We like the underground parking and attentive, friendly staff.

Cons:

A basic complementary breakfast would be nice. Only option is to purchase breakfast which is fine if you want a lot. They no longer have complimentary coffee in the lobby. The pillows are too thick.

2026-01-28 • via Nuitee
S
Sherisse • couple • ca
6
Overpriced for a 2 doubles room
Pros:

I liked the hot pools & sauna available. The bathroom was nicely Reno’d with a big tiled shower. We had the accessibility room. Rocky Mountain soap company toiletries & soaps in the bathroom. There was underground parking included although the parkade was very tight. The Keg is built in to the hotel & the hotel offered ski shuttles.

Cons:

Our room’s window faced the roof with taller buildings surrounding it so we had little natural light coming in. Absolutely no view of barely the sky, which made half our room feel dark & dingy. Our bathroom wasn’t 100% cleaned as there were hairpins on the floor & sticky spots on the bathroom counter. There was no soundproofing coming from the hall so it was very hard to sleep in because of the skiers rush in the morning, followed by housekeeping going around & knocking on all the doors. Our fridge was absolutely tiny & the tv in the room was tiny & cheap. I believe that the room would’ve been acceptable if closer to $330-350 for 3 nights. However, $567 for 3 nights for this particular room felt like robbery.

2026-01-28 • via Nuitee
M
mpon • couple • jp
7
2026-01-27 • via Nuitee
D
Diana • solo_traveller • au
5
Cons:

We were at the back of the place right next to the loading dock on the second floor and it was so noisy with the coming and goings and everytime someone opened the door it would bang and that went into the small hours so not happy

2026-01-27 • via Nuitee
B
Bernadette • couple • ca
10
2026-01-26 • via Nuitee