Banff Caribou Lodge and Spa

Hotels
8 (2467 reviews)
521 Banff Avenue , Banff , ca
+1 800-563-8764

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Spa and amenities
Cons:
Cleanliness issues
Uncomfortable pillows
Cramped rooms

Categories

Cleanliness
7
Several reviews mentioned dirty rooms and a lack of cleanliness in the passage areas.
Service
9
Consistently mentioned as helpful and accommodating by multiple guests.
Location
8.5
Multiple reviews highlighted the great location near downtown and attractions.
Room Quality
7.5
Some rooms were described as cramped with uncomfortable pillows and beds.
Amenities
8
Guests enjoyed the spa, sauna, and pool facilities.
Value for Money
7.5
Some guests felt it was a bit pricey considering the room quality.
Food and Beverage
8.5
The on-site restaurant received positive feedback.
Overall Experience
8
Overall satisfaction was high despite some issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Spa Experience
Indulge in relaxation at Red Earth Spa with hydrotherapy treatments and full access to hot pools and steam rooms.

Gourmet Dining at The Keg
Savor delicious steaks and cocktails at The Keg Steakhouse and Bar conveniently located on-site.

Convenient City-Centre Location
Explore Banff's vibrant center just a short walk away, with complimentary transit passes for further adventures.

Book now for a rejuvenating stay at Banff Caribou Lodge and Spa, where comfort and luxury meet in the heart of the mountains.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Groups:
Bookings of 3 rooms or more will be classed as a group reservation and charged a 1 night plus tax as a deposit.
A group cancellation policy of 30 days prior arrival will be applicable.
Changes or cancelations will need to be made at least 30 days in advance or the 1 night deposit will be forfeited.
There must be a name attached to each room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Location

Guest Reviews

8
Based on 2467 reviews
Cleanliness: 7
Service: 9
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.5
Overall Experience: 8
H
Hezi Aloni • solo_traveller • il
8
2026-08-29 • via Nuitee
S
sheryl • couple • us
7
Location nice but not maintained or updated with complimentary features.
Pros:

Good location for activities. Parking garage was an asset for safety and easy access.

Cons:

Older hotel without air conditioning. They did have a small fan to circulate air in the room . I tried to use the kettle and coffee pot but it was so dusty I couldn’t just rinse for use! Having a restaurant on property made a cup of coffee or tea costly.

2026-08-28 • via Nuitee
S
Stefano • couple • it
10
Pros:

The beautiful hall ant the kindness of the owners

2026-08-27 • via Nuitee
C
Chiara • couple • it
8
Pros:

Bell'hotel in una buona posizione rispetto al centro città. Parcheggio e spa gratuiti molto aprrezzati. La camera è risultata molto grande ed accogliente con una bella vista sulla corte interna. Promossa anche la colazione servita nel ristorante dell'hotel.

Cons:

Un po' di confusione sul costo della colazione: ci hanno fatto scegliere tra soluzione alla carta o a buffet e, una volta scelta quest'ultima opzione, abbiamo poi scoperto che ci fosse un'ulteriore differenza di prezzo tra buffet internazionale o tradizionale. Solo qualche dollaro in più, ma dato il costo finale per un cucchiaio di uova strapazzate in più, avremmo forse fatto una scelta diversa.

2026-08-26 • via Nuitee
G
Gabriele • solo_traveller • it
8
2026-08-26 • via Nuitee
C
Colin • family_with_children • gb
8
Great stay at a lovely hotel
Pros:

Great location

Cons:

A little Pricey but it is in Banff

2026-08-25 • via Nuitee
F
Fei • couple • ca
10
2026-08-24 • via Nuitee
K
Kai Wen • solo_traveller • tw
8
Friendly staffs
Pros:

Good place

Cons:

Non

2026-08-24 • via Nuitee
S
Sandi • extended_group • ca
4
Pros:

It was fine. A little old but fine

Cons:

We had a big problem with our door lock not working. It took hours to be fixed. We were offered another room that did not fit our needs at all as we have a wheelchair that couldn’t even get through the door and the washroom was up stairs They offered me 15.% of my bill for all the inconvenience. Finally settled for 50% off . Price was still very high for one night stay. Well over 700 per night for an average hotel. Not cheep to travel in Canada that’s for sure

2026-08-24 • via Nuitee
J
Jo • solo_traveller • gb
8
Enjoyed my stay was a good base to explore Banff
Pros:

Parking easy to access. Room a good size and comfortable although a little dark facing the inner courtyard. Pool and sauna good.

Cons:

I felt it was expensive for what it was but accept it was comparable with other equivalent hotels

2026-08-23 • via Nuitee
C
Clàudia • couple • es
10
2026-08-22 • via Nuitee
M
MaryEllen • solo_traveller • us
9
Pros:

I enjoyed the restaurant on site and the hot water kettle in the room. The room was clean and comfortable. The liquid soap, shampoo and conditioner were excellent. The laundry room was clean and functioning.

Cons:

I felt like I was put down in the basement in a back corner. It was quiet, but I still felt like I was being punished. I made my reservation well in advance, almost 8 months in advance, and yet felt like I was put in a less desirable room. This is not the first time that I’ve wondered if using Booking.com is getting me lower quality rooms. Of course, I show up after backpacking for 4 days, but I assume many of the Banff customers have been doing outdoor activities.

2026-08-22 • via Nuitee
C
Clàudia • couple • es
10
2026-08-22 • via Nuitee
M
Mélanie • family_with_children • ca
10
Pros:

L’emplacement de la ville de Banff

Cons:

Aucune air climatisé dans les chambres

2026-08-21 • via Nuitee
M
Marcel • couple • de
7
Eher teures Hotel mit schnippischen Angestellten
Pros:

Schönes Hotel am Rande von Banff. Shuttle zwischen dem Dorfkern und dem Hotel.

Cons:

Der Pool war ziemlich unsauber und wenig einladend. Frühstück und Abendessen im Hotel unbezahlbar. Sauna sehr klein. Die Mitarbeiter eher schnippisch und wenig zuvorkommend. Parkgarage für die meisten Autos zu niedrig.

2026-08-21 • via Nuitee
C
Caroline • couple • ch
8
Pros:

Bequeme Betten, grosses Zimmer. Restaurant The Keg im Haus.

Cons:

Es war nicht so sauber.
Bis ins Zentrim geht man mindestens 15 Minuten

2026-08-21 • via Nuitee
J
Joanna • couple • ca
10
2026-08-20 • via Nuitee
N
Netta • solo_traveller • gb
8
Comfortable, convenient and quiet!
Pros:

The hot tub was very good. Walking distance to town or short bus ride from right near the door. The car hire in the same building was super convenient

Cons:

Lunchtime menu was a bit limited especially for vegetarians.

2026-08-20 • via Nuitee
R
ROBERT • couple • us
8
2026-08-18 • via Nuitee
R
RSt • solo_traveller • de
9
3 Tage unter Touristen:-)
Pros:

Es war gut zu finden und hatte eine Garage. Das Zimmer war hübsch und groß genug. Das Buffet zum Frühstück war für deutsche Gäste etwas knapp, aber die weiteren Angebote auf der Karte waren gut. Das gesamte Personal (inkl. Bar) war sehr freundlich und hilfsbereit.

Cons:

Nichts

2026-08-17 • via Nuitee