Extended Stay America Suites - Orlando - Orlando Theme Parks - Vineland Rd

It was a nice place, although we weren't sure which building to go to first. We ended up going to the 2nd building and then having to go back to the first building to check in. We were there for our yearly vacation and we chose Universal Studios this time. This hotel was so close to the area and it was what we needed. When we arrived, there was a young lady having issues with the front desk and a strange guy out front. The internet was slow in the room and my husband noted the "reconstruction that wasn't happening". Our room keys didn't work on the side door where the stairs to our room was. Lots of construction noise above us for the first two days and a domestic disturbance down the hall. But this was what we needed convenience-wise for our anniversary trip.

The extended stays on Vineland Rd is amazing. Its quite, the staff is super friendly and kind. I love that the hotel ia next to universal studios and how three different was to get there and back. The rooms are spacious and clean. The rooms also have a full kitchen, gym and wash room. This place is amazing and my kids love being here at the hotel. John and his staff are one of a kind and if I ever need to stay at a hotel ill always come to this one cause it feel like home

One of the Orlando locations is completely unfit for anyone to stay in. Despite having a confirmed reservation, I was told upon arrival that there was no room available for me. The front desk receptionist had to personally clean a room just so I could check in, which should have been the first red flag.

When I entered the room, it was absolutely filthy. I found two roaches. The toilet was disgusting. There was a used bar of soap left on the sink. Water was actively dripping from the ceiling. This was not a minor housekeeping oversight — this was a health and safety issue.

Hotels.com has made multiple attempts to contact the property to secure a refund, and the hotel has refused to respond. The photos used to advertise this property are clearly from a different, much nicer location and do not reflect the actual conditions.

This was, without question, the worst hotel experience I have ever had. The lack of cleanliness, accountability, and basic professionalism is unacceptable.

Do not stay at this hotel chain.

I don’t like anything about this place

Front desk staff was friendly. Always greeted us with a smile.And was very understanding about my concerns.

A party of 10 really looking forward to our stay at the hotel given the reviews that we read prior to booking. On arrival it took a while for the receptionist to greet us however she was helpful. We headed down a very dated corridor, with an overwhelming smell of pets to the 2 suites. On opening the door the smell increased in its intensity . It was a very large room with 2 double beds and a sofa, kitchenette , bathroom and large wardrobe area. No coat hangers to hang anything up so had to live out of our cases. The bed sheets were clean but stained, the sofa pulled out as a bed however the mattress was so thin, stained and very uncomfortable. The bathroom looked dirty, very dated, the sealant had come away in places allowing bugs to get through, drawers wouldn’t close fully or were taped up. The kitchenette was very tied, dirty and dated. We had to collect any crockery, cutlery, etc that was needed from reception. Along with additional bedding as there wasn’t enough. The oven was rusty, old and the door wouldn’t shut. Then onto the carpets, I couldn’t put my bare feet on them. It was soiled, ripped and dirty. A couple of positives , Universal was a 25 minute walk from hotel and on the day we left our flight was delayed so we were allowed to use the pool area, which was decent but no pool heating so it was freezing cold (outdoor temp was 27 degrees). I wouldn’t be rushing back.

They make me feel comfortable. They treat us like family…

I love John he’s amazing

Nothing at all,What so ever

Staff was friendly. Very convenient location

Nothing