Extended Stay America Suites - Orlando - Orlando Theme Parks - Vineland Rd

It was nice

The location was good.

Habitación con humedad y un mal olor insoportable que tuve que salir al día siguiente de haber llegado.

Not much

lokalizacja i personel

Nothing

Not very much…

We arrived rather late, and were eager to rest and sleep. Got up to the room - it was absolutely filthy and in horrible shape. Broken drawers, ripped carpet. Dirty bedding, hairs in the bath and bed, random stains. Foldable couch had no bedding - no shower gel, no soap, - had to retrieve those from the night attendant. Smell was nauseating and overpowering = my daughter got sick from it and we left after an hour. It was only good to show teenagers that despite all the perceived problems in life - things could be a whole lot worse. Not acceptable at all. Do not stay at this location - Extended stay should pull the franchise so it does not soil the brand. Disgusting and awful. To top it off, we tried to check out only to be told that we will be checked out automatically in the morning due to "Audit" starting at 1am. Not sure what is going on in that location. Booked via booking.com - will demand full refund as this is not an acceptable way of doing business.

It was a nice place, although we weren't sure which building to go to first. We ended up going to the 2nd building and then having to go back to the first building to check in. We were there for our yearly vacation and we chose Universal Studios this time. This hotel was so close to the area and it was what we needed. When we arrived, there was a young lady having issues with the front desk and a strange guy out front. The internet was slow in the room and my husband noted the "reconstruction that wasn't happening". Our room keys didn't work on the side door where the stairs to our room was. Lots of construction noise above us for the first two days and a domestic disturbance down the hall. But this was what we needed convenience-wise for our anniversary trip.

The extended stays on Vineland Rd is amazing. Its quite, the staff is super friendly and kind. I love that the hotel ia next to universal studios and how three different was to get there and back. The rooms are spacious and clean. The rooms also have a full kitchen, gym and wash room. This place is amazing and my kids love being here at the hotel. John and his staff are one of a kind and if I ever need to stay at a hotel ill always come to this one cause it feel like home

One of the Orlando locations is completely unfit for anyone to stay in. Despite having a confirmed reservation, I was told upon arrival that there was no room available for me. The front desk receptionist had to personally clean a room just so I could check in, which should have been the first red flag.

When I entered the room, it was absolutely filthy. I found two roaches. The toilet was disgusting. There was a used bar of soap left on the sink. Water was actively dripping from the ceiling. This was not a minor housekeeping oversight — this was a health and safety issue.

Hotels.com has made multiple attempts to contact the property to secure a refund, and the hotel has refused to respond. The photos used to advertise this property are clearly from a different, much nicer location and do not reflect the actual conditions.

This was, without question, the worst hotel experience I have ever had. The lack of cleanliness, accountability, and basic professionalism is unacceptable.

Do not stay at this hotel chain.