Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beautiful resort-style structure
Excellent pool and amenities
Comfortable beds
Cons:
Inconsistent internet connectivity
Noise disturbances from other guests
Some rooms had maintenance issues

Categories

Cleanliness
8.06
Some cleanliness concerns noted, such as the presence of a dead cockroach.
Service
8.73
Service was generally acceptable, but some instances of lack of attention documented.
Location
9.07
Convenient location close to services and attractions.
Room Quality
8.52
Rooms described as large and comfortable.
Amenities
8.55
Amenities like the pool and restaurant well-received.
Value for Money
8.51
Generally good value for the quality of rooms and amenities.
Food and Beverage
8.06
Food quality was acceptable but could improve.
Overall Experience
8.53
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:47

Property Description

Luxurious Outdoor Pool and Sun Terrace
Hotel Ciudad Real Palenque boasts a large outdoor pool and a sun terrace with inviting hammocks, perfect for relaxation under the sun.

Delicious Dining Options
Indulge in a variety of international cuisines at the hotel's 3 on-site restaurants, offering a delightful culinary experience for guests.

Convenient Amenities and Location
Enjoy air-conditioned rooms with colonial-style décor and modern amenities, free Wi-Fi access, and proximity to Palenque town and the Palenque ruins. Book your stay at Hotel Ciudad Real Palenque for a memorable experience.

Important information:

Please note that breakfast is served à la carte. The indicated breakfast price is approximate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Location

Guest Reviews

8.5
Based on 560 reviews
Cleanliness: 8.06
Service: 8.73
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.53
S
save78 • solo_traveller • it
7
2026-08-13 • via Nuitee
M
Massimo • extended_group • it
10
Pros:

Hotel bello e pulito

Cons:

Qualche problema con il wifi

2026-08-13 • via Nuitee
E
Elisa • couple • it
7
2026-08-12 • via Nuitee
J
Josue • solo_traveller • mx
7
Pros:

Que esta dentro de la selva el hotel

Cons:

Que en mi habitación habia mosquitos.

2026-08-10 • via Nuitee
E
Eraldo • couple • it
10
Raccomandato soprattutto per famiglie
Pros:

Perfetta silenziosa rinfrescante

2026-08-09 • via Nuitee
M
Miguel • couple • es
10
2026-08-08 • via Nuitee
L
laura • solo_traveller • it
8
2026-08-07 • via Nuitee
K
Karla Paola • solo_traveller • mx
9
Pros:

Las habitaciones super comodas , la ubicación

Cons:

El servicio de WiFi

2026-08-04 • via Nuitee
R
ROCHA SONORA • solo_traveller • mx
1
Pros:

Nadaaaa, es un hotel muy viejo

Cons:

El personal es incluso groaero, te prohiben la entrada a la habitacion con cualquier tipo de bebida y alimento, lo q me parece rebasa las politicas aceptables de gospedaje, y son en extremo groseros, pedi hablar con el gerente y la sra me dijo pues si quiere ai no puede irse

2026-08-04 • via Nuitee
S
Stuart • couple • nz
8
Surrounded by nature the property is in a beautiful spot and run by friendly and helpful staff.
Pros:

The property is located in a beautiful and peaceful spot. Lying in the cabin listening to the wildlife was a real joy.

Cons:

The cabin we had was quite small for two people.

2026-07-13 • via Nuitee
A
Aaron • couple • de
8
Kurzer netter Aufenthalt, um die Pyramiden zu besuchen.
Pros:

Die Zimmer waren sauber und es sah alles schön aus. Das Essen im Restaurant war auch gut.

Cons:

Der Pool war leider komplett dreckig und wurde nicht gereinigt.

2026-07-10 • via Nuitee
S
SAMUEL • family_with_children • mx
9
2026-06-29 • via Nuitee
Y
YARIMA JAZMIN • solo_traveller • mx
10
Pros:

La zona de alberca y la amplitud de las habitaciones

2026-04-15 • via Nuitee
A
Arlene • solo_traveller • us
8
Good short stay
Pros:

There was a nice size pool.
The room seemed fine and location was ok for my needs.

Cons:

n/a

2026-04-12 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
10
Pros:

Todo, la vegetación.

2026-04-10 • via Nuitee
L
Larissa • couple • mx
10
2026-04-07 • via Nuitee
• family_with_children • mx
9
2026-04-06 • via Nuitee
E
EFRÉN • family_with_children • mx
10
Pros:

Muy bien el lugar, bien ubicado, comodo y bonito.

Cons:

.

2026-04-05 • via Nuitee
C
cristina • family_with_children • ve
8
2026-04-05 • via Nuitee
G
Grecia Ambar Apolinar • family_with_children • mx
10
2026-04-04 • via Nuitee