Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful resort-style structure
Excellent pool and amenities
Comfortable beds
Cons:
Inconsistent internet connectivity
Noise disturbances from other guests
Some rooms had maintenance issues

Categories

Cleanliness
8.06
Some cleanliness concerns noted, such as the presence of a dead cockroach.
Service
8.73
Service was generally acceptable, but some instances of lack of attention documented.
Location
9.07
Convenient location close to services and attractions.
Room Quality
8.52
Rooms described as large and comfortable.
Amenities
8.55
Amenities like the pool and restaurant well-received.
Value for Money
8.51
Generally good value for the quality of rooms and amenities.
Food and Beverage
8.06
Food quality was acceptable but could improve.
Overall Experience
8.53
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:47

Property Description

Luxurious Outdoor Pool and Sun Terrace
Hotel Ciudad Real Palenque boasts a large outdoor pool and a sun terrace with inviting hammocks, perfect for relaxation under the sun.

Delicious Dining Options
Indulge in a variety of international cuisines at the hotel's 3 on-site restaurants, offering a delightful culinary experience for guests.

Convenient Amenities and Location
Enjoy air-conditioned rooms with colonial-style décor and modern amenities, free Wi-Fi access, and proximity to Palenque town and the Palenque ruins. Book your stay at Hotel Ciudad Real Palenque for a memorable experience.

Important information:

Please note that breakfast is served à la carte. The indicated breakfast price is approximate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 531 reviews
Cleanliness: 8.06
Service: 8.73
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.53
M
maria del Rosario • family_with_children • mx
9
2026-02-14 • via Nuitee
E
Ellen • family_with_children • us
10
Pros:

Comfortable, clean and cozy room. Great restaurant with friendly and responsive staff.

2026-02-13 • via Nuitee
H
Heather • couple • ca
8
Enjoyed our stay.
Pros:

Staff were great, lots of help booking tours and taxis.

Cons:

The internet was horrible.

2026-02-10 • via Nuitee
L
LUCERO MARCELA • family_with_children • mx
10
Lo mega recomiendo 👌
Pros:

Las habitaciones con vista ala alberca y la alberca 👌

Cons:

Que no pude estar más días ahí!!

2026-01-19 • via Nuitee
G
Giulia • couple • it
9
Bello
Pros:

Hotel molto bello con piscina e un bel ristorante. Camera molto grande. Ottimo il servizio di reception

Cons:

Non è vicinissimo al centro ma perfetto se non interessa visitare Palenque città. Vicino alla stazione Tren Maya.

2026-01-13 • via Nuitee
C
Carmine • couple • it
9
2026-01-09 • via Nuitee
O
Olan • couple • mx
8
Muy bonito, me volveria a quedar
Pros:

Ubicación, vista desde la habitación, alberca

Cons:

Le falta un poco de limpieza a los jardines, iluminación por la noche a los pasillos, televisor muy pequeño.

2026-01-05 • via Nuitee
M
Manuel • family_with_children • mx
10
2026-01-05 • via Nuitee
M
Mónica • family_with_children • mx
9
2026-01-04 • via Nuitee
A
Alessandra • couple • it
8
Pros:

La struttura era molto bella stile resort. Ristorante per cena e colazione con un buon rapporto qualità prezzo

Cons:

Nonostante sia indicata la presenza di collegamento Internet é praticamente inesistente. In camera prendeva a malapena, solo in alcune zone comuni ci si riusciva a collegare. In una zona dove le e sim non vanno non è il massimo.
Assenza di frigobar in camera

2025-12-31 • via Nuitee
H
hugo Noriega • family_with_children • mx
10
2025-12-24 • via Nuitee
F
Frlima82 • family_with_children • br
8
2025-11-17 • via Nuitee
C
Cloé • couple • fr
8
Très bien
Pros:

Le confort la propreté

Cons:

En basse saison il n’y a qu’un seul restaurant d’ouvert

2025-11-11 • via Nuitee
V
Vitaly S. • family_with_children • ru
9
great place to stay
Pros:

-great huge and clean pool with tabogan
-hamacas
-not crowded
-enormous parking

Cons:

- some of strange solution to reverse inclined wall cause pillow to fall from bed

2025-11-09 • via Nuitee
M
Manfred • couple • de
9
2025-11-09 • via Nuitee
F
Fatima • extended_group • mx
9
Cómodo
Pros:

La alberca y hamacas

2025-10-29 • via Nuitee
T
TILA • family_with_children • mx
6
No volveria
Pros:

La cama comoda y la alberca

Cons:

El cuarto de arriba hacían ruido con la silla y el minisplit hacia ruido

2025-10-20 • via Nuitee
E
EMILIO
8
Pros:

excelente hotel, su piscina muy bien, amplia, tienen restaurante y muy cerca de todos los servicios.

2025-09-22 • via Nuitee
S
Sánchez • couple • mx
7
2025-09-20 • via Nuitee
E
Ever Manuel
8
Bien
Pros:

El unico problema que tuvimos fue con el clima de la habitación, el control no funcionaba y tardaron casi una hora en poder traer otro control y aun asi no funcionaba bien el control pero pudimos poner la temperatura

2025-09-19 • via Nuitee