Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful resort-style structure
Excellent pool and amenities
Comfortable beds
Cons:
Inconsistent internet connectivity
Noise disturbances from other guests
Some rooms had maintenance issues

Categories

Cleanliness
8.06
Some cleanliness concerns noted, such as the presence of a dead cockroach.
Service
8.73
Service was generally acceptable, but some instances of lack of attention documented.
Location
9.07
Convenient location close to services and attractions.
Room Quality
8.52
Rooms described as large and comfortable.
Amenities
8.55
Amenities like the pool and restaurant well-received.
Value for Money
8.51
Generally good value for the quality of rooms and amenities.
Food and Beverage
8.06
Food quality was acceptable but could improve.
Overall Experience
8.53
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:47

Property Description

Luxurious Outdoor Pool and Sun Terrace
Hotel Ciudad Real Palenque boasts a large outdoor pool and a sun terrace with inviting hammocks, perfect for relaxation under the sun.

Delicious Dining Options
Indulge in a variety of international cuisines at the hotel's 3 on-site restaurants, offering a delightful culinary experience for guests.

Convenient Amenities and Location
Enjoy air-conditioned rooms with colonial-style décor and modern amenities, free Wi-Fi access, and proximity to Palenque town and the Palenque ruins. Book your stay at Hotel Ciudad Real Palenque for a memorable experience.

Important information:

Please note that breakfast is served à la carte. The indicated breakfast price is approximate.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 546 reviews
Cleanliness: 8.06
Service: 8.73
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.53
Y
YARIMA JAZMIN • solo_traveller • mx
10
Pros:

La zona de alberca y la amplitud de las habitaciones

2026-04-15 • via Nuitee
A
Arlene • solo_traveller • us
8
Good short stay
Pros:

There was a nice size pool.
The room seemed fine and location was ok for my needs.

Cons:

n/a

2026-04-12 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
10
Pros:

Todo, la vegetación.

2026-04-10 • via Nuitee
L
Larissa • couple • mx
10
2026-04-07 • via Nuitee
• family_with_children • mx
9
2026-04-06 • via Nuitee
C
cristina • family_with_children • ve
8
2026-04-05 • via Nuitee
E
EFRÉN • family_with_children • mx
10
Pros:

Muy bien el lugar, bien ubicado, comodo y bonito.

Cons:

.

2026-04-05 • via Nuitee
G
Grecia Ambar Apolinar • family_with_children • mx
10
2026-04-04 • via Nuitee
M
Maria De Los Angeles • family_with_children • mx
10
2026-03-31 • via Nuitee
E
Escalante • family_with_children • mx
7
Cons:

Mucho mosquito en la abitacion

2026-03-30 • via Nuitee
S
Sonia • couple • co
9
2026-03-21 • via Nuitee
C
Carreto • family_with_children • mx
9
Experiencia agradable, en especial para mi niña de 3 años
Pros:

Me encantó el área verde, es algo en lo que siempre me fijo para reservar en Palenque, la alberca está muy bonita en el área de niños da 1ro la sombra y el que tenga juegos un plus por mi niña de 3 años

Cons:

La señal de Internet, fue intermitente y tuvimos que usar datos. El sazón del restaurante en lo personal no fue agradable relacionado con la calidad precio, hay mejores opciones.

2026-03-17 • via Nuitee
I
Isidoro • family_with_children • mx
8
DESCANSO Y NATURALEZA
Pros:

El hotel esta rodeado de naturaleza y la piscina esta muy bien.

Cons:

Las camas no son cómodas. Los alimentos dejan mucho que desear por esos precios. unas papas sin saly no bien fritas, una pechuga de pollo un tanto cruda, las aguas frescas simples, no estan atentos al servicio a la piscina.

2026-03-17 • via Nuitee
S
sabri erkut • family_with_children • tr
7
Pros:

Odanın genişliği ve ferah ve balkonlu olması

Cons:

Mini buzdolabı yoktu

2026-02-25 • via Nuitee
M
maria del Rosario • family_with_children • mx
9
2026-02-14 • via Nuitee
E
Ellen • family_with_children • us
10
Pros:

Comfortable, clean and cozy room. Great restaurant with friendly and responsive staff.

2026-02-13 • via Nuitee
H
Heather • couple • ca
8
Enjoyed our stay.
Pros:

Staff were great, lots of help booking tours and taxis.

Cons:

The internet was horrible.

2026-02-10 • via Nuitee
L
LUCERO MARCELA • family_with_children • mx
10
Lo mega recomiendo 👌
Pros:

Las habitaciones con vista ala alberca y la alberca 👌

Cons:

Que no pude estar más días ahí!!

2026-01-19 • via Nuitee
G
Giulia • couple • it
9
Bello
Pros:

Hotel molto bello con piscina e un bel ristorante. Camera molto grande. Ottimo il servizio di reception

Cons:

Non è vicinissimo al centro ma perfetto se non interessa visitare Palenque città. Vicino alla stazione Tren Maya.

2026-01-13 • via Nuitee
C
Carmine • couple • it
9
2026-01-09 • via Nuitee