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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Kid meals
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Heated pool
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Outdoor furniture
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Japanese garden
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
Review Highlights
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Property Description
Luxurious Accommodation and Relaxing Spa
Crabwall Manor & Spa; BW Signature Collection offers elegant rooms and a spa, providing a perfect blend of luxury and relaxation. The historic manor house, dating back to 1660, is conveniently located near Chester city centre and offers free parking for guests.
Gourmet Dining and Wellness Facilities
Indulge in a culinary experience at The Jacob Restaurant with picturesque views and a menu featuring traditional English and world cuisine. For relaxation and fitness, the hotel boasts an 18-metre heated pool, sauna, whirlpool, gym, and aerobics studio.
Pampering Spa Treatments
Unwind at the on-site spa with 5 treatment rooms offering aromatherapy massages and a steam room, ensuring a rejuvenating experience during your stay.
Experience luxury and relaxation at Crabwall Manor & Spa; BW Signature Collection. Book your stay now for an unforgettable getaway.
Please note that events such as weddings are sometimes held at the hotel. Certain areas of the hotel and grounds may not be accessible to guests. Please check with the hotel directly for further information.
Please note that under 16s are not permitted to use the leisure facilities at this time.
Children have access to the pool Monday to Sunday at 9:30-10:30, 12:30-13:30, and 16:30-17:30.
The opening hours for the leisure club are Monday-Friday 6:30 until 22:00 and Saturday-Sunday 07:00 until 20:00.
Afternoon tea is available every day between 12:00 and 16:00. Please note, 24 hours notice is required for this booking, please contact the property directly to book.
'Treatments are available to book on a first come first serve basis, this can be done by contacting the hotel directly. We unfortunately cannot guarantee all guests treatment space, we recommend contacting the hotel in advance of your stay to avoid disappointment'Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £5 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for £10 per person per night when using an existing bed.
Adults stay for £10 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
We booked an afternoon tea with a buy a gift voucher we received. It was our 23rd wedding anniversary. We have enjoyed many afternoon teas over the years at many different places. Unfortunately, this was by far the worst. I do not usually do reviews but my Husband and I were really disappointed. Signage was poor, welcome was poor, sandwiches were soggy and strange taste, weird bread rolls, crumbs on floor, tables not cleared. Waitress spray cleaning the tables next to us and wiping with a napkin! The scone was delicious and still warm, unlike the coffee. Waitress and staff all busy chatting. Sorry but we will not be returning.
It’s located very near Chester and Cheshire Oaks Outlet and is a step up from the usual chain hotels. The property has lots of character, a nice spa/pool, and free parking.
Unfortunately the room was cold, the central heating being off. However we appreciated that given the size of the place if all the room radiators were on their fuel bills would be prohibitive.The situation was remedied as when raised with reception we were given a small electric heater which worked fine.
Lovely building
Spa was out of order room needed updating and repairs
The location was lovely and the room was amazing, staff were very helpful.
The facilities were abit lack luster and the bar was very slow.
Nice location
Spa facilities out of order, main bar and terrace unavailable as wedding had it all booked.
Nice outside space, spacious bedroom
Broken coffee machine, and we chose this hotel so we could use the pool etc and it was closed and we were not given any compensation, and the staff were not apologetic. We had planned our stay around a swim and steam and were denied!
Lovely area. Nice building and room.
We booked this hotel as it is a hotel and spa. On the day of our stay, which was booked for my birthday, payment was taken from my account. An hour later I received a phone call from the hotel reception to advise the spa was closed due to water issues and we could reschedule, if required.
Surely I could have been informed earlier, before payment was taken?
I enquired about a discount or would anything be offered as a gesture of goodwill due to the inconvenience of the spa being closed and the fact this is why we chose to stay in this particular hotel and the receptionist said nothing would be provided.
I understand these things can happen, however, to not compensate your customer due to an inconvenience with the service you are offering and I paid for is unacceptable. This was a birthday treat and the only option was to reschedule or lose my money.
Sadly won’t be returning.
Spacious clean rooms in a perfect setting
Two double Bacardi and coke from hotel bar £25 , so disappointed at the cost. But hey it was only a meeting with friends before going into Chester .
Location
Heater didn’t work in the bathroom
It was very cold
We attended a family wedding. The wedding setup and area for that was lovely, very well put together had no complaints there. Breakfast was also good.
Shower in our room didnt work and was scalding hot, so we couldnt use it.
We paid for an upgraded room, it had a fire exit next to the bed which back onto a corridor to other rooms, people walking past at night would try to open it thinking it was a door to go through. Luckily it was lock so nobody actually came in but it was annoying with the noise and banging and you wouldnt expect this due to the cost of the actual room.
Floor boards creaked in the room above us like mad so that woke us up in the morning.
At breakfast where you collect you plate for hot food there is no sign to warn you that they are hot. Myself and other guests that we were with all burnt our fingers initially picking up the plates, staff didnt seem to bothered when we pointed this out. A simple sign would of helped.
It was a peaceful environment to get away and just relax
No bins or ashtrays around the grounds,
Also unreliable taxi firm as it meant we couldn't go into town centre
Spacious clean room, breakfast staff very friendly.
Great location for Chester zoo and the blue aquarium and Cheshire oaks
Bed was quite uncomfortable but fine for one night
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