Crabwall Manor Hotel & Spa

The shower hose was split and the water came out everywhere, the taps were very tight to turn. The bathroom badly needs updating, lot of mould around and the tiles. The repair job (grouting) near the taps was terrible.

Bathroom was a little tired , but not bad!

Reception on arrival could have been a bit friendlier. The restaurant waiter was excellent, but overall service elsewhere was fairly average rather than outstanding. The cocktail I ordered from the menu couldn’t be made due to missing ingredients, and the alternative wasn’t great. The room itself felt a bit tired in places, particularly some of the stained furniture which looked like it could do with refurbishment. We also requested a twin setup, but this wasn’t possible at the time due to lack of extra linen/bedding, which was a little surprising. Overall, it felt a bit less polished than expected given its reputation, though still comfortable enough for a stay.

A few reasons not to have a 4* rating
Electric kettle needed to be operated on the floor due to short wire and low plugs
Room/corridor decor and carpet was worn and tired
Worn and torn material on furniture
Rusty bin in bathroom
Bathroom door and frame needed cleaning

We thought the food was a little over priced for what you got, but still very tasty. And the staff in the main reception area and bar terrace could maybe be a bit more attentive.

A lot.
TV didn't work
The towels were old, ripped, holes in them
Furniture looked as if it had been bought in a car boot sale
Bed as a double, not a King or Queen...as this was a "suite" we would have expected a full size bed
No phone to ring reception
No fridge in the room
Dialled reception from an external line...no answer
Reception booked us a taxi, let it go before we got to reception but could not phone us as we had no phone in the room
breakfast; hot was OK, cold selection is to be avoided, the cheapest of cheap

For £254 a night I would have expected some standards to achieve a minimum, sadly this is a tired and out of date hotel relying on the "Spa" headline in a great location but that's about it.

Nothing

The hotel staff were friendly but could have been a little more visible, think there were limited staff available late afternoon and evening, this was mainly the bar staff. Very friendly but the bar wasn't staffed very well, bar staff were kept busy with guest food orders so had to wait some time to be served drinks.
Room was very nice, great shower but would have benefited from draws to put clothing in and a fan for hot weather (it was a very hot weekend).
We reported that we could not use the room room safe as the previous guest had obviously locked it and not left it open, we reported this 3 times but was not resolved, just meant we had to carry cash and valuables with us which was not great but didn't spoil the break.

The room was dirty only half a roll of loo roll

The shower hose in the bath/shower was quite short, which made showering awkward for my partner who is 5'11".We also had to hunt around for the second set of towels, which were stored in the wardrobe.The tea and coffee facilities were a little limited too — there were only 2 sachets of regular coffee, 3 decaf, and 4 small milk portions, which realistically only made enough for one drink each.

Not quite 4-star as promised. Furniture was basic flatpack, no sofa, just chairs in the large rooms, no showergel, no robes or slippers, standard kettle and mugs...and no biscuits or room welcome! The building layout was a not-well-signposted maze! The reception staff were nice but clearly inexperienced.

The heating did not work and it was 3° outside and the room was very cold.
There was a small electric heater in the room that went on and off intermittently. As the ceilings were high it barely warmed the room.
The duvet on the bed was thin so I was cold throughout the night.

There was no 'Do not Disturb ' sign to put on the door and as I was there on my own it made me anxious that a cleaner might come in when I was in the shower.
I was going to report all this to reception when I handed my keys in but the receptionist was on the phone and barely acknowledged me.
For the price I paid for the room. I would have expected the central heating to be working.
I notice that other people have mentioned the lack of heating in their reviews, so this isn't a one off situation.

Miserable staff dirty dated spa nothing in the whole place is comfortable

Nothing t

Room - no plug in handbasin, stain on wallpaper which seemed to be due to water ingress
Breakfast - no better than average. not particularly good quality produce
Terrace bar - I ordered my food and a bottle of wine. Food was ordered but wine wasn't, as the bar man had to check if it was available. By the time he returned to me having served a number of other patrons (it was fairly busy) I had eaten my food. I wasn't offered any utensils or sauces - fortunately it was burger and chips so I managed without. Wine was not available, which he should have known at the time of me ordering. I ordered another (different) bottle of white wine which was obviously not chilled. The barman did not know how to open the bottle using a corkscrew - he and another barman that had suddenly appeared had a laugh about it and eventually served it to me. I asked the 1st barman if he had been trained to use a corkscrew to he said "no, and I've been here 6 weeks". The barman was really busy taking orders, serving drinks and serving food to tables when ready. I don't blame him, I blame the management for poor training and understaffing on a Saturday evening.
I had known the hotel and the owners back in 1985 when it was last developed and just wanted to visit again to see how good it was. I only had a one night stay so there wasn't much chance for them to impress. The room was quite comfortable, the breakfast was just ok, but the evening in the Terrace Bar was a shambles and needs a great deal of improvement. For a **** hotel it just wasn't good enough