Crabwall Manor Hotel & Spa

Room was spacious and clean. Parking was good. Some of the staff were friendly. Building looks amazing. In a lovely countryside area with lovely view.

Nothing.

Big room

I liked the character of the place. The staff were friendly. Comfortable beds. Nice bathroom. Easy to access.

Do your self a favour and stop anywhere else but here. We booked two nights in a superior double room with breakfast and honestly its the worst hotel experience I have had in my life.

Starting at check in, we arrived a little early and I understand check in is at 3 however in the 100s of hotels I have stayed in my life I have never been made to feel like such an inconvenience for being early. I then came back at the time they told me to be greeted once again in the same manner. The member of staff who had already made me sign the check in form made me do it all over again and we were never informed of anything other than the time of breakfast.

We the get our room key, on the way to the room there are multiple unsettling stains on the carpets, we finally get to the room and the first thing that hits you is the heat, unbearable heat, it felt like the inside of an oven, then you look around the room and you see the carpet is coming away from the floor and the only air you can get is from a window the size of a stamp that opens maybe 3 Inches if your lucky.

We have a night of suffering hell in this oven of a room on what I can only describe as the most uncomfortable bed I have ever lay on in my life, I woke up in the middle of the niaht to nearlv throw up due to the heat barely keeping my food down.

We decide to get some breakfast and get out off the hotbox of a room only to not be greeted by anyone at breakfast and have to seat ourselves and try and find where the breakfast is however after opening the warming trays we find some scabby burnt bacon, some half cold fried eggs and some dry scrambled egg, no juice left and a few bits of fruit as well as a couple of crap aldi pastries

We go off to get away from the hotel and come back on the evening, I went to the bar as its a friday night in hope of a couple of drinks however im then informed due to a event being hosted there I cant have a drink as the bar is busy with the event. There is no fridge in the room so you cant even store a cold drink in the hell hole

I then decided after the very unhelpful bar
manager did nothing to rectify this situation to leave and head into Chester however on doing so we heard another set of discrunteled customers leaving and decided to demand my money back and go home.

The poor lad on reception looked about ready to have a breakdown and had a waiting room full of other guests with issues.

On asking for my money back he told me he needed a manager but they said they would be a while as thev were involved in the same event that ment we couldnt have a drink so I threatened to go make it public infront of this event of just how disappointing the experience was, seconds later someones arrived to give me my refund and get me out of there

The place isnt a hotel, its a hovel, I imagine there a prisoner of war camps with nicer stand and more amineties.

For the love of god do not stay here
The only one thing I can't have fault with is the bathroom was quite nice.. thats it.

The location
The breakfast
The room was huge
The separate bath and shower unit
Free parking
Plenty of wardrobe space and drawers if needed
Very quiet
The 2 seater sofa
I asked for and was brought a fan as it was so hot upstairs which was helpful

Hotel is lovely and full of character

Staff were all helpful. The room was excellent and it worked out very well for my purpose in visiting.

The location is great for Chester and Cheshire Oaks, The hotel garden is lovely and has nice views.. The staff are friendly and the room was very comfortable. The pool, steam room and sauna were an added bonus we took the package including breakfast and we found it great value for money. Will definitely stay again.

Old with caricature and charming

Location

gym and Spa are pretty good although they need to update some of the machines. Rooms are fine but look dated.

The venue is beautiful

Nothing

After my disastrous afternoon tea in February (see earlier review) I did eventually get a response and was offered a complimentary afternoon tea for two so they could put things right. Again I informed thrm of my allergies. My friend and I arrived and was shown to a smaller much prettier room overlooking the garden. Again no tablecloths but the table wasn't chipped this time. The teas arrived and I was pleased I had a stand this time rather than soup bowls. Sadly the sandwich was still very dry barely any fillings. There was a small triangle of a brownie which was very nice. The scone was served with cream in a small dish and the "jam" was in a bowl too this time. I spread the "jam" on my scone (which was very nice) and then the cream. I took a bite only to find it wasn't jam but marmalade! I hate marmalade. I called the young waitress over and asked if they had served me marmalade. She said yes as they knew I couldn't have strawberry jam! She asked if she could try and find some jam. By then I was past caring and had had enough. I did think that with three months notice they could have had organised some actual jam. I did email but have had no response.