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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Kid meals
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Heated pool
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Outdoor furniture
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Relaxing Spa
Crabwall Manor & Spa; BW Signature Collection offers elegant rooms and a spa, providing a perfect blend of luxury and relaxation. The historic manor house, dating back to 1660, is conveniently located near Chester city centre and offers free parking for guests.
Gourmet Dining and Wellness Facilities
Indulge in a culinary experience at The Jacob Restaurant with picturesque views and a menu featuring traditional English and world cuisine. For relaxation and fitness, the hotel boasts an 18-metre heated pool, sauna, whirlpool, gym, and aerobics studio.
Pampering Spa Treatments
Unwind at the on-site spa with 5 treatment rooms offering aromatherapy massages and a steam room, ensuring a rejuvenating experience during your stay.
Experience luxury and relaxation at Crabwall Manor & Spa; BW Signature Collection. Book your stay now for an unforgettable getaway.
Please note that events such as weddings are sometimes held at the hotel. Certain areas of the hotel and grounds may not be accessible to guests. Please check with the hotel directly for further information.
Please note that under 16s are not permitted to use the leisure facilities at this time.
Children have access to the pool Monday to Sunday at 9:30-10:30, 12:30-13:30, and 16:30-17:30.
The opening hours for the leisure club are Monday-Friday 6:30 until 22:00 and Saturday-Sunday 07:00 until 20:00.
Afternoon tea is available every day between 12:00 and 16:00. Please note, 24 hours notice is required for this booking, please contact the property directly to book.
'Treatments are available to book on a first come first serve basis, this can be done by contacting the hotel directly. We unfortunately cannot guarantee all guests treatment space, we recommend contacting the hotel in advance of your stay to avoid disappointment'Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £5 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for £10 per person per night when using an existing bed.
Adults stay for £10 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location
Staff attitude
Not be able to book for food
Stunning setting, amazing bed
Room was very dirty, food splatters all up the walls and skirting boards, very dusty, shower tray didn't drain so soaked the bathroom. If these where corrected would have been amazing, feel just a little tlc needed on the rooms as the main areas are amazing
All the staff were lovely and friendly.
The evening meals were very nice and restaurant staff really lovely.
There were few people in the restaurant whilst we were there.
The looped music was rather monotonous though, played repeatedly over and over again at breakfast and dinner.
We booked an upgraded room. The room and bathroom were nice and spacious. Bath and shower.
However, there was no safe in the room. No fridge and not even a bottle of water.
No bathrobes or slippers.
On attempting to fill the washbasin, the plug would not work and came apart in my husbands hands.
We asked about all these at reception and the lovely receptionist took the plug and said she would sort that.
Safes had become troublesome and were now all removed.
We had to improvise using a shaving foam tub until this was replaced the following day.
Lighting in the room and bathroom was nicely subdued but there was no extra lights for reading or using the bathroom mirror .
The second day we were out until around 4.30pm. We placed the please service our room on the door. Our room had not been serviced. Therefore we had no milk, tea or coffee, clean towels, beds not made. We had to speak to reception yet again and a member of staff came quickly and just provided teas milk coffee and a clean towel for us. On walking to the bathroom in bare feet there was a large wet area on the carpet by the door. Looking at the wall there were damp marks up the wall. The reception did come to replace the plug and she was shown all this and said she would action.
The following day we were out all day and returned to our room about 3.45pm to find
the room had not been serviced yet again! Again tea, coffee and milk were provided. We were checking out the following morning and this meant our 3 night/4 days stay we had not had our beds made, bins emptied etc.
We had booked the hotel as we wanted to use the Spa and Gym and on the first day we found the Jacuzzi out of order and not in use!
On my return to the changing room i could not access my locker and had to go out to reception wrapped in my towel to get assistance. Other ladies told me this was always happening The member of staff confirmed this to me and said he spent a lot of his time accessing the lockers for people!
Our second stay. Booked a superior double which was huge and warm with a big bed, settee, bath with shower over. Wasn’t bothered about reviews as we stayed here in 2023 and it suits us for our trips to Chester. We leave our car in the car park and catch the bus at the end of the drive straight into Chester 5 mins. Buffet breakfast is good especially the hot buffet. Don’t eat in hotel as prefer to eat in Chester or carvery at pub just down the road. We always use the pool and steam room and both times it was clean and quiet although the pool was a bit cold this time. Staff are lovely, helpful and polite. We will be back.
Location and parking
Hot tub was broken
Add all the features I would expect from the type of building
The bathroom was cold when bought to the attention of management there was not many options apart to move to another room that was also had a cold bathroom there was a heater that didn't reach into the bathroom to make it warm so basically the answer was that’s that
Booked the Sunday snooze package for a night away for my partners birthday, this included Dinner,bed and breakfast with a bottle of wine and £25 PP dinner allowance. On arrival we were pleasantly surprised how stunning the outside of the hotel was. Greeted at reception with a warm welcome, checked in and paid for the room, made me chuckle how the receptionist tried to say we had "been upgraded" to a junior suite infact we actually booked a junior suite. Room was spacious, it was a bit dull and lifeless, the walls were quite grubby to. Bathroom was massive,nice bath, the shower could do with some maintenance as there is some mould around the bottom. The bathroom window was broke. As we were in a junior suite we expected robes and slippers but these were actually £20pp which is ridiculous. The toiletries I expected a lot more than "refill" bottles on the wall. The bed was an wooden frame which was quite high (short arse) the mattress was awfull, I kept rolling into the middle, I am currently suffering with siatica so this was not good for me, I did tell the receptionist this morning finger crossed the mattress gets changed before the next person check into the room (9) Food was nice but definatly over priced. Breakfast was a buffet (not a buffet girl) I ended up kiss having a coffee and toast, there seemed plenty of choice though. Nice hotel but I have stayed in better for less £.
The food was excellent, the staff professional and friendly. The room was spacious, clean and of a high standard. The bathroom had both a full size bath and a walk in shower with toiletries. I used the spa pool which was nice and warm before having our evening meal, thoroughly enjoyed our stay, would definitely go again.
Wasn't sure on how to turn on the heating in our room, it wasn't cold, but would have liked to be a little warmer. The lockers in the poolside changing rooms weren't easy to use, the instructions were in tiny writing and I'd left my glasses in my room.
The extra thought of the customer by adding 2 additional plug in heaters.
10am checkout
The rooms were comfy and spacious.
Staff were excellent at resolving an issue.
The room was heated with space heaters as the central heating didn't work and the hot water for the bath was lukewarm. We were not made aware of this issue at check in.
The young lad who checked us in was abrupt and unhelpful, however the gentleman (black short hair) we spoke to offered us another space heater and took our swimwear and towels to be dried.
Staff are incredibly kind, and wonderfully accommodating. Made a very special day even better. Couldn't say enough kind things. Rooms are brilliant, services offered are excellent.
I loved everything
The staff were outstanding, they made a fuss of our little boy and made our stay just that little bit better by doing the little things that make the difference and you can tell it's just the way the staff are it wasn't forced or anything they are generally nice people.
The breakfast could of been a little nicer if I was trying to be really fussy but iam a fussy Eater and a cook myself so maybe that's why I'm abit judgemental but my partner she loved and my little boy enjoyed it so I'm more than happy because they enjoyed it I would give the breakfast a 8/10 so more than acceptable I wouldn't hesitate to add the breakfast on our stay again it's definitely worth it.
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