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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Luggage storage
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Express check-in/check-out
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Non-smoking throughout
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Kid meals
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Heated pool
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Outdoor furniture
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Pet basket
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Swimming nearby
Review Highlights
Categories
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Property Description
Luxurious Accommodation and Relaxing Spa
Crabwall Manor & Spa; BW Signature Collection offers elegant rooms and a spa, providing a perfect blend of luxury and relaxation. The historic manor house, dating back to 1660, is conveniently located near Chester city centre and offers free parking for guests.
Gourmet Dining and Wellness Facilities
Indulge in a culinary experience at The Jacob Restaurant with picturesque views and a menu featuring traditional English and world cuisine. For relaxation and fitness, the hotel boasts an 18-metre heated pool, sauna, whirlpool, gym, and aerobics studio.
Pampering Spa Treatments
Unwind at the on-site spa with 5 treatment rooms offering aromatherapy massages and a steam room, ensuring a rejuvenating experience during your stay.
Experience luxury and relaxation at Crabwall Manor & Spa; BW Signature Collection. Book your stay now for an unforgettable getaway.
Please note that events such as weddings are sometimes held at the hotel. Certain areas of the hotel and grounds may not be accessible to guests. Please check with the hotel directly for further information.
Please note that under 16s are not permitted to use the leisure facilities at this time.
Children have access to the pool Monday to Sunday at 9:30-10:30, 12:30-13:30, and 16:30-17:30.
The opening hours for the leisure club are Monday-Friday 6:30 until 22:00 and Saturday-Sunday 07:00 until 20:00.
Afternoon tea is available every day between 12:00 and 16:00. Please note, 24 hours notice is required for this booking, please contact the property directly to book.
'Treatments are available to book on a first come first serve basis, this can be done by contacting the hotel directly. We unfortunately cannot guarantee all guests treatment space, we recommend contacting the hotel in advance of your stay to avoid disappointment'Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £5 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for £10 per person per night when using an existing bed.
Adults stay for £10 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The bedding was great quality and most of the staff were friendly and helpful. Food in the bar was pleasant and the lawns are lovely.
I had booked a junior suite. The first one I was checked into was dirty, dingey and smelled of black mold. The reception staff were nice about it and gave me an alternative room when I asked. Also the changing rooms at the pool were very small and very grubby - not at all a spa feel.
Breakfast was very good although some of the continental needed replenishing towards the end of breakfast window.
The family swimming times could be amended without inconveniencing adults too much. If it was 4-7pm family swim that would give more options for families to plan a day around using the pool as well. Our day out to the zoo didn’t allow for a swim session as well.
Swimming pool
Specific and restricted time for children in swimming pool
Lovely grounds and fantastically spacious room. Great location for visiting Chester Zoo.
Booked partly due to pool option, it’s a shame it’s not complimentary for hotel guests.
Free parking.
Many areas were tired (dirty carpets, stained mattress protectors, broken room heaters, black/mould in bathrooms)
Nice bedroom, great sized bath
Tired in some areas
Breakfast was mediocre
Great swimming pool and gym. Comfy bed, good breakfast and dinner.
Could never get through on the phone to speak with reception or reservations.
The building is beautiful and the staff are friendly and helpful. I had a small issue with the room I was in, and asked if they had another. They upgraded me to one of the nicest rooms I have ever stayed in. This was unexpected, and very kind of them. Also, it is easy to get into Chester on the bus, which stops just outside the driveway to the hotel. This means you can enjoy yourself without having to drive or find parking.
The bar menu is often limited because they are out of supplies. This has happed both times we have stayed, so keeping stocked up to prevent this would be a good idea.
Lovely location, lovely big room
Food was good when we got it, breakfast was excellent
The room was cold, provided with a plug in heater but no heating in bathroom which was freezing and unable to dry towels so had to get fresh every day. Reported to reception but not resolved despite staying for 3 nights.
Poor organisation in the bar/dining room, long wait for food, seemed unsure if able to provide food for our 1 year old! Had to ask for high chair. There were weddings on and this seemed to take priority over regular guests.
Reception staff were not helpful which was disappointing.
This was a special break for my son after a rough few months, and was definitely on the expensive side, and sadly the experience did not come close to the cost, I have had much more special experiences in Chester for half the cost so I am very disappointed and feel let down.
Overall a great experience and nice room
Fried eggs were bit on the cold side but the rest of the breakfast was superb.
Bed comfort excellent, location great for Chester, swimming and spa facilities great.
Staff did the job but impersonal, the hotel room had peeling wall paper and did not live up to expectations as a superior room. The Restaraunt had no atmosphere, tables laid out like a canteen. No table cloths, all this disappointing
nice bed. nice bathroom
Breakfast selection disappointing. barely any fruit or pastries. very basic english breakfast.
Restaurant carpet dirty.
changing rooms in spa needed hoovering. no capacity to book treatments during stay despite being a guest.
Having paid more to have luxury spa hotel, felt cheated.
Nice gym and pool.
Free parking, location and nice breakfast.
Spacecious family room.
Reception area like Fawlty Towers.
Dated and tatty.
Very limited swimming times for children.
Bathroom disgusting and full of moult.
The location is great
A lot of issues with the room the breakfast the bed and spa the changing facilities were terrible every locker broken broken sink in hotel room stains on the bed cigarettes all over the balcony breakfast was atrocious over cooked or undercooked and tastes disgusting
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