Best Western Plus Hotel Bern

Hotels
•
Best Western Plus
8.7 (4324 reviews)
Zeughausgasse 9 , Bern , ch

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Clean and comfortable rooms
Cons:
Issues with some aspects of service
High price for certain amenities

Categories

Cleanliness
8.65
General sentiment is positive about cleanliness in multiple reviews.
Service
8.95
Staff were described as friendly, though there were occasional unwelcoming encounters.
Location
9.15
Repeatedly highlighted as a strong advantage, with a very central position and easy access.
Room Quality
8.35
Rooms are generally described as comfortable, but some reviews mention issues like poor lighting.
Amenities
8.65
Facilities such as a restaurant and rooftop mentioned positively, but some amenities could be better.
Value for Money
8.55
General feeling is that the price is somewhat high relative to some aspects of the stay.
Food and Beverage
8.45
Breakfast received praise, but there were some mentions of the bar service lacking.
Overall Experience
8.85
Overall sentiment is positive; guests enjoyed their stay with just a few caveats.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:30

Property Description

Central Location in Bern
Located just a 5-minute walk from Bern Main Station, Best Western Plus Hotel Bern is nestled in the heart of the Swiss capital, surrounded by iconic landmarks.

Modern Amenities
Experience comfort in our air-conditioned rooms equipped with anti-allergenic bedding, Nespresso coffee machines, and flat-screen TVs. Enjoy a complimentary bottle of water and unwind in the stylishly furnished rooms.

Dining and Entertainment
Indulge in traditional cuisine at Volkshaus 1914 or savor drinks at the Attika Bar or terrace. Immerse yourself in the vibrant culinary scene of Bern without stepping foot outside the hotel.

Ready to experience the charm of Bern? Book your stay at Best Western Plus Hotel Bern now!

Important information:

Please note that on the day of arrival, the booking confirmation is also valid as a public transportation ticket (including transfer from Bern Airport).

Guests can benefit between 5 pm and 9 am of a discount at a nearby public parking "Metro".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 24.90 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.7
Based on 4324 reviews
Cleanliness: 8.65
Service: 8.95
Location: 9.15
Room Quality: 8.35
Amenities: 8.65
Value for Money: 8.55
Food and Beverage: 8.45
Overall Experience: 8.85
A
Alexandra • couple • ch
8
Super Lage, nettes Personal, solides Hotel, kleine Zimmer
Pros:

Lage, moderner Eingangbereich

Cons:

Kleines Zimmer, keine Stühle am Balkon

2026-04-25 • via Nuitee
S
Susanne • couple • ch
9
2026-04-25 • via Nuitee
C
Christian • solo_traveller • ch
7
2026-04-23 • via Nuitee
B
Bernhard • family_with_children • ch
9
Pros:

Grösse des Zimmers und das Bad.

2026-04-23 • via Nuitee
J
Jacqueline • extended_group • de
10
Einfach Toll.
Pros:

Hotel war gut zu finden, sauber und ordentlich. Ich müsste Frühstück Bezahlen aber anderen haben "aus Kulanz" einen Kaffee oder Kleinigkeit erhalten - was ich sehr nett fand. Super, wurde sofort wieder dahin gehen.

Cons:

Eine Rezeptionistin hatte etwas Stress und war offensichtlich genervt, was nicht ganz nett war - wir haben aber uns das nicht stören lassen und haben könnte der Situation verstehen.

2026-04-20 • via Nuitee
J
Jean-Claude • couple • py
9
2026-04-17 • via Nuitee
C
Claudie • solo_traveller • fr
10
2026-04-16 • via Nuitee
A
Andressa • solo_traveller • br
9
Excelente localização e atendimento
Pros:

Alem da excelente localização (o hotel está no centro), gostei bastante do acolhimento e atendimento, sobretudo da camareira Renata e da funcionária do restaurante no café-da-manhã Cláudia que foram muito simpáticas e atenciosas.

Cons:

Como fica bem próximo do relogio principal, logo cedo se escuta o som do sino. Se quiser dormir até um pouquinho mais tarde, talvez isso atrapalhe um pouco, mas pra nós não foi nada que tenha prejudicado nossa estadia.

2026-04-16 • via Nuitee
J
Jérôme • couple • fr
9
2026-04-15 • via Nuitee
M
Marguerat • solo_traveller • ch
9
2026-04-15 • via Nuitee
K
Kibum • extended_group • kr
1
2026-04-14 • via Nuitee
M
Mathieu • couple • ch
8
2026-04-13 • via Nuitee
J
Jean • couple • ch
9
Très a
Pros:

Chambre très confortable, excellent buffet du petit-déjeuner. Superbe roof-top

2026-04-13 • via Nuitee
E
Eva • solo_traveller • hr
10
2026-04-12 • via Nuitee
M
Marianne • family_with_children • ch
9
2026-04-12 • via Nuitee
J
Jacinta • couple • ch
10
2026-04-12 • via Nuitee
C
Curtin • solo_traveller • it
8
Pros:

Emplacement, propreté, gentillesse du personnel et le bar sur le toit

Cons:

Le lit d'appoint

2026-04-11 • via Nuitee
Y
Yari • solo_traveller • it
8
2026-04-10 • via Nuitee
L
luisa • couple • cl
9
2026-04-10 • via Nuitee
B
Barbara • couple • ch
8
2026-04-08 • via Nuitee