Cancun Bay All Inclusive Hotel

Hotels
•
Independent
7.6 (228 reviews)
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8495776

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Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Proposal/romance packages available
Area shuttle (surcharge)
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
Swimming pool
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Poor food quality
Inconvenient location

Categories

Cleanliness
7.49
Some cleanliness issues were mentioned, particularly concerning the room's cleanliness.
Service
9.46
Staff was mentioned positively in multiple reviews; service was prompt and friendly.
Location
7.5
Location described as inconvenient to shopping areas; some negative sentiments expressed.
Room Quality
7.95
Rooms were described as basic and some had issues like noise; overall mixed feelings.
Amenities
6.98
Limited amenities and activities during rainy days, affecting the overall experience.
Value for Money
7.94
Food and drink quality perceived as below expectations for an all-inclusive stay.
Food and Beverage
5.49
Food quality frequently criticized; many guests reported dissatisfaction.
Overall Experience
7.96
Mixed feelings overall; some guests had a good time, while others were quite dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:33

Property Description

Discover a haven of relaxation and luxury at Cancun Bay All Inclusive Hotel, where your dream vacation awaits. Indulgent Spa Services invite you to rejuvenate with a range of massages, body treatments, and facials. Beyond pampering, this hotel boasts Resort-Style Amenities including two stunning outdoor swimming pools and a modern fitness center that cater to your every need. Revel in the culinary experience offered at our five exceptional restaurants, including the renowned El Faisan, and unwind at our lively poolside bar.

Whether you’re here to explore or to unwind, Cancun Bay offers complimentary Wi-Fi, concierge services, and spacious, uniquely decorated rooms with private balconies for a perfect getaway. Ready to elevate your travel experience? Book your stay today at Cancun Bay All Inclusive Hotel!

Important information:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 228 reviews
Cleanliness: 7.49
Service: 9.46
Location: 7.5
Room Quality: 7.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 5.49
Overall Experience: 7.96
E
Elizabeth • family
8
Pros:

This resort is small with less pizzazz compared to the fancier resorts. There’s only a few restaurant options and the buffet was small, but we enjoyed the selection available. The staff are friendly and work hard to make sure your stay is a pleasant one. The grounds are clean, pool overlooks the ocean and the drinks were good.

2025-10-11 • via Nuitee
T
TI T
10
Pros:

good

2025-10-10 • via Nuitee
A
April • family
10
Pros:

Enjoyed the food and family atmosphere.

2025-10-08 • via Nuitee
G
Gerardo
6
Pros:

Nicely staff.
Almost every rooms have a nice view.

2025-10-06 • via Nuitee
R
Rachid
10
Pros:

The staff is amazing freindly people and they try to make sure everything is good for their customers

2025-10-03 • via Nuitee
K
Keasha • family
8
Pros:

Enjoyed my stay.

2025-10-01 • via Nuitee
J
Jannie • friends
6
Pros:

Everyone was very friendly! The food was not good and the beds were hard and extremely uncomfortable so we didn’t sleep much. It wasn’t convenient to the shopping area or restaurants. You couldn’t order a mimosa with breakfast due to the bar not opening until 12pm at the dining hall.

2025-09-27 • via Nuitee
D
Dawn
8
Pros:

The hotel was great. Very comfortable beds, very clean rooms great shower. The only thing wrong was the food and drinks, cheap alcohol and the food was mediocre. If best

2025-09-22 • via Nuitee
S
Stacie • friends
4
Pros:

Food was horrible says has 3 restaurants only one was opened buffet style they had one night you can order from menu and a steak was an extra $130 even though it’s supposed to be all inclusive. Nothing to do when it rains out. Pools close way to early 6pm and 8pm. Would not stay here again. Beware of the guys selling tickets on beach for ferry if it’s cancelled they don’t give you your money back.

2025-09-18 • via Nuitee
R
Rogerson Jeff • family
10
Pros:

Property is family friendly with a beautiful beach

2025-09-10 • via Nuitee
K
kenneth
8
Pros:

The food selection was good. They something for everyone. I wish the pool table was in better shape. Their need to be some repairs in the gymroom also.

2025-09-09 • via Nuitee
A
Armando • family_with_children
10
Pros:

Great service, highly recomended

2025-09-08 • via Nuitee
B
Beverly
4
Pros:

I was really looking forward to enjoying my stay here, but unfortunately I got diarrhea from the food served at the hotel and was sick for a few days( about 3 days). Because of this, I couldn't enjoy the amenities, the buffet experience, and enjoy the pool. I also missed the excursions I was really looking forward to, like visiting the Chichen Itza and Valladolid, as well as exploring downtown.

The staff did bring room service while I was sick, but that small effort doesn't change the fact that the food made me ill and missed the excursions. The hotel refused to take responsibility, which made the experience even worse.

Overall, I left feeling dissatisfied and frustrated. Food safety should be taken more seriously, because no guest should lose days of their vacation to sickness.

2025-09-07 • via Nuitee
L
Leticia • family
2
Pros:

Not like the pictures!!! Food is terrible if you’re actually mexican. Music and events are tourist oriented. Rooms are mid. Drinks are nasty.

2025-09-05 • via Nuitee
C
Corey • family
8
Pros:

The staff was great

2025-08-28 • via Nuitee
J
Javier • partner
10
Pros:

Very nice

2025-08-28 • via Nuitee
J
Jinisha Santy • friends
6
Pros:

My room was in a area where there was strong sewage smell.

2025-08-20 • via Nuitee
E
Elizabeth
10
Okay rooms, great service
Pros:

I had a nice time! If you go there with the expectations that the property is a little older and the rooms are basic you will be satisfied. I am glad I didnt up upgrading to the ocean view because I dont think it'd be worth it.

The service was really great! Very prompt and friendly. I also think the food was good and there was a nice variety.

2025-08-20 • via Nuitee
E
ELENA • friends
2
Pros:

To begin with, lets say THIS place should not exist. Small, poor, claustrophobic, gray, no.amenities, no beach, no water-has a pond-like paddle by the marina where all catamarans stay. No understanding what "seevice" means. No food is small, mote-like dining corner. Has no restaurants, no shows. Felt as I arrived into a prison. No a vacation spot where you desire to be as you pay money for your all-inclusive stay. DO NOT BOOK IT!!

2025-08-19 • via Nuitee
A
Anne-Sophie • family_with_children
8
Pros:

Very nice staff and service.
Very good food and nice facilities

2025-08-19 • via Nuitee