Cancun Bay All Inclusive Hotel

Hotels
•
Independent
7.6 (228 reviews)
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-8495776

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Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Proposal/romance packages available
Area shuttle (surcharge)
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
Swimming pool
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Cons:
Poor food quality
Inconvenient location

Categories

Cleanliness
7.49
Some cleanliness issues were mentioned, particularly concerning the room's cleanliness.
Service
9.46
Staff was mentioned positively in multiple reviews; service was prompt and friendly.
Location
7.5
Location described as inconvenient to shopping areas; some negative sentiments expressed.
Room Quality
7.95
Rooms were described as basic and some had issues like noise; overall mixed feelings.
Amenities
6.98
Limited amenities and activities during rainy days, affecting the overall experience.
Value for Money
7.94
Food and drink quality perceived as below expectations for an all-inclusive stay.
Food and Beverage
5.49
Food quality frequently criticized; many guests reported dissatisfaction.
Overall Experience
7.96
Mixed feelings overall; some guests had a good time, while others were quite dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:33

Property Description

Discover a haven of relaxation and luxury at Cancun Bay All Inclusive Hotel, where your dream vacation awaits. Indulgent Spa Services invite you to rejuvenate with a range of massages, body treatments, and facials. Beyond pampering, this hotel boasts Resort-Style Amenities including two stunning outdoor swimming pools and a modern fitness center that cater to your every need. Revel in the culinary experience offered at our five exceptional restaurants, including the renowned El Faisan, and unwind at our lively poolside bar.

Whether you’re here to explore or to unwind, Cancun Bay offers complimentary Wi-Fi, concierge services, and spacious, uniquely decorated rooms with private balconies for a perfect getaway. Ready to elevate your travel experience? Book your stay today at Cancun Bay All Inclusive Hotel!

Important information:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Covid

    Property does not offer onsite COVID-19 testing

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.6
Based on 228 reviews
Cleanliness: 7.49
Service: 9.46
Location: 7.5
Room Quality: 7.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 5.49
Overall Experience: 7.96
A
Ashley • couple • us
10
Wonderful facilities, staff, and views
Pros:

Good food and staff, great rooms just like pictures show

Cons:

Somewhat stiff beds but that’s all really, maybe it would be nice if they made more vegetarian options that aren’t just salads

2026-06-28 • via Nuitee
A
Ashley • family_with_children • us
10
Amazing ocean view and activities everyday
Pros:

Very nice indoor and exterior, rooms are really nice. Staff did their best to get the energy up they were great.

Cons:

I think the beds are a little on the stiffer side

2026-06-28 • via Nuitee
M
Marroquin • extended_group • us
7
2026-06-27 • via Nuitee
C
CASTILLO CASTILLO • solo_traveller • gt
8
2026-06-26 • via Nuitee
F
Fagner • couple • br
8
Pros:

A localização é muito boa.
O quarto e as roupas de cama são ótimos.
A equipe é super atenciosa e organizada.
Fomos muito bem atendidos por todos.
Valor da taxa do serviço de quarto após o fechamento dos restaurantes é super justo.
ÓTIMO custo-benefício

Cons:

Os guarda-sóis da praia poderiam ser um pouco maiores.
A disponibilidade de garçons na área da praia e da piscina é pouca, então alguns pedidos de bebida demoram um pouco.
O horário dos restaurantes vai até às 22; pode deixar o cliente ansioso, principalmente se estiver voltando de algum passeio mais distante.

2026-06-26 • via Nuitee
F
Florez • extended_group • mx
8
2026-06-26 • via Nuitee
W
William • solo_traveller • cr
8
Pros:

La comida esta genial las meseros son atentos y pasan consultando si deseas algo de tomar o comer

Cons:

Los paños que dan para ir a las piscinas o la playa si vi algunos que ya no deberían estar en funcionamiento

2026-06-25 • via Nuitee
A
Alex • family_with_children • us
10
Pros:

Amables y muy serviciales, instalaciones no me quejo todo estuvo muy bien

2026-06-25 • via Nuitee
K
Keyvin • solo_traveller • mx
10
Pros:

Las habitaciones muy limpias, el personal desde la recepción, super atentos, actividades para realizar en ambiente familiar, la piscina y la playa buena para niños, comida bufete excelente 👌🏽, me gusto mucho.

Cons:

Sin comentarios.

2026-06-24 • via Nuitee
B
Bettina • family_with_children • co
9
2026-06-24 • via Nuitee
C
Caio • couple • br
10
Pros:

Foi preparado todo um cenario para eu pedir minha mulher em casamento. Todos funcionarios foram perfeitos!

2026-06-24 • via Nuitee
C
Candia Centurión • couple • py
10
2026-06-23 • via Nuitee
J
janet • family_with_children • us
1
Food terrible
Cons:

Food

2026-06-22 • via Nuitee
T
Trots • couple • us
8
2026-06-21 • via Nuitee
M
Maher • solo_traveller • de
2
2026-06-20 • via Nuitee
A
Adriana • family_with_children • us
7
Pros:

I like the location and the beach area it was very accessible and clean

Cons:

The staff seemed a little unfriendly and rushed when you asked a question or help

2026-06-19 • via Nuitee
W
wilson • solo_traveller • br
10
2026-06-18 • via Nuitee
A
Angela • couple • br
9
otimo local
Pros:

Gostei de tudo, cafe da manha variado, equipe de hotel sempre de bom humor, disposta a ajudar.

Cons:

Deveria ter a comida o tempo todo, tem um tempo entre as 17 e 18:30 que não tem nenhuma oferta de alimento.

2026-06-18 • via Nuitee
P
Patrick • solo_traveller • us
10
Pros:

Great location and great food.

Cons:

The bar closes to early.

2026-06-17 • via Nuitee
J
Jason • family_with_children • gb
8
Very nice hotel but need to sort air con out
Pros:

Room, pool area, private beach

Cons:

Air conditioning didn't work in room. Would have bene a problem peak summer time.

Entertainment was poor

2026-06-16 • via Nuitee