Soy Local Insignia

Hotels
Soy Local Colombia
8.6 (120 reviews)
calle 30 10 13, Getsemani, Cartagena, Getsemani , Cartagena , CO

Facilities

Express check-out
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Poor cleanliness
Bad food quality

Categories

Cleanliness
6.78
Poor room conditions with visible mould and damp.
Service
9.77
Staff extremely helpful and accommodating.
Location
9.77
Excellent location in Getsemaní with easy access.
Room Quality
7.78
Rooms were too small and some lacked windows.
Amenities
9.27
Rooftop pool and bar were well-received.
Value for Money
9.27
Good value considering location and amenities.
Food and Beverage
6.78
Breakfast options were reported as poor.
Overall Experience
9.38
Great experience despite some issues with service and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:38

Property Description

Luxurious Amenities and Services
Indulge in relaxing onsite massages and unwind by the outdoor pool. Enjoy complimentary wireless internet and exceptional concierge services during your stay.

Gourmet Dining and Drinking Options
Savor international cuisine at Restaurante Soy Local Ins or opt for convenient room service. Conclude your day with a drink at the chic bar/lounge or the poolside bar.

Comfortable and Stylish Accommodations
Stay in one of the 16 uniquely furnished guestrooms with premium bedding and Smart TVs. Benefit from amenities like minibars, rainfall showers, and complimentary Wi-Fi.

Immerse yourself in luxury at Soy Local Insignia hotel in the heart of Cartagena and make unforgettable memories.

Important information:

  • If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
  • Pool access available from 6:00 AM to 10:00 PM.
  • One child stays free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTG

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 120 reviews
Cleanliness: 6.78
Service: 9.77
Location: 9.77
Room Quality: 7.78
Amenities: 9.27
Value for Money: 9.27
Food and Beverage: 6.78
Overall Experience: 9.38
A
Aline Michelle partner
8
Pros:

Mi esposo y yo nos estuvimos hospedando una semana completa, el lugar es lindo, no es un hotel 5 estrellas pero creo que si tu plan es salir a conocer esta perfecto pues queda cerca de muchos lugares emblemáticos de Cartagena, todo nos queda a pie. La habitaciones pueden ser algo pequeñas pero funcionales. En cuanto al desayuno, ahí si creo que podrían mejorar, ya que el menú diario es huevo, con algunas opciones de galletas, cereal fruta, bastante básico.

2025-10-11 via Nuitee
E
Enrique
10
Pros:

Todo perfecto

2025-10-02 via Nuitee
P
Paola Valentina family
6
Pros:

Buena ubicación, fácil acceso y cerca de todo. Al estar en Getsemaní había mucha vida nocturna alrededor pero el ruido no fue un inconveniente.

2025-09-14 via Nuitee
A
alejandra
10
Pros:

Me gustó

2025-09-13 via Nuitee
C
Carlos
10
Gran opción en Getsemaní en Cartagena
Pros:

La experiencia fue genial!!! el hotel es maravilloso, pero recomiendo entrenar mejor al personal de recepcion y facturación, las tres veces que me he hospedado en el Hotel he tenido dificultades para que la facturación salga de inmediato y como se requiere. En todo caso, todo se resolvió, pero no deberia ser necesario reclamar. Por lo demás es un hotel muy recomendado

2025-09-11 via Nuitee
A
Ariane
10
Pros:

A hospedagem é muito melhor do que pelas fotos. Acredito que tenha tido uma reforma! Banheiro e quartos ótimos! Decoração bonita e em uma localização ótima.

2025-09-09 via Nuitee
J
Jean friends
10
Pros:

Staff very helpful property is close to everything

2025-09-07 via Nuitee
V
Verified traveler
2
Pros:


I would strongly advise against staying at this hotel. My experience was extremely disappointing for several reasons:

* **Poor Room Conditions:** The rooms had visible mould and damp, creating an unpleasant and unhealthy environment. Some rooms don’t even have windows, which makes them feel very stuffy and claustrophobic.
* **Basic Utilities Unreliable:** There was no electricity for more than two days, and water was unavailable for long periods. This made the stay very uncomfortable and inconvenient.
* **Noise Levels:** The noise from both inside and outside the hotel continued until 3–4 a.m. every night, making it nearly impossible to get any rest.
* **Hidden Costs:** The hotel charges unexpected fees, such as for replacement room keys, which are only disclosed at checkout. This feels very misleading.
* **Maintenance Issues:** Many fixtures and fittings are poorly maintained — for example, toilet seats were loose and in need of repair.
* **Lack of Privacy & Security:** Street vendors are allowed to come up to the hotel and approach guests to sell items, which felt intrusive and unprofessional.

Overall, the hotel fails to provide even the most basic standards of comfort, safety, and transparency. I would not recommend Soy Local Insignia Hotel to anyone.

2025-08-31 via Nuitee
L
Lisa
6
Pros:

Location buona nella zona Getsemanì, la stanza però era davvero troppo piccola e non avere la finestra è sicuramente un fattore che influisce. Colazione OK.

2025-08-28 via Nuitee
R
Rosana
6
Pros:

Café da manhã muito ruim.

2025-08-16 via Nuitee
K
Kwadwo friends
10
Pros:

The staff at Soy Local was extremely hospitable and allowed me to check in early for my stay. Would highly recommend for anyone needing a last minute stay!

2025-08-14 via Nuitee
C
CESAR family
10
Pros:

Excelente ubicación, habitaciones amplias y lindas. Buena relación calidad-precio

2025-07-31 via Nuitee
M
MARIA DE LOS ANGELES friends
10
Pros:

Excelente

2025-07-26 via Nuitee
C
Cristina
10
Pros:

The hotel was great! It was clean, comfortable, and the service was outstanding. We enjoyed the rooftop pool and bar. The hotel is also very close to restaurants and shops. Occasionally the music in the street was quite loud, as the hotel is located in a very busy part of Getsemani. If you want to be close to where things are happening at night, this is a great hotel choice.

2025-07-26 via Nuitee
V
Verified traveler
10
Excelente lugar super bien ubicado
Pros:

El personal super lindo y amable, siempre estuvieron atentos a nuestros requerimientos, nos quedamos una noche sin luz en la seccion en la que estabamos pero nos cambiaron de habitacion y resolvieron el problema, a pesar de que el fallo de la luz fue totalmento ajeno a ellos, se comprende que no estaba en sus manos sin embargo dieron una solucion rapida, sin duda volveremos, solo como comentario si les falta mejorar un poquito en el servicio de desayuno, pero de ahi todo estuvo EXCELENTE!

2025-07-04 via Nuitee
F
Felipe Saul family
10
Pros:

EL PERSONAL ES MUY AMABLE

2025-06-11 via Nuitee
V
Verified traveler
10
Pros:

Ótima localização, dá para chegar na parte histórica caminhando. Café da manhã muito bom, cama e chuveiro excelentes. Ambiente lindo e super agradável!

2025-06-10 via Nuitee
B
Brandi
10
Pros:

This hotel was awesome, the rooftop pool has beautiful views and the staff are super friendly. Highly recommend 🙂

2025-06-09 via Nuitee
J
JAVIER
10
Pros:

gran ubicacion, un poco de ruido ypor la zona en la que se encuentra pero dentro de todo bien!

2025-06-01 via Nuitee
A
Alexandra
10
Pros:

Great boutique hotel. Very clean and staff are very helpful and nice. The 3 Pools are small but relaxing. I enjoyed them. This is in a great neighborhood full of shops, bars, and restaurants. The downside to that is that it is very loud and you can hear the music and cars honking throughout the night until five in the morning. I had trouble sleeping a few nights because of how loud it was. The construction very early in the morning is also loud. Aside from that my overall stay was excellent.

2025-05-30 via Nuitee