Hotel Haus am See Self Check-in

The lake view and surroundings were great.., thank you joust for storing our luggage

I stayed at this hotel recently and had a generally positive experience. The location is excellent — just a short walk to the boat that takes you to Hallstatt, which was incredibly convenient. The views from the property are stunning and definitely a highlight of the stay. Walking to the train station took about 7 mins.

The room, however, was quite small, especially considering the price I paid. It felt a bit cramped and may not be ideal for those looking for more space or comfort.

That said, the owner, Franz-Joseph, was very friendly and welcoming, which added a nice personal touch to the visit.

Overall, it's a great spot if you're prioritizing location and scenery.

Everything was fine except the guy at the front had an attitude. He clearly doesn’t like to be there or maybe had a bad day. Just not a good vibe from him. Otherwise everything was good.

Americans BEWARE!This host was awful. He has a huge disdain if your from America. No regard for service. Rude reply to a question my husband presented on the first day. We requested additional pillows and none were provided after he ackknowledged our request. The pillows are utter garbage. We failed to place a request for breakfast and unbeknownst to one person in our party she was thrown out of the breakfast area after pouring a cup of coffee. Upon checkout, he charged her for breakfast. Also at checkout, the host charged $18 per day versus the $12 per day in his welcome email sent the day of arrival. The worst customer service we have EVER encountered in our many travels. The room was the bear minimum.

I like the spot of the hotel, the staffs are very friendly and help the tourisf ease the transport. Its a great place to find your inner peace and self

Hotel was very convenient to train, bus and ferry ststions. Room cleaned daily. Mountain view is magical.

Some updates would be great, but clean, good location with breakfast.

Stunning view of lake just 50 from balcony with magnificent mountains enveloping Hallstatt See.

The self check in process was easy and smooth.
Highly recommend balcony with lake view!
Breakfast was ok - wish there were more options, seemed more scarce compared to other buffets we’ve visited.

Only complaint was it was noisy above us, early in the morning … it sounded like someone was moving furniture or something.

Would stay here again however, fair price compared to Hallstatt.

There is much to recommend this property. The price is good, the location is right on the lake, and there is a ferry that can take you to Hallstatt, which is lovely. It was extraordinarily clean, self check-in was easy, the gentleman at the desk in the morning was friendly and helpful. However, I had a soft mattress and cheap, lumpy pillow, which would keep me from staying there again until they upgrade.

The hotel manager very rude speaks over you very abrupt and lacks customer care skills appears very angry and racist to foreign guests very unhelpful the room wasn’t great and had a bad smell in the toliet we left 2 days early to go to another hotel we recieved an email with a threat to give us what we expected in our meal at the other hotel meaning he was going to contact the hotel and put something in our food would never recommend this hotel the manager is terrible

Beautiful view from our balcony overlooking Hallstadt Lake. Very quiet. Room was very basic but spotless and bed comfortable. Breakfast was enjoyable. Staff very accommodating with electricity converter.

Not that impressed with the hotel but it was close to Hallstatt and that’s what we wanted. The hotel was close to the boat dock and that made things nice. Our room was very small but we did like the view from the little deck. There is no elevator so we had to carry our bags up the stairs. Overall it is fine for just one night for us.

While the view is spectacular and the area idyllic, the front of house staff leave MUCH to be desired. There was miscommunication on reservations, with cancellations in order to jack up the prices when you try to book again. The guy running the checkout was extremely rude also and frankly should find a new career. I wish I could say I’ll be back, but not with that staff. Save yourself some hassle and get a different stay for Obertraun.

I loved the property, accessible to transportation to go to other towns such as Hallstatt. Nice walking/running/biking trail close by. Walkable to restaurants. Only thing I don’t love about the booking process is that you have to contact property 24 to 48 hrs prior to stay to get lockbox information. We had to call multiple times to get a hold of someone to provide us this code where it should be sent to your email the minute your reservation is confirmed and past the cancellation date. Overall tho good service and staff. Easy parking

This was our first stay here, but would come back in the future. The balcony views on the water are lovely! It has a small lake for swimming next to the hotel, as well.

Hotel had a beautiful lake view. Close to ferries and train. Easy to get to Hallstatt. Pizzeria Kegalbahn in town is a close walk and has good food. Less expensive than eating in Hallstatt.

The only great thing about the room was its balcony and its serene view of the lake. The front desk attendant was racist and very hostile. I just asked for normal black coffee and was ready to pay for it as there aren’t any cafes nearby but I was asked to purchase the whole breakfast buffet. And there is no way coffee was given separately which is such a basic amenity. Location is close to the main area- 5-6 min drive. The room was very basic not many amenities. Another point of concern is safety of the guests as they never asked for our passports to check us in or out or check any identification of the individuals staying. Another one was that how there are misplaced steps on the property which are tripping hazard.

We had a wonderful time in Obertraun at Hotel Haus am See. We will definitely try to stay here again in the future. For prospective guests: staying here is worth it—read the check in details that are sent, ask questions through the message portal on Expedia, and use google translate if you’re struggling. Our experience with the hotel staff was wonderful.

The place is so peaceful and the view is super👌👏