Moxy Nashville Vanderbilt Area

NA

Room was very clean. However for almost $300 a night plus $35 parking fee it was no where close to being worth it. The room had no accessories. No refrigerator, no microwave no coffee machine. It would have been funny if it wasn’t so sad. The room was clean and the bed was comfortable but I could tell it was an old building updated to the basic requirements. No iron. The bathroom had no privacy and was great if you was on a honeymoon. Lol. The bathroom door was sliding barn door. And both windows looked right into the walk-in shower and area. No privacy again. For breakfast they did have coffee down stairs but no breakfast offered with your price. I’ve stayed in $150 rooms with some type of warm breakfast offed. None. I really hate leaving these reviews because I feel like I’m being so picky but If I can save someone else the loss money I’m going to do it. The workers down stairs were kind but the wrong card was charged also on my account for the room. The night we checked in “and it was my fault partly” was talking about the parking I thought and misunderstood her when she was asking if I was paying at the property or through a 3rd party. I guess I thought she was still talking about parking. So, Of course in swiped my card, my personal card instead of the one I was using for traveling. So I quickly caught what I had done. She said she could fix it and would go get her manager. Finally she told me it had been fixed and the correct card would e charged and the pending charge on my personal account for $400! Would go back. So we went to bed. 3 days later the charge went thru. Not what I was told. I even checked the next morning with another worker and she reaffirmed it had been corrected Not true. I contacted the main office for this correction to be fixed and they wanted me to go back thru location. I tried this but got put on hold then told me a manager would call me back. No manager called me back. In short.

The fact that they charged my card without telling me they was taking 100 off my card and here it is a week later and I still haven’t gotten my money back even though they say they have released it already when I checked out. The room was not clean and the floor was sticky. I will not stay here again. This is my second stay first time they didn’t charge me a 100 dollars like they did the second time and you have to pay 33 dollars for parking as well.

I left 2 credit cards in my room (there was no safe) and later got fraudulent charges on both of them.

Nothing. I will stay again.

Couch in 501 was filthy, mattresses uncomfortable, weird room setup, remotes did not work for tv in one room, no lamp in bedroom, one outlet did not work

the ac dint work when we got there.

Need coffee maker and refrigerator and microwave in room.

Check in. It was a male that gave my daughter major attitude. I booked the room a week out and called the Moxy to let them know that I WAS PAYING for the room and that my daughter would be checking in on Wednesday the 26th and they let me know that they had added that to the reservation. When she checked in the check in clerk did not have that information and wanted my drivers license to check in. I was not there - because I had already called the hotel and let them know she would check in not me. They also put the room on her credit card after I specifically told the clerk I called the week before not to too that. She got very stressed because of the attitude of this male clerk. It was approximately 3:00 on Wednesday November 26th. He made a very snarky comment that he would give her some "grace" since I was not there to present my license to check in. Her name is Grace Brown. It was rude and inappropriate. I would welcome someone calling me from the hotel to discuss this arrogant clerk that checked my daughter and my fiance in last Wednesday. It gave them a bad impression right at the start. We spent some time at the bar that evening around 5:00 and the service was fine by the female working the front desk at that time. Had the male been there I would have spoken directly to him about his disrespect of my daughter at check in. Completely inappropriate. 615.887.3325 Jason Brown

Nothing