Steigenberger Marhaba Thalasso

The staff and food were the best elements of the trip. The staff were unfailingly helpful and friendly. The food was excellent and good to see Tunisian options available.

Some parts of the hotel in need of refurbishment and are looking very tired. Our bungalow room has loose curtain rails, loose soap dispensers, little holes in the curtains and the minibar fridge was rusty - not what you expect from 5* accommodation.

Nothing unique, restaurant was nice, buffet was laid out very well and staff very nice, not all speak english, so there was some issues with languages. Bed was nice, room had ussues, especially air conditioner, but we mived the bed to the middle of the room to sleep somewhat cool.

Hôtel de qualité avec animation et buffet à volonté driversifié

Parfait.tout est propre, tout le monde est gentil

Das Hotel ist in vielen Dingen sehr gut, Ambiente, Personal Sauberkeit, Redtsurantqualität. Für die Top Bewertung fehlt aber das gewisse etwas. So sind in meinem Zimmer die Armaturen teilweise locker gewesen, die Fassade ist nicht überall makellos und so Kleinigkeiten, wie Dessertbedtrck fehlte. Das Hotelnist schon in Ordnung, aber es rdicht nicht für 5 Sterne

I recently had the opportunity to stay at the Steigenberger Marhaba Thalasso Hotel in Hammamet, Tunisia, a property with great potential and a beautiful architectural structure. However, I feel compelled to share a number of serious concerns observed during my stay, with the hope that you will consider taking appropriate action.
The in-room air conditioning is centrally controlled, leaving guests unable to adjust the temperature according to their comfort.
The bathrooms are not equipped with a window, fan, or aspirator, which creates obvious issues with ventilation and hygiene.
There is no business corner available to guests — not even a single computer or printer, which today should be a basic amenity in a hotel of this category.
After restaurant hours, there is no vending machine or service point available to purchase a drink or snack.
In-room information is severely lacking: no directory, no internal phone list, and no guide to services or emergency contact numbers.
The general cleanliness is below standard. The room carpets and those in the hallways are worn out, smelly, and visibly stained — a clear sign of neglect.
The housekeeping staff, although doing their best, seem to lack adequate equipment, such as professional vacuum cleaners or proper cleaning tools, which hinders their efficiency.
It is apparent that the hotel is understaffed and that the existing team is overextended. This impacts both service quality and overall guest experience.

Made a last minute booking after arriving to find our original hotel was less than optimal. Asked to view a room and was shown an obviously deluxe room, much more nicer than the room we actually got wheh booking which left us feeling a bit cheated. However, other than this, it was a lovely stay. Super friendly staff, nothing is too much trouble. Pleasant areas. Breakfast was included and was very nice, though exactly the same every day - would have been nice to have some variety. The entertainment team were incredible, shout out to Lilo, Mike and Alex. They were very good with my 11 year old son and whilst they encouraged me to join in the activities, they didnt push it when i said no! All in all a pleasant stay and would return.

Very clean place

Mixed customer service and food had mould on it.

Definitely not a 5 star hotel ,
Staff were kind enough to upgrade the room however there was plugged drains, carpets in hallways definitely need an upgrade the whole decors feels outdated.
Overall disappointing experience.
I will never book an hotel with non refundable conditions based on my experience.

Very good

Of the 4 hotels I stayed during my 2 week stay, this was head and shoulders above any I visited and stayed at.

Nous sommes arrivés le soir, ils nous ont donné un bungalow humide avec une odeur horrible, pas de serviettes et pas de couverture.À la réception, ils nous ont promis de nous changer le logement le lendemain après 12 h. Le 2eme logement était bien sauf dans la nuit la salle de bain était infestée de cafard et de fourmis. Le personnel était au top surtout au centre de thalassothérapie.

Excellent place with top class services.

L'hôtel n'a pas respecté la réservation d'hébergement, on a dû changer la chambre 5 fois pour finir dans un bungalow alors qu'on avait réservé à la base une chambre avec un grand lit double.

Struttura molto grande, ma ben organizzata. Servizi buoni e personale gentile. Camere molto grandi e ben pulite. Cibo di buona qualità e varietà. Lo consiglio

The property is dated. It’s a three star compared to all inclusive in Mexico for example.

The room layout was fine.

Air conditioning was on constantly but couldn’t bring temperature below 22.5 on the thermostat. The sheets were moist with humidity. We were sweating inside the room. I asked for a fan and this was provided right away.

The electric kettle had to be changed twice but was replaced immediately.

An iron was provided on request.

There were ants everywhere. I reported it. Whatever they did sorted the issue.


The beach was fantastic. Pretty well nice powder sand and one can walk in quite a ways into the sea. No seaweed nothing.

One day the beach keeper was taking the sand near where my son was building a sandcastle and he was smoking while doing it and the wind was blowing the smoke at us and then he threw the butt right where we were and I asked him why he did that and picked it up myself and threw it away and collected five others.

The shower door was fault and kept banging shut. I thought it would shatter. The bathroom door kept swinging open with its full weight and hitting the shower door. Had to bunch up a towel to act as door stop. Very annoying.

Fortunately there were no bugs. No mosquitoes were encountered at all which was nice.


Hammamet Medina old and new and the marina are quite close. And a short drive away.


There was no room service.

The water is non-potable and so washing baby bottles and the logistics of that were tedious.

Excellent séjour et surtout merci beaucoup à Islem à la réception, elle était très serviable et à l'écoute pour répondre à nos demandes. On reviendra inchallah.

L'hotel est super, le personnel est sympathique, le repas est bon, dommaque qu'on soit dépendant du taxi.

Hotel correct, belle chambre, wifi d'excellente qualité dans la chambre