Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Steam room
Elevator
Free airport transportation
See all facilities

Review Highlights

Pros:
Great service
Friendly staff

Categories

Cleanliness
7.78
Standard quality for this hotel tier.
Service
8.75
Great staffs. The lady at the reception introduced me his brother, Nati for a guide tour the town.
Location
8.29
Standard quality for this hotel tier.
Room Quality
8.24
Standard quality for this hotel tier.
Amenities
8.27
Standard quality for this hotel tier.
Value for Money
7.73
Standard quality for this hotel tier.
Food and Beverage
8.28
Standard quality for this hotel tier.
Overall Experience
8.25
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:45

Property Description

Discover an oasis of comfort and elegance at Mado Hotel, ideally situated in the heart of Addis Ababa.

Wellness and Relaxation
Indulge in our full-service spa, offering rejuvenating massages and luxurious facials. Enjoy the steam room and keep your routine on track in our 24-hour fitness center.

Culinary Delights
Savor exquisite meals in our on-site restaurant, or grab a quick snack at the cafe. With 24-hour room service and refreshing drinks at the bar/lounge, your culinary needs are always met.

Convenient Amenities
Stay productive with complimentary high-speed internet, a 24-hour business center, and meeting spaces for your events. Plus, our roundtrip airport shuttle ensures a hassle-free arrival and departure.

Experience the perfect blend of leisure and productivity at Mado Hotel—your exceptional getaway awaits!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ADD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 69 reviews
Cleanliness: 7.78
Service: 8.75
Location: 8.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 8.28
Overall Experience: 8.25
Y
yoshitaka family
10
Pros:

Great staffs. The lady at the reception introduced me his brother, Nati for a guide tour the town. We had really great time

2025-09-22 via Nuitee
2
289kidista Couples
10
Paradise lodge arba Michael
Pros:

"Our stay at Paradise Lodge Arbaminch
was amazing! The peaceful atmosphere
stunning views of the lake, and delicious
food made our trip perfect. The staff
was friendly and welcoming.

2025-06-15 via Tripadvisor
L
Lora
10
Pros:

Wonderful every year I visit!

2025-05-02 via Nuitee
S
Sarah
10
Pros:

Everything is good

2025-03-21 via Nuitee
R
Rahel partner
8
Pros:

It was very nice stay wake up by room service person not knowing we where in the room.overal nice place to stay

2025-02-28 via Nuitee
B
Bruck
10
Pros:

The entire staff are very hospitable and attentive to guests needs.

2025-01-17 via Nuitee
N
natalie
10
Sisters reunion time
Pros:

Fabulous time at Mado

2024-11-18 via Nuitee
A
Abdoulwahab Mohamed
8
Pros:

Good overall

2024-10-20 via Nuitee
L
lidetu partner
2
Pros:

The price per night doesn’t worth it cause of several things like there is no cold water in the shower plus the shower room is super narrow, the bathroom pressure water doesn’t work properly for self sanitization plus no enough bar soap in general I graded this place 1 out of 10 poor customer service 70 dollar per night is not worth

2024-10-05 via Nuitee
T
Todd
2
Sub-par hotel, rude staff
Pros:

Staff was rude and not unhelpful. They gave my paid prebooked room away and were dismissive when I asked for another room. They also didn't help me in any way to find another accommodation. It was a bad, frustrating experience. The hotel staff experience was quite unacceptable and upsetting. Would not recommend this hotel to anyone because they don't treat their guests correctly.

2024-10-01 via Nuitee
P
petrosw119 Couples
10
Nice Hotel and Nice Staff
Pros:

Hotel Review: Great Location with Delicious Breakfast

We recently stayed at this hotel and were impressed by a few key aspects, particularly the fantastic location and the breakfast options.

Prime Location:
The hotel is in an excellent spot, making it very convenient for getting around the city. Being centrally located, we had easy access to major attractions, restaurants, and shops, which made our stay much more enjoyable. Whether you’re here for business or leisure, the hotel’s location is definitely one of its strongest features.

Delicious Breakfast:
The breakfast was a highlight of our stay. Every morning, there was a good selection of fresh options, including meats, cheeses, bread, and pastries. The quality of the food was quite good, and it was a pleasant way to start each day. The dining area was also comfortable, making for a relaxed and enjoyable experience.

Room Upgrade:
Although we initially started in a smaller room, the hotel kindly upgraded us to a larger one, which gave us more space and made our stay much more comfortable. We appreciated the effort made by the staff to ensure we were happy with our accommodations.

Friendly Staff:
The staff were helpful and friendly, always available to assist us whenever needed. Although there were some delays with room service, we understand that things can get busy. Overall, the team tried their best to ensure we had a pleasant stay.

Overall Impression:
This hotel is a solid choice if you want a central location and good breakfast options. The staff is welcoming, and the rooms are comfortable. If you’re looking for convenience and a great start to your mornings, this hotel is worth considering!

2024-09-30 via Tripadvisor
T
Todd
2
Bad hotel with horrible service
Pros:

Horrible service. They sold my room to someone else after I fully paid for it weeks ago on Hotels.com. They were nasty and rude when I asked for an explanation or help. It ruined my evening and it cost me 2 hours of time and frustration after a long trip. Very horrible and upsetting experience. Definitely would never recommend this place after this awful experience. I am going to ask for recompense for this very bad and frustrating experience.

2024-09-18 via Nuitee
7
791feveny Friends getaway
2
Bad
Pros:

During our stay on the 12th floor, we experienced a WiFi interruption, and the hotel did not inform us of this issue. As a result, we were unable to access our electronic devices and missed our flights. This lack of communication significantly impacted our travel plans and overall experience. Please do not book at this Hotel. Failure of communication in this Hotel completely affected our plan. If the staff were to communicate with us that the wifi in the room we stayed has an issue, we would have been proactive about it and at least request for a room change. we would have not been in a situation were we had to buy a whole new flight ticket and stay in that hotel longer that what we intended to. I suggest Mado Hotel to consider providing accommodation or compensation to address the dissatisfaction of customers like us affected by issues like WiFi disruptions.

2024-09-08 via Tripadvisor
Z
Zerihun
6
Pros:

It is located around many shops restaurants and few minutes drive to the airport

2024-09-04 via Nuitee
Y
Yehenew Jimmy
10
Pros:

I stayed at Mado for 15 days. I was extremely satisfied by the cleanliness, professionalism of staff, food and Spa. It was a very nice experience.

2024-08-06 via Nuitee
S
satoshi
10
good and convinient
Pros:

best hotel in addis ababa.

2024-08-05 via Nuitee
W
William friends
10
Pros:

I liked the friendliness of the staff and the quality of the food and beverages. Checking in and out was convenient. The room was comfortable. My room was a bit noisy because of mechanical equipment.

2024-07-21 via Nuitee
V
Victor family
8
Pros:

Overall I give Mado Hotel a 4 out of 5 stars. I would have given a 5 star rating but the breakfast included came with a $5 dollar delivery charge and the breakfast wasn’t good at all, but overall a 4 out of 5 stars! 👍

2024-07-11 via Nuitee
N
NorthStar10580201735 Solo travel tr
10
Vacation
Pros:

Inside Mado Hotel Green Restaurant is the best restaurant! Their buffet offers a variety of delicious food options, especially their excellent salads and non-fasting foods. The service is outstanding, with staff like supervisor Brook, waitress Eyerusalem, and waitress Bertukan being some of the best. The entire team, including chefs and other waitstaff, provide top-notch service. The atmosphere is also wonderful. Overall, I'd rate it a 10 out of 10!.

2024-05-25 via Tripadvisor
1
173birukb Family
10
Pleasant Stay
Pros:

Visited Mado hotel for the few days and the stay was very pleasant. Staffs are very friendly and always at your service when ever needed. Indeed coming back soon. The restaurant at the 1st floor has amazing food.
The hospitality was amazing :)
Rooms are super clean.

2024-05-15 via Tripadvisor