Mercure Dartford Brands Hatch Hotel & Spa

Hotels
•
Mercure
7.4 (3650 reviews)
Brands Hatch , Dartford , GB

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and efficient check-in
Excellent location for Brands Hatch and good access to London
Spacious, comfortable rooms for many guests
Spa and pool facilities appreciated
Good continental/breakfast options noted by some
Cons:
Inconsistent cleanliness: stains, mould/limescale, and maintenance issues reported
Occasional major failures: no running water during check-in on one stay
Air conditioning problems or lack of aircon in some rooms
Gym underwhelming and some paid amenities (e.g., billiards)
Perceived poor value for money (expensive breakfast, unexpected deposit) and no lift

Categories

Cleanliness
6.5
Mixed comments: several guests praised clean, spacious rooms, but multiple reports of stains, mould/limescale, a hole in the corridor roof and bathroom/shower cleanliness issues reduced confidence.
Service
8.1
Generally strong front-of-house service: staff repeatedly described as friendly, efficient and helpful (quick check-in, attentive on-site assistance), though there was at least one lapse in follow-up communication after checkout.
Location
9
Consistently praised for proximity to Brands Hatch and good access to London; location considered a primary benefit for many guests.
Room Quality
7
Rooms often described as spacious and well laid out, but issues noted with air conditioning (broken or absent), some dated decor and occasional maintenance problems (faulty taps, basic furnishings).
Amenities
7.8
Spa and pool were popular and a highlight for several guests; gym was underwhelming to some, billiards required payment, and there is no lift — a mix of strong and weak amenity experiences.
Value for Money
6.2
Several complaints about perceived poor value (expensive breakfast, surprise deposits/charges) offset by some guests feeling the overall stay was worthwhile; value is inconsistent.
Food and Beverage
7
Food received mixed feedback: some guests enjoyed the breakfast and meal options, while others found breakfast overpriced and not exceptional.
Overall Experience
7.6
Overall stays ranged from excellent (friendly staff, comfortable rooms, good spa) to disappointing (major maintenance issues, communication lapses). The general impression is slightly above average but variable by stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:05

Property Description

Convenient Location
Situated near major motorways, the Mercure Dartford Brands Hatch Hotel offers easy access for travelers.

Excellent Conference Facilities
Renowned for its top-notch conference facilities and purpose-built training floor, this hotel is perfect for business events.

Leisure Club and Spa
Unwind in the fully-equipped Leisure Club with a pool, gym, spa, sauna, steam room, and beauty treatment rooms.

Book your stay at the Mercure Dartford Brands Hatch Hotel for a perfect blend of convenience, comfort, and luxury.

Important information:

The property do not accept pets expect guide dogs.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note that breakfast will be served on midweek from 09:30 and on weekends from 10:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

7.4
Based on 3650 reviews
Cleanliness: 6.5
Service: 8.1
Location: 9
Room Quality: 7
Amenities: 7.8
Value for Money: 6.2
Food and Beverage: 7
Overall Experience: 7.6
C
Carlos Andre • solo_traveller • pt
9
2026-09-19 • via Nuitee
B
Blaine • solo_traveller • gb
8
Very pleasant thank you
2026-09-19 • via Nuitee
J
John • solo_traveller • gb
8
2026-09-18 • via Nuitee
C
Ching-yi • couple • tw
8
2026-09-18 • via Nuitee
S
Stephen • couple • gb
10
2026-09-18 • via Nuitee
A
anthony • couple • gb
10
2026-09-18 • via Nuitee
D
David • solo_traveller • gb
8
2026-09-17 • via Nuitee
G
Gavin • couple • gb
9
Pros:

Clean comfortable nice check in staff and had a nice meal
would stay again

2026-09-17 • via Nuitee
A
Andy • solo_traveller • gb
1
Very poor and will never stay there again
Pros:

They charged me twice for the £50 deposit and still not received my two £50 deposits back, when I asked the lady on reception about this she was extremely rude to me and told me to get out, I then asked for her name and she refused to give me it

Cons:

Property was acceptable

2026-09-17 • via Nuitee
A
Alexandra • extended_group • gb
2
Never again
Pros:

Locaton

Cons:

No disability awareness, no house keeping, kettle lead so short, had to use on the floor.

2026-09-15 • via Nuitee
S
Sean • couple • gb
10
2026-09-15 • via Nuitee
S
Szabo Steve • couple • gb
10
Perfect Stay !
Pros:

I had a really pleasant stay and the staff were very friendly, welcoming and professional, and they were always happy to help whenever needed. Check in was nice and easy , car park just £10.00.
Restaurant looking good , very clean , and food special the pizza was amazing !!
The room was clean, comfortable and well maintained, with everything we needed for a relaxing stay. The bed was very comfortable and the room was a great place to sleep and relax after a long day travel
The breakfast was also excellent, with a good variety of choices and something to suit everyone. Everything was fresh and well presented.
Overall, a very enjoyable experience. I would definitely recommend and would be happy to stay here again!

Cons:

Heating did not work , but that did NOT effect my stay ! maintenance came and check but still not working . i know is not his fault , but he checked and i appreciate his time !

2026-09-15 • via Nuitee
S
Stacey • solo_traveller • gb
5
Pros:

Right next door to brands hatch entrance

Cons:

Dirty towels left on floor inside room, dirty bedding, dirty sink

2026-09-14 • via Nuitee
R
Ruth • couple • gb
5
Nothing special did it’s purpose
Pros:

It’s next door to brands hatch.

Cons:

The rooms need to be deep cleaned and needs maintenance

2026-09-14 • via Nuitee
G
Glenis • couple • gb
7
Easy stay
Pros:

Location close to our event

Cons:

Location

2026-09-14 • via Nuitee
P
peter • couple • au
9
Very good all good
Pros:

breakfast very very nice good selecton. all great.

Cons:

All good

2026-09-14 • via Nuitee
K
Keith • solo_traveller • gb
10
Excellent and already rebooked.
Pros:

The room was large and very comfortable. Breakfast was very good and the food in the bar excellent.

Cons:

The swimming pool area was deteriorating. Some of the tiles around the pool area had come off the wall.

2026-09-14 • via Nuitee
S
Stuart • solo_traveller • gb
10
2026-09-13 • via Nuitee
S
Simon • solo_traveller • gb
8
2026-09-13 • via Nuitee
M
Mark Moncrief • couple • us
4
Pros:

Zeno the front desk was amazing upon checking in

Cons:

The Negative:
Disappointing and Disruptive12:40 AM.. We were woken up in the middle of the night by the room phone ringing. At checkout, the receptionist dismissively told me "things like this don't happen" and claimed guests can't dial other rooms. If that is true, the call came from the staff. She promised an internal investigation and a follow-up, but I am still waiting to hear back.

Disturbed Sleep: After being shocked awake by the phone, I couldn't get back to sleep due to constant banging and loud noises throughout the night.

Unappetizing Breakfast: The scrambled eggs at breakfast had an incredibly strong, off-putting fish smell that ruined the meal.

The Positive: Helpful Staff & Leisure Potential

While the food itself was disappointing, the breakfast room staff were very helpful and quickly brought out a different style of eggs for me.

Good Leisure Centre: The leisure centre has great potential, though it needs maintenance.

Suggestions for the Hotel Leisure Fixes: Please fix the cold shower outside the steam room/sauna and consider adding a pleasant, relaxing aroma to the steam room.

Better Communication: Front desk management needs to validate guest complaints rather than feeling like there getting defensive.

2026-09-13 • via Nuitee