Mercure Dartford Brands Hatch Hotel & Spa

Hotels
•
Mercure
7.4 (3650 reviews)
Brands Hatch , Dartford , gb

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, helpful staff and efficient check-in
Excellent location for Brands Hatch and good access to London
Spacious, comfortable rooms for many guests
Spa and pool facilities appreciated
Good continental/breakfast options noted by some
Cons:
Inconsistent cleanliness: stains, mould/limescale, and maintenance issues reported
Occasional major failures: no running water during check-in on one stay
Air conditioning problems or lack of aircon in some rooms
Gym underwhelming and some paid amenities (e.g., billiards)
Perceived poor value for money (expensive breakfast, unexpected deposit) and no lift

Categories

Cleanliness
6.5
Mixed comments: several guests praised clean, spacious rooms, but multiple reports of stains, mould/limescale, a hole in the corridor roof and bathroom/shower cleanliness issues reduced confidence.
Service
8.1
Generally strong front-of-house service: staff repeatedly described as friendly, efficient and helpful (quick check-in, attentive on-site assistance), though there was at least one lapse in follow-up communication after checkout.
Location
9
Consistently praised for proximity to Brands Hatch and good access to London; location considered a primary benefit for many guests.
Room Quality
7
Rooms often described as spacious and well laid out, but issues noted with air conditioning (broken or absent), some dated decor and occasional maintenance problems (faulty taps, basic furnishings).
Amenities
7.8
Spa and pool were popular and a highlight for several guests; gym was underwhelming to some, billiards required payment, and there is no lift — a mix of strong and weak amenity experiences.
Value for Money
6.2
Several complaints about perceived poor value (expensive breakfast, surprise deposits/charges) offset by some guests feeling the overall stay was worthwhile; value is inconsistent.
Food and Beverage
7
Food received mixed feedback: some guests enjoyed the breakfast and meal options, while others found breakfast overpriced and not exceptional.
Overall Experience
7.6
Overall stays ranged from excellent (friendly staff, comfortable rooms, good spa) to disappointing (major maintenance issues, communication lapses). The general impression is slightly above average but variable by stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 18:05

Property Description

Convenient Location
Situated near major motorways, the Mercure Dartford Brands Hatch Hotel offers easy access for travelers.

Excellent Conference Facilities
Renowned for its top-notch conference facilities and purpose-built training floor, this hotel is perfect for business events.

Leisure Club and Spa
Unwind in the fully-equipped Leisure Club with a pool, gym, spa, sauna, steam room, and beauty treatment rooms.

Book your stay at the Mercure Dartford Brands Hatch Hotel for a perfect blend of convenience, comfort, and luxury.

Important information:

The property do not accept pets expect guide dogs.

Any bookings of 10 rooms or more will be subject to client receiving a group contract directly from the hotel.

Please note that breakfast will be served on midweek from 09:30 and on weekends from 10:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Location

Guest Reviews

7.4
Based on 3650 reviews
Cleanliness: 6.5
Service: 8.1
Location: 9
Room Quality: 7
Amenities: 7.8
Value for Money: 6.2
Food and Beverage: 7
Overall Experience: 7.6
R
Ryan • extended_group • gb
8
2026-08-29 • via Nuitee
L
Luke • couple • gb
8
2026-08-29 • via Nuitee
A
Anthony • extended_group • gb
8
2026-08-29 • via Nuitee
L
Luke • couple • gb
9
2026-08-29 • via Nuitee
R
Romain • family_with_children • fr
6
2026-08-28 • via Nuitee
J
jenny • couple • gb
10
2026-08-28 • via Nuitee
O
onyourtoes • solo_traveller • gb
8
Pros:

pool and bed

Cons:

parking charge

2026-08-27 • via Nuitee
K
Karen • couple • gb
7
2026-08-27 • via Nuitee
K
Karolina • solo_traveller • gb
9
Pros:

Very spacious

Cons:

It would be nice if there is an ac in the room

2026-08-27 • via Nuitee
O
Okke • solo_traveller • dk
6
2026-08-27 • via Nuitee
L
Laura • solo_traveller • gb
7
Pros:

Staff, bar, and facilties

Cons:

First room had a dog and smelt if urine, carpet was gross. We were moved to a better room

2026-08-26 • via Nuitee
A
Alison • couple • gb
8
Pros:

Location , sports bar food

Cons:

Beds rooms a bit dated

2026-08-26 • via Nuitee
J
John • couple • gb
10
2026-08-26 • via Nuitee
S
Seal • solo_traveller • gb
10
2026-08-26 • via Nuitee
S
Stuart • couple • gb
9
Will definitely use again on trips to the uk
Pros:

It was convenient for our needs and the reception staff girl was very welcoming when we arrived. The room was fine and easy to access!

Cons:

There was no soap in the sink dispenser or tissues but minor problems really

2026-08-25 • via Nuitee
D
Darius • couple • gb
10
2026-08-25 • via Nuitee
S
stephen • solo_traveller • nz
8
2026-08-25 • via Nuitee
S
Shanaz • couple • gb
7
2026-08-24 • via Nuitee
N
Natalie • couple • gb
9
Great stay, clean rooms, good location.
Pros:

We stayed here as we were attending a wedding nearby. It’s a good hotel very clean and the breakfast buffet was great! We opted for the newly refurbished rooms which were 3rd floor without a lift but definitely worth it.

Cons:

Our room was very clean and we could tell had recently been refurbished. Shower was spacious and good water pressure. The mirror light was a great idea. I would recommend adding a bedside lamp as it wasn’t possible to dim our lights. It’s a great hotel for racing enthusiasts and we had a big dash board photo as our headboard. Be prepared to hear very loud cars/bikes from 7am if you happen to be staying here not for the racing.

2026-08-24 • via Nuitee
B
Ben • solo_traveller • gb
10
2026-08-24 • via Nuitee