Mercure Dartford Brands Hatch Hotel & Spa

Hotels
•
Accor
7.6 (238 reviews)
Brands Hatch, J3, M25 Dartford, Sevenoaks, England, DA3 8PE , Sevenoaks , GB
44-871-3769008

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
No single-use plastic straws
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Spacious room
Lovely food and atmosphere at the bar
Cons:
Poor cleanliness standards
Unacceptable customer service

Categories

Cleanliness
5.48
The bathroom was in appalling condition with mould and peeling silicone.
Service
7.95
Some staff provided good service, but overall customer service had significant shortcomings.
Location
8.49
The hotel's location is convenient but affected by poor service at the bar.
Room Quality
6.44
The room was spacious but poorly lit and poorly maintained.
Amenities
7.97
Amenities like the pool area are nice, but could use improvement.
Value for Money
7.93
The price seems high for the service and condition experienced.
Food and Beverage
8.48
The food was lovely, but drinks were overpriced.
Overall Experience
8.05
Overall, a disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Discover a tranquil escape at Mercure Dartford Brands Hatch Hotel & Spa, where luxury meets convenience in a picturesque rural setting.

Spa and Wellness
Unwind at our full-service spa, offering indulgent massages, revitalizing body treatments, and soothing facials, ensuring your relaxation is our priority.

Recreational Facilities
Stay active with our health club, indoor pool, and sauna, providing you with ample opportunities to rejuvenate during your stay.

Dining Options
Savor delectable meals at our on-site restaurant, grab a refreshing drink at one of our three bars, or enjoy 24-hour room service for a cozy night in.

Book your stay today and experience the perfect blend of comfort and indulgence at Mercure Dartford Brands Hatch Hotel & Spa!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 238 reviews
Cleanliness: 5.48
Service: 7.95
Location: 8.49
Room Quality: 6.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
D
Dirk • couple • gb
10
2026-06-27 • via Nuitee
J
James • solo_traveller • gb
8
2026-06-27 • via Nuitee
C
Charles • solo_traveller • gb
2
2026-06-27 • via Nuitee
T
Tina • couple • gb
8
2026-06-26 • via Nuitee
D
Debbie • family_with_children • gb
8
Great location as we were competing at the Circuit. Suited our needs but decor needed a freshen up.
Pros:

Bed comfy and clean
Bathroom modern (some negative feedback too)
Facilities generally good
Staff friendly, particularly a French lady on Reception!

Cons:

Decor in room a little jaded/tired, paintwork was yellowing - needed a freshen up.
The bathroom although modern, needed a little maintenance around shower tray area-detached and sticking out.
Breakfast was ok but the hot items, were only warm.

2026-06-25 • via Nuitee
R
Robert • solo_traveller • gb
9
Pros:

The hotel was very clean, and the front reception staff were very helpful and professional. The spa was great. Steam room, sauna and Jacuzzi all very nice. We recommend getting the breakfast. The choice was really good, everything you'd want and more. Overall we were very happy with our stay and would definitely return and recommend to others.

2026-06-25 • via Nuitee
R
roger • couple • gb
6
2026-06-25 • via Nuitee
C
Clive • family_with_children • gb
9
Would stay there again.
Pros:

Everything was as expected, staff very attentive.

2026-06-25 • via Nuitee
S
Sandeep • solo_traveller • gb
10
We really enjoy,with my family,suna ,steam and pool really enjoying
Pros:

Everything so good there

Cons:

Nothing

2026-06-23 • via Nuitee
L
Liane • solo_traveller • gb
10
2026-06-22 • via Nuitee
S
Susan • solo_traveller • gb
10
2026-06-22 • via Nuitee
M
Marky • couple • gb
8
2026-06-21 • via Nuitee
M
Miguel Light • solo_traveller • gb
9
Good for race fans
Pros:

Next to Brands Hatch circuit, nice clean room, friendly staff and reasonable priced breakfast buffet

2026-06-21 • via Nuitee
H
Hannah • solo_traveller • gb
8
2026-06-21 • via Nuitee
M
Marky • couple • gb
8
A get away
Pros:

Good

Cons:

Good

2026-06-21 • via Nuitee
P
Phil • solo_traveller • gb
10
Great hotel
Pros:

Great facilities
Spacious rooms
Friendly staff

Cons:

N/a

2026-06-21 • via Nuitee
C
Can • solo_traveller • gb
8
2026-06-21 • via Nuitee
M
Mark • couple • gb
10
Pros:

Convenient

Cons:

All was good

2026-06-21 • via Nuitee
D
Daniel • extended_group • gb
7
2026-06-21 • via Nuitee
P
Paul • solo_traveller • gb
8
Pros:

Receptionist did a great job of sorting out a small issue.

2026-06-20 • via Nuitee