Mercure Dartford Brands Hatch Hotel & Spa

Hotels
•
Accor
7.6 (238 reviews)
Brands Hatch, J3, M25 Dartford, Sevenoaks, England, DA3 8PE , Sevenoaks , GB
44-871-3769008

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Express check-out
No single-use plastic straws
Health club
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Spacious room
Lovely food and atmosphere at the bar
Cons:
Poor cleanliness standards
Unacceptable customer service

Categories

Cleanliness
5.48
The bathroom was in appalling condition with mould and peeling silicone.
Service
7.95
Some staff provided good service, but overall customer service had significant shortcomings.
Location
8.49
The hotel's location is convenient but affected by poor service at the bar.
Room Quality
6.44
The room was spacious but poorly lit and poorly maintained.
Amenities
7.97
Amenities like the pool area are nice, but could use improvement.
Value for Money
7.93
The price seems high for the service and condition experienced.
Food and Beverage
8.48
The food was lovely, but drinks were overpriced.
Overall Experience
8.05
Overall, a disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:09

Property Description

Discover a tranquil escape at Mercure Dartford Brands Hatch Hotel & Spa, where luxury meets convenience in a picturesque rural setting.

Spa and Wellness
Unwind at our full-service spa, offering indulgent massages, revitalizing body treatments, and soothing facials, ensuring your relaxation is our priority.

Recreational Facilities
Stay active with our health club, indoor pool, and sauna, providing you with ample opportunities to rejuvenate during your stay.

Dining Options
Savor delectable meals at our on-site restaurant, grab a refreshing drink at one of our three bars, or enjoy 24-hour room service for a cozy night in.

Book your stay today and experience the perfect blend of comfort and indulgence at Mercure Dartford Brands Hatch Hotel & Spa!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

7.6
Based on 238 reviews
Cleanliness: 5.48
Service: 7.95
Location: 8.49
Room Quality: 6.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
S
Serjeant • solo_traveller • gb
9
2026-05-16 • via Nuitee
L
L Healy • solo_traveller • gb
9
Amazing location and restaurant 👌
Pros:

The location, the facilities and the restaurant which does home cooked Indian dishes which were amazing

Cons:

There is no lift, so thankfully only 2 floors.

2026-05-16 • via Nuitee
L
Lakmali • family_with_children • gb
5
Cons:

Room heater not worked.colleuge cheked he confimed it wasnot wokred.then gave us protable heater.It was not worked.they not cheked it even they gave us.

2026-05-16 • via Nuitee
A
Amy • family_with_children • au
9
Excellent service and comfortable rooms
Pros:

Friendly service and great location

2026-05-16 • via Nuitee
J
Johnathan • couple • gb
6
Leah Russel on reception was great! Everyone else - meh
Pros:

Location

Cons:

Restaurant was poor - mixed order up , food was passable only and music was awful - radio blaring in a brasserie.

2026-05-16 • via Nuitee
B
Boyd • couple • gb
7
2026-05-15 • via Nuitee
R
Rita • solo_traveller • gb
7
Pros:

Location and facilities

Cons:

I hooked a double room, I had 2 single beds put together. Cover didn't even cover both beds. The beds kept moving apart.

2026-05-15 • via Nuitee
S
Srishti • solo_traveller • gb
6
Average, not as good as expected.
Pros:

Clean room, property.

Cons:

Breakfast was very poor, sub standard. The sunflower seeds, dry fruits seemed stale.

2026-05-15 • via Nuitee
D
Dawn • couple • gb
9
2026-05-15 • via Nuitee
A
Anita • solo_traveller • gb
8
Ok
Pros:

Didn’t have it too expensive

2026-05-14 • via Nuitee
L
Louis • couple • gb
10
2026-05-14 • via Nuitee
R
Russell • solo_traveller • gb
8
2026-05-12 • via Nuitee
C
Carole • solo_traveller • gb
9
Lovely weekend
Pros:

We like to stay there because it suits us my husband is disabled

2026-05-12 • via Nuitee
D
David • couple • gb
10
Perfect short stay
Pros:

Lovely

Cons:

Not much

2026-05-11 • via Nuitee
O
Oliver • couple • gb
10
Comfortable and exactly what I needed
Pros:

Was lovely

Cons:

Nothing

2026-05-11 • via Nuitee
L
Leo • solo_traveller • gb
9
2026-05-11 • via Nuitee
T
Tim • extended_group • gb
10
2026-05-11 • via Nuitee
C
carl • couple • gb
7
Pros:

No fryed eggs no black pudding

Cons:

Air con knob was missing so didnt work 218

2026-05-11 • via Nuitee
A
Adrian • solo_traveller • gb
4
Disappointing and false advertising
Pros:

Location and clean

Cons:

They advertise 24h room service , kitchen closes at 9.30pm
You can't control the temp in the room
No soap in bathroom

2026-05-11 • via Nuitee
D
Dwayne • couple • gb
7
2026-05-11 • via Nuitee