Hotel y Museo Casa Turquesa

Hotels
7.9 (398 reviews)
Calle Retorno Boulevard Kukulcán, Km. 13.5 , Cancún , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location and sea views
Beautiful colonial decor and art
Large rooms and spacious bathrooms
Beach access and pleasant pool area
Attentive / friendly staff (many reports)
Cons:
Worn/deteriorated rooms and bathrooms
Missing room basics (cutlery, glasses, extra blanket)
Limited restaurant hours and minimal paid breakfast
Extra charges / confusing payments on arrival
Occasional rude reception staff; language barriers
Reported cockroach and cleanliness concerns
Limited amenities when hotel is near-empty (no parasols, reduced service)

Categories

Cleanliness
6.8
Mixed to negative: several guests mention worn/deteriorated facilities and one report of a cockroach; pool and beach described as clean by some but bathroom wear noted.
Service
8.8
Mixed but generally positive: multiple comments praise attentive and friendly staff and good customer service, though there are reports of rude reception staff and language/communication issues on arrival.
Location
9.9
Strong positive: repeatedly praised for excellent location, balcony/sea views and beach access; many guests highlight the prime placement.
Room Quality
7.2
Mixed: rooms are described as large and beautifully decorated with good views, but guests report wear and tear, missing basics (cutlery, glasses, extra blanket), wrong bed configuration and some bathroom deterioration.
Amenities
8
Moderately positive: pool and artful public spaces are praised and hotel is small and charming, but guests note limited on-site services (no restaurant at times, few parasols, limited staff) and some paid extras.
Value for Money
6.9
Mixed/negative: several guests feel the price is not fully justified (extra charges, unexpected pre-payment), though some note good value if expectations are modest.
Food and Beverage
6.5
Negative: breakfast described as minimal/paid with limited choices and the restaurant has limited hours, leaving guests unable to dine in some evenings.
Overall Experience
9.1
Generally positive stay: many guests enjoyed the peaceful atmosphere, decor, views and attentive service, but issues with room condition, extra charges and occasional rude staff tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 02:56

Property Description

Luxurious Accommodation with Stunning Sea Views

Nestled in Cancún, just steps away from Playa Marlin, Hotel & Museo Casa Turquesa offers a luxurious stay with a garden, free private parking, and a terrace. Indulge in exquisite dining at the on-site restaurant or unwind with a drink at the bar.

Modern Amenities and Personalized Service

Experience comfort in every room equipped with air conditioning, a flat-screen TV, and a private balcony overlooking the mesmerizing sea. Enjoy the convenience of free WiFi, room service, and a 24-hour front desk. Some rooms even feature a kitchen for added convenience.

Prime Location with Nearby Attractions

Explore the renowned Playa Ballenas, El Rey Beach, and La Isla Shopping Mall, all just a stone's throw away. With Cancún International Airport in close proximity, your dream getaway awaits at Hotel & Museo Casa Turquesa.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

7.9
Based on 398 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.9
Room Quality: 7.2
Amenities: 8
Value for Money: 6.9
Food and Beverage: 6.5
Overall Experience: 9.1
G
Gerrit • couple • de
10
Pros:

Das war wirklich etwas Besonderes. Kunstgalerie mit Hotel. Empfehlenswert. Mit Parkplatz, schönem Pool und Strandzugang

2026-10-14 • via Nuitee
R
rafael • family_with_children • us
8
Always stay again 100%
Pros:

It was pretty good excellent service

Cons:

I like the food and the view

2026-10-13 • via Nuitee
B
Brienna • solo_traveller • us
10
Unique must stay
Pros:

Beautiful art and authentic local feel. We really enjoyed this unique property so close to the airport

Cons:

Nothing

2026-10-12 • via Nuitee
S
Shira • couple • il
3
2026-10-07 • via Nuitee
I
Iaroshevskii • solo_traveller • pt
9
2026-09-19 • via Nuitee
C
CF • extended_group • fr
10
Très bien passé
Pros:

Bien sur la terrasse.

Cons:

-

2026-09-17 • via Nuitee
A
Andyara • couple • br
10
Foi muito boa a estadia, o hotel é excelente, de frente para o mar ! Com uma vista incrível!
Pros:

Eu fiquei apaixonada pela arquitetura do hotel! Tudo muito bem construído e de bom gosto!

2026-09-13 • via Nuitee
G
Geovana • couple • br
7
Bom custo benefício
Pros:

Os funcionários são simpáticos
A localização é muito boa, no coração de Cancún

Cons:

É um hotel bonito, porém está deteriorado com o tempo infelizmente, pouca manutenção, quarto sem cobertas, cama dura, travesseiro duro, não tem atendente na recepção 24 horas, tem um bar mas não tem barmen

2026-09-10 • via Nuitee
C
CSGR • couple • mx
7
cumplió mis expectativas
Pros:

desayuno bien, ubicación muy bien, el concepto de museo muy bien

Cons:

deberían tener servicio de restaurante, sargazo una plaga

2026-09-08 • via Nuitee
R
Roman • couple • at
7
Shabby Chic
Pros:

Großes Zimmer mit schöner Aussicht
Deutlich günstiger als die Hotels rundherum
Gutes Frühstück
Hat Charakter :) (heruntergekommener Prunk...)

2026-09-06 • via Nuitee
R
Roosevelt Onassis • couple • br
10
2026-09-03 • via Nuitee
K
Kiram • couple • be
7
Prachtige locatie, hotel niet.
Pros:

Prachtige hotel, zeeeeer ruime kamers/badkamer/terras. Directe toegang tot de zee, prachtige zicht vanuit de kamer.

Cons:

Het is blijven staan in de jaren 70.. alles is al zeer oud en niet onderhouden. Dit zie jij niet alleen in de slaapkamers maar heel de hotel straalt oud en versleten. Het heeft nochtans een zeer hoge potentieel maar ik denk dat ze geen budget hebben voor het te vernieuwen.. zeer jammer.

2026-09-01 • via Nuitee
J
Joao Pedro • couple • br
7
Cenário de filme, mas pode melhorar!
Pros:

O hotel é lindo, suas obras de arte e estrutura são muito charmosas. Cenário de filme. O custo benefício vale a pena.

Cons:

O bar e o restaurante não funcionam o dia todo. O café da manhãs não tem muitas opções e deixa a desejar. Além disso, mesmo estando incluso na hospedagem, eles pedem gorjeta depois do café.

2026-08-30 • via Nuitee
P
Philippe • solo_traveller • fr
10
Pros:

Très bel hôtel, bel emplacement, personnel très accueillant et sympathique. Surface de la chambre incroyable, vue sur la mer et la piscine...le rêve

2026-08-28 • via Nuitee
G
Guzman • solo_traveller • cr
8
Calidad a buen precio
Pros:

Es un hotel pequeño pero bonito, con mucho arte y antigüedades que le da un toque especial, el personal super atento, una vista hermosa del mar desde mi habitación.

2026-08-27 • via Nuitee
S
Serraf • extended_group • es
6
Bien
Cons:

L hôtel est vieux il a besoin de rénovation

2026-08-25 • via Nuitee
P
philippe • family_with_children • fr
8
2026-08-21 • via Nuitee
M
marianna • solo_traveller • it
5
2026-08-17 • via Nuitee
B
Binyamin • couple • fr
10
2026-08-12 • via Nuitee
B
Binyamin • couple • fr
7
2026-08-12 • via Nuitee