Hotel y Museo Casa Turquesa

Hotels
Independent
7.4 (117 reviews)
Boulevard Kukulcan Km. 13.5, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX

Children allowed

Facilities

Front entrance ramp
Free WiFi
Terrace
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Golfing nearby
Breakfast available (surcharge)
Library
See all facilities

Review Highlights

Pros:
Repeat customer
Highly recommended

Categories

Cleanliness
7.54
Standard quality for this hotel tier.
Service
8.01
Specific sentiment from text: repeat customer loves the service.
Location
8.05
Standard quality for this hotel tier.
Room Quality
7.5
Standard quality for this hotel tier.
Amenities
7.03
Standard quality for this hotel tier.
Value for Money
6.49
Standard quality for this hotel tier.
Food and Beverage
6.54
Standard quality for this hotel tier.
Overall Experience
8.01
Specific sentiment from text: absolutely love this hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:06

Property Description

Luxurious Amenities
Indulge in an outdoor pool with a terrace view and enjoy complimentary Wi-Fi. Experience top-notch service with concierge assistance and wedding services.

Dining Experience
Savor international cuisine at El Mirador overlooking a charming garden. Treat yourself to room service and relax with a drink at the bar or poolside bar.

Comfortable Stay
Feel at home in air-conditioned rooms with flat-screen TVs and rainfall showers. Benefit from amenities like room service, blackout curtains, and in-room safes.

Experience luxury at its finest at Casa Turquesa - Near Luxury Avenue Shopping Mall. Book now for an unforgettable stay.

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

7.4
Based on 117 reviews
Cleanliness: 7.54
Service: 8.01
Location: 8.05
Room Quality: 7.5
Amenities: 7.03
Value for Money: 6.49
Food and Beverage: 6.54
Overall Experience: 8.01
J
Joseph partner
10
Pros:

110% recommended! I’m a repeat customer and absolutely love this hotel.

2025-07-10 via Nuitee
T
Trudy
10
Lovely place to stay
Pros:

The staff were all very friendly but not overly so. You were made to feel welcome and could get help if you needed it. The pool and drinks are very good. Some touch ups at the property are needed over time but we had a very nice stay.

2025-07-07 via Nuitee
M
Mehdi
6
Cheap motel on the beautiful beach
Pros:

For an american, this place is like a really cheap motel but on a very beautiful beach. Inside the room, the bathroom etc is very outdated. The shower head seems to be 20 years old with soap scum all over it. Chipped paint everywhere. The management and people are okay but the place is just outdated and needs a serious renovation.

2025-06-26 via Nuitee
J
Javier family
2
Pros:

Would not recommend. The bed was very hard and uncomfortable and No hot water.

2025-06-23 via Nuitee
J
Juan family
6
Pros:

Clean place but outdated. Dining was not articulated well. Would stay there again, but not with a date.

2025-06-18 via Nuitee
K
Karen partner
8
Pros:

This place is delightful. The staff were kind and accommodating. It was beautiful and quiet. We felt like we were the only ones there. If the beds had been more comfortable we would have liked it more. They were very hard.. I’m not sure we would choose it again since sleep is important to us.

2025-06-09 via Nuitee
J
Jacinto Lopez family
10
Pros:

We liked the pool and the beach. The morning waiter was very good and friendly. Will stay again.

2025-05-31 via Nuitee
V
Verified traveler
6
Needs a little bit of upkeep - huge potential.
Pros:

The property is nice, it needs maintenance and there were very few people on the property. The location of the property is very good as well. Our experience was ok, we were on a relaxing vacation. Will probably not visit again depending on what our goal is.

2025-05-20 via Nuitee
D
David
8
Pros:

Amazing hotel filled floor to ceiling with artwork and sculptures. Friendly, helpful staff, good food. It needs work but for the price it's great.

2025-05-20 via Nuitee
K
Kevin
8
Pros:

This hotel and its day was beautiful, it is now a little aged and because of the time of year there weren’t very many other guests. That was absolutely perfect for my stay. Staff was very friendly. Hotel was clean, however shows its age, I would stay here again.

2025-05-16 via Nuitee
S
Sonia Cortés partner
8
Pros:

You get large quiet space to relax, or enjoy the art gallery throughout lobby and corridors.
Excellent food, and hospitality.
And the last, but not the least, lovely cats well taken care of at the corner.

2025-05-15 via Nuitee
R
Ronya
8
Pros:

Great location. Property needs a little work. Pool isn’t all that. Beach was beautiful

2025-05-04 via Nuitee
C
Carolina
10
Pros:

We loved our stay here. The staff is amazing. The room was a little old and needed some maintenance, but that did not matter to us.

2025-05-03 via Nuitee
S
Santokh family
8
Pros:

Great location, friendly staff and safe to walk anywhere nearby.
Property is 35 yrs old and is a liitle frayed at the edges but we would stay here again.

2025-05-03 via Nuitee
M
Martha family
2
Pros:

Very duty no service falling apart pool dirty

2025-04-27 via Nuitee
M
Marianna
10
Pros:

Has everything on a smaller version, beachfront was the main reason.

2025-04-23 via Nuitee
G
Gena
6
Pros:

Pool is great, ocean view is beautiful. Older outdated hotel. Enjoyed the quietness, non competition for chairs at the pool or beach. Some nice art work on display. An alarming amount of feral cats sitting down by security gate. It was quite scary.

2025-04-12 via Nuitee
G
gladys
8
Pros:

This is more of a couples hotel not a family type but it was ok. Be aware that our room had not much privacy almost if the walls were made out or paper not much insolation sounds proof. But again it was ok cause we didn’t spend much time in the room.

2025-04-10 via Nuitee
M
matthew
4
Terrible condition
Pros:

The place really shouldn’t be offered by hotels.com. It’s falling apart and the photos don’t appropriately show you what to expect. Unless it was completely overhauled I would never stay there or recommend

2025-04-08 via Nuitee
E
Emil partner
4
Pros:

Muy buen servicio pero necesita tiempo para acomodar este acogedor lugar, con una buena administración puede ser un excelente lugar para descansar

2025-04-07 via Nuitee