Hotel y Museo Casa Turquesa

Hotels
•
Independent
7.4 (117 reviews)
Boulevard Kukulcan Km. 13.5, Zona Hotelera, Cancun, QROO, 77500 , Cancun , MX
52-998-193 22 60

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Children allowed

Facilities

Front entrance ramp
Free WiFi
Terrace
Luggage storage
Designated smoking area
Concierge service
Wheelchair accessible
Golfing nearby
Breakfast available (surcharge)
Library
See all facilities

Review Highlights

Pros:
Repeat customer
Highly recommended

Categories

Cleanliness
7.54
Standard quality for this hotel tier.
Service
8.01
Specific sentiment from text: repeat customer loves the service.
Location
8.05
Standard quality for this hotel tier.
Room Quality
7.5
Standard quality for this hotel tier.
Amenities
7.03
Standard quality for this hotel tier.
Value for Money
6.49
Standard quality for this hotel tier.
Food and Beverage
6.54
Standard quality for this hotel tier.
Overall Experience
8.01
Specific sentiment from text: absolutely love this hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:06

Property Description

Luxurious Amenities
Indulge in an outdoor pool with a terrace view and enjoy complimentary Wi-Fi. Experience top-notch service with concierge assistance and wedding services.

Dining Experience
Savor international cuisine at El Mirador overlooking a charming garden. Treat yourself to room service and relax with a drink at the bar or poolside bar.

Comfortable Stay
Feel at home in air-conditioned rooms with flat-screen TVs and rainfall showers. Benefit from amenities like room service, blackout curtains, and in-room safes.

Experience luxury at its finest at Casa Turquesa - Near Luxury Avenue Shopping Mall. Book now for an unforgettable stay.

Important information:

  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Transportation

    Car recommended

  • Smoking

    Smoking permitted

See all policies

Location

Guest Reviews

7.4
Based on 117 reviews
Cleanliness: 7.54
Service: 8.01
Location: 8.05
Room Quality: 7.5
Amenities: 7.03
Value for Money: 6.49
Food and Beverage: 6.54
Overall Experience: 8.01
O
Oscar • solo_traveller • mx
10
2026-05-23 • via Nuitee
C
Catalin • couple • ca
10
Great stay!
Pros:

Fantastic hotel with huge potential, great customer service!

Cons:

The facilities need some renovation that could propel it to a high end hotel.

2026-05-21 • via Nuitee
S
Sullivan • solo_traveller • us
8
Pros:

the old look art and big spaces

Cons:

not everything worked in the bathrooms

2026-05-19 • via Nuitee
S
Simon Pastene • solo_traveller • mx
2
Un hotel horrible
Pros:

El concepto del museo con pinturas y estatuas. Se ve elegante el diseño alrededor de la recepción.

Cons:

1. Atención por parte del personal de recepción: Ese día me tocó un muchacho un poco arrogante y su atención al cliente me pareció como si fuera de una miscelánea.
2. Falta de mantenimiento: Apenas entré al habitación y abrí la puerta del balcón se detectó un atoramiento en la puerta y tuve que hablar con el muchacho de miscelánea para que atendiera un técnico de mantenimiento. Atendió inmediatamente, pero medio reparando..
Eleji la habitación porque tenía una tina del baño, pero la condición de ella fue horrible totalmente descuidado. Tomé decisión de meterme a la tina para disfrutar de ella por lo menos, pero en un poco tiempo después me espanté viendo una cucharacha flotando..

2026-05-19 • via Nuitee
P
Porchelvi • family_with_children • us
9
Cons:

Less toileteries, have to wait for long time. Not enough towels, shampoos, soaps, tissue papers for 4 people.

2026-05-13 • via Nuitee
P
Portmann • solo_traveller • ch
8
Ruhiger angenehmer Ort an traumhafter Lage.
Pros:

Die Lage, der Kellner Raúl war sehr freundlich. Die schönen Bilder, schöne große Zimmer

Cons:

Die Bäder sind ein bisschen veraltet. Keine Essmöglichkeit am Abend

2026-05-12 • via Nuitee
A
Angel • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada de que quejarme

2026-05-12 • via Nuitee
M
Mihiran • extended_group • ca
8
Overall, it was a good stay and definitely worth the price we paid.
Pros:

Great beachfront location with easy access to the beach. The pool was clean and enjoyable, and the area felt quiet and safe throughout the stay. Convenient access to nearby supermarkets and other essentials was also a plus.

Cons:

The access road to the property was not well maintained.

2026-05-10 • via Nuitee
J
javier alejandro • extended_group • ar
10
Pros:

Todo

Cons:

Nada

2026-05-06 • via Nuitee
C
Candice • solo_traveller • us
8
2026-05-06 • via Nuitee
C
Candice • solo_traveller • us
8
Wonderful place full of charm, kindness, and beautiful art
Pros:

Wonderful staff and such a quaint hotel. No frills but very special and unique spot. Extremely quiet and relaxing. The restaurant is fantastic and better food than other restaurants in Cancun!

Cons:

Limited toiletries, blankets available upon request, no cushion for outdoor couch on private balcony. Restaurant closes quite early--would have loved it to be open for dinner. Coffee available for the early 6am risers would have be delightful too.

2026-05-06 • via Nuitee
M
Merchan • extended_group • co
8
Pros:

La vista

2026-05-01 • via Nuitee
Z
Zakaria • extended_group • ee
8
Pros:

ca 40 aastat tagasi ehitatud v stiilne mitte liiga suur hotell turismispiirkonna keskel. väga hea hinna-kvaliteedi suhe. ilmselgelt võiks hotelli sisustust uuendada, kuid sellega kaasneb oht samastuda kõrvalasuvate ilmetute hiigelsuurte betoonkarpidega. Hotellil otse juurdepääs liivarannale, välibassein, suurepärane einestamisala rannavaatega.

Cons:

meile sobis kõik, ehk oleks oodanud hommikusöögi juurde mõne puuvilja ja vett.

2026-04-29 • via Nuitee
E
Elizabeth • solo_traveller • co
8
2026-04-19 • via Nuitee
C
Cheyenne • extended_group • us
9
Great stay, great location. The beach was beautiful abs the staff was wonderful!
Pros:

We enjoyed the location, beach and staff.

Cons:

The only thing I didn’t care for was the beds. Very hard.

2026-04-18 • via Nuitee
C
Cathie • family_with_children • fr
9
Séjour extraordinaire
Pros:

La chambre vue sur la mer .Le manager nous a offert le petit déjeuner.. la terrasse avec jacuzzi.Escalier pour descendre à la mer direct.

Cons:

Ras

2026-04-15 • via Nuitee
F
Froylan • couple • us
10
2026-04-15 • via Nuitee
F
Fabio • extended_group • co
10
2026-04-08 • via Nuitee
A
Ana • extended_group • bz
8
2026-04-08 • via Nuitee
L
Lentoz • family_with_children • mx
7
Somehow dissapointed, but it has big potential if they woek on a better administration.
Pros:

Sweet-sour experience. The location, swimming pool, building design are good. The people hosted in the hotel were kind and respectful of the rules. Security staff were kind. View from the balcony was good.

Cons:

The hotel needs maintenance and better administration. There is humidity, lack of hot water during most of the time. The bathrooms need to be renovated too. They offer kitchen but without any appliances. We had to buy a few of them, even soap to wash them. The place needs to be cleaned more carefully.

We reserved an apartment for 6 people, then, when arriving they mentioned it has been a mistake in the booking website, and we got another one smaller with different lower characteristics. They proposed this way “take it or we reimburse your money”. Hearing that in the night when you are after another booking cancellation and with kids’ ad elders there is like a great offer. Anyway after long day we took it.

The worse part is that I need an invoice from them. I did not request it at the hotel, so, I sent emails, message on the app, call them but no one picked the phone, booking Customer service’s called them and requested it, so , after 2 weeks they did not provide the invoice. Finally , managed to call them, and the receptionit told me they cannot provide it, only Accountants, then I asked to be requested the invoice to them and she said, she cannot, that I had to call them. Then I say give me the number or transfer me to them, she replied, I cannot do that as it is private matter, so..
Thanks to Booking Customer Service I solved the situation.

Such details should not happened at any hotel. This place has an enormous potential if they improve the administration of this place.

2026-04-08 • via Nuitee