Regency Miami Airport by Sonesta

Hotel public areas are lovely. Rooms not great. We thought the bed had been slept in as the sheets and pillowcases looked used but it turns out that they don’t iron the sheets and they go on the bed crumpled. Not very encouraging. Very musty smell in room although room was clean. Toilet blocked from first flush. Toilet paper floating all day and not suctioning down and water rising to top of toilet bowl.
Definitely not good.
Worst part of all was that the staff were the rudest I’ve ever encountered in any hotel. Absolutely horrible and extremely uncaring. The only pleasant employee we encountered was the girl who was working in the bar at lunchtime Sunday 8th. She was a pleasure to deal with.
We used the airport shuttle service. Again a very rude driver who dropped us all off at Miami airport arrivals rather than departures. As all escalators and elevators in that area were out of order it resulted in a major struggle to negotiate stairs with heavy cases. I understand that the condition of the elevators etc in another building is their responsibility but we used the shuttle to bring us to departures, not arrivals, and this did not happen.
I would never use this hotel again and was very glad I was not staying the night there. I wouldn’t stay overnight there even if I got it for free!!!
Avoid.

Very good experience! Free shuttle bus to and from airport. Very clean in the lobby and hotel rooms. I felt safe! 24 hour security. Nice pool! Food and bar. Convenient location ls near the hotel! First time in Miami and I loved it!!!!

Everything was good , check went smooth .

The rooms were clean, the front desk team were helpful and the breakfast was more than adequate. Would definitely stay here again

Making a reservation was easy, immediately I received instructions where to find the shuttle stop at the airport and what to look for. The shuttle took a while to arrive, the driver was courteous, but went straight to the Sonesta hotel and drop everyone there, we were never asked which hotel we were going to. When I went to the counter the staff member politely informed me I was at the wrong place and gave me directions to the Regency hotel. I was with my 80 year old mom and luggage and we had to walk. Easy walk for me but not for her. Staff at the regency was fast and courteous, I mentioned the issue with the shuttle but I was ignored. The rooms are nice , clean, very quiet. I was very impressed of how well kept it is. In the morning we went to get breakfast, food was cold including the oatmeal, I brought it to their attention and later they turn on the food heaters. Coffee was cold too. Other than that our staying was very good. I will recommend it and book again with them.

Great service, very professional the staff and most important the amiability.

I was looking for a hotel not too expensive near by airport and this was the best option. They even offered a shuttle bus to the airport.

I had a good experience everything was good the staff was friendly in the hospitality was good

It was outstanding. Wonderful customer service, clean, quite and great location. I highly recommend staying here.

Careful with the free shuttle from the airport. I waited 2 hrs because the shuttle was full and it makes a run every 45 minutes. Very disappointing.

Great location with both an airport shuttle and pickup by Key West bus tour. Friendly and helpful desk staff. Very clean room. Close to restaurants.

This is not to be confused with the Sonesta next door. This is some old concrete and marble 70s hotel that should be knocked down. The shuttle is a joke and despite using the track my shuttle app which said it was 1 min away I waiting an hour. The. arrived at the hotel to see the queue out of the door to check in with one person on the desk. Staff do not give a damn. the rooms are dark and dingy with zircon and facilities from the 80s or the dollar tree. The pool does not look like that and had 3 loungers 2 were broken. I paid $100 dollars for 6 hours and spent 2 of them trying to get to the room, that was clean, the maids do a good job, but it is so old and worn with ripped and stained everything. Dark rooms, balconies with concrete dividers and no furniture. DO NOT USE this hotel, I have stayed at other airport hotels which are much better and cheaper. I would be very interested to see what an environmental health and safety inspector things about this hotel. AVOID!!!! The only people who were happy were the drunks around the pool.

Great place nice pool nice people good deal shuttle clean on time shuttle a little hard to find it on the way to hotel tho (took uber) didn't know exact time and calling didn't help

The room totally unacceptable. The TV was impossible to use....remote needed batteries but after getting those from front desk, difficult to access any channels and connection speed extremely slow. Shower temp was throttled down - water not hot, only "warm". Front desk said that is how they have set shower in accessible rooms for "safety" reasons. Room telephone non-operational call any of the pre-selected "buttons" (front desk, housekeeping, etc)..tried several times. - Always a "busy" signal - very unsafe for a senior in an accessible room. For issues or requests, needed to get dressed and go down to front desk. Would never stay here again.

Clean, and comfortable establishment! Everything was exactly what we needed and the staff was helpful and pleasant. We would come back and stay here again!

Great hotel nice staff very friendly very clean and smells amazing also shuttles to and from airport the food was good and 10 out of 10

We had to stay additional night in Miami due to flight cancellation. The receptionist was very friendly and helpful and got us a room quickly. Overall it's very clean and I think it's under renovation as i see areas that been painted recently. Room was spacious with a large screen tv, coffee maker, fridge and ironing board. Safe was old but functional. Bed was comfortable. The room felt little odd though as it's spacious but lacked furniture. Lot of empty spaces where a chair or sofas could be utilized.

Our Experience at Regency Miami Airport Hotel was extremely disappointing stay at this hotel. To start, we waited 45 minutes for the “free hotel shuttle,” only to find out that the property does not have its own shuttle. They share a shuttle with several other hotels, including all the Sonesta hotels. We ended up calling the hotel for help, but the front desk staff member had difficulty communicating in English and raised their voice at me instead of assisting.
When we finally arrived, the front desk agent did not greet us at all—no “hello,” no acknowledgment—and the check-in process for just two rooms took over 20 minutes. Each time I asked if everything was okay with our reservation, the only response I got was “good,” without further explanation. Our rooms were located on the 4th floor, and the condition of both rooms shocked us. There was visible mold, the carpet was dirty and dusty, and the bathroom was in poor condition. The musty smell in the room was overwhelming. Our son’s room down the hall had the same issues. Be aware website photos are not updated at all.
The next morning, my son and his girlfriend went down for the free breakfast that was included when I booked the rooms—but the hotel staff refused to honor it and told them they had to pay $27 USD per person. Be very cautious if you book this hotel expecting breakfast to be included. Take a screenshot of the listing, or better yet, avoid booking here entirely. Overall, the staff we encountered were unhelpful, rude, and had difficulty communicating, which made the entire experience even more frustrating. Sadly, I cannot recommend this hotel based on our stay.

After my flight got delayed I went online and tried finding a hotel near the airport that had a good review. Turns out this was the only 1 of 3 to choose from that made sense.

Review did not disappoint. This hotel is warm and cozy. From the front desk to the dinning area to the bar……I was greeted with warmth.

Shout out to my bartender Leo. Made him choose a drink for me and he did not disappoint 👍🏾😆

Apologizes to my waitress but I can’t remember your name. She always greets you with a smile and she made sure I was good throughout my dining experience. Thank you miss petite 🤗

Food was good and my room was neat and clean. So thanks to the housekeeping team for doing a good job. Would definitely recommend staying here

Put here by Virgin after flight was cancelled due to technical issues. Breakfast was poor , no replenishment, had to ask for eggs , coffee, juice , fruit . Freezing cold plates . Lukewarm food when it came.
Receptionist was perplexed when I asked if there was any information on hotel,ie what time are meals served. No information available.
Air con very noisy and clicks on and off all night .
Would not recommend