Hotel Chateaubleau

Sucio
Con olor
No había agua, ya que había canillas rotas.
No había almohadas. Eran almohadones.
El aire acondicionado era ruidoso y tuve que enchufarlo yo.
Realmente desagradable.

Las instalaciones son viejitas

Fisicamente un poco deteriorado

Don’t look pretty clean and it is old

O hotel é bem antigo e não está muito bem preservado, mas pra passar uma ou duas noites achei ok.

Price, room condition and false advertising.
Rooms look one way online like it was worth almost 500$ a night… and when I arrived they say the main building was completely booked. Sent me to an “overflow” building across the street which was terrible. Tub was dirty, had hair in it, water wouldn’t get hot. It really looked like a motel that’d typically run you about 70$ a night. I was very disappointed. I attached a photo of what I pulled from the drain in order for me to take my cold shower. I honestly haven’t really used booking.com since.

The bathroom was dirty with hair in the floor and wals; the carpet and chair was very dirty! the towel and bed smell not dirty but bad... if you move something in the room you will found a lot of dirt hidden below.
I asked to clran the room and only did it once and i stay for 6 days, at least somebody come to clean the bathroom and all the hair there.

The carpets in the room were gross

Dirty room, dust/substance on pillow, small uncomfortable bed

They didn’t want to receive us because we did a last minute reservation

Todo. Las instalaciones son super antiguas y más allá de eso deterioradas alfombras sucias, mal olor, sábanas manchadas. Todo deteriorado

I am writing about our 3-night reservation at the Chateau Bleau Hotel in Miami.

The reservation was made under a "Partially Refundable" policy that explicitly stated:

"If you cancel after booking, the cancellation fee will be equal to the cost of the first night. If you do not show up, the unused reservation fee will be equal to the cancellation fee."

This policy limits the fee to only the first night.

However, upon arrival at the hotel, we encountered extremely unacceptable and unsafe conditions:

• The room was shockingly dirty – the carpets, curtains, and beds were visibly soiled.

• Some beds didn't even have proper blankets.

• Hygiene standards were far below a reasonable standard of accommodation.

More importantly, a dangerous security incident occurred. My 59-year-old friend went out onto the balcony and became locked inside, trapped outside for about an hour. His phone was inside the room, and since he didn't speak English, he had to call for help. Eventually, the reception staff had to break down the room door to rescue him.

This constitutes a serious security breach and a potential threat to health and life.

Due to these unacceptable hygiene conditions and this serious security incident, we immediately left the hotel and did not stay for the remaining 2 nights.

This was not a voluntary cancellation. It was a justified and necessary departure due to health and safety concerns.

According to the stated cancellation policy, only the cost of the first night is refundable. Therefore, we demand an immediate refund for the remaining 2 unused nights.

Furthermore, due to this departure, we were forced to book a different hotel through Booking.com. We expect Booking.com to maintain minimum safety and quality standards for the properties it lists.

If this matter is not resolved immediately, we will file a formal complaint with the Florida Department of Agriculture and Consumer Services (Consumer Protection Division).

Sami Bekar

El trato