The Blackstone, Autograph Collection

Terrible experience with the elite lounge, which has terrible food (nothing hot, mostly pre-packaged and bruised fruit) and limited hours (including weekends)

My mother, sister, niece, and I experienced exceptional service and enjoyed the elegant and creative atmosphere. Shima greeted us at the front desk with warmth and helpful assistance. Everyone we encountered there was just as terrific at hotel is well located and the rooms lovely and comfortable. Highly recommend, and we will be back!

We had our wedding at the Blackstone and truly could not have asked for a better experience. From start to finish, Carly and the entire staff were incredible to work with throughout the whole process. Every detail was handled with professionalism, responsiveness, and genuine care, which made the planning experience so much less stressful.

On the wedding day itself, everything ran seamlessly. The staff went above and beyond to make sure both we and our guests felt taken care of, and the level of service exceeded our expectations. The venue itself is beautiful, elegant, and perfectly suited for a wedding celebration in Chicago.

We love the Blackstone. We usually book further ahead, but this time was last minute. But the staff at reception were very accommodating and found us a room with a view, but away from the loud music of Latin Fest (which we hadn't realized was happening that weekend).

The Blackstone is a beautiful hotel located in a great place with plenty to do nearby. The staff was very friendly and the facility was amazing. My room was very quiet and luxurious. We took advantage of the restaurant and enjoyed cocktails with customers. I would recommend this hotel to anyone visiting Chicago.

It is a beautiful hotel! Perfect location. Loved our stay!

I love the history the hotel makes sure to emphasize and the updated vibe. They include quite a few amenities like a good sized gym, food onsite and are walkable to even more good experiences. I have to say the front of staff handled guests and their unruly children with grace and kindness. And house keeping was top notch where even though I turned down service, they offered assistance multiple times as I was leaving and entering. I would definitely book again.

This was the best hotel experience I've ever had!! Incredible staff, clean and comfortable room, great views. Shoutout to Lucy and Greg for making this stay extra special! I booked this hotel for my husbands birthday, and the team went above and beyond to make sure we had a great experience. Will 10000% be back!!

I stay with The Blackstone for business on a quarterly basis. Always a five star stay.

Location and historic building.

The view was amazing(lakeside), the front desk staff was incredibly helpful and friendly. The Lobby was beyond words and pictures don't do it justice

If you are looking for a wedding venue in Chicago do not move forward with the Blackstone Hotel. We wasted a month of planning with the wedding event coordinator Carly who was unresponsive and extremely difficult to work with due to lack of customer service. We decided to look elsewhere even though we loved the space.

We were greeted like royalty and we are far from that status. David the Bellman was incredibly polite, welcoming and so very helpful! Staff at the desk were absolutely fabulous and greeted me with a huge Happy Birthday as I was there celebrating turning 60 with my sisters. They also surprised us with cupcakes in our room.

Nice view in the room. ​The location is unbeatable, but the hotel itself is very dated. The Empire-style decor, which should be grand, just looks gray and dusty now—it feels like a relic of a bygone era. The lighting is quite poor throughout the building, and the guest rooms are especially dim. Don’t trust the professional photos; they don’t reflect the reality. Also, be aware that if you need bottled water, you have to go down to the front desk yourself to ask for it. All my photos were taken on my phone to show you the real condition.
酒店不错，位置一流，内部老旧。
在一个没有啥盼头的城市，你也就别那么挑剔了。

I wanted to surprise my girlfriend with a stay-cation in Chicago for Valetine's Day so I booked a room at The Blackstone.

The lobby of the hotel immediately feels important and high class. You feel like you've stepped back in time to the time when presidents were roaming the halls of The Blackstone. There is an old typewriter that actually works, and a photo booth you can take pictures in with you loved one.

However, the biggest compliment I can give is to the concierge, Lucy. I called the hotel asking if we could do something special for my girlfriend (box of chocolates waiting in the room, or wine), and she said that she'll see what she can do. Lucy went above and beyond in upgrading our room from a Queen to a stunning deluxe room. It was the most beautiful room I had ever stayed in, and I am a high status Marriott member. Not only this, but Lucy provided us with some treats to make our stay even nicer. She is the ultimate professional and the textbook definition of what "hospitality" should be - something that is hard to find nowadays.

Besides being a historic hotel with an incredible history (12 US Presidents have stayed here, including JFK), the restaurant in the lobby was also one reason why I booked here. Mercat a la Planxa was an incredible tapas style dinner. I highly recommend the bacon wrapped dates and garlic shrimp. If you want a couples trip this is perfect - you never have to leave the hotel! If you wanted to leave however, the hotel is in a great location right next to Grant Park for a nice stroll or even a walk to the beautiful Art Institute of Chicago.

All in all, a fantastic stay I will never forget! Thank you Lucy and The Blackstone team!

Our stay was great from the moment we were greeted at valet to the friendly staff at check-in and the amazing corner room with the beautiful lake views. Got to celebrate a birthday at Mercat a la Planxa too. Thank you to the staff and team at Blackstone for a memorable stay. You did great all around. Kudos!