The Queen at Chester Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8.3 (9950 reviews)
City Road , Chester , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Noise issues
Inconsistent service

Categories

Cleanliness
7.55
Clean but some reports of bins not emptied, leading to a lesser rating.
Service
8.05
Staff received some praise, but issues like unresponsive service were noted.
Location
9.55
Location is easy and convenient for attractions and train access.
Room Quality
9.05
Rooms spacious with lovely views, generally a positive sentiment.
Amenities
8.05
Some amenities like hot water were lacking, suggesting cutbacks.
Value for Money
7.55
Breakfast was overpriced and not well cooked, impacting perceived value.
Food and Beverage
7.55
Food quality not up to par according to some reviews.
Overall Experience
9.05
Overall stay was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:51

Property Description

Victorian Elegance and Modern Comfort

Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.

Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.

Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.

Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!

Important information:

For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking is available: Monday to Thursday 24 hours is £13 Friday to Sunday 24 hours is £15, payable on the machine in parking lot or using the QR code which is located at the reception desk.

The dinner supplement is not available on New Year's Eve.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 9950 reviews
Cleanliness: 7.55
Service: 8.05
Location: 9.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 9.05
M
Michelle • family_with_children • ie
7
We had a great time
Pros:

Hotel was comfortable and family friendly

Cons:

Yeh bar food was poor for the prices. Poor quality pizzas .

2026-05-09 • via Nuitee
F
Frazer • couple • gb
7
2026-05-09 • via Nuitee
G
Gina • couple • je
6
2026-05-09 • via Nuitee
L
Lee • solo_traveller • gb
7
Pros:

Great location ,parking and friendly staff

Cons:

Uncomfy beds and no toiletries

2026-05-09 • via Nuitee
J
Joanne • solo_traveller • gb
3
Over priced, quite dated, not a great breakfast - disappointed. Cheek to want £20 to check in at 2pm
Pros:

The outdoor/garden area has had money spent on it and is nicely quirky. the bar area pleasant.

Cons:

Their check in is 4pm which is later than the majority of every other hotel. They wanted £20 to check in at 2pm, which we didn't pay. No fridge in room ( we bring our own milk when travelling, it went off). cobwebs in corner of room. Around windows paint work bad. No plug sockets near either side of beds. Food not great at breakfast. A good 10 min walk in to town, but directly opposite train station. Not worth £204 for 1 night at all, very disappointed and would not recommend hotel, at all.

2026-05-09 • via Nuitee
T
Tom • couple • gb
8
2026-05-09 • via Nuitee
J
Jon • solo_traveller • gb
8
Pros:

Large rooms clean tidy welcoming had everything we needed large bed too whole hotel was clean

Cons:

The outside looks tired and worn such a shame for a histric building also the water feature needs to be maintained such a shame again

2026-05-09 • via Nuitee
S
Susan • solo_traveller • gb
9
We loved the hotel. The breakfast was good and the staff very friendly. Executive double room was spacious. Hotel was ma
Pros:

Great location directly opposite the station and 10 mins walk from town. Well maintained and lovely bar and gardens.

Cons:

Shower was a bit grubby needs new mastic and light above bath was hanging out of the ceiling.

2026-05-09 • via Nuitee
M
Martin • couple • gb
8
Really good stay. Ideal for what we needed and will be looking to return in the future
Pros:

Lovely building and extremely welcoming

2026-05-09 • via Nuitee
C
Caroline • couple • gb
10
A lovely stay will definitely be staying again
Pros:

The location , setting , staff and room

Cons:

Nothing

2026-05-09 • via Nuitee
S
Steven • extended_group • gb
9
2026-05-08 • via Nuitee
I
Ian • family_with_children • gb
10
2026-05-08 • via Nuitee
J
John • extended_group • gb
8
Surprisingly very happy
Pros:

Location just opposite the railway station and less than ten mins walk into the centre , Superb garden when weather good

Cons:

Glad we upgraded our room which was very worth while

2026-05-08 • via Nuitee
C
Col Walsh • solo_traveller • gb
8
2nd Stay
Pros:

Proximity to the Train Station

Cons:

Small Lift, Pillows on the Bed too Big, we prefer Flatter pillows, got the spare ones out of the Wardrobe and they were exactly the same 😡

2026-05-08 • via Nuitee
M
Max • solo_traveller • gb
10
2026-05-07 • via Nuitee
J
Joanne • solo_traveller • gb
8
2026-05-07 • via Nuitee
A
Annes • extended_group • ee
7
You can sleep,you can eat,you can wash…hotel like any other :)
Pros:

Location

Cons:

Room was dirty,tv had no remotecontrol…when i asked one,then they brought,but it was not for that tv,what was in the room..

2026-05-07 • via Nuitee
M
Michael • couple • gb
9
2026-05-07 • via Nuitee
L
Lisa • couple • au
8
2026-05-07 • via Nuitee
T
Tosh • couple • gb
8
Great value for money
Pros:

Excellent location and great Breakfast

2026-05-07 • via Nuitee