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Facilities
Property facilities
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Electric bicycle charging station
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Delivered food - securely covered
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Electric bicycle charging station
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Victorian Elegance and Modern Comfort
Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.
Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.
Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.
Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!
For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking is available: Monday to Thursday 24 hours is £13 Friday to Sunday 24 hours is £15, payable on the machine in parking lot or using the QR code which is located at the reception desk.
The dinner supplement is not available on New Year's Eve.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Parking
Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.
Location
Guest Reviews
Speedy Check-In/out
Friendly staff
Comfort at its finest.
Additional parking charge.
Just a beautiful old hotel but evidently well kept over the years. But for modern amenities you'd think you had travelled back in time. Great meals in the restaurant. If you travel by rail, the location is impeccable.
Had an issue with the hotel rejecting my attempt to extend the stay through booking.com and had to call them to resolve it (they dont have 24 hour phone service). However it was promptly resolved once I was about to get through and the staff at the hotel tidied everything up on that front.
Staff were lovely
Loved it all
A beautiful old building in a lovely position.
There were signs of neglect throughout the hotel. The bathroom door had the worst diy repair I’d ever seen! The shower cycled from hot to cold.
The food in the hotel was very average, it took an age to get served and it was fairly expensive.
The whole place had a very ‘that’ll do’ attitude throughout.
- Great location by train station and short walk from city centre
- Large hotel with a nice feel to it
- Decent breakfast
- 4pm check-in is extremely late for a hotel
- Room (1111) smelled terribly of sewage. Nothing we did could mitigate this
- Toilet was malfunctioning
- Bath skinhole kept bubbling up and making strange noises
Great location if you’re travelling by train. Spacious bedroom and professional, friendly staff.
Very small lift!
The room and bathroom were spacious, with nice furniture and good quality decor. Everything felt well presented and comfortable, with no complaints about the overall standard of the room. The staff on reception and in the bar area were very helpful and welcoming, and the building itself is lovely with a really nice overall feel to it.
The bed is positioned right next to the door, so noise from people passing by is quite noticeable. There was also a loud gurgling sound from the water system throughout the night, which sounded like it was coming from above and disturbed sleep.
Beautiful hotel,had a suit on the 7th floor ,lovely spacipus rpom.Great Roman pieces in the halls and gardens
Nothing great staff,bar and restaurant.
Lovely grand old building
Could be cleaner. Attention to detail required
Across the road from train station and a 10 minute walk into town. The rooms are lovely and staff very helpful
Nothing
Lovely hotel I a good location
The restaurant just seemed like we were eating in a cafe. The staff were lovely but the general decor and layout was like eating in a cafe. Not what I would expect for a hotel like this. May as well as stopped in a cheap travelodge. The room was lovely but was spoilt by simple things that could be put right. Curtains not up properly for one.
Handy for the station. Staff were mostly polite. Too. Was nice enough.
When someone went through the double fire doors on ground floor, they banged very loudly then our door would bang loudly too and you could hear everything on the street outside. This all quietened through the night though.
Everything is so comfortable for me
N/A
Stayed here several times, always good
Nice clean hotel, rooms large and comfortable
Location,very helpful staff and the comfortable beds.
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