The Queen at Chester Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8.3 (9359 reviews)
City Road , Chester , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Noise issues
Inconsistent service

Categories

Cleanliness
7.55
Clean but some reports of bins not emptied, leading to a lesser rating.
Service
8.05
Staff received some praise, but issues like unresponsive service were noted.
Location
9.55
Location is easy and convenient for attractions and train access.
Room Quality
9.05
Rooms spacious with lovely views, generally a positive sentiment.
Amenities
8.05
Some amenities like hot water were lacking, suggesting cutbacks.
Value for Money
7.55
Breakfast was overpriced and not well cooked, impacting perceived value.
Food and Beverage
7.55
Food quality not up to par according to some reviews.
Overall Experience
9.05
Overall stay was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:51

Property Description

Victorian Elegance and Modern Comfort

Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.

Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.

Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.

Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!

Important information:

For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking spaces are subject to availability. Monday to Thursday; GBP 10 per night Friday to Sunday GBP 16 per night; GBP 12 per 24 hours.
£12 per 24 hours, payable on the machine in parking lot or using the QR code which is located at the reception desk.

The dinner supplement is not available on New Year's Eve.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 9359 reviews
Cleanliness: 7.55
Service: 8.05
Location: 9.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 9.05
R
Rhys • couple • gb
10
Amazing night, had a lovely time in the bar and the room was lovely but could of been better with a view of Chester
Pros:

The bar

Cons:

Lack of view in room

2026-02-14 • via Nuitee
P
Paul • solo_traveller • gb
8
Hotel felt very welcoming, staff helpful and efficient
Pros:

Eoom very good, comfortable

Cons:

Room a bit cold but an extra heater was provided when I mentioned this

2026-02-14 • via Nuitee
M
Matthew • couple • gb
10
2026-02-14 • via Nuitee
K
Kevin • solo_traveller • gb
10
2026-02-13 • via Nuitee
C
Chris • family_with_children • gb
8
2026-02-13 • via Nuitee
G
Gabriela • solo_traveller • gb
10
Brilliant
Pros:

I really like the themed rooms. I wonder what room I will get next time!

Staff were very attentive and always happy to help.

Room was clean and there were some snacks prepared which came handy.

2026-02-13 • via Nuitee
N
Nicola • solo_traveller • gb
10
2026-02-13 • via Nuitee
F
Fiona • solo_traveller • gb
9
Overall, a lovely hotel. The car park is worth looking at to see the fabulous ornate columns.
Pros:

Beautiful characterful hotel which has been well renovated with attractive modern rooms. I appreciated that they still had baths.

Cons:

The hotel itself is lovely and a pleasure to stay in. I would say that the breakfast could be improved with more options and choices. Table service always adds a good touch too.

2026-02-13 • via Nuitee
A
Aaron • solo_traveller • gb
6
2026-02-12 • via Nuitee
M
Maddison • family_with_children • gb
6
Lovely location..but Room for improvement
Pros:

Loxatuon excellent.Decor in foyer and lounges lovely but the seating was very u comforrable, too low to reach tables to eat food.
Bit the actual food was great and the bar staff were exceptional.

Cons:

Room decor not up to same standard.
Expected more in room. No biscuits, no extra blanket, no liners in bins, generally felt basic.

Reception lady when i arrived was abrupt and unhelpful but later interactions and the person who actually allocated my room key some hours later, were pleasant enough.i think they could improve reception staff behaviour.

2026-02-12 • via Nuitee
C
Chris • extended_group • gb
8
Ok, apart from the smaller room
Pros:

Location & bar

Cons:

Booked x2 executive double rooms and 1 was considerably smaller ( our room ),than the other. Cold tap didn’t work in bath. Shower was ok though

2026-02-12 • via Nuitee
J
Janet • family_with_children • gb
7
Pros:

Great location & nice hotel

Cons:

Bedroom was too hot, shower was scalding & cdnt turn down

2026-02-12 • via Nuitee
K
Kelly • couple • gb
5
Not worth the money charged
Pros:

History

Cons:

Smell in corridor, mould in shower over crowded at breakfast

2026-02-12 • via Nuitee
C
Caroline • family_with_children • gb
7
Pros:

Location

Cons:

Bed and size of room for money

2026-02-11 • via Nuitee
W
Wilkinson • family_with_children • gb
10
Pros:

Liked everything about my stay was really good

2026-02-11 • via Nuitee
M
Mary • family_with_children • gb
10
Pros:

The whole experience from arriving we got upgraded to a premier room which was lovely. The staff were outstanding they were very considerate to our needs.

Cons:

Paying for the car park.

2026-02-11 • via Nuitee
S
SimonW4366 • Family • Cardiff, South Wales, Wales
8
Lovely historic hotel and great location opposite the train station.
Pros:

Lovely historic hotel and great location opposite the train station. This was a travelzoo deal 2 nights with breakfast and an evening meal. The room was a superior room which was modern decor, spacious and clean with coffee & tea making facilities. We had an evening meal one evening. Nice modern spacious restaurant. The food was ok/average. We chose a bottle of the Ayrum Temperanillo £26.50 which complimented the meal well. The service was good and friendly.

2026-02-10 • via Tripadvisor
S
Simon • extended_group • gb
7
Absolutely stunning hotel, rooms just lake that attention to detail
Pros:

Hotel was gorgeous, needed more time there!

Cons:

1 small lift.
Room was great expect a chip in the bath tub, dodgy plug and toilet roll holder poorly fitted.

2026-02-10 • via Nuitee
A
anne • extended_group • gb
10
2026-02-10 • via Nuitee
J
John • solo_traveller • gb
8
2026-02-10 • via Nuitee