The Queen at Chester Hotel, BW Premier Collection

Hotels
•
BW Premier Collection
8.3 (10225 reviews)
City Road , Chester , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Spacious rooms
Cons:
Noise issues
Inconsistent service

Categories

Cleanliness
7.55
Clean but some reports of bins not emptied, leading to a lesser rating.
Service
8.05
Staff received some praise, but issues like unresponsive service were noted.
Location
9.55
Location is easy and convenient for attractions and train access.
Room Quality
9.05
Rooms spacious with lovely views, generally a positive sentiment.
Amenities
8.05
Some amenities like hot water were lacking, suggesting cutbacks.
Value for Money
7.55
Breakfast was overpriced and not well cooked, impacting perceived value.
Food and Beverage
7.55
Food quality not up to par according to some reviews.
Overall Experience
9.05
Overall stay was generally positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 01:51

Property Description

Victorian Elegance and Modern Comfort

Luxurious Accommodations
Indulge in grand Victorian-style rooms with modern amenities like satellite TV and 24-hour room service. Upgrade to a lavish four-poster bed for an extra touch of luxury.

Dining Excellence
Savor a delicious Full English breakfast to start your day. Explore various dining options including the upscale Kings' Grill restaurant and the cozy The Waiting Room for a more relaxed atmosphere.

Explore Chester's Attractions
Conveniently located near Chester Station, venture out to popular attractions like Chester Zoo and Cheshire Oaks just a short drive away.

Experience the perfect blend of history and comfort at The Queen at Chester. Book now for an unforgettable stay!

Important information:

For hotel guests, located next to the hotel is a pay and display car park. Details of costing and parking procedures are listed below for your information and are available in the car park. Please note that the car park does not belong to the hotel. Car parking is available: Monday to Thursday 24 hours is £13 Friday to Sunday 24 hours is £15, payable on the machine in parking lot or using the QR code which is located at the reception desk.

The dinner supplement is not available on New Year's Eve.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CEG

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 12 per day.

Location

Guest Reviews

8.3
Based on 10225 reviews
Cleanliness: 7.55
Service: 8.05
Location: 9.55
Room Quality: 9.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 7.55
Overall Experience: 9.05
B
Belinda • solo_traveller • gb
10
Pros:

Clean, comfortable.

Cons:

Only one pillow each. Room service didnt arrive.

2026-06-20 • via Nuitee
J
Jeanne • solo_traveller • fr
10
2026-06-20 • via Nuitee
J
Jaroslav • couple • gb
10
Convenient, comfortable and very much worth a return visit.
Pros:

Excellent location next to the railway station and a ten minute walk into the city.
Room serviced well every day.

Cons:

All good.

2026-06-20 • via Nuitee
J
Janet • solo_traveller • gb
8
Pros:

Location, helpful staff

Cons:

The resturant staff were excellent, but the quality of the good was very disappointing.1

2026-06-20 • via Nuitee
M
mohammad • couple • kw
6
2026-06-20 • via Nuitee
E
Emily • couple • gb
2
Wouldn’t stay again
Pros:

The staff were nice

Cons:

The room was extremely dated and nothing like the pictures. The bathroom had rust in and the shower curtain was dirty. There was a cat roaming round which is not in the description and I am allergic to cats.

2026-06-19 • via Nuitee
D
Daniel • extended_group • gb
10
Well worth a visit.
Pros:

Excellent location, car park (although paid) was right next door. Great location in a gorgeous town. Excellent staff, very comfy bed in a comfortable well maintained room. Brilliant air con.

Cons:

Nothing

2026-06-19 • via Nuitee
K
Karen • solo_traveller • gb
10
Been going her for about 7 years . Love it x
Pros:

Love it all . Location is great & good carpark

2026-06-19 • via Nuitee
K
Karen • solo_traveller • gb
10
2026-06-19 • via Nuitee
L
Linda • couple • gb
8
2026-06-19 • via Nuitee
L
Larysa • family_with_children • gb
10
My impressions. I've already described them above, so I don't want to repeat myself. I just want to
Pros:

We had a wonderful stay and would like to thank the hotel team for their excellent service.

The reception staff were especially helpful and attentive. When we arrived, we realized that our booked room had a shower rather than a bathtub. Because of my husband's health condition, a bathtub was much more suitable for him. The receptionist kindly offered us the opportunity to view both room options and helped us find a room with a bathtub. Although there was a small additional charge, the way she handled the situation was professional, thoughtful, and genuinely caring. We really appreciated her willingness to help.

The room was very clean, comfortable, and well maintained. Having both a shower and a separate bathtub was perfect for our needs. Housekeeping did a great job throughout our stay, and it was always lovely to return to a clean and tidy room.

We would also like to compliment the breakfast. There was a good variety of food, and everything was freshly prepared and well cooked. As someone with a sensitive stomach, I was especially pleased with the quality of the meals.

Thank you to the entire team for making our stay so comfortable and enjoyable. We left with only the best impressions and would be happy to stay here again.

Cons:

All were excellent

2026-06-19 • via Nuitee
G
Gary • solo_traveller • gb
8
2026-06-18 • via Nuitee
W
William • solo_traveller • gb
8
2026-06-18 • via Nuitee
N
Nicola • couple • gb
10
Ideal stay for couples who just want to get away from all the madness that goes on day to day Thoroughly enjoyed our t
Pros:

It was a very well kept hotel. The staff were all so friendly and helpful. Location from train station is fantastic. It’s about a 15 min walk to Chester town centre.

Cons:

There was NOTHING to dislike at all

2026-06-18 • via Nuitee
K
Kennedy • family_with_children • gb
9
2026-06-18 • via Nuitee
P
Peter • couple • gb
8
Very relaxed stay at very interesting location.
Pros:

Helpful staff. Plenty of choice for breakfast.

Cons:

Improved safety in the shower by fitting a grab rail.

2026-06-18 • via Nuitee
K
Kyle • extended_group • gb
10
Pros:

Nice staff, comfy beds

Cons:

Little pricey per night

2026-06-18 • via Nuitee
Y
yvonne • couple • gb
8
The room was large, bed was very comfortable and it was clean
Pros:

Expensive so gave it a miss

Cons:

The bar meal

2026-06-17 • via Nuitee
G
Geoffrey • solo_traveller • gb
10
Overnight Stay
Pros:

Everything a very pleasant experience.

Cons:

Nothing

2026-06-17 • via Nuitee
R
Raymond • solo_traveller • gb
10
An exceptional combination of the traditional and the modern - a loveley hotel!
2026-06-16 • via Nuitee