The Westin Dallas Park Central

Hotels
•
Westin
8.6 (1433 reviews)
12720 Merit Drive , Dallas , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Filthy hotel
Expensive breakfast and room service

Categories

Cleanliness
7.74
Staff members are thieves. The hotel is filthy.
Service
9.71
The staff went above and beyond to make our stay exceptional; very welcoming and friendly.
Location
8.75
Good location with easy access.
Room Quality
8.7
Rooms are clean, spacious, and comfortable.
Amenities
8.73
Nice gym and small pool area.
Value for Money
8.19
Breakfast was considered expensive.
Food and Beverage
8.24
Room service was expensive.
Overall Experience
8.71
Most stays were positive with a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:30

Property Description

Luxurious Accommodations
The Westin Dallas Park Central, conveniently located off Interstate 635, offers elegantly furnished rooms with modern amenities like flat-screen TVs and plush bedding. Upgrade to a room with access to the exclusive Westin Club Lounge for added comfort and convenience.

Exceptional Dining and Entertainment
Indulge in a culinary experience at Café in the Park Restaurant, serving a Superfoods menu, or unwind with a locally-brewed beer at the Lobby Bar. Room service is also available for those who prefer dining in the comfort of their room.

Convenient Location and Facilities
With a 24-hour fitness center, business center, and in-room spa services, guests have everything they need for a relaxing stay. Explore nearby attractions such as NorthPark Center and Galleria Dallas, all within easy reach of the hotel.

Experience luxury and convenience at Westin Dallas Park Central - book your stay now for an unforgettable experience.

Important information:

Pet fee is 50 USD per room, per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 21 per day.

Location

Guest Reviews

8.6
Based on 1433 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
L
latreanna • couple • us
5
Simply just okay
Pros:

The restaurant

Cons:

Not very clean or friendly staff

2026-01-30 • via Nuitee
J
Jerilyn • family_with_children • us
7
Expected more for the price
Pros:

It was all clean and great bathroom products.

Cons:

No one warned me that they would be automatically turning the temperature down in the room. Everything is frozen outside. The thermostat being turned down to 67 without warning seems unreasonable. The ice accumulation at the parking entrance was very hard to get up and didnt seem as if it was treated at all. I wouldn't have been able to do it without 4wd.

2026-01-27 • via Nuitee
M
Martinez • couple • us
10
2026-01-27 • via Nuitee
N
Norma • couple • us
2
All went well until the marijuana smokers ruined our stay!
Pros:

Easy access, well maintained.

Cons:

Our entire floor rate of marijuana all day and all night!! The smell made its way into our room even with towels shoved at the bottom of the door

2026-01-26 • via Nuitee
L
leonard • couple • us
10
Pros:

It was beautiful

2026-01-23 • via Nuitee
K
Keonna • solo_traveller • us
10
2026-01-20 • via Nuitee
R
Rafael • family_with_children • us
10
2026-01-20 • via Nuitee
J
JULIO CESAR • solo_traveller • mx
9
2026-01-19 • via Nuitee
D
Deja • couple • us
10
Pros:

great location, nice rooms and comfortable, friendly staff,

Cons:

odd smells in the rooms

2026-01-19 • via Nuitee
R
Roneka • solo_traveller • us
10
2026-01-19 • via Nuitee
O
Olga • couple • us
10
2026-01-19 • via Nuitee
D
Derek • family_with_children • us
1
This is the worst hotel I have ever stayed in, second only to Day Inn in the Twin Cities.
Pros:

I like the staff. They were very kind

Cons:

Literally everything. You have no parking garage. People are traveling in. You give them no sense of security. At all. People at traveling with belongings. You expect them to just leave those belongs out in the open.

It's loud. You can hear people walking upstairs. You can hear people having sex. People are running up and down the halls and screaming at all hours.

We asked for a quiet room. We were put next to the ice machine and elevator on the pool side of the hotel. It was loud. Couldn't sleep at all.

The bathroom is so tiny. The air conditioner is loud and has to be set to 84 heat to keep it 70 in the room. The lights are bright and harsh. The blankets are thin.

When we got here, there was a HUGE crowd of people who were so loud and disrespectful. The staff was so overwhelmed with them. I felt terrible for them. They smelled like weed and stunk up the entire lobby.

It started bad and didn't get better. So disappointed

2026-01-19 • via Nuitee
V
Velia • couple • us
9
2026-01-19 • via Nuitee
T
Treyvon • couple • us
8
7/10 rating feel like something’s is overpriced and some of the staff was racially prejudiced
Pros:

Breakfast was amazing and rooftop pool

Cons:

Overpriced drinks and staff was a little rude

2026-01-19 • via Nuitee
C
Cameron • solo_traveller • us
10
2026-01-19 • via Nuitee
J
Jay • solo_traveller • us
7
Pros:

Staff.

Cons:

Make sure the bathroo has soap, etc when it's ready.

2026-01-19 • via Nuitee
A
Aaron • couple • us
10
Will be coming back to this hotel it was a great stay
Pros:

Very clean. front desk was on point with their customer service. They made me feel very welcome and glad to be staying there

Cons:

Non smoking and pay for wifi

2026-01-19 • via Nuitee
B
Brooke • extended_group • us
8
2026-01-19 • via Nuitee
O
OMaree • couple • us
9
2026-01-19 • via Nuitee
J
Josie • family_with_children • us
10
2026-01-19 • via Nuitee