The Westin Dallas Park Central

Hotels
Westin
8.6 (1484 reviews)
12720 Merit Drive , Dallas , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Filthy hotel
Expensive breakfast and room service

Categories

Cleanliness
7.74
Staff members are thieves. The hotel is filthy.
Service
9.71
The staff went above and beyond to make our stay exceptional; very welcoming and friendly.
Location
8.75
Good location with easy access.
Room Quality
8.7
Rooms are clean, spacious, and comfortable.
Amenities
8.73
Nice gym and small pool area.
Value for Money
8.19
Breakfast was considered expensive.
Food and Beverage
8.24
Room service was expensive.
Overall Experience
8.71
Most stays were positive with a few drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:30

Property Description

Luxurious Accommodations
The Westin Dallas Park Central, conveniently located off Interstate 635, offers elegantly furnished rooms with modern amenities like flat-screen TVs and plush bedding. Upgrade to a room with access to the exclusive Westin Club Lounge for added comfort and convenience.

Exceptional Dining and Entertainment
Indulge in a culinary experience at Café in the Park Restaurant, serving a Superfoods menu, or unwind with a locally-brewed beer at the Lobby Bar. Room service is also available for those who prefer dining in the comfort of their room.

Convenient Location and Facilities
With a 24-hour fitness center, business center, and in-room spa services, guests have everything they need for a relaxing stay. Explore nearby attractions such as NorthPark Center and Galleria Dallas, all within easy reach of the hotel.

Experience luxury and convenience at Westin Dallas Park Central - book your stay now for an unforgettable experience.

Important information:

Pet fee is 50 USD per room, per night.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DAL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 21 per day.

Location

Guest Reviews

8.6
Based on 1484 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 8.71
N
Nicole solo_traveller us
7
Pros:

The facilities were very nice and comfortable and everybody.There was really nice and helpful.

Cons:

The pet fee is $75 and that was not disclosed anywhere on booking.com Or the hotel's website. Also, you have to pay to park in the parking garage is kind of the pain in the butt.

2026-05-10 via Nuitee
J
Jawain couple us
10
2026-05-09 via Nuitee
A
Aymara solo_traveller mx
10
2026-05-08 via Nuitee
O
O. solo_traveller us
10
2026-05-07 via Nuitee
S
Steven couple us
10
2026-05-07 via Nuitee
J
Jason family_with_children us
7
Slightly above average
Cons:

Parking is a ripoff. Front desk wasn’t particularly friendly. Not enough front desk people.

2026-05-04 via Nuitee
Q
Quiana solo_traveller us
10
I’ll be back for sure! It’s worth it!
Pros:

Everything was true to the advertisement. The whole location was absolutely stunning. I absolutely loved my room and the view was SPECTACULAR! The food and specialty drinks were unexplainably delicious. Everyone was friendly and kind. Made me want to relocate entirely!

Cons:

No complaints at all!

2026-05-04 via Nuitee
I
Isaiah couple us
1
2026-05-04 via Nuitee
S
Stephanie couple us
10
Pros:

Great location! Absolutely wonderful staff. Very affordable.

2026-05-01 via Nuitee
C
Coile couple us
8
Cons:

$25 parking - not expected

2026-04-30 via Nuitee
A
Alfaro couple us
10
2026-04-28 via Nuitee
S
Sandreka couple us
10
2026-04-27 via Nuitee
S
Shane family_with_children us
7
The stay was nice. The hotel staff was great. I'll probably try another hotel for my next time.
Pros:

We stayed in Room 1802 (Suite). I've stayed in that room before and really liked it, so I requested it again. I love the Suite style room.

Cons:

The shower was terrible. There was no shower head, only a 'wand' and it was broken. It wouldn't stay in place and it was quite a challenge to take a shower. Also, I paid for the upgrade for the suite. I'm not sure it was worth the value. Additionally, the parking garage is GROSS and tight. I almost couldn't get out of the parking spot with my pickup. It took me 10 minutes of inching my way out of there.

2026-04-27 via Nuitee
M
Madison solo_traveller us
10
2026-04-26 via Nuitee
I
Isabella family_with_children us
10
2026-04-23 via Nuitee
couple us
8
2026-04-22 via Nuitee
S
sasha solo_traveller us
1
2026-04-21 via Nuitee
W
Wilber couple us
10
2026-04-21 via Nuitee
T
Tammy couple us
8
2026-04-21 via Nuitee
L
Lifestyle couple us
10
2026-04-21 via Nuitee