The Union Station Nashville Yards, Autograph Collection

Hotels
Autograph Collection
9 (239 reviews)
1001 Broadway , Nashville , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Impressive room quality
Helpful and friendly staff
Cons:
Cleanliness issues
Poor food quality
High costs for services

Categories

Cleanliness
7.3
The review mentions issues like ragged carpets and missing soap in the room, suggesting below-average cleanliness.
Service
8.8
Mixed sentiments expressed due to indifferent service during the reservation issue. However, Genesis received praise for her service.
Location
10
The location is highlighted positively, being close to museums and restaurants.
Room Quality
10
The room was described as immaculate with high ceilings, indicative of high quality.
Amenities
9.3
Valet service was described as streamlined, though some amenities could have been improved.
Value for Money
9.3
Some value issues mentioned with the expense of services that did not meet expectations.
Food and Beverage
7.3
Food quality was described as cheap and disgusting, indicating low satisfaction.
Overall Experience
10
Despite some negatives, the overall experience for the anniversary celebration was highly praised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:16

Property Description

Historic Hotel in the Heart of Music City
Located near Vanderbilt University and the Country Music Hall of Fame, Union Station Hotel Nashville offers a blend of history and modern amenities. Each room features a 42-inch TV, work desk, and convenient appliances.

Dining and Event Spaces
Indulge in American cuisine at Carter’s Bar and Restaurant or opt for in-room dining. With over 13,000 square feet of event space, the hotel is perfect for meetings and gatherings.

Convenience and Services
Enjoy free WiFi, a fitness center, and on-site vending machines. Valet dry-cleaning, a gift shop, and copy/fax services are also available. Explore nearby attractions like the Grand Ole Opry just 12 miles away.

To experience the charm of historic Nashville, book your stay at Union Station Hotel now.

Important information:

Housekeeping is offered every 3rd day or available upon request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Video

Guest Reviews

9
Based on 239 reviews
Cleanliness: 7.3
Service: 8.8
Location: 10
Room Quality: 10
Amenities: 9.3
Value for Money: 9.3
Food and Beverage: 7.3
Overall Experience: 10
B
Benjamin couple us
8
Pros:

Staff was outstanding and very Hospital

Cons:

Access to a pool would have been nice

2026-09-02 via Nuitee
M
Mike solo_traveller us
10
Pros:

It was So quiet in our room!! The staff were kind and so accommodating! They even sent us a bottle of wine and chocolates to celebrate our anniversary!! I would highly recommend them and we will stay there next time we are in Nashville!!

Cons:

Takes a few times to learn the layout of the floor plan

2026-08-25 via Nuitee
J
Johannes Lodewicus couple za
6
Old train station aesthetic not worth the money or trouble
Pros:

Location, beautiful old trainstation

Cons:

Hair in the shower. Reported to front desk in the morning, returned at night to find hair still there. Only after I complained again was the shower properly cleaned. Bed sheets wrinkled and creased, not sure if it was replaced after previous guests. Front desk Staff incompetent and very eager to take your money, even when you have an unresolved issue. Also, you have to pay ridiculous amounts for “valet” parking, but your car is parked a few meters away from you. Valet staff very helpful and friendly. Ordered the buffalo wings from the “Bar Car”, had so much garlic that it made my wife sick.

2026-08-21 via Nuitee
S
Sunnee couple us
10
Absolutely wonderful
Pros:

It’s so beautiful and the staff is so helpful. I will definitely stay here again.

Cons:

Some of the amenities weren’t available due to a wedding but the staff made up for it by giving us a later checkout.

2026-08-10 via Nuitee
H
hmoRaleighNC Couples Raleigh, North Carolina
10
Beautiful historic hotel
Pros:

We spent two nights at Union Station Nashville Yards. Beautiful hotel with great history. Bar was nice in lobby and hotel provides a pamphlet with the history of the hotel (self guided walking tour). We had breakfast at the Stationary as well which was quite good. Location is very convenient. We had a room with an internal view which was lovely. The ceilings of our room were probably 20 feet tall. This building has a lot of history (our room was apparently a former administrative office). Will definitely stay again on our next trip to Nashville.

2026-07-29 via Tripadvisor
R
redshoetraveler Friends getaway
6
Lovely hotel, but wouldn't stay here again
Pros:

I really wanted to love this hotel. It is just beautiful and I love it when a historic property is turned into a hotel. Overall, I liked the location...it was about a 10- to 15--minute walk to a lot fo Broadway spots.

We booked a Queen Room & were given a Queen Patio Room (which you may be assigned if you book a queen room). The Patio rooms are on the bottom floor and have a cute private patio with seating. However, the room felt dark...like we were in the basement. And we heard SO much noise...the Nashville Yards area is right on the other side of the patio with pickleball courts, seating, & occasionally live music. Between that, the trains, exterior workers, & rumbles from large trucks, it was very disruptive. If you get assigned a patio room, ask for another room.

Housekeeping did a great job during our stay & our room was promptly attended to each day.

Valet parking was a little ridiculous. Yes, it is expensive, but the main thing was that our car was parked within steps of exiting the hotel, yet we had to wait for someone to park it or get it for us. One night we arrived back late & there were plenty of spots and no valet in site. We had to go in and get someone to park it for us. The valets did a fine job; the situation itself was just ridiculous. It would have been much easier to park it myself.

I hope the other rooms are better at this hotel, but I would not stay here again.

2026-07-29 via Tripadvisor
A
A9945THmikep Couples Austin, Texas
2
Shameful customer service
Pros:

Unwilling to help me when I booked 2 rooms for 2 nights for $2500 total under a non refundable reservation which was cancelled by my daughter in error. I phoned the hotel within 10 minutes of the accidental cancellation to attempt reinstating the rooms and they said “ Sorry too bad.” Wasted $2500 now! A Loyal Bonvoy member for years too. Shameful customer service!

2026-07-24 via Tripadvisor
W
W7041SFrobertm Family
10
Outstanding Stay at Union Station Nashville Yards, Autograph Collection
Pros:

Our stay at the Union Station Nashville Yards, Autograph Collection was outstanding from start to finish. Everything about this hotel exceeded our expectations. The price was fair for the level of luxury, service, and location we received.

The overnight valet parking may seem expensive at first, but after seeing parking rates throughout downtown Nashville, it was actually on par with the area and well worth the convenience. The valet staff was exceptional. I had to access our car several times to retrieve items we had forgotten, and they were always friendly, prompt, and happy to help.

Our room on the seventh floor was absolutely beautiful, with a great view overlooking the historic rail yard. The hotel itself is stunning, and its location couldn't be better—just minutes from Broadway and all the restaurants, music venues, and attractions that make Nashville such a great destination.

I would especially like to recognize **Andrew Miller** at the front desk. He went above and beyond to ensure our accommodations were perfect. He upgraded us to a beautiful luxury room and made us feel genuinely welcome from the moment we arrived. Andrew is a true professional and a tremendous credit to Marriott and the Union Station team.

If you're looking for a first-class hotel experience in downtown Nashville, I highly recommend the Union Station Nashville Yards, Autograph Collection. We will definitely stay here again!

2026-07-15 via Tripadvisor
M
Misty extended_group us
10
Will definitely recommend
Pros:

Location, patio room, live music, most importantly the staff! The bartender CG was phenomenal!

Cons:

The patio doors to our room did not lock.

2026-07-06 via Nuitee
A
Andre marcello couple br
10
2026-07-05 via Nuitee
K
Kratzsch couple de
8
Ein sehr schönes Hotel in einem historischen Gebäude
Pros:

Das Hotel war sehr gut und der Umbau des Bahnhofs in ein Hotel ist gelungen. Die Lage in der Stadt ist sehr gut und man kann viele Ziele zu Fuß erreichen. Die Zimmerpreise sind etwas heftig, aber weltweit bei vergleichbaren Hotels am Wochenende so.

2026-06-28 via Nuitee
A
Ahita couple us
10
It was my second stay, I will be back!
Pros:

The building is a landmark ! Beautiful union station

2026-06-15 via Nuitee
K
Kimberly couple us
8
Relaxing and fun!
Pros:

Location and history

Cons:

Wedding on Sunday closed down the entire lobby which limited guests use. Slow service in restaurant I'm assuming due to a staffing shortage.

2026-05-27 via Nuitee
C
Catherine solo_traveller ca
9
2026-05-19 via Nuitee
S
Shali couple us
7
2026-05-08 via Nuitee
T
Torgirl65 Couples Toronto, Ontario
6
Just so so. Wouldn’t stay there again.
Pros:

Beautiful historic property. The lobby is amazing. The rooms were just ok, very small, no luggage rack, no dresser. Housekeeping was non existent and didn’t come unless you called or caught them in the hallway. It was a good 20 min walk to the bars on broadway so if you are looking for something close, this isn’t for you.

2026-04-27 via Tripadvisor
S
susan couple us
10
2026-04-16 via Nuitee
J
Jmorelli124 Friends getaway
10
Amazing Stay at an Awesome Autograph Bonvoy Hotel !
Pros:

The Union Train Station Hotel is Unique in that it is an actual renovated Train Station. From the moment we arrived with a warm welcome to the friendly staff members to the amazing restaurants, the stay was beyond wonderful. I look forward to returning!

2026-03-30 via Tripadvisor
A
AS-DC-MD Business Washington DC, District of Columbia
10
Work trip to Nashville
Pros:

Really cool space, large rooms, and nice lobby for hanging out. The location is very walkable location. The hotel catering was only ok.

2026-01-31 via Tripadvisor
J
John couple us
10
Excellent service and food!
2026-01-20 via Nuitee