Quinta Real Acapulco

I Choose 2024 above because it does not give me an option for 2022, when booked a hotel room for my husband and I, for November 21-Nov. 28, 2022; we paid with a credit card. We had to cancel de reservations because the flights were not coinciding with hotel booking dates. I contacted the office and had several e-mails back and forth with the reservations desk. To date they still have not reimbursed me and now they want an account in Mexico to reimburse me in pesos. What the heck, I don't have a bank account in Mexico, plus I paid with a credit card so I should be reimbursed to my credit card.

TODO PERFECTO

EL PERSONAL DE LIMPIEZA A CUARTOS NO LAVA LA CRISTALERIA OCUPADA, SE SUPONE QUE OTRA PERSONA SE ENCARGA DEL ASUNTO Y ESA PERSONA NUNCA LLEGABA?????

todo me encanta ese hotel

La playa esta muy bien cuidada y cómoda.

Se metia el agua por las ventanas, pedimos apoyo y no mandaron a nadie, la segunda noche mandaron a una persona con dos jergas

This is a premier hotel. As far as beachfront lodges go, it would be hard to compete with Quinta. The staff, on the whole, are terrific. And the accommodations tremendous! BUT, there are a few things to be aware of…. The restaurant is VERY EXPENSIVE. We (two) had a total of five meals over three days, and it cost me over $750. I don’t know how that’s possible, except that I did not pay sufficient attention to the pricing in pesos. It would benefit the international traveler to ensure all menus contain $ listings, instead of only displaying peso prices. It’s a tourist getaway, so there is obviously no hesitation to charge exorbitantly. I’m still astounded by the amounts. Another thing to consider… the hotel does not have easy access. The heavy security apparatus makes coming and going a challenge. If you’re traveling by taxi, it can be an aggravation. I would rent a car if I had it to do over again. There was one incident with a guest in the suite above playing excessively loud music, apparently preferring to party rather than enjoy the surf side experience. I complained to the front desk, and fortunately the matter was resolved within an hour. The main thing to bear in mind is, Quinta is not within easy walking distance to common services, like grocery stores, restaurants and malls. Be prepared to spend on transportation if you’re planning to go out and visit places in Acapulco. But if your objective is a relaxing seaside stay, there is possibly no better place in Acapulco.

Service was impeccable, but AC was malfunctioning and Tv also. Bugs found around toilet and no coffee in bedroom.

Beautiful resort, definitely caters towards family's with kids, especially the pool since kids have their personal toy's, pool floatie's, body boards scattered ALL over the pool area and in the pool too. The food was good, service was a lot better around the pool than in the restaurant. If you want to do anything in Old Acapulco (La Quebrada, Zocalo) it is a 30+ cab ride that coast around $30+ dollars each way.

Excellent place!!!

Food was very limited and really bad. My wife got sick eating shrimp at beach level restaurant.
By far, nothing close to previous experiences in other Quinta Real Hotels.
Not recommended at all.

Very pleasant stay in a perfect location in Acapulco.
The service is excellent, and I want to specially mention Victor, server at the restaurant, as he went above and beyond to make sure we were satisfied.
Don't forget to try the pina colada served at the pool and on the beach, it is especially delicious.

I have had a long weekend recently with my family but will not recommend this hotel, first of all is super old, rooms are not in good shape, with bad smell and cots for babies were looking like they have been in a war. Then at our check in they have charged us twice and even today after almost 1 month I am trying to get a confirmation that they at least did the return of my money. Called so many times, everytime is same thing : we will get back to you and nobody does... easy to charge you, especially twice but they have no intention to help in sorting this issue that they did. Then when it comes to restaurant and what it offers first is very poor choice and then not tasty at all. The only thing I would say positive is the staff around, they have been super helpful everytime, not reception team. I wouldn`t recommend or go back as it`s too expensive for what it is and what is offering and as experienced anything can happen..

The hotel is at a cliff so the view is wonderful

The place is really nice, and quiet, The ocean view its amazing. Its next to Revolcadero beach, even though is a Crowed and popular beach, the hotel have the benefit of being several yards from the crowded spaces, the beach is vast and its clean. The pool it is open 24/7. The staff its really kind and polite. Try the artisan coconut ice cream, it's really delicious.

We paid for one of the suites for 2 nights. The room was clean and comfortable if a little dated. The bed was comfortable. We went to dinner the first night. We ordered the sashimi. It came to the table room temperature. I ordered a Caesar salad. They put bottled blue cheese. When I called them on it they insisted it was Caesar. Whatever. My wife ordered the red snapper. It was the toughest piece of fish we have ever had. Then they left the salad I didn’t eat on the bill. When my wife asked for extra coffee pods at the front desk she was told there would be a surcharge. I’m paying for a suite and you are going to nickel and dime me for coffee pods. The next night when I ordered ice for the room that took forever to get there. Don’t waste your money at the restaurant and temper your customer service expectations if you go to this hotel

As a Watermen the property is in an ideal location with the best surf in Diamante. I own beach house six hours south of Acapulco in Puerto Escondido and another one four hours north in Troncones. I like to stay here to break up the long drive. I have stayed here now four different times and love it. The staff is excellent so no reason to go anywhere else.

The location is spectacular… surrounded by an entire private neighborhood that’s great for beautiful morning walks and a private beach that I loved, quiet and tranquil. The beds and pillows were amazing- I couldn’t have slept better. The food was also good and affordable and we really enjoyed the service by the pool. The rooms are dated and they are a bit stingy with drinking water in the room, but the views make up for the old couches :)

We loved it! Beautiful beach, the best in Acapulco. The staff was always courteous. Cleaned room and the view from the balcony was fantastic!

The Staff is absolutely excellent! The property location is excellent! The beach in front maybe best in the area. However, the entire property is showing it's age. The bed and pillows were excellent however the towels were torn and worn out? No hand towels in the bathrooms? Room felt dirty. The lounge chairs and pads were worn out at the pool? Food was marginal at best. The facilities in general are overdue for a remodel!