The Surrey Hotel

Hotels
8.3 (3193 reviews)
465 Great North Road, Grey Lynn , Auckland , nz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Issues with cleanliness
Breakfast prices

Categories

Cleanliness
7.63
Several reviews mentioned cleanliness positively, but some highlighted issues like bathroom maintenance.
Service
8.6
Overall, staff were friendly and accommodating, with positive remarks about their service.
Location
8.64
Multiple reviews praised the convenient location of the hotel near the city.
Room Quality
8.09
Rooms were generally well-received, but a few reviews mentioned they were a bit dated.
Amenities
8.12
While amenities such as a pool were appreciated, there were mentions of them needing improvement.
Value for Money
8.58
Most reviews indicated that the pricing reflected the quality of the stay.
Food and Beverage
8.13
Onsite dining was well-regarded, but some felt the breakfast prices were high.
Overall Experience
8.6
Overall, guests expressed satisfaction with their stay and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:54

Property Description

Variety of Rooms
The Surrey Hotel and Motel offers a diverse range of accommodations, from cozy motel studios to spacious 2 Bedroom Apartments, catering to every guest's needs and preferences.

Convenient Location
Situated just a short 5-minute drive from Auckland CBD, guests can easily explore popular attractions like Ponsonby, Western Springs, and Eden Park within a 20-minute walk, making it an ideal base for both business and leisure travelers.

On-Site Amenities
With an indoor swimming pool, gymnasium, guest laundry, and a traditional English pub serving delicious meals, guests can unwind and indulge in comfort without having to leave the property.

Ready to experience the perfect blend of convenience and comfort at The Surrey Hotel and Motel? Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.3
Based on 3193 reviews
Cleanliness: 7.63
Service: 8.6
Location: 8.64
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.58
Food and Beverage: 8.13
Overall Experience: 8.6
H
Hamish • couple • nz
9
2026-03-08 • via Nuitee
A
Andrea • couple • de
6
Pros:

Schönes altes Hotel

Cons:

Die Steckdosen und Lüfter waren alle beschädigt, ausgebrochen. Beim duschen ist das Wasser in die Küche gelaufen.
Die Handtücher waren dreckig und die Dusche nicht richtig geputzt.

2026-03-07 • via Nuitee
T
Teresa • family_with_children • nz
7
Handy , clean and friendly staff
Pros:

The restaurant was excellent for dinner

2026-03-05 • via Nuitee
E
Emily • extended_group • nz
10
2026-03-05 • via Nuitee
B
Billie • family_with_children • nz
8
2026-03-05 • via Nuitee
M
Michaela • family_with_children • nz
10
2026-03-05 • via Nuitee
B
Bridget • family_with_children • nz
10
Comfortable, close to town
Pros:

Clean, tidy and quiet despite being on a main road

Cons:

N/A

2026-03-04 • via Nuitee
S
Stephen • couple • nz
8
2026-03-04 • via Nuitee
B
Brooking • solo_traveller • nz
3
2026-03-04 • via Nuitee
P
Perry • couple • nz
6
2026-03-03 • via Nuitee
H
Harris • family_with_children • nz
8
Pros:

The renovations done in the one bedroom apartments were done well....clean and tidy

Cons:

Parking was a premium.....not experienced that before whilst staying....this probably duecto being fully booked

2026-03-03 • via Nuitee
D
D • family_with_children • nz
10
Pros:

Handy location. It was really interesting staying there and the staff were fantastic. Very clean rooms. Cool experience

2026-03-02 • via Nuitee
N
Nabina • couple • nz
9
Pros:

When there was an issue with the clothing iron that was in our room, the staff was able to get us the new iron on time, the staff at reception were friendly, parking was available, and we did not have to worry about it, near the city.

2026-03-02 • via Nuitee
T
Tyler • family_with_children • nz
8
2026-03-02 • via Nuitee
C
Carolyn • extended_group • nz
9
Great clean facility, an easy stay thank you for accommodating our trailer.
Pros:

Even though it was on a main road and our room was right next too the road it was actually quiet. Really enjoyed the restaurant and bar after arriving tired and hungry. Staff were very accommodating of our moving trailer.

Cons:

Another guest took our car park so we went to sleep not knowing if the car would move allowing us to leave early. The staff followed this up and rang at 10pm and woke us up to let us know and to move our car into our designated car park. Not enough bowls in three person room.

2026-03-01 • via Nuitee
G
GFACTA (Hill Family) • family_with_children • nz
7
2026-03-01 • via Nuitee
P
Prasad • family_with_children • nz
10
2026-03-01 • via Nuitee
J
James • family_with_children • nz
8
2026-03-01 • via Nuitee
C
Charlotte • couple • nz
9
2026-03-01 • via Nuitee
W
Warren • family_with_children • nz
9
Comfortable and friendly
Pros:

Simple but comfortable motel
Friendly staff
Great location

Cons:

Nothing

2026-03-01 • via Nuitee