Sonesta Simply Suites Garden Grove Anaheim

Hotels
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Sonesta Hotels
7.2 (590 reviews)
12901 Garden Grove Boulevard , Anaheim , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Odors in the hallway

Categories

Cleanliness
5.19
Numerous issues reported with cleanliness including dog hair, dirty rooms, and unclean facilities.
Service
8.66
Staff interactions reported positively, emphasizing friendliness and helpfulness.
Location
8.2
Good location with easy access to stores and other amenities, though some safety concerns mentioned.
Room Quality
6.15
Mixed reviews on room quality, issues with odor, cleanliness, and inconsistency in room conditions.
Amenities
7.68
Amenities were mentioned positively, but cleanliness issues impacted experience with them.
Value for Money
7.14
Fair value perception for the quality provided but could be better.
Food and Beverage
7.19
Breakfast not offered, but other meal options are nearby.
Overall Experience
7.36
Overall experience was acceptable with notable issues but balanced by good staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:32

Property Description

Spacious All-Suite Accommodations with Full Kitchens
Located in Garden Grove, California, just minutes from Disneyland, our hotel offers suites with full kitchens, ideal for families and extended stays.

Convenient Amenities and Facilities
Enjoy televisions, refrigerators with microwaves, work desks, and seating areas in our suites. Guests can also make use of the fitness center, outdoor barbecue grills, and 24-hour fitness facilities.

Pet-Friendly with On-Site Convenience
At Sonesta Simply Suites Anaheim, we welcome your furry friends. Take advantage of our paid laundry facilities, on-site convenience store, and shared BBQ facilities for a comfortable stay.

Ready to experience comfort and convenience near top attractions? Book your stay at Sonesta Simply Suites Anaheim today!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

When traveling with pets, please note that an extra charge of $75 fee per stay for stays up to 7 nights; $150 for all longer stays. A maximum of 2 pet(s) per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 7 per day.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 590 reviews
Cleanliness: 5.19
Service: 8.66
Location: 8.2
Room Quality: 6.15
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 7.19
Overall Experience: 7.36
A
Ashley • couple • us
2
Wouldn’t recommend.
Pros:

I’d say the only positives of this place were that it’s close to nearby restaurants and its pet friendly.

Cons:

I requested early check in and got there around 2pm. The first room I was given had a massive toilet leak. The receptionist then gave me a second set of keys and told me to “try that room”. Lo and behold that toilet didnt flush. So then she gave me a THIRD set of keys. As we were walking to the elevator (which was already sketchy) there was literally an individual wearing a hospital gown roaming the hallways as well as an ambulance out front. Now I’m not sure they this motel serves as housing for some people but none of that was disclosed upon booking the room. We noticed at minimum 2 vehicles being worked on over the course of the 3 nights we were there. There was no turn down service so housekeeping never once came to empty our trash. It seems as though the culture here is to throw you full trash bag outside the door. Which is also upsetting. Not exactly how I wanted to open my room door. And as I guessed it the elevator ended up “out of order”. Honestly this is probably by far the worst booking we have made on booking.com.

2026-06-30 • via Nuitee
R
Rob • solo_traveller • us
3
Stop crapping on your customer!
Pros:

It was quiet.

Cons:

If you are gonna raise prices and suddenly charge for parking and charge for anything u can think of then u better have an immaculate property. These are old rooms that smell like smoke! U better let them know when u walk in. They will charge u. OVERPRICED LIKE EVERYTHING and for no reason. In fact many reasons this should be way cheaper! U crap on your customer enough times and u will have none!

2026-06-27 • via Nuitee
K
Kai Li • solo_traveller • us
10
Pros:

乾淨，安全

Cons:

無

2026-06-17 • via Nuitee
P
paula • family_with_children • us
8
Pros:

Location was,great! I liked that there was one bedroom and places to eat, shop nearby.

Cons:

No breakfast, had to pay for parking . Homeless people hung around.

2026-06-10 • via Nuitee
T
thuyanh • solo_traveller • us
3
Pros:

Restricting the smoking inside the hotel. They let people smoke marijuana inside the hotel smell horrible

2026-06-03 • via Nuitee
S
Sandra • solo_traveller • us
8
Pros:

The staff were very friendly and helpful. They were very understanding to our situation and were very accommodating.

Cons:

The hotel could definitely use some updating. We stayed here years ago when it was under another name and it still looks exactly the same.

2026-05-31 • via Nuitee
N
Nou • solo_traveller • us
7
2026-05-28 • via Nuitee
M
Maria • couple • us
10
It was great
Pros:

Very clean

2026-05-24 • via Nuitee
S
Stephany • family_with_children • us
10
2026-05-20 • via Nuitee
M
Molina • solo_traveller • us
10
2026-05-15 • via Nuitee
S
Stephany • solo_traveller • us
10
2026-05-14 • via Nuitee
E
Ernie Olivarez • solo_traveller • us
10
2026-05-11 • via Nuitee
S
Stephany • family_with_children • us
10
2026-05-08 • via Nuitee
T
Tricia • couple • us
10
2026-05-06 • via Nuitee
C
Chantinaya • couple • us
1
It was not good , ppl smoking in the elevator, the dog smell I had to change two room cause of the smell ,
Pros:

Nothing it’s smelled like dog

Cons:

The smell , the carpet needs to be pulled up in the hallways , they are nasty and smells BAD

2026-05-03 • via Nuitee
M
Marisol • couple • us
8
It was nice
Pros:

Maricel was super helpful over the phone when I asked about early check in. She was honest about the availability and asked that I call back in a few hours. I did but was told there would be no early check due to the hotel being over booked the night before. I arrived early in town and Maricel happened to be the one checking me in. She was very pleasant and without me even asking she told me a room was ready. I really appreciated her anticipating my need.

Cons:

When returning from a long day and seeing certain spots blocked with cones wasn’t very friendly. I didn’t want to park in the far back at night and being alone. If you want to have dedicated parking spots for VIPs then do so with a sign. So the other spots can be used by other guest.

2026-04-27 • via Nuitee
S
Susan • solo_traveller • us
4
2026-04-25 • via Nuitee
G
Grossen • solo_traveller • us
10
2026-04-23 • via Nuitee
C
Collens • couple • us
7
2026-04-15 • via Nuitee
E
Ennia • solo_traveller • us
3
Cons:

we had dirty sheets in the hallway outside our room for 2 days. and hallways were messy.

2026-04-14 • via Nuitee