Extended Stay America Suites - Dallas - Greenville Avenue

Hotels
•
Extended Stay America Suites
7.4 (921 reviews)
12270 Greenville Avenue , Dallas , US
+1 972-238-1133

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good beds
Hot showers
Convenient location
Cons:
Dirty rooms
Poor maintenance
Limited amenities
Lack of cleanliness

Categories

Cleanliness
5.1
Multiple reviews highlighted cleanliness issues, including dirty rooms and roaches.
Service
10
Friendly staff mentioned in several reviews contributing to a positive service experience.
Location
8.1
Although the location was convenient for some, there were complaints about the surrounding area.
Room Quality
6.1
Reports of rooms being dirty and in poor condition negatively impacted room quality scores.
Amenities
7.6
Limited breakfast options and missing amenities such as blowDryers and kitchen utensils negatively affected this category.
Value for Money
7.6
Multiple comments suggest dissatisfaction regarding the worthiness of costs paid.
Food and Beverage
6.1
Complaints about breakfast being limited to muffins and coffee influenced this rating.
Overall Experience
8.6
Mixed experiences with significant dissatisfaction overshadowed by some positive comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:01

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a fully equipped kitchen in every room at Extended Stay America - Dallas. From a stovetop to a fridge, you'll have everything you need to feel at home during your stay.

Complimentary Grab-and-Go Breakfast

Start your day right with a complimentary "grab-and-go" breakfast that includes coffee, cereal, and pastries. Whether you're in a rush or want to enjoy breakfast in the comfort of your room, we've got you covered.

Convenient Amenities and Nearby Attractions

Enjoy free WiFi, 24-hour front desk service, laundry facilities, and more during your stay. Plus, with attractions like the Galleria of Dallas and the Dallas Zoo nearby, you'll have plenty to explore.

Book now to experience comfort and convenience at Extended Stay America - Dallas - Greenville Avenue.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Guest Reviews

7.4
Based on 921 reviews
Cleanliness: 5.1
Service: 10
Location: 8.1
Room Quality: 6.1
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 6.1
Overall Experience: 8.6
Z
Zoila • couple • us
1
Pros:

I got to the property after midnight I paid for 2 nights and they told me at 2am In the morning that I could not check in . They made me paid for another hotel somewhere else. I ask for refund and never got nothing back . Do not recommend this place at all

2026-10-31 • via Nuitee
R
Richard • extended_group • us
1
Bad experience
Pros:

I like nothing about the hotel except the location. At first the staff at the reception was very unprofessional and the room was old, smelly and unkept.they said they are having a crappy internet connection and true to that when the connection happened the whole network was indeed crappy as the receptionist as said it,
I wouldn’t advise anyone to go there.

2026-10-26 • via Nuitee
D
Dominique • family_with_children • us
7
2026-10-25 • via Nuitee
K
Kim • couple • us
5
2026-10-17 • via Nuitee
V
van Eden • family_with_children • za
1
They stole my money
Pros:

Got there and was told that there is no more rooms, sorry, and were chased off the property! No refund policy and I had prepaid!!! Nobody is answering my complaints, nobody is calling me back. Rude staff!

Cons:

Incompetent so called manager that could not even speak proper English. Rude. Got there and was told that there is no more rooms, sorry, and were chased off the property! No refund policy and I had prepaid!!! Nobody is answering my complaints, nobody is calling me back. Rude staff!

2026-10-08 • via Nuitee
E
Ebyet • solo_traveller • us
1
2026-09-18 • via Nuitee
S
strain • couple • us
6
Pros:

I want to eat breakfast, but I had roaches in my room

Cons:

Spray for roaches

2026-09-13 • via Nuitee
L
Linton • solo_traveller • us
8
Pros:

Staff very helpful

Cons:

Nothing

2026-09-06 • via Nuitee
B
Bryley • solo_traveller • us
2
Pros:

Cheap

Cons:

Roaches

2026-09-01 • via Nuitee
H
Hanliong D. • couple • us
4
Not too satisfying.
Cons:

The odor on the hall way. Noisy and not too clean.

2026-08-31 • via Nuitee
A
ALCAZAR RIOS • solo_traveller • se
1
2026-08-30 • via Nuitee
W
Wissam • solo_traveller • us
1
No
Pros:

Drugs and drugs

Cons:

Shity and low life staff and the people that work there

2026-08-28 • via Nuitee
T
TRAN • family_with_children • us
9
Nice hotel to stay in Dallas
Pros:

Location. Kitchen

Cons:

Room services

2026-08-27 • via Nuitee
M
Martin • solo_traveller • ar
7
2026-08-25 • via Nuitee
A
Aron • solo_traveller • us
3
the service is good
Pros:

i like the room

Cons:

i don't like the manager and customer servant on the desk. they don't payattention to the customs. they got an alititude . they are not smiling means thyey do not have welcomness .try to hard the conversion.

2026-08-22 • via Nuitee
A
Aalyiah • couple • us
6
The room was pretty nice for a quick stay. If u need something cheap and pretty good quality.
Cons:

There were little to no breakfast. Disappointed.

2026-08-08 • via Nuitee
S
Sterlanda • solo_traveller • us
6
2026-08-02 • via Nuitee
A
Alejandro • extended_group • cr
5
2026-07-25 • via Nuitee
T
Thomas K • solo_traveller • cm
3
2026-07-24 • via Nuitee
Y
Yousef • couple • us
1
Bad service
Pros:

Nothing

Cons:

Nothing

2026-07-24 • via Nuitee