Sonesta Simply Suites Dallas Galleria

Hotels
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Sonesta Hotels
7 (600 reviews)
13939 Noel Road , Dallas , us

listing image 1
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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Dirty rooms
Musty odors
Unmaintained facilities

Categories

Cleanliness
4.64
Multiple complaints about dirtiness, odor, and unclean rooms.
Service
8.61
Positive sentiments regarding staff friendliness and support.
Location
8.65
Convenient location near Galleria.
Room Quality
5.6
Issues with room maintenance, such as odor and broken amenities.
Amenities
6.63
Limited amenities reported; cleanliness of refrigerator noted.
Value for Money
6.59
Concerns regarding pricing vs. cleanliness and upkeep.
Food and Beverage
7.64
Not explicitly mentioned; assumed to be standard.
Overall Experience
7.61
Mixed feelings, primarily negative due to cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:23

Property Description

Fully Equipped Suites with Kitchenettes and Free WiFi

Experience convenience and comfort at Sonesta Simply Suites Dallas Galleria. Each suite is equipped with a full kitchen and complimentary WiFi, offering you the flexibility to feel at home while away.

24-Hour Gym and Business Center

Stay active and productive with our 24-hour gym and business center. Whether you want to squeeze in a workout or catch up on work, we have you covered at any hour of the day.

Convenient Location near Shopping and Recreation

Located just 2 blocks from the renowned Galleria Dallas and a short drive from Brookhaven Country Club, our hotel is the perfect base for exploring entertainment and leisure options in the area.

Book your stay at Sonesta Simply Suites Dallas Galleria for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
When traveling with pets, please note that an extra charge of $75 per room, per stay applies for stays up to 7 nights, $150 for all longer stays. Please note that a maximum of 2 pets per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 600 reviews
Cleanliness: 4.64
Service: 8.61
Location: 8.65
Room Quality: 5.6
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 7.64
Overall Experience: 7.61
A
Ali • solo_traveller • iq
6
2026-04-11 • via Nuitee
A
Ali • couple • iq
5
2026-04-11 • via Nuitee
T
Tatyana • solo_traveller • us
8
Overall it was a very good stay
Pros:

Good location with many shopping areas and dining options nearby. Easily accessible by public transportation. Staff is very helpful and professional. The place is clean, nice and quiet. Very comfy bed, good workstation, kitchen has everything what is needed for cooking. Wi-fi is fast, connection is stable. I would definitely stay there again.

Cons:

Equipment seem to be a bit outdated, I had to addresse 2 small issues to maintenance during my stay. They fixed it right away so not a big deal.

2026-04-04 • via Nuitee
A
Aquila • family_with_children • us
1
SIMPLY GO ANYWHERE ELSE...your welcome.
Pros:

SIMPLY Nothing.

Cons:

Everything ,Stinky Drug infested,Boarded up windows,people walking around in underwear,and some carrying guns in lobby smoking weed ,rooms smell like mildew feet ,a** and cigarettes.PHOTOS ARE EXTREMELY MISLEADING.

2026-03-31 • via Nuitee
A
Anfernee • solo_traveller • us
1
2026-03-30 • via Nuitee
M
Myisha • solo_traveller • us
1
2026-03-30 • via Nuitee
J
John • solo_traveller • us
10
2026-03-29 • via Nuitee
K
Kacey • couple • us
8
2026-03-28 • via Nuitee
D
Derrick • couple • us
5
2026-03-27 • via Nuitee
B
Bechet • solo_traveller • us
1
Worst I've ever had
Pros:

No breakfast, No hot water for my first week. Second week, water was off for a full day. Due to extreme weather I had to move Closer to job because roads were iced over. I informed Booking.com and Sonesta. I requested refund, which I never received. Neither Sonesta or Booking.com felt I should be reimbursed for 3 weeks in another facility. Will never use either again. Won't recommend to anyone.

Cons:

Poor responses to request. Never received Housekeeping for first 2 weeks, no breakfast.

2026-03-23 • via Nuitee
J
John • couple • us
10
2026-03-21 • via Nuitee
C
Catherine • family_with_children • us
1
Nasy
Pros:

Nothing

Cons:

Everything.....VERY NASY HOTEL.NEEDS TO BE SHUT DOWN.

2026-03-20 • via Nuitee
N
Nomuxolisi • solo_traveller • us
8
2026-03-17 • via Nuitee
C
Citlaly • couple • us
10
2026-03-16 • via Nuitee
K
Khristina Marshall • family_with_children • us
2
Pros:

The staff members I have communicated with were very friendly. The hotel is in a good location, gym is decent.

Cons:

This is a run down, old, dirty motel. There's stains on the dirty carpet. Cigarette smoke everywhere in the building, other guests arguing in the parking lot. I checked out after the first night. Awful.

2026-03-13 • via Nuitee
J
Jennings • family_with_children • us
2
This is not what I thought I was getting
Pros:

The staff tried to help as best they could
Front Office manager Jason and Courtney
All and the issue was not and still has not been resolved.

Cons:

I am extremely disappointed with my stay at the Sonesta Simply Suites Dallas Galleria in Dallas. The hotel looks nothing like the photos advertised online. From the parking lot to the lobby, hallways, and even the rooms, the property is in very poor condition and gives more of a rundown motel feel than a hotel.
I have never stayed anywhere that looked like this, and unfortunately I am booked here for four nights and paid in full. To make matters worse, guests are being charged for parking in a lot that does not even appear safe or well maintained.
Another major issue is the smell throughout the hotel. The entire building smells strongly of smoke even though it is supposed to be a non-smoking property. It makes the environment very uncomfortable. There is also breakfast offered, but the overall cleanliness of the hotel makes it unappealing to eat anything there.
Overall, I am extremely dissatisfied with this experience and feel the property is very misleading compared to what is advertised. I would like to request a refund so that I can book accommodations somewhere else. This stay has been completely disappointing. The only pro was the staff I encounter Jason Locust the front desk manager and Courtney( i think that was her name). There has been no follow from the hotel to Booking.com as of yet and I called to follow up in my concern today 3.10.26 @1130a.m. They have been trying to reach the hotel by phone and management email and have got no answer or response. This hotel was very disappointing.

2026-03-10 • via Nuitee
N
Nomuxolisi • solo_traveller • us
7
2026-03-10 • via Nuitee
O
Ojimba • solo_traveller • ng
4
I was disappointed with regards to cleanliness of the hotel
Pros:

No breakfast was served. Not available

Cons:

Rooms were not cleaned throughout my whole stay of 7 days. No fresh towels were provided. Coffee bags was only served on the first day. Bottled water was not provided.

2026-03-04 • via Nuitee
K
Keup • family_with_children • us
1
2026-03-04 • via Nuitee
F
Francois • couple • fr
1
Very nasty place with the staff that still your stup
Pros:

The staff stole half of my stuff. To avoid at all price

Cons:

Thief

2026-03-02 • via Nuitee