Sonesta Simply Suites Dallas Richardson

The front desk clerk Alicia was very horrible spiteful disrespectful and rude. My cousin left her id in her room and we couldn’t find the key so she asked the front desk clerk Alicia about getting another clerk she told her no without an id. So she asked if she could follow her upstairs to get her id she told her no she wasn’t doing it. My cousin had to proceed to call the police. We end up getting kicked out because we kept asking what is she suppose to do and was getting irritated. Alicia kicked us both out of our rooms. In my room I had my family with me including 2 young kids. Alicia kicked me and my kids out the hotel at 4:00 o’clock in the morning. I had to find a fast cheap room because we was 2 hours away from home. The next day another customer reached out and the manager said they could walk you up to get your id. Alicia refused to do that. Manager says the camera have audio so why did they not get the part where she kept asking Alicia to follow her to get her id in her room. Then Alicia proceeded to have another altercation with the following people that came in behind us.

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First off, the staff at 12525 Greenville Ave(Dallas Texas)Sonesta location have very poor attitudes and should not be servicing the public. Specifically, a African American female(overweight with a long wig) that work the morning sshift at this location is a true disappointment and very unpleasant to be around for even 5 minutes.
My primary complaint with this facility is as follows: we all know that this is the 21st century and a lot of these hotels have illegal hidden audio and spyware in the rooms. This specific location not only has this but the consumers(guests) somehow has access to these devices, which would allow them to watch other guests and live stream their activity to post on the dark web. Corrupt insurance companies like CORVEL CORPORATION of Tampa Florida( correction, they recently changed their name to 'CorVel The Enterprise') have locations in all 50 US states are the origin of illegal activity like this and many other illegal activities. There was one specific individual that was allowed to sit in his car(with headlights on) in the Sonesta parking lot(without be questioned) from 5pm to 3am or later DAILY. This individual is accessing this illegal spyware at this property and streaming it. The perpetrator drives a Grey Nissan Maxima with a Texas license plate #VSK5761

The girl with the gap and the pimples had an attitude and told me something different from what the first girl told me and made me pay more

Getting there at night was not optimal, but would return again

The staff that checked me in was very very rude.

No bible,no phone,no house keeping.

THE STAFF AND MANAGER WAS RUDE AND REFUSED TO GIVE ME A RECEIPT

The size of the TV.

The size of the TV. 😔

Well, if I must say, I wish the TV's could be much bigger!!!

SMELL OF INDIAN HEMP @ HALLWAYS AND ELEVATOR.
THIS HAPPENED ALMOST THROUGHOUT MY STAY.

With all due respect, I would like to see the grass and trees all around the hotel groomed better and some cut down.

I would like to see the homeless have a place to go with their things instead of outside the hotel for guests view.

I also would like to see the black refrigerator and dishwasher in all rooms like advertised.

The view from my room this time was good.

Water was not hot enough.

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