Ocean Spa Hotel – All Inclusive

Excellent Shuttle service to and from airport. And extremely friendly staff with lots of amenities for the family!

The hotel completed my expectations and objectives. Thx so much for you service and attention.

We had a great memorable experience with the whole team from morning led by Ruth up to the night led by Antonio. Their bartender is great too especially Jorge. They are all friendly Alexis, Jose, Francisco, Luis, Jarud, Ivonn, Carlos, Enrique and their Mini Patron Jesus. Excellent and awesome service!! Great Job and Kudos to the whole team! Keep it up!

My stay at the Ocean Spa Hotel has been a great relaxing experience. Members os the staff (Ivonn, Ruth, Charlie, Jesus, and Fransico) are all absolute gems and heroes for my vacation experience.

The hospitality from all the staff was sincere & helpful. We had a choice of 3 restaurants onsite & all of equal quality. Our room was clean & spacious. The beach is right outside the hotel with excellent views of the ocean. We highly recommend Ocean Spa Hotel for families or romantic couples. Everyone was courteous and friendly. Thank you Ruth & her team for making our stay wonderful.

The service was way beyond belief the staff is very good Santos Pedro roof in emanuel that has been working here over 18 years very good excellent I will visit over and over again thank you

Everyone is really nice and friendly so far it's been a pleasure visiting here the food is really good and the drinks 🍸 we are enjoying are self here

Nico and Isia were amazing company and people to have around! They made the party fun and joined in playing Volleyball whenever they got the chance. It's been a blast! I hope they continue to make people happy and provide good company to others.🤙

Old hotel but renovated.
Never did i get hot water to shower.
limited towels and toiletries for 2 ladies. no shower caps
House keeping and lawn maintenance werre top notch.
Staff at the Conceirge (Manuel, Led), Alejandro at the reception, and especially the entertainment team (Nichoas, Yasmin & Isiau) were very friendly and helpful.
there was yoga, stretching, bingo, volleyball, kayak and catamaran.
We had Italian dinner and were happy with the quality, quantity was tiny but you can eat as many dishes you wish.
Their regular food was buffet -for breafast, lunch and dinner. Limited not very many varieties.
Desserts were the same every evening. and I enjoyed their soups and fish. Tthe lady at the omlette station was very talented. Manuel and Yesus were very passionate about their jobs Henry our barman was always serving us with a smile as per our choice of drinks. There were snacks, like nachos, burgers, pizza, near the pool when the restaurant was closed.
there is a shuttle bus with timings to take us to their other 4 resorts and return.
I was looking forward for the mexican dance but none, a disappointment.
Plenty of children were in their children's playground.
Lot of mosquitoes and lots of reeds in the ocean, could not swim. Remember to put a lot of Suscreen lotion as i got sun burnt.
Plenty of vendors every few minutes.
It was a great relief that timeshares were not pressing.
overall it was okay but will not return to same resort. I had better time in Porte Vallarta and Las Cabos where the foid, entertainment and rooms were worth the money.

It was our first time in Cancun.
We loved this resort. Especially the new food experience: probably the best Mexican food we ever tried. And we thought we knew Mexican cuisine. Turned out - we did not. The best part was culinary class where my child learned how to make guacamole. And of course eating it!
The room was spacious and very clean, AC made it a blast to come from hot and humid outside and cool down. The balcony had nice view. Surrounding garden area was well maintained. Hotel personnel was friendly and polite.
There were a lot of activities: yoga, bingo, aqua aerobics, parties.
Our favorite was the kids zone. The personnel there was simply awesome.
The beach area was small. We went kayaking - very safe since water is shallow.
Unfortunately we couldn't go biking - they did not have smaller bikes for children.
Bus shuttle provides transportation to other 3 hotels of the same brand. I recommend visiting all of them: each is very unique and has different things to offer.
I also recommend talking to people around: i learned a lot about Cancun, places to visit you may not find in any tourist guide for the area.
Overall, great experience. We are coming back next year!

Great service by Ivonn, Alejandra and Carlos. Always greets us with a pleasant smile ever since we came here. We always look forward for breakfast as they always give us a great morning service. Really great with kids. Hope to see them again on our next visit.

My overall stay at the Ocean spa resort was very nice. It was a timeshare presentation vacation and I got in and out of the presentation within the 90 minutes. Although some people were taken to another resort that took 8 hours to go through with the presentation, the Ocean spa resort provides three restaurants. One buffet the food is mediocre at best. The bars are open till 11:00 p.m. and all of the bartenders are very knowledgeable and helpful when ordering drinks. Location of hotel is very nice. Although it's not in the hotels strip, it is at the North end of the beach. Very quiet and peaceful, although very small resort. It was a very nice place to stay for my first time in Cancun

It was perfect every day and I slept good. I will love to come back. Breakfast, lunch and dinner is really good and the staff members are very nice and friendly.

The place and service is great the staff are quite friendly, they make you feel at home... the only thing is that the room is a bit dated. The entire space is quite clean. The entire space is relaxing.

Small older facility with bad food choices and a small list of activities that they didn't even explain to me. NO ROOM SERVICE.

I love everything about the hotel. The location. The vibe. The food. The amenities. Most of all the customer service. They’re all nice here, that you won’t feel you’re far away from home.

This is a wonderful resort for anyone seeking a quiet relaxing atmosphere. The gardens are beautiful and the beach is very quaint. We went as a family of 5 and felt very safe the entire time, they create a wonderful atmosphere. The a la carte menus for dinner are delicious and offer a wide variety. Access to the three other sister resorts was a great bonus and made the experience even more fun and exciting for the family.

Located in the Hotel Zone, the atmosphere was wonderful thanks to the staff who made it so. Isai, Nicolas and Yazmin, the activity persons, were some of the most enthusiastic people we've experienced. From the bike tours, to the Hobie Cat (small catamaran) we were so grateful to have them as our guides in the resort as well as the surrounding area. Isai, in particular, had one of the most positive energies I've experienced in the world. A rock band Lead Man who also devoted the majority of his time, while we were there, to playing volleyball with the kids of some of our fellow resort attendees in his off time. I would honestly factor in traveling to a resort just on knowing that he was there. Bearing kids or not.

The restaurants were absolutely fantastic. We had three options and on most nights we opted for the al a Carte which included Frida (a Mexican style restaurant), and Fusion (an Asian Style one). Fusion, the Asian blend, was our favorite. Not only because of the food but because of the wonderful servers. Specifically Luis and his brother along with Jesus (servers) . The energy and recommendations they brought were unparalleled to anywhere we have been. To be fair we don't fine dine much. Both restaurants offered a minimum of 5 courses. The final option was the buffet which was open every night and rotated in its ethnicities between Caribbean, Italian, Mexican and "fisherman". (not an ethnicity I know).

At the buffet, which was the most frequented food option amongst the resortians, the staff were also incredible. I wish I could name everyone that brought us such pleasure. Carlos, Ivonne, Ivone, and Manuel were a few that stood out. But again, every person that served was kind and were people that I would be so honoured to call co-workers if I was given the grateful opportunity, Luis' brother from Frida (the Mexican restaurant) also served there during our stay.

Finally the front desk staff. Again, I wish I could remember all their names. My only regret is that I was not a wealthier man so that I may have tipped the persons there more. Helpful to a fault. Stopping what they were doing, no matter the importance of the task, to help the person who was Infront of them.

The rooms were great. With the cleaning staff coming frequently and making 2 round minimum before the standard 3pm check-in time, it was extremely convenient to come and go from our room as we pleased as well as return consistently to a room with fresh towels and bedding as well as a freshly swept floor devoid of sand.

The value was amazing to say the least. A great asset was the ability to shuttle to all other resorts (4 in total). Shopping, sight seeing and peace of mind knowing we were having an awesome opportunity for what we paid was made easier with the shuttle service. Traveling up and down the east coast of Cancun there was nothing stopping us from experience but our own capacity to take in new things.

The vibe was perfect for us. As a couple, young and with no kids, we appreciated, however, the quietness and fun energy that existed. No one getting, "wasted", and causing a seen and the activity staff keeping the energy positive and high. The noise level that accompanied this was superb. Always a quiet place to read a book and always somewhere to enjoy a higher energy.

So many other great staff that I am remiss not to mention. Christian, the bellhop was one more to note. Please, do yourself a favour and go here. Message me personally if you have any questions. +1 6047513187 ( on whats app)

Beach was so okay. Drinks were terrible. We only had one meal while at the hotel (pizza and nachos) they were okay. Pool water was very cold. I wouldn’t recommend going here

Rooms are outdated, ceiling are not presentable. Beach is not good for swimming. Towels are dirty white. Bed is garbage. Food is great. Staff are nice. Activities are very good . Bus drivers are superb