Ocean Spa Hotel – All Inclusive

First time traveling to Cancun. Ocean Spa did not disappointed, it’s an older hotel but the rooms and grounds were very clean. Staff is super friendly and helpful. Our waiters Pedro, Manuel and Santos were awesome! Always going above and beyond to make us feel comfortable. Fernando our bartender was an excellent bartender and friendly. We enjoyed his service and professionalism

My wife and I have traveled all over the world, from Wengen, Switzerland to Bora Bora. This was by far the worst experience we've ever had. It started from the beginning. We used Monster's recommended transfer company for our airport to resort transportation. I went ahead and booked a private trip and was surprised to see another couple already in our vehicle. I just thought to myself that if they've going to Ocean Spa too, then I wouldn't make a big deal about it. However, luckily for them, they went to another resort. When I showed my reservations to the driver he was very apologetic and called his office. I was told they would take care of things at the resort (whatever that meant), and I knew we were screwed.

Got to the resort and my wife (a brittle diabetic) got very sick before we even checked in. We were forced to sit down for a stupid agenda review and were told the ONLY appointment we could attend the mandatory BS session was for two days later at SEVEN am! We are retired and don't do 7am, I told him, and he said it was the only time and we had to go to it. Monster should have been honest about this BS (the time), because if they were, we'd have never gone to this resort.

My wife was very sick for a few hours, so I took a walk around the property to see if it was better than the first impression. It was even worse! It's old and really has no business being considered a "resort" of any kind. I spoke to someone about my wife being a diabetic and could I get a few more Cokes for the refrigerator (there was 2 and 2 beers) and was told "no" we have limits. I bargained with them and said, take the beers (we don't drink) and let me have two more Cokes. They finally relented.

The "beach" is nothing more than a sandy shore right next to a multi-boat dock or marina. We are from Florida, live on the water, and would never swim in that cesspool.

The room has no bed lamps. The hot water took about 10 minutes to come up to the sink and shower (no joke) and the water stunk. The in-room towels were old and mostly grey. They looked like they were 20 years old and very unsanitary.

My wife was able to make it to dinner, but the food was horrible. I asked how we could access room service, thinking they might have a better menu, but was informed they don't have room service.

We went back to our room and immediately contacted our airline, changed our reservations and we left the next morning (this morning, 2/11/2026). We are now back home where I know I can take care of my wife and do not have to subject her to the worst "resort" we have ever been too.

It's late tonight and will contact Monster about this disgusting property and the fact that we wasted our time and money on this garbage.

We had a great experience hospitality, food and accommodations were great. Our interactions with Ivonn, Carlos,Antonio, Jorge, Luis, Francisco, Jesus, Jose, Jaret and Alexis were stellar. This team of individuals made our visit feel more like a family gathering versus strangers. You all were great and outstanding care, commitment to this brand was undeniably the absolute best. Thank you all and I hope to see you all again soon.

Excellent Shuttle service to and from airport. And extremely friendly staff with lots of amenities for the family!

The hotel completed my expectations and objectives. Thx so much for you service and attention.

We had a great memorable experience with the whole team from morning led by Ruth up to the night led by Antonio. Their bartender is great too especially Jorge. They are all friendly Alexis, Jose, Francisco, Luis, Jarud, Ivonn, Carlos, Enrique and their Mini Patron Jesus. Excellent and awesome service!! Great Job and Kudos to the whole team! Keep it up!

My stay at the Ocean Spa Hotel has been a great relaxing experience. Members os the staff (Ivonn, Ruth, Charlie, Jesus, and Fransico) are all absolute gems and heroes for my vacation experience.

The hospitality from all the staff was sincere & helpful. We had a choice of 3 restaurants onsite & all of equal quality. Our room was clean & spacious. The beach is right outside the hotel with excellent views of the ocean. We highly recommend Ocean Spa Hotel for families or romantic couples. Everyone was courteous and friendly. Thank you Ruth & her team for making our stay wonderful.

The service was way beyond belief the staff is very good Santos Pedro roof in emanuel that has been working here over 18 years very good excellent I will visit over and over again thank you

Everyone is really nice and friendly so far it's been a pleasure visiting here the food is really good and the drinks 🍸 we are enjoying are self here

Nico and Isia were amazing company and people to have around! They made the party fun and joined in playing Volleyball whenever they got the chance. It's been a blast! I hope they continue to make people happy and provide good company to others.🤙

Old hotel but renovated.
Never did i get hot water to shower.
limited towels and toiletries for 2 ladies. no shower caps
House keeping and lawn maintenance werre top notch.
Staff at the Conceirge (Manuel, Led), Alejandro at the reception, and especially the entertainment team (Nichoas, Yasmin & Isiau) were very friendly and helpful.
there was yoga, stretching, bingo, volleyball, kayak and catamaran.
We had Italian dinner and were happy with the quality, quantity was tiny but you can eat as many dishes you wish.
Their regular food was buffet -for breafast, lunch and dinner. Limited not very many varieties.
Desserts were the same every evening. and I enjoyed their soups and fish. Tthe lady at the omlette station was very talented. Manuel and Yesus were very passionate about their jobs Henry our barman was always serving us with a smile as per our choice of drinks. There were snacks, like nachos, burgers, pizza, near the pool when the restaurant was closed.
there is a shuttle bus with timings to take us to their other 4 resorts and return.
I was looking forward for the mexican dance but none, a disappointment.
Plenty of children were in their children's playground.
Lot of mosquitoes and lots of reeds in the ocean, could not swim. Remember to put a lot of Suscreen lotion as i got sun burnt.
Plenty of vendors every few minutes.
It was a great relief that timeshares were not pressing.
overall it was okay but will not return to same resort. I had better time in Porte Vallarta and Las Cabos where the foid, entertainment and rooms were worth the money.

It was our first time in Cancun.
We loved this resort. Especially the new food experience: probably the best Mexican food we ever tried. And we thought we knew Mexican cuisine. Turned out - we did not. The best part was culinary class where my child learned how to make guacamole. And of course eating it!
The room was spacious and very clean, AC made it a blast to come from hot and humid outside and cool down. The balcony had nice view. Surrounding garden area was well maintained. Hotel personnel was friendly and polite.
There were a lot of activities: yoga, bingo, aqua aerobics, parties.
Our favorite was the kids zone. The personnel there was simply awesome.
The beach area was small. We went kayaking - very safe since water is shallow.
Unfortunately we couldn't go biking - they did not have smaller bikes for children.
Bus shuttle provides transportation to other 3 hotels of the same brand. I recommend visiting all of them: each is very unique and has different things to offer.
I also recommend talking to people around: i learned a lot about Cancun, places to visit you may not find in any tourist guide for the area.
Overall, great experience. We are coming back next year!

Great service by Ivonn, Alejandra and Carlos. Always greets us with a pleasant smile ever since we came here. We always look forward for breakfast as they always give us a great morning service. Really great with kids. Hope to see them again on our next visit.

My overall stay at the Ocean spa resort was very nice. It was a timeshare presentation vacation and I got in and out of the presentation within the 90 minutes. Although some people were taken to another resort that took 8 hours to go through with the presentation, the Ocean spa resort provides three restaurants. One buffet the food is mediocre at best. The bars are open till 11:00 p.m. and all of the bartenders are very knowledgeable and helpful when ordering drinks. Location of hotel is very nice. Although it's not in the hotels strip, it is at the North end of the beach. Very quiet and peaceful, although very small resort. It was a very nice place to stay for my first time in Cancun

It was perfect every day and I slept good. I will love to come back. Breakfast, lunch and dinner is really good and the staff members are very nice and friendly.

The place and service is great the staff are quite friendly, they make you feel at home... the only thing is that the room is a bit dated. The entire space is quite clean. The entire space is relaxing.

Small older facility with bad food choices and a small list of activities that they didn't even explain to me. NO ROOM SERVICE.

I love everything about the hotel. The location. The vibe. The food. The amenities. Most of all the customer service. They’re all nice here, that you won’t feel you’re far away from home.

This is a wonderful resort for anyone seeking a quiet relaxing atmosphere. The gardens are beautiful and the beach is very quaint. We went as a family of 5 and felt very safe the entire time, they create a wonderful atmosphere. The a la carte menus for dinner are delicious and offer a wide variety. Access to the three other sister resorts was a great bonus and made the experience even more fun and exciting for the family.