Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Beautiful hotel
Pleasant lobby
Must-try restaurant
Cons:
Dirty carpets
No kettle
Inadequate heating control
Service inconsistencies

Categories

Cleanliness
7.95
Reviews mentioned dirty carpets and maintenance issues affecting cleanliness.
Service
9.42
Service experiences varied; some reports of unhelpfulness and noise issues impacted overall service sentiment.
Location
10
Positive mentions of central location and proximity to amenities.
Room Quality
8.46
Reports of inadequate room arrangements and heating control issues.
Amenities
9.41
Facilities are generally adequate but specific items like a kettle were missing.
Value for Money
8.94
Complaints about price not aligning with room quality and service.
Food and Beverage
9.4
Restaurant received praise, but breakfast quality was noted to have declined.
Overall Experience
10
Overall positive sentiment despite mentioned issues; hopes for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 09:39

Property Description

Luxurious Accommodations and Amenities
The Grand Hotel Wien, just a 3-minute walk from the Vienna State Opera, offers opulent rooms with modern amenities like flat-screen TVs, coffee makers, and marble bathrooms with deluxe toiletries. The Grand Spa N°605 provides a lavish wellness experience with saunas, steam baths, and a range of beauty treatments.

Culinary Delights
Indulge in fine dining at the hotel's 5 restaurants, including the Michelin-starred “Le Ciel by Toni Mörwald” and the Japanese restaurant “Unkai”. Sip on cocktails at the Kavalier Bar or enjoy Viennese specialties at the Grand Brasserie.

Convenience and Services
Guests can take advantage of valet parking, free WiFi, a business center, and complimentary shoe-shine service. With 12 meeting rooms and Vienna's grand ballroom, the Grand Hotel Wien is perfect for both leisure and business travelers. Book now to experience luxury in the heart of Vienna!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 36 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for € 19 per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 92 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9.2
Based on 2535 reviews
Cleanliness: 7.95
Service: 9.42
Location: 10
Room Quality: 8.46
Amenities: 9.41
Value for Money: 8.94
Food and Beverage: 9.4
Overall Experience: 10
M
M.Birgi Sonmezer • family_with_children • tr
10
2026-02-14 • via Nuitee
A
Aleksandar • family_with_children • rs
10
2026-02-14 • via Nuitee
L
lozzah714 • Friends getaway
4
Not so great
Pros:

Second visit, this one not as good as last. Lots of changes. Breakfast good but reception and housekeeping a bit hit and miss and the stunning 1870 restaurant now used for half board rather than top luxury. Seems to have slipped from 5* to 4 at best, just since we visited last year. The feeling of luxury has gone, more like “cram ‘em in” shame but plenty of other great hotels in area.

2026-02-13 • via Tripadvisor
A
Anna • family_with_children • cy
8
2026-02-08 • via Nuitee
M
motzkitrash • Family • Asuncion
10
still imperial
Pros:

Perfect location from a walkable distance to underground and trams AND also to the opera and the pedestrian zones on the way to Stephansplatz. We had already stayed here a couple years ago albeit in a different floor/rooms, though I don't know if there were changes after the Eurostars takeover. Our room felt a bit narrow now and there was a missing plug to switch on the lamps by the bed, though we did not need them so we didn't complain about them. The bathroom was also smaller but again, I suppose that's on it being a different room/floor. Clean to the core and with perhaps the most wonderful breakfast (BENEDICT EGGS ALL THE WAY) out of all the hotels we've stayed at in Europe. The staff at the front desk seemed interns or newbies and despite a hiccup or two, lovely at every encounter. Loved seeing familiar faces at the breakfast room though. The biedermeier/belle epoque/victorian environment gives the hotel its magical vibes that made me fall in love with it back in 2024 and fortunately are and hope will stay there forever.

2026-02-03 • via Tripadvisor
S
Stojanovic • family_with_children • rs
10
Pros:

Sve!

Cons:

Ljubaznost i lokacija.

2026-01-17 • via Nuitee
宣夫 • couple • jp
8
また，利用したいホテルです。
Pros:

朝食に本格的な和風料理がありうれしかった。料理が充実してました。
サウナの設備もありよかった。

Cons:

多々ありますが，我慢出来る範囲です．

2026-01-17 • via Nuitee
M
mirunan2016 • Family • Bucharest
2
Awful reception staff
Pros:

The hotel is good, low standard than years ago, but the reception staff is beyond anyone can imagine. Only unprofessional young employees that are not able to manage the reservation and cannot treat old costumers like that should have!

2026-01-16 • via Tripadvisor
M
mercedes • family_with_children • us
10
it was very nice. loved the piano bar in the lobby.
Pros:

great breakfast. room was nice too. location is about 4 blocks from the main center. i would stay there again.

Cons:

nothing

2026-01-16 • via Nuitee
F
Filippo • family_with_children • it
9
2026-01-16 • via Nuitee
K
Kurt • couple • ro
6
2026-01-15 • via Nuitee
J
John • couple • au
7
Premium property let down in some areas
Pros:

Grand hotel, big rooms, great location, excellent breakfast

Cons:

The bed was horrid for a property of this standard.
Visible bathroom mold, which was somewhat cleaned at our request

2026-01-14 • via Nuitee
A
Anna • couple • fr
8
Séjour très agréable
Pros:

La gentillesse l’efficacité le professionnalisme du personnel
Et un excellent petit déjeuner

Cons:

Le spa après 20h n’était pas tenu de l’eau partout des serviettes qui trainaient et peu d’eau citronnée dans les carafes

2026-01-14 • via Nuitee
G
Georgia Blume • couple • gb
9
Wonderful, romantic, happy memories too.
Pros:

Amazing breakfast. Beautiful room. Friendly staff. Spent a little more than budget allowed on this hotel, well worth it.

Cons:

Everything was perfect.

2026-01-12 • via Nuitee
M
Michael, Dr. med. • couple • de
6
Pros:

Gute Lage

Cons:

Sehr in die Jahre gekommen. Zimmerausstattung tw. defekt (elektrische Rolos nicht funktioniert, Gardinen schließen nicht)

2026-01-12 • via Nuitee
V
viktor • couple • ua
10
Cons:

В пятизвёздочном отеле должны убирать два раза в день. Здесь почему-то не убирали вечером не готовили ко сну

2026-01-11 • via Nuitee
K
Kurtenbach • couple • de
9
Sehr gut
Pros:

Ein tolles Haus.

Cons:

Kleine Reparaturen sind nötig. Es muss gespart werden.

2026-01-11 • via Nuitee
C
Catherine • couple • fr
10
Nous reviendrons
Pros:

Le grand confort de la chambre, l’emplacement de l’hôtel

Cons:

Rien, tout était parfait

2026-01-11 • via Nuitee
H
Hatice • couple • tr
10
2026-01-09 • via Nuitee
A
alfonso • couple • na
10
2026-01-09 • via Nuitee