Extended Stay America Suites - Columbus - Polaris

Hotels
Extended Stay America Suites
7 (447 reviews)
8555 Lyra Drive , Columbus , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High price discrepancies

Categories

Cleanliness
4.75
Several reviews mention dirty rooms and lack of cleanliness.
Service
9.25
Positive mentions of friendly and helpful staff.
Location
9.25
Multiple reviews highlight the great location and convenience.
Room Quality
6.75
Mixed feedback on room condition with some mentions of outdated and dated rooms.
Amenities
6.75
Amenities not well-received, missing kitchen items, and limited breakfast.
Value for Money
5.75
Concerns about pricing and value in relation to services provided.
Food and Beverage
5.75
Limited breakfast options led to dissatisfaction.
Overall Experience
7.75
Generally mixed impressions with some positive experiences but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:45

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Whether you're staying for a few days or an extended period, you can prepare your meals just the way you like them.

Complimentary Grab-and-Go Breakfast
Start your day right with our free Grab-and-Go breakfast featuring coffee, hot cereal, breakfast bars, and pastries. No need to worry about the most important meal of the day - we've got you covered with a quick and delicious breakfast option.

Convenient Amenities and Nearby Attractions
Enjoy complimentary WiFi, 24-hour front desk service, laundry facilities, and more during your stay. Plus, take advantage of our free onsite parking and explore nearby attractions like the Polaris Fashion Place, JP Morgan Chase, and the Columbus Zoo.

Book your stay at Extended Stay America - Columbus - Polaris for a comfortable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 447 reviews
Cleanliness: 4.75
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 6.75
Value for Money: 5.75
Food and Beverage: 5.75
Overall Experience: 7.75
D
Darlene couple us
10
2026-02-12 via Nuitee
A
Abdulmalik family_with_children us
7
Pros:

Location and amenities for the price.

Cons:

The furniture in my room (#253) was suffering from wear and exposure. I didn't feel comfortable putting any of my clothes in the available storage spaces.

2026-02-08 via Nuitee
K
Keister family_with_children us
10
Pros:

Perfect size, very accommodating.

Cons:

Lack of utensils for cooking

2026-01-21 via Nuitee
D
Dhairyashil solo_traveller au
8
Very good.
Pros:

Location and Room.

2026-01-21 via Nuitee
M
Mary solo_traveller us
3
Pros:

Old, dirty,did not feel safe

Cons:

Dirty old

2026-01-19 via Nuitee
D
Don solo_traveller us
5
Place is good but the Booking.com is not good. They change the price after when I select from the 1s
Pros:

Location is really good

Cons:

When I search the hotels this hotel price showed around $75 and then I booked it few months back. Now I see that they charged me way more than 150+. This is not right. I looked from the hotel web site and the price is around $75 with tax and all it is around $90. This is not correct and I trust booking.com and that's why I did not even check the card till now. Very bad.

2026-01-19 via Nuitee
O
Ophelia family_with_children us
7
It was good
Pros:

The young lady that checked me in was very nice and I could tell they were very understaffed but she helped everyone with a great attitude

Cons:

Very dirty due to construction and workers staying at hotel definitely need more staff for upkeep and cleanliness.

2025-12-22 via Nuitee
B
Bradie family_with_children us
8
2025-12-20 via Nuitee
A
Alison solo_traveller us
8
2025-12-18 via Nuitee
D
Dax solo_traveller us
10
2025-11-28 via Nuitee
A
Amy couple us
10
Great location and friendly staff.
Pros:

We had great Customer Service while checking in. Kerrens and Patricia did a great job to make it an easy and seamless process. They were friendly and informative and started our stay out on a positive note.

Cons:

Nothing

2025-11-08 via Nuitee
J
Jaden family_with_children us
9
2025-11-06 via Nuitee
J
Jameson family_with_children us
10
Great stay, this really nice alternative to standard hotel, because of the kitchenette. They don’t provide pots and pans
Pros:

Very nice property. Clean and well kept. Very close to shops there is a sheets gas station with in walking distance as well as restaurants m.

Cons:

Parking is limited especially late at night be prepared to park away from the front door if you’re coming in after 7pm. But the area seems pretty safe very congested area very busy.

2025-10-26 via Nuitee
Y
Yair family_with_children us
8
2025-10-16 via Nuitee
Y
Yair family_with_children us
8
2025-10-16 via Nuitee
K
Kristie family_with_children us
3
I will never stay at this hotel again
Pros:

In Polaris

Cons:

The room wasn’t clean sheets were dirty crumbs all over the beds, shower curtain filthy and had paint splatters all over. Pubic hairs all in the bathtub. The floors were filthy left the bottoms of our socks black all in all not very satisfied. The windows were left unlocked when we arrived in the 148 room and the screen on the one window looks as if someone tried to get in

2025-10-13 via Nuitee
R
Riad
2
Pros:

They didn’t give me room, because I arrived 12:03 AM

2025-10-10 via Nuitee
F
Fernando
10
Pros:

Nice

2025-10-09 via Nuitee
S
Steven family
8
Pros:

Staff were helpful (Ebony). Room as exceedingly dated, sketchy and worn out. Only the ads and posters in the elevator are modern.

While in an area with modern competitors and strong commercial synergy, this property is being milked. Sad.

2025-10-07 via Nuitee
P
Peter family_with_children us
10
Pros:

Excellent

Cons:

good place

2025-10-06 via Nuitee