Extended Stay America Suites - Columbus - Polaris

Hotels
Extended Stay America Suites
7 (478 reviews)
8555 Lyra Drive , Columbus , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
High price discrepancies

Categories

Cleanliness
4.75
Several reviews mention dirty rooms and lack of cleanliness.
Service
9.25
Positive mentions of friendly and helpful staff.
Location
9.25
Multiple reviews highlight the great location and convenience.
Room Quality
6.75
Mixed feedback on room condition with some mentions of outdated and dated rooms.
Amenities
6.75
Amenities not well-received, missing kitchen items, and limited breakfast.
Value for Money
5.75
Concerns about pricing and value in relation to services provided.
Food and Beverage
5.75
Limited breakfast options led to dissatisfaction.
Overall Experience
7.75
Generally mixed impressions with some positive experiences but significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:45

Property Description

Fully Equipped Kitchen in Every Room
Experience the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Whether you're staying for a few days or an extended period, you can prepare your meals just the way you like them.

Complimentary Grab-and-Go Breakfast
Start your day right with our free Grab-and-Go breakfast featuring coffee, hot cereal, breakfast bars, and pastries. No need to worry about the most important meal of the day - we've got you covered with a quick and delicious breakfast option.

Convenient Amenities and Nearby Attractions
Enjoy complimentary WiFi, 24-hour front desk service, laundry facilities, and more during your stay. Plus, take advantage of our free onsite parking and explore nearby attractions like the Polaris Fashion Place, JP Morgan Chase, and the Columbus Zoo.

Book your stay at Extended Stay America - Columbus - Polaris for a comfortable and convenient experience.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 478 reviews
Cleanliness: 4.75
Service: 9.25
Location: 9.25
Room Quality: 6.75
Amenities: 6.75
Value for Money: 5.75
Food and Beverage: 5.75
Overall Experience: 7.75
V
Vogelsong extended_group us
3
I will never stay there again.
Pros:

Nothing

Cons:

There were no dishes in the cupboards.
It was dingy, and the grass needed mowed.
It just looked run down.
We were told there was breakfast.
Coffee, tea, and muffins. No eggs, toast, waffles, oatmeal, bacon, sausage, milk, juice. I would have had a larger choice at a filling station.

2026-07-24 via Nuitee
M
Miracle couple us
10
2026-07-14 via Nuitee
B
Betty solo_traveller us
4
Pros:

It was clean and staff was polite.

Cons:

I talked to Tony the manager and told her about the ants and also location I showed pictures to Amy I was ru o that I would get a partial refund to date th at hasn't happened.

2026-07-11 via Nuitee
J
Jordan solo_traveller us
2
Pros:

They don't have enough staff. We waited 34 minutes before someone came to check us in. The staff was professional but not enough staff

Cons:

Not enough staff and the elevator was out of order.

2026-07-08 via Nuitee
G
Gerard couple us
10
We were only there to sleep and get back on the road
2026-06-28 via Nuitee
C
Constance solo_traveller us
5
Functional but not inviting
Pros:

The location is near the interstate and businesses. There is nothing especially unique around it but convenient.

Cons:

Functional but worn out in every aspect and in need of renovation. Broken microwave and vanity drawers, and other things. Also a dark room with poor lighting.

2026-06-28 via Nuitee
D
Damon Williams solo_traveller us
8
Cons:

No smoking rooms available

2026-06-19 via Nuitee
M
Myonee And Mike solo_traveller us
8
Pros:

We love the location.

2026-06-14 via Nuitee
A
Adrenna Hernandez solo_traveller us
8
2026-06-10 via Nuitee
C
Christine solo_traveller us
4
Okay but won’t stay there again
Pros:

Parking lots not well lighted. Won’t stay there again

Cons:

Neighborhood little scary. Later was told it was a “bad” neighborhood

2026-06-08 via Nuitee
D
David extended_group us
1
Bad
Pros:

Location

Cons:

It was dirty, lack of towels, mold in the bathroom and on the windows tv did not work phone did not work Exhaust fan in bathroom did not work

2026-06-07 via Nuitee
J
Jason couple us
8
It turned out to be good!
Pros:

They upgraded our room when the first smelt like smoke.

Cons:

The smoke smell in first bathroom we had.

2026-06-01 via Nuitee
S
Shumaker solo_traveller us
10
2026-05-30 via Nuitee
F
Faye couple us
10
2026-05-26 via Nuitee
T
Tom solo_traveller us
6
2026-05-26 via Nuitee
S
Steven couple us
8
2026-05-18 via Nuitee
L
Lisa couple us
1
Absolutely awful and would not stay here ever again or recommend this property to anyone.
Pros:

Absolutely nothing. This was the worst hotel I have ever experienced. I paid triple the price as there was a big concert in the area. Upon arrival the room smelled awful of some time of cleaner to cover up a worse smell, the toilet would not flush properly, the tv didn’t work, something sticky was all over the tv stand, and this morning we awoke to a ton of mini ants all over the nightstand. It was absolutely disgusting.

Cons:

Nothing

2026-04-27 via Nuitee
N
Nicole couple us
9
Pros:

The staff were SO helpful and friendly -- amongst the best of any hotel I've ever been to!

2026-04-23 via Nuitee
C
Chris solo_traveller us
8
2026-04-22 via Nuitee
couple us
10
2026-04-20 via Nuitee