B&B Hotel Orlando International Drive Near Universal - Newly Renovated!

I had a very disturbing experience at this hotel. During my stay, my work laptop, AirPods, and portable charger were stolen directly from my room. These items were not misplaced — they were left inside the room and went missing while I was out.

The only individuals who had access to my room during that time were hotel staff (housekeeping or maintenance). I immediately reported the theft to management and filed a police report.

What makes this situation even worse is the complete lack of follow-up. After the initial report, my calls have repeatedly gone unanswered. There has been no meaningful communication, accountability, or sense of urgency regarding a very serious issue — especially considering this was a work laptop containing sensitive information.

Guests should not have to worry about their belongings being taken from their room, nor should they have to chase management for basic communication after reporting a theft.

I strongly advise future guests to use extreme caution with valuables. Based on my experience, I would not stay here again.

Stayed here for 10 days. The hotel has recently been refurbished and is of a very high standard. The rooms are spacious and have comfortable beds and a modern updated bathroom. The breakfast is very good and the service is second to done. The staff are very friendly and attentive led by the hotel manager Alix who could not have done any more to make our stay as memorable as it was. This hotel will not disappoint

Wow, such a nice place! From the moment we arrived, we felt really welcomed. Our room was super nice, with a pool view. The hotel is newly renovated and very modern. They have a pretty good breakfast, but it’s extra. Honestly, I’d definitely come back. Big shoutout to the whole staff for taking such great care of us

⭐️⭐️ (2/5) – Beautiful hotel, rushed opening, major issues

Let me start by saying this hotel is beautiful and has a LOT of potential. The rooms are modern, clean, and aesthetically pleasing. Housekeeping and staff are AMAZING, friendly, professional, and truly doing the best they can. None of this is their fault.

That said… this place should NOT have opened yet.

• There is a $35 early check-in fee, which would be fine if everything else actually worked.
• The phones do not work because the hotel “doesn’t have a landline yet,” so you cannot reach the front desk from your room.
• Laundry facilities were out of order my entire stay.
• Back entrance doors are locked and your room key does NOT allow re-entry. If you park in the back, you must walk all the way around to the front lobby every single time.
• No elevator. If you have luggage, good luck carrying it up the stairs.
• Internet was in and out the entire stay.
• The TV in my first room did not work.

Now the biggest issue and this is unacceptable:
When showering, sewage came up through the drain. Yes, literal poop. This happened to me AND at least three other guests. I had to be moved to another room. That alone is a health hazard and should have shut everything down immediately.

Again, the staff handled it as best as they could and were incredibly apologetic and helpful. But management and ownership seriously need to step up. This was clearly a rushed grand opening, and guests are now paying the price for it.

This hotel needs to close temporarily, fix the plumbing, access issues, elevators, laundry, internet, and basic amenities, then reopen properly. Because right now, pretty walls do not make up for broken systems and sewage problems.

It’s a shame because this place could be great. But until these issues are resolved, I would not recommend staying here.

Gracias

All good

Don't stay in this hotel!!!
They charge $100 deposit fee and never refund your money back. Every phone, email which you try to contact them doesn't exist. A true scam to get money from people
If you don't trust me check another review to see what people say about this.
About the hotel there are very strange people staying at reception lodge all day, I don't think they are guest probably homeless people which they allow to stay there. There's no room service even if you stay one week. The corridors stinks.
Get another place to stay.

Wouldn’t come back, not worth it.

They were on renovations but geez, well u get for what u paid. Never coming to this hotel 👎

It was very nice even with construction

I was there for 3 days, in room 1118 there were some small cockroaches, in the bathroom, on the floor of the room.

During this period the room was not cleaned...
The hotel is excellent. I noticed that they are undergoing renovations, everything should be better.

Son amables los de recepción, pero están haciendo arreglos al hotek y quitaron el agua en la mañana un solo dia y no avisaron , es bueno

The entire hotel is under construction, the rooms are dirty and full of cockroaches. The toilet overflowed when we flushed it. The bed was full of bedbugs. There was no staff in the lobby when we arrived. The pool, restaurant, and gym were closed. We had to leave the hotel in the middle of the night and go somewhere else. They should close it down.

Room is very clean

v good

No pool and I purchased room by pool and wasnt placed by the pool.

Horrible customer service. Under construction, no amenities and still a resort fee. Never again

The room was very musty and humid, the AC was turned down to 60° so I assumed it was recently turned on and the room faced west with the sun beating the window. As of 0130 I went out to sleep in the truck with a soaked bed and a still hot, humid room.

Walked into room had bugs crawling around floor bathroom got another room with same uncleanliness! Slept in my car

There was nothing positive I can say about the whole experience I'm glad I only stayed one night.