Comfort Inn & Suites Chattanooga-East Ridge

Hotels
•
Comfort
7.4 (593 reviews)
6710 Ringgold Road , Chattanooga , US
+1 423-822-8717

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Convenient location (near expressway, shopping, downtown)
Good value/affordable
Comfortable beds
Some rooms described as very clean and renovated
Decent breakfast variety
Cons:
Stained/soiled sofas and carpets
Mildew/mold and specific cleanliness incidents
Pull-out bed and furniture issues
Breakfast not hot enough / ends early
Pool closed for private events
Broken fridge reported
Parking lot in poor condition

Categories

Cleanliness
6
Mixed but leaning negative: multiple reports of stained sofas, dirty carpet, mildew/mold, and isolated issues (snot on sink cabinet) despite some guests calling rooms 'spotless'.
Service
8.8
Consistently positive: several mentions of friendly, helpful staff and good room service/cleaning when guests were out.
Location
8
Generally positive: easy on/off the expressway, close to downtown, shopping and restaurants; one guest was initially concerned but later satisfied.
Room Quality
6.2
Mixed to negative: frequent complaints about stained sofas, pull-out bed issues, uneven beds, drawers not staying closed and dated carpeting/lighting.
Amenities
6.5
Below average: pool access issues (closed for private party), a reported broken fridge, and some missing/badly maintained items (silverware concerns).
Value for Money
8.6
Strong positive: multiple guests highlight good value and affordability, with several saying they'd rebook because of price and updated interiors.
Food and Beverage
6.4
Mixed: breakfast often described as decent with many options, but recurring complaints that food wasn't hot enough and breakfast service ended early.
Overall Experience
8.7
Overall mixed but skewing positive: many guests reported comfortable, clean-feeling stays and friendly staff, balanced against notable cleanliness/room-quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Newly Renovated Property
Experience the newly renovated Comfort Inn & Suites Chattanooga-East Ridge, just a short drive from Central Chattanooga and the Tennessee Aquarium. Enjoy the modern amenities and stylish decor that make your stay unforgettable.

Modern Amenities
Relax in guest rooms equipped with a flat-screen TV, free WiFi, microwave, and refrigerator. Everything you need for a comfortable stay is right at your fingertips.

Convenient Location
Explore nearby attractions like Camp Jordan Park and Hamilton Place Mall, all within easy reach of the hotel. Make the most of your visit to Chattanooga with our prime location.

Book your stay at Comfort Inn & Suites Chattanooga-East Ridge now for a delightful and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

7.4
Based on 593 reviews
Cleanliness: 6
Service: 8.8
Location: 8
Room Quality: 6.2
Amenities: 6.5
Value for Money: 8.6
Food and Beverage: 6.4
Overall Experience: 8.7
J
Joseph • couple • us
8
2026-11-05 • via Nuitee
H
Haddy • solo_traveller • us
1
I hated it
Pros:

Do not stay here

Cons:

The staff at this hotel were absolutely unprofessional, dishonest, and disrespectful. From the very first night, we were harassed by hotel staff and ultimately kicked out of the hotel over a fire alarm that went off in the hallway outside our room. Staff insisted that the alarm originated from inside our room, despite the firefighter confirming that it was coming from the hallway.

To make matters worse, I was initially told by the check-in staff that because I was traveling from out of town, my deposit would only be $20. However, I was later told that I needed to pay a $250 deposit. This clearly demonstrates the lack of communication between employees and the complete inconsistency in how they handle their guests.

We were kicked out of the hotel on our very first night, and management refused to issue a refund. The situation became even more disturbing when staff attempted to tell responding police officers that the firefighter had claimed we were smoking. That was not what we were told. When the officer came to our room, he could not detect any smell of smoke and advised us to escalate the situation through corporate.

I have never experienced such a lack of professionalism, accountability, and basic customer service at a hotel. The staff were quick to make accusations but unwilling to take responsibility or communicate honestly. Being removed from a hotel without a refund, especially under these circumstances, is unacceptable. I strongly advise management and corporate to investigate this incident and address the way guests are being treated.

2026-11-04 • via Nuitee
E
Esgar • couple • us
7
2026-11-02 • via Nuitee
T
Terry • couple • us
10
Would have been good if bathroom was cleaned.
Cons:

Bathroom sink cabinet had snot on it,

2026-10-20 • via Nuitee
S
Smith • family_with_children • us
1
2026-10-18 • via Nuitee
J
Judith • solo_traveller • us
8
Decent place, safe
Pros:

Easy to find, night clerk was friendly and helpful. Room was very clean, bed was super comfy. Breakfast was delicious, a little warm but ok.

Cons:

Breakfast was not hot enough

2026-10-15 • via Nuitee
E
E • couple • us
8
It worked fine for a quick stop on our way to our final destination.
Pros:

Easy on and off the expressway

Cons:

Breakfast

2026-10-15 • via Nuitee
D
Dani • family_with_children • us
7
I’d stay again because it was clean and neat and in a good area.
Pros:

I like the renovations. Breakfast was decent, neatly put with lots of options.

Cons:

Stains on the pull out couch. Also, it was not made up had to add the sheets. The room didn’t come with enough towels and cloths even tho I was asked how many ppl in the room. Parking lot needs to be paved , lots of holes.

2026-10-12 • via Nuitee
W
Witcher • couple • us
8
We had a great stay, staff was friendly, room service were great at cleaning when you were gone for the day and we came
Pros:

It’s places in a good location only 3 minutes from east ridge down town stores and restaurants and only 15 minutes from downtown Chattanooga

Cons:

There were a few spots on the couch furniture that we didn’t want to touch. The drawers in the main bedroom tv stand wouldn’t stay closed and kept having to push them in to walk past that area.

2026-10-12 • via Nuitee
A
Allyson • family_with_children • us
8
Very good for price
Pros:

Good

Cons:

Yes

2026-10-10 • via Nuitee
A
Alina • solo_traveller • us
10
2026-10-08 • via Nuitee
A
Alejandra • extended_group • co
7
2026-10-08 • via Nuitee
K
Karen • couple • us
2
Not pleasant!
Pros:

Close to the freeway

Cons:

The suite we stayed in had a strong mildew smell, and the event over the sink appeared to have black mold on it.

2026-10-07 • via Nuitee
D
diane • couple • us
9
We’re traveling it was clean and comfortable
Pros:

The bed was comfortable

Cons:

Nothing nothings

2026-09-19 • via Nuitee
J
Juan • solo_traveller • us
9
2026-09-15 • via Nuitee
D
David • couple • us
7
2026-09-15 • via Nuitee
D
Daniel • extended_group • ro
9
2026-09-12 • via Nuitee
B
Brinson • solo_traveller • us
1
Pros:

Location was good.

Cons:

My room was very dirty, couch was terribly soiled and my bed for some reason wasn't level. I honestly believe they give certain rooms to certain people if you know what I mean.

2026-09-11 • via Nuitee
B
Bins • solo_traveller • us
10
2026-09-08 • via Nuitee
K
Kayla • family_with_children • us
10
Great stay!
Pros:

Clean and comfortable!

Cons:

I didn’t like that breakfast ended at 9:30. Most hotels are a little later than that.

2026-09-08 • via Nuitee