Hotel Chicago Downtown, Autograph Collection

Hotels
•
Autograph Collection
9 (729 reviews)
333 North Dearborn Street (Driveway Entrance at 350 N. State Street) , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Kind and helpful staff
Clean hotel
Cons:
Outdated rooms
High valet parking fees
Restroom cleanliness issues

Categories

Cleanliness
8.46
The hotel was clean, but there were some concerns about restroom cleanliness mentioned.
Service
9.93
The staff was consistently praised for their kindness and helpfulness, particularly Richard.
Location
9.97
Multiple reviews highlighted the great location as a significant positive aspect.
Room Quality
8.42
Some reviews noted that the rooms were a bit outdated and tired.
Amenities
8.45
General amenities were viewed positively, though some guests mentioned issues like loud fans.
Value for Money
8.91
Comments about value were mixed, with mentions of high valet fees.
Food and Beverage
8.46
No specific comments about food and beverage, assumed standard for hotel offerings.
Overall Experience
9.43
Most guests had a very positive overall experience, expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:20

Property Description

Riverfront Location and Nearby Attractions
Situated next to the House of Blues and overlooking the Chicago River, Hotel Chicago Downtown, Autograph Collection offers a prime location near Millennium Park. Explore the city with ease, as Navy Pier and Willis Tower are just a mile away.

Luxurious Rooms and Amenities
Indulge in comfort with floor-length windows, Egyptian linens, and a 42-inch flat-screen TV in every room. Unwind at the 24-hour fitness center or pamper yourself with spa services. The hotel also boasts a dedicated business floor for your convenience.

Dining and Services
Savor handcrafted drinks at Chicagoan bar and dine at the connected Bin 36 restaurant. Enjoy personalized concierge assistance and valet laundry services throughout your stay. Book now to experience the best of Chicago at Autograph Collection Downtown Chicago Hotel.

Important information:

Upon check-in photo identification and credit card are required. The name on the credit card must match the name on the reservation.

Guests with accessibility needs can inform the property of any special requests during the booking process.

Please note that a $200 incidental authorization is mandatory during check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 78 per day.

  • Internet

    WiFi is available in all areas and costs USD 18 per 24 hours.

Location

Guest Reviews

9
Based on 729 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
F
Farzaneh • family_with_children • ca
10
Pros:

Great and respectful employee, very good location, clean rooms

Cons:

Nothing

2026-04-11 • via Nuitee
J
Javier • couple • mx
5
If it is or because it’s at an extraordinary location and it’s in Chicago, maybe one of the worst stays
Pros:

Location

Cons:

Dirty

2026-04-10 • via Nuitee
R
Roberto • couple • us
10
Great! I would stay here again.
Pros:

Location was great for window view. The bar staff was very attentive along with front desk staff. It was very clean and super updated it didn’t give you the old hotel stay vibes. My room was very cozy.

Cons:

The valet parking stated that my pick truck was too big to park. I had to use a parking garage across the hotel. A couple of hours later they were parking a similar size pick up truck.

2026-04-05 • via Nuitee
Y
Yamasaki • family_with_children • jp
7
2026-04-04 • via Nuitee
D
David • solo_traveller • us
10
NICE PLACE. Pricey but worth it. Especially if you're enjoying a show next door.
Pros:

Didn't eat breakfast but a 1:00 pm checkout blew my mind. (Checked out at 11 just because that's what I would do normally.) THANK YOU FOR BEING SO COOL. Can't wait until next year!

Cons:

Uhhhhh?

2026-04-01 • via Nuitee
M
Marc • couple • ca
10
Really enjoyed Chicago and took full advantage of the dinning experience, site seeing and museums
Pros:

Everything, but particularly the location,

Cons:

Nothing

2026-03-24 • via Nuitee
A
Andrew • extended_group • mt
8
Great Location - star barman called Richard.
Pros:

Had breakfast at Yolk three times, although not part of the hotel but accessible from the lobby . Food options very good and staff helpful on the availability of gluten free and lactose free options. Highlight of the breakfast was the server Roxanne, really helpful and always service with a smile . She deserves recognition, Had a couple of dinners in the main bar and the highlight of every time we ate or drank here was the Hungarian barman called Richard , what a character, always attentive on whatever we needed and always ready to upsell at every opportunity , the hotel are lucky to have him .
the location of the hotel is great , within easy walking distance to all the entertainment and touristic spots.

Cons:

Asked for laundry to be picked up the day of arrival (Saturday) , pick up confirmed at reception on my way out to dinner, no one ever showed up as clothes still bagged when i got back. Called down for pick-up and no one ever came , asked again on Sunday and no pick-up. In the end bought some extra clothes and never did laundry at the hotel !

2026-03-23 • via Nuitee
A
Ana • family_with_children • us
10
Pros:

Awesome customer service

Cons:

Comforter was a little dirty with stains

2026-03-21 • via Nuitee
P
Porsha • couple • us
10
2026-03-19 • via Nuitee
T
tgruman • Business • Chicago, Illinois
10
I stay here for Eddie and Richard the doorman!
Pros:

I cannot say enough about the doorman Richard and Eddie. They both been there for years and this is a reason I continue to choose to stay at the hotel Chicago. They are both so courteous, helpful, kind, and professional and honestly, they make my stay there fantastic. They go out of their way in anyway they can to help and assist me. They are truly valuable. I can count on them to take good care of my car or help me with anything I need.

2026-03-16 • via Tripadvisor
L
Logan • family_with_children • us
10
2026-03-16 • via Nuitee
C
Christina • couple • us
10
2026-03-16 • via Nuitee
C
Corey • couple • us
10
Awesome
Pros:

Great property and staff!!!

Cons:

Nothing…everything was 5 star!!!

2026-03-14 • via Nuitee
L
Logan • couple • us
10
2026-03-01 • via Nuitee
C
Christine • couple • us
9
Good but needs some work
Pros:

I love the location and the lobby

Cons:

the bedside table was in poor condition, the standing lamp didn't work and the shade on the sconce was twisted. i would call the room in disrepair. the bathrooms could use updating. the shower faucet is from the 1970's

2026-02-14 • via Nuitee
T
Thomas • couple • us
9
Wonderful choice for a special night.
Pros:

The room, cleanliness of the room and complimentary breakfast all very impressive.

Cons:

Operating the elevator was frustrating. It took several attempts before the card reader accepted room card.

2026-02-09 • via Nuitee
O
Okeysha • extended_group • us
10
2026-01-28 • via Nuitee
T
Timothy • couple • us
10
2026-01-22 • via Nuitee
M
Maria • couple • us
10
2026-01-19 • via Nuitee
K
Katie • couple • us
7
Nice hotel and location.
Pros:

Loved the big windows and room was a nice size, and nice lobby.

Cons:

The $78 fee that was tacked on was a complete shock, and we could not figure out what it was for. We could not get on the WiFi despite the fee which seemed like a real money grab and definitely turned us off. Also the nightstands had peeling paint which was very surprising for a ‘nicer’ hotel.

2026-01-10 • via Nuitee