Hotel Chicago Downtown, Autograph Collection

Hotels
•
Autograph Collection
9 (715 reviews)
333 North Dearborn Street (Driveway Entrance at 350 N. State Street) , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Kind and helpful staff
Clean hotel
Cons:
Outdated rooms
High valet parking fees
Restroom cleanliness issues

Categories

Cleanliness
8.46
The hotel was clean, but there were some concerns about restroom cleanliness mentioned.
Service
9.93
The staff was consistently praised for their kindness and helpfulness, particularly Richard.
Location
9.97
Multiple reviews highlighted the great location as a significant positive aspect.
Room Quality
8.42
Some reviews noted that the rooms were a bit outdated and tired.
Amenities
8.45
General amenities were viewed positively, though some guests mentioned issues like loud fans.
Value for Money
8.91
Comments about value were mixed, with mentions of high valet fees.
Food and Beverage
8.46
No specific comments about food and beverage, assumed standard for hotel offerings.
Overall Experience
9.43
Most guests had a very positive overall experience, expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:20

Property Description

Riverfront Location and Nearby Attractions
Situated next to the House of Blues and overlooking the Chicago River, Hotel Chicago Downtown, Autograph Collection offers a prime location near Millennium Park. Explore the city with ease, as Navy Pier and Willis Tower are just a mile away.

Luxurious Rooms and Amenities
Indulge in comfort with floor-length windows, Egyptian linens, and a 42-inch flat-screen TV in every room. Unwind at the 24-hour fitness center or pamper yourself with spa services. The hotel also boasts a dedicated business floor for your convenience.

Dining and Services
Savor handcrafted drinks at Chicagoan bar and dine at the connected Bin 36 restaurant. Enjoy personalized concierge assistance and valet laundry services throughout your stay. Book now to experience the best of Chicago at Autograph Collection Downtown Chicago Hotel.

Important information:

Upon check-in photo identification and credit card are required. The name on the credit card must match the name on the reservation.

Guests with accessibility needs can inform the property of any special requests during the booking process.

Please note that a $200 incidental authorization is mandatory during check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 78 per day.

  • Internet

    WiFi is available in all areas and costs USD 18 per 24 hours.

Location

Guest Reviews

9
Based on 715 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.97
Room Quality: 8.42
Amenities: 8.45
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
C
Christine • couple • us
9
Good but needs some work
Pros:

I love the location and the lobby

Cons:

the bedside table was in poor condition, the standing lamp didn't work and the shade on the sconce was twisted. i would call the room in disrepair. the bathrooms could use updating. the shower faucet is from the 1970's

2026-02-14 • via Nuitee
T
Thomas • couple • us
9
Wonderful choice for a special night.
Pros:

The room, cleanliness of the room and complimentary breakfast all very impressive.

Cons:

Operating the elevator was frustrating. It took several attempts before the card reader accepted room card.

2026-02-09 • via Nuitee
O
Okeysha • extended_group • us
10
2026-01-28 • via Nuitee
T
Timothy • couple • us
10
2026-01-22 • via Nuitee
M
Maria • couple • us
10
2026-01-19 • via Nuitee
K
Katie • couple • us
7
Nice hotel and location.
Pros:

Loved the big windows and room was a nice size, and nice lobby.

Cons:

The $78 fee that was tacked on was a complete shock, and we could not figure out what it was for. We could not get on the WiFi despite the fee which seemed like a real money grab and definitely turned us off. Also the nightstands had peeling paint which was very surprising for a ‘nicer’ hotel.

2026-01-10 • via Nuitee
N
Nicolette • extended_group • us
10
2026-01-05 • via Nuitee
A
Andrea • family_with_children • us
5
Pros:

The ambiance and location were amazing.

Cons:

The $25 breakfast was basic hotel breakfast, nothing special. They also charged my room 3 times the amount and said it would drop off. It has now been a week and they have no answers as to why i was charged 3 times. I paid $1100 for a $335 room. The customer service was not helpful and I will surely not stay here again, it is not worth the hassle.

2026-01-05 • via Nuitee
M
Michelle • couple • us
10
2026-01-02 • via Nuitee
K
King • couple • us
10
2025-12-30 • via Nuitee
D
Dyess • couple • us
8
Very grateful
Pros:

We loved the location and the kindness of the staff, let’s not forget about the Christmas gift bags.

Cons:

N/A

2025-12-29 • via Nuitee
J
James • solo_traveller • us
10
2025-12-29 • via Nuitee
Z
Zeigler • extended_group • us
10
Pros:

The staff was invaluable and very nice. Also, the valet was awesome as well.

Cons:

The hotel is beautiful and very nice. Beds was very comfortable.

2025-12-27 • via Nuitee
W
W3211MWsteven • Couples
10
Casino downtown 2, Nordman 0…..but im home
Pros:

It was a very warm welcoming atmosphere as soon as we walked in the doors the staff was very helpful and very attentive to the ones in the needs even up in our rooms. They brought us a comb and brought us a pair of slippers and a robe and AJ, the front desk was very helpful. Went out of her way to help us and listen to us. Talk about how we lost at the casino.And then of course there was the very helpful and friendly Zulayka that went out of her way to make sure our breakfast order was exactly what we wanted and help fill the card out for it. So would I come back…..? ABSOLUTELY 300% …. When I come to the Windy City I will stay here and anyone im with whether it be business or pleasure this is a place I can call home

2025-12-26 • via Tripadvisor
K
Keyes • couple • us
10
Hotel Chicago is a convenient and nice place to stay.
Pros:

Great location, staff is kind.

Cons:

Nothing. Everything was great.

2025-12-23 • via Nuitee
D
Darilyn • couple • us
9
2025-12-16 • via Nuitee
J
Janice • family_with_children • us
9
2025-12-14 • via Nuitee
R
Road42914795727 • Family
10
5🌟: One of many Hearts of Chicago
Pros:

Location is everything when you’re looking to be in the (one of many) heart of Chicago.
The atmosphere is upscale, sleek and professional for any occasion. Our many rooms were extremely clean and typical for the Chicago aesthetic most people look for when they visit. As a Chicago local, this hotel took me by surprise in the best way! The noise level was something different due to many events happening all at once, otherwise I didn’t notice anything out of the ordinary.
Service is impeccable.

One huge shout out to Richard; hotel associate and amazing valet / person in general.

Many front desk workers did their best to make our experience unforgettable. Reserving a room block for my family and new in-laws was a bit tough to organize. Overall, everyone had an amazing time since this location was uber convenient for what I had planned for our wedding.

This is a perfect location; central to River North, The Loop, great restaurants / bars / event spaces for family fun, etc.
Steps away from iconic buildings, Mag Mile + a short walk to Grant Park (Millennium / Cloud Gate (the bean)).

Even though I don’t live far, I would stay here again just for the fun of it! Thank you to the staff for making this weekend, everything I needed and more!

2025-12-12 • via Tripadvisor
G
Gary • couple • us
10
Great stay and just steps from the House of Blues
2025-11-28 • via Nuitee
J
Josh • couple • us
10
2025-11-25 • via Nuitee