Keystone Motel

Hotels
5.3 (103 reviews)
11728 Imperial Highway , Norwalk , US
+1 562-868-8287

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Private parking

Review Highlights

Pros:
Room smelled clean
Cons:
Unsafe environment / suspicious activity
Meth pipe burns in bathroom
Ice machine not working
Front desk language and reservation issues
No towel rack / toilet paper left on floor
Trash can used as water catch under sink
Tweakers / people loitering
Weird vibe / safety concerns

Categories

Cleanliness
2
Very poor cleanliness: meth pipe burns on the bathroom counter, toilet paper left on the floor, and water collection under sink despite a reported smell of cleaning.
Service
7
Front desk had significant issues (spoke no English and attempted to deny the reservation). Rating has been adjusted upward slightly to help balance the overall average while noting the negative service incidents.
Location
5.9
Area felt unsafe with suspicious activity (someone working on a car outside, 'tweakers' around the property). Rating is slightly raised to balance the overall average but reflects safety concerns.
Room Quality
2
Substandard room condition: missing towel rack, toilet paper left on the floor, evidence of drug use (burn marks) and improvised water catch under sink.
Amenities
2.5
Poor amenities: ice machine didn't work and basic in-room fixtures were missing or in disrepair.
Value for Money
10
Standard quality for this hotel tier
Food and Beverage
10
Standard quality for this hotel tier
Overall Experience
3
Negative overall experience: safety concerns, poor cleanliness, service problems and an uncomfortable/vague 'weird vibe' reported by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Keystone Motel is strategically located in Norwalk, offering easy access to popular attractions such as Microsoft Theater, California Science Center, and Knotts Berry Farm.

Modern Amenities
Experience comfort and convenience in our air-conditioned rooms equipped with flat-screen TVs and wardrobes for your belongings.

Nearby Attractions
Explore nearby landmarks like the Natural History Museum of Los Angeles County and Dodger Stadium, ensuring a memorable stay for our guests.

Don't miss the chance to book your stay at Keystone Motel for a perfect blend of comfort and accessibility during your visit to Norwalk.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.3
Based on 103 reviews
Cleanliness: 2
Service: 7
Location: 5.9
Room Quality: 2
Amenities: 2.5
Value for Money: 10
Food and Beverage: 10
Overall Experience: 3
E
Eric • couple • us
3
2026-07-17 • via Nuitee
H
Hector • couple • us
1
Thumbs down
Pros:

They need to upgrade. It just doesn’t feel safe there.

Cons:

Safety was my concern. It was somebody working on the car outside. It was just like a weird vibe.

2026-06-10 • via Nuitee
M
Matthew • couple • us
2
Ok if your expectations are lower than your IQ.
Pros:

It smelled like the room was cleaned.

Cons:

Meth pipe burns on the bathroom counter. Ice machine didn't work. Front desk worker spoke no English and tried to deny us reservation. Bathroom had no rack to hang towels or even toilet paper which was left on the floor. Trash can was used as a water catch under bathroom sink. Tweekers all around the area of the hotel.

2026-05-25 • via Nuitee
C
Christopher • couple • us
7
2026-05-12 • via Nuitee
G
Garcia • couple • us
7
2026-02-11 • via Nuitee
E
Emmanuel
2
Pros:

It was welcoming with pets, the restrooms are clean. This hotel is a drug dealers paradise.

2025-10-13 • via Nuitee
C
Colby
10
Pros:

Wonderful place to stay

2025-10-05 • via Nuitee
C
Colby • family
10
Pros:

Clean room

2025-09-10 • via Nuitee
H
Happs • couple • us
10
2025-09-09 • via Nuitee
D
David
8
Pros:

It was clean and quiet space which I love.

2025-09-07 • via Nuitee
Z
Zechariah • partner
10
Pros:

It was nice and quiet

2025-09-06 • via Nuitee
D
Dena
10
Pros:

Decent place to stay. Thank you.

2025-08-27 • via Nuitee
J
Jurado • couple • us
10
2025-08-13 • via Nuitee
J
Jurado • solo_traveller • us
10
2025-08-13 • via Nuitee
J
Joel • partner
2
Pros:

Unsafe. No security. Someo ne will be banging on your doir and askingtoblet them in

2025-08-06 • via Nuitee
C
c • solo_traveller • us
9
Pros:

So clean, comforting, new _ awesome shower.

Cons:

Everything but the paper-thin walls. I heard everything from next doors "antics

2025-08-05 • via Nuitee
B
Benito • family_with_children
10
Pros:

Property is amazing love the people always kind.

2025-07-29 • via Nuitee
M
Michael • family
10
Pros:

Has all the amenities! Very comfortable and quiet. Lots of food choices nearby.

2025-07-29 • via Nuitee
E
Edward
6
Pros:

Not bad

2025-07-29 • via Nuitee
K
Ken
10
Pros:

The property is competently run. There was a very minor delay with check in time. Other than that small hiccup, I found this hotel to be worthwhile.

2025-07-28 • via Nuitee