Comfort Suites Columbus West - Hilliard

Hotels
•
Comfort Suites
7.9 (812 reviews)
5547 Keim Circle , Columbus , US
+1 614-870-7658

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
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Review Highlights

Pros:
Good, convenient location
Several reports of friendly/helpful staff
Spacious and comfortable rooms (for many guests)
Decent/better-than-average breakfast
Free parking mentioned
Cons:
Multiple reports of dirty rooms, mold, stains and possible bed bugs
Thin walls and noise from neighboring rooms
Key card reprogramming and security/parking lot concerns (sketchy area, car break-in, credit card hack reported)
Pool availability/cleanliness issues and one report of ear infection
Internet/connectivity and maintenance issues (noisy fans, AC smells, missing toiletries, scary elevator)

Categories

Cleanliness
5.8
Multiple guests reported very dirty rooms, mold on ceilings/vents, stains on curtains, dirty floors, holes in pillowcases and at least one report of bites (possible bed bugs). A minority noted clean rooms, but overall cleanliness is noticeably below standard.
Service
8.5
Service is mixed but generally positive: several mentions of friendly, helpful and accommodating staff; a smaller number of reports about unfriendly or rude front desk agents and repeated key-card reprogramming, so service is a relative strength despite inconsistency.
Location
9.5
Location is consistently praised as convenient and close to restaurants/attractions; many reviewers chose the hotel specifically for its convenience.
Room Quality
7.8
Rooms are often described as spacious and comfortable, but there are frequent issues: thin walls/noise, AC problems, muggy rooms, odors (mold/weed), stains and occasional maintenance problems—overall mixed quality.
Amenities
7
Amenities show uneven performance: breakfast generally OK/decents, but several negatives including pool availability/cleanliness concerns (one guest reported ear infection), scary elevator, noisy bathroom fan, poor internet connectivity and missing toiletries/conditioner.
Value for Money
7.9
Not directly addressed in reviews; assigned the target overall rating as baseline ('Standard quality for this hotel tier').
Food and Beverage
8.2
Breakfast is most often described as decent/okay/good with some guests calling it delicious; generally a positive element but not exceptional.
Overall Experience
8.5
Overall impressions are mixed but tilt positive due to strong location and generally helpful staff plus some comfortable rooms; however cleanliness, security/parking concerns and amenity issues detract from experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:09

Property Description

Convenient Location
Comfort Suites Columbus, located just off Interstate 70, is a mere 10 miles from Ohio State University and the Greater Columbus Convention Center. Perfect for both business and leisure travelers looking for a central spot in Columbus.

Cozy Rooms and Amenities
Each room at Comfort Suites Columbus is equipped with modern comforts such as a flat-screen cable TV, microwave, refrigerator, and a coffee maker. The private bathrooms offer a relaxing bath or shower, along with complimentary toiletries. Stay productive with the in-room desk.

Relaxation and Dining Options
Guests can unwind in the indoor heated pool or hit the fitness center for a workout. Start your day with a complimentary hot breakfast featuring a variety of delicious options. Don't forget to grab a convenient Grab & Go breakfast bag for a quick bite on the go.

Book your stay at Comfort Suites Columbus now for a memorable experience in Columbus!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be at least 21 years old to check-in at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 812 reviews
Cleanliness: 5.8
Service: 8.5
Location: 9.5
Room Quality: 7.8
Amenities: 7
Value for Money: 7.9
Food and Beverage: 8.2
Overall Experience: 8.5
M
Mike • family_with_children • us
7
Pros:

Adequate

Cons:

The breakfast at the Comfort Inn and Suites we stayed at in St. Louis was much much better.

2026-10-23 • via Nuitee
L
Lisa • family_with_children • us
6
Pros:

Front desk was not friendly

Cons:

Room had some stains on the curtains

2026-10-22 • via Nuitee
M
Marissa • couple • us
10
2026-10-19 • via Nuitee
L
Lori • family_with_children • us
7
Fine
Pros:

Convenient

Cons:

Trouble controlling the room temp

2026-10-12 • via Nuitee
P
Pederson • solo_traveller • us
9
Pros:

Good location, clean and comfortable.

2026-10-08 • via Nuitee
S
Sherry • family_with_children • us
1
Pros:

I had to take my issues to cooperate office

2026-10-07 • via Nuitee
N
Nancy • solo_traveller • us
8
2026-09-17 • via Nuitee
J
Janette • couple • us
7
2026-09-13 • via Nuitee
C
carol • solo_traveller • us
7
2026-09-11 • via Nuitee
H
Harris • family_with_children • us
7
Staff was accommodating & very nice.
Pros:

Staff was nice. Breakfast was decent.

Cons:

Our first room smelled of mold as soon as you opened the door. . mold looked like it had attempted to wash away but was all over the ceiling and AC vent.

2026-09-09 • via Nuitee
D
Derrick • couple • us
10
2026-09-07 • via Nuitee
E
evans • solo_traveller • us
10
2026-09-05 • via Nuitee
L
Lovell • couple • us
10
Besides the key card problems it was a good stay experience
Cons:

The key card needs reloading often which is a inconvenience to go back to the counter.

2026-09-03 • via Nuitee
K
Kaneasha • couple • us
8
2026-08-29 • via Nuitee
T
The Turner's • solo_traveller • us
10
Pleasant Stay
Pros:

I loved the location and the woman who sent me my clothes that I had left there.

Cons:

It wasn't very important, but I got a severe ear infection from the swimming pool there.

2026-08-28 • via Nuitee
D
Deandra • family_with_children • us
7
The room was very clean, the breakfast was decent. Our keys had to get reprogrammed multiple times, which was extremely
Pros:

Location was convenient to everything.

Cons:

There were too many sketchy characters in the parking lot

2026-08-24 • via Nuitee
C
Cleveland • extended_group • us
8
2026-08-24 • via Nuitee
M
Melia • couple • us
2
Cons:

The pool was not open for its time after I called and asked and only got room to swim

2026-08-17 • via Nuitee
B
Berenyi • solo_traveller • us
10
2026-08-15 • via Nuitee
B
Berenyi • solo_traveller • us
10
2026-08-15 • via Nuitee