Comfort Suites Columbus West - Hilliard

Hotels
•
Comfort Suites
7.9 (962 reviews)
5547 Keim Circle , New Rome , us
+1 614-870-7658

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Cons:
Issues with cleanliness
Inconsistent service experience
Pool not open

Categories

Cleanliness
6.98
The room was generally clean except for some issues with the carpet.
Service
8.45
Staff was very professional, friendly, and responsive to requests.
Location
8.49
Great location with many options for food and shopping nearby.
Room Quality
7.44
Some reviews noted issues with the room condition but overall it met expectations.
Amenities
7.97
Good selection of breakfast options and well-maintained amenities.
Value for Money
7.93
Got value for money with decent amenities.
Food and Beverage
8.48
Breakfast had excellent variety and quality.
Overall Experience
7.45
Mixed experiences with some complaints but overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:15

Property Description

Convenient Location
Comfort Suites Columbus, located just off Interstate 70, is a mere 10 miles from Ohio State University and the Greater Columbus Convention Center. Perfect for both business and leisure travelers looking for a central spot in Columbus.

Cozy Rooms and Amenities
Each room at Comfort Suites Columbus is equipped with modern comforts such as a flat-screen cable TV, microwave, refrigerator, and a coffee maker. The private bathrooms offer a relaxing bath or shower, along with complimentary toiletries. Stay productive with the in-room desk.

Relaxation and Dining Options
Guests can unwind in the indoor heated pool or hit the fitness center for a workout. Start your day with a complimentary hot breakfast featuring a variety of delicious options. Don't forget to grab a convenient Grab & Go breakfast bag for a quick bite on the go.

Book your stay at Comfort Suites Columbus now for a memorable experience in Columbus!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be at least 21 years old to check-in at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

7.9
Based on 962 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 7.45
K
Kaneasha • couple • us
8
2026-08-29 • via Nuitee
T
The Turner's • solo_traveller • us
10
Pleasant Stay
Pros:

I loved the location and the woman who sent me my clothes that I had left there.

Cons:

It wasn't very important, but I got a severe ear infection from the swimming pool there.

2026-08-28 • via Nuitee
C
Cleveland • extended_group • us
8
2026-08-24 • via Nuitee
D
Deandra • family_with_children • us
7
The room was very clean, the breakfast was decent. Our keys had to get reprogrammed multiple times, which was extremely
Pros:

Location was convenient to everything.

Cons:

There were too many sketchy characters in the parking lot

2026-08-24 • via Nuitee
M
Melia • couple • us
2
Cons:

The pool was not open for its time after I called and asked and only got room to swim

2026-08-17 • via Nuitee
B
Berenyi • solo_traveller • us
10
2026-08-15 • via Nuitee
B
Berenyi • solo_traveller • us
10
2026-08-15 • via Nuitee
K
Kayla • couple • us
1
2026-08-12 • via Nuitee
L
Lisa • couple • us
8
2026-08-12 • via Nuitee
L
Lori • extended_group • us
4
Trivago listed this as a "very good" property. Our room was very dirty.
Pros:

Free parking

Cons:

The room was very dirty

2026-08-11 • via Nuitee
R
Richard • couple • us
9
2026-08-11 • via Nuitee
T
Tate • couple • us
9
2026-08-09 • via Nuitee
C
Christina • couple • us
6
2026-08-07 • via Nuitee
J
Jayne • couple • us
8
2026-08-06 • via Nuitee
F
Fuzhong • family_with_children • ca
9
2026-08-06 • via Nuitee
T
Tracy • solo_traveller • us
8
2026-08-05 • via Nuitee
J
Jamie • family_with_children • us
10
The breakfast and pool was good traveling with children
Pros:

Breakfast

Cons:

No problem issue

2026-08-03 • via Nuitee
D
deep • family_with_children • us
9
2026-08-03 • via Nuitee
O
Olena • extended_group • us
7
Great for a one-night stay.
Pros:

The rooms are spacious and comfortable. Clean, convenient, and a good place to stay for one night.

Cons:

The walls are very thin, so you can hear everything from the neighboring rooms. If your neighbors are noisy, it can be hard to get a good night’s sleep.

2026-08-02 • via Nuitee
J
Jung • family_with_children • us
8
Nice hotel
Pros:

Good location

Cons:

Nothing

2026-07-25 • via Nuitee