Comfort Suites Columbus West - Hilliard

Hotels
•
Comfort Suites
7.9 (893 reviews)
5547 Keim Circle , Columbus , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Non-smoking throughout
Heated pool
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Cons:
Issues with cleanliness
Inconsistent service experience
Pool not open

Categories

Cleanliness
6.98
The room was generally clean except for some issues with the carpet.
Service
8.45
Staff was very professional, friendly, and responsive to requests.
Location
8.49
Great location with many options for food and shopping nearby.
Room Quality
7.44
Some reviews noted issues with the room condition but overall it met expectations.
Amenities
7.97
Good selection of breakfast options and well-maintained amenities.
Value for Money
7.93
Got value for money with decent amenities.
Food and Beverage
8.48
Breakfast had excellent variety and quality.
Overall Experience
7.45
Mixed experiences with some complaints but overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:15

Property Description

Convenient Location
Comfort Suites Columbus, located just off Interstate 70, is a mere 10 miles from Ohio State University and the Greater Columbus Convention Center. Perfect for both business and leisure travelers looking for a central spot in Columbus.

Cozy Rooms and Amenities
Each room at Comfort Suites Columbus is equipped with modern comforts such as a flat-screen cable TV, microwave, refrigerator, and a coffee maker. The private bathrooms offer a relaxing bath or shower, along with complimentary toiletries. Stay productive with the in-room desk.

Relaxation and Dining Options
Guests can unwind in the indoor heated pool or hit the fitness center for a workout. Start your day with a complimentary hot breakfast featuring a variety of delicious options. Don't forget to grab a convenient Grab & Go breakfast bag for a quick bite on the go.

Book your stay at Comfort Suites Columbus now for a memorable experience in Columbus!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be at least 21 years old to check-in at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 893 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 7.45
D
David • solo_traveller • us
10
2026-05-07 • via Nuitee
A
Autumn • family_with_children • us
9
2026-05-06 • via Nuitee
J
Jane • extended_group • us
10
2026-05-05 • via Nuitee
K
Kostko • solo_traveller • us
10
2026-04-29 • via Nuitee
G
GERALD • solo_traveller • us
8
Will stay here next time
Pros:

Great staff

Cons:

Good location

2026-04-29 • via Nuitee
M
Melinda • couple • us
6
Pros:

Location

Cons:

Our suite smelled like stale cigarette smoke.

2026-04-27 • via Nuitee
K
kayla • couple • us
10
2026-04-27 • via Nuitee
S
Steve • solo_traveller • us
6
Pros:

Quiet,price was good,good breakfast!

Cons:

Bathroom hangers were broke and the shower tub floor was extremely loud and creaky. It was installed wrong or something

2026-04-27 • via Nuitee
• family_with_children • us
7
2026-04-13 • via Nuitee
A
Angela • couple • us
8
Cons:

The pool was not open

2026-04-05 • via Nuitee
P
Patty • couple • us
8
It was good
Pros:

The staff on second shift

Cons:

The pool wasn’t able to swim for over a week

2026-04-04 • via Nuitee
A
Amy • family_with_children • us
10
Pros:

Room was clean, gent that checked us in was nice and super helpful.

Cons:

That we didn't get their earlier.

2026-04-01 • via Nuitee
최 • family_with_children • us
9
Pros:

조식도 맛있고 친절함

Cons:

딱히 없음

2026-03-29 • via Nuitee
B
Beth • family_with_children • us
8
2026-03-29 • via Nuitee
S
Stephens • family_with_children • us
8
Pros:

Real nice people clean and nice area.

Cons:

City of Columbus put a new meter in and cut the hot water off. So when they cut it back on it took a while for the water in the tanks to heat back up and I had to take an ice cold shower 🤦🏾🤦🏾

2026-03-28 • via Nuitee
V
Victoria • couple • us
10
2026-03-26 • via Nuitee
L
Lashanda • family_with_children • us
1
2026-03-26 • via Nuitee
M
Myles • solo_traveller • us
8
2026-03-23 • via Nuitee
L
Lauren • couple • us
7
2026-03-22 • via Nuitee
P
Pawlicki • couple • us
7
Pros:

Location was great with easy access to any shops, restaurants, and the highway. Staff was very friendly and helpful!

Cons:

Smaller breakfast, but still had good options. The elevator needs a little work with it not being the smoothest of rides. Was not a fan of the sink being separate from the rest of the bathroom which makes it hard to be quiet while others are sleeping.

2026-03-21 • via Nuitee