Comfort Suites Columbus West - Hilliard

Hotels
•
Comfort Suites
7.9 (863 reviews)
5547 Keim Circle , Columbus , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Non-smoking throughout
Heated pool
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Cons:
Issues with cleanliness
Inconsistent service experience
Pool not open

Categories

Cleanliness
6.98
The room was generally clean except for some issues with the carpet.
Service
8.45
Staff was very professional, friendly, and responsive to requests.
Location
8.49
Great location with many options for food and shopping nearby.
Room Quality
7.44
Some reviews noted issues with the room condition but overall it met expectations.
Amenities
7.97
Good selection of breakfast options and well-maintained amenities.
Value for Money
7.93
Got value for money with decent amenities.
Food and Beverage
8.48
Breakfast had excellent variety and quality.
Overall Experience
7.45
Mixed experiences with some complaints but overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:15

Property Description

Convenient Location
Comfort Suites Columbus, located just off Interstate 70, is a mere 10 miles from Ohio State University and the Greater Columbus Convention Center. Perfect for both business and leisure travelers looking for a central spot in Columbus.

Cozy Rooms and Amenities
Each room at Comfort Suites Columbus is equipped with modern comforts such as a flat-screen cable TV, microwave, refrigerator, and a coffee maker. The private bathrooms offer a relaxing bath or shower, along with complimentary toiletries. Stay productive with the in-room desk.

Relaxation and Dining Options
Guests can unwind in the indoor heated pool or hit the fitness center for a workout. Start your day with a complimentary hot breakfast featuring a variety of delicious options. Don't forget to grab a convenient Grab & Go breakfast bag for a quick bite on the go.

Book your stay at Comfort Suites Columbus now for a memorable experience in Columbus!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be at least 21 years old to check-in at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 863 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 7.45
O
Owensby • solo_traveller • us
10
Quite
Pros:

Very Clean

Cons:

N/A

2026-01-31 • via Nuitee
M
Michael • couple • us
9
2026-01-28 • via Nuitee
J
Julie • couple • us
7
Nice but could be improved.
Pros:

The breakfast was amazing. A lot of variety. The beds were super comfortable. The desk attendant on Saturday night was super friendly. She was a great welcoming presence though it was really late made check in a breeze.

Cons:

The pool was closed for maintenance. When you travel with two kids in the middle of January with not much to do and they are looking forward to swimming it would be nice to notify guests in advance. Also the room was never serviced in between days. I get keeping the linens but the garbage emptied, beds made, etc would have been a nice touch.

2026-01-20 • via Nuitee
Z
Zia ul • family_with_children • us
9
2026-01-19 • via Nuitee
A
Angela • couple • us
6
2026-01-19 • via Nuitee
H
Haleigh • couple • us
4
Would not stay here again.
Pros:

Good location.

Cons:

There was a big stain on the bed skirt. There was “f**k Trump” written on the bathroom mirror from the previous people and it was not cleaned properly. There was a fake nail embedded into the carpet in plain site. When brought up to the front desk, she did not offer a discount or say sorry, but made a joke. There was also a post card left in the room about how awful Trump was. There was mold on the caulk in the bathroom and the shower curtain was ripped. We stayed in a “non smoking” room that smelled something terrible of cigarette smoke. This was maybe the worst place I’ve stayed in awhile, and I travel quite frequently.

2026-01-19 • via Nuitee
E
Erin • family_with_children • us
8
2026-01-19 • via Nuitee
B
Brandon • couple • us
10
2026-01-19 • via Nuitee
C
Cheryl • extended_group • us
8
2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
7
It was good but I am not sure if I would return for a 2nd viait.
Pros:

The room was clean and spacious.

Cons:

I was disappointed in the pool size and that it was not heated. Made our time swimming very short due to the water being cold and the lack of space to move around when other guests were also using it.

The breakfast options were limited. Examples, multiple boxes of cereal but only 2 kinds to choose. The eggs and sausage did not seem to be freshly added as they appeared to be the same as the morning prior.

2026-01-19 • via Nuitee
T
Terrance • solo_traveller • us
8
Our stay was comfortable and the room met my expectations 🙂
Pros:

Room was clean and comfortable

Cons:

The laundry room dryer can be better.

2026-01-19 • via Nuitee
W
Wendy • couple • us
10
2026-01-03 • via Nuitee
H
Hufford • family_with_children • us
1
2026-01-02 • via Nuitee
B
Brach • family_with_children • us
3
2025-12-26 • via Nuitee
C
Chris • couple • us
8
2025-12-21 • via Nuitee
A
An • family_with_children • ca
10
2025-12-21 • via Nuitee
A
Amy • couple • us
10
2025-12-18 • via Nuitee
B
Brian • couple • us
8
Quick stay to sleep on trip to KC
Pros:

Just off highway

Cons:

NA

2025-12-14 • via Nuitee
S
Scott • family_with_children • us
9
2025-12-13 • via Nuitee
R
Ross • couple • us
9
Nice “oasis”
Pros:

Excellent breakfast

Cons:

Pool was being repaired

2025-12-13 • via Nuitee