Comfort Suites Columbus West - Hilliard

Hotels
•
Comfort Suites
7.9 (932 reviews)
5547 Keim Circle , Columbus , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Good location
Cons:
Issues with cleanliness
Inconsistent service experience
Pool not open

Categories

Cleanliness
6.98
The room was generally clean except for some issues with the carpet.
Service
8.45
Staff was very professional, friendly, and responsive to requests.
Location
8.49
Great location with many options for food and shopping nearby.
Room Quality
7.44
Some reviews noted issues with the room condition but overall it met expectations.
Amenities
7.97
Good selection of breakfast options and well-maintained amenities.
Value for Money
7.93
Got value for money with decent amenities.
Food and Beverage
8.48
Breakfast had excellent variety and quality.
Overall Experience
7.45
Mixed experiences with some complaints but overall satisfactory.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:15

Property Description

Convenient Location
Comfort Suites Columbus, located just off Interstate 70, is a mere 10 miles from Ohio State University and the Greater Columbus Convention Center. Perfect for both business and leisure travelers looking for a central spot in Columbus.

Cozy Rooms and Amenities
Each room at Comfort Suites Columbus is equipped with modern comforts such as a flat-screen cable TV, microwave, refrigerator, and a coffee maker. The private bathrooms offer a relaxing bath or shower, along with complimentary toiletries. Stay productive with the in-room desk.

Relaxation and Dining Options
Guests can unwind in the indoor heated pool or hit the fitness center for a workout. Start your day with a complimentary hot breakfast featuring a variety of delicious options. Don't forget to grab a convenient Grab & Go breakfast bag for a quick bite on the go.

Book your stay at Comfort Suites Columbus now for a memorable experience in Columbus!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be at least 21 years old to check-in at this hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 932 reviews
Cleanliness: 6.98
Service: 8.45
Location: 8.49
Room Quality: 7.44
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 7.45
J
Jung • family_with_children • us
8
Nice hotel
Pros:

Good location

Cons:

Nothing

2026-07-25 • via Nuitee
B
Brenda • couple • us
8
We choose this location for convenience.
Pros:

It’s convenient to most restaurants.

Cons:

The air conditioner smells a bit like mold.

2026-07-24 • via Nuitee
I
Isaac • solo_traveller • us
5
Cons:

My credit cards were hacked after I checked in before the morning came.

2026-07-24 • via Nuitee
M
Mike • extended_group • us
9
2026-07-23 • via Nuitee
A
Amber • family_with_children • us
5
The floors were dirty and my pillow case had holes in it. I would not stay here again.
Pros:

The room was large.

Cons:

We needed conditioner, it was empty!
The lady at the front desk told us it would be refilled the following day.
As we were only staying one night this did not benefit us.

2026-07-21 • via Nuitee
D
Desmond • couple • us
9
2026-07-17 • via Nuitee
R
Richard • couple • us
2
Garbage
Pros:

Nothing

Cons:

My wife and I were in bed sleeping and we wake up in the middle of the night she says she feels itchy. So did I at the time. We looked in the bed and didn’t see anything. We even looked before we laid down. Well I get home and noticed I have 6 bite marks. Not sure if it’s bed bugs but I will never be doing a hotel anymore

2026-07-15 • via Nuitee
H
Heather • couple • us
3
Pros:

The room was clean

Cons:

The hallways smelled like weed, the room was in need of an update and also smelled bad. After we checked in we found out a car had been broken into the night before in the hotel parking lot. The whole area was sketchy. Would not recommend for women traveling alone.

2026-07-15 • via Nuitee
S
Sonia • solo_traveller • us
9
Pros:

Friendly staff, very clean, comfortable bed and pillows.

Cons:

Room was a little muggy even with AC blasting.

2026-07-13 • via Nuitee
P
Pamela • solo_traveller • us
6
2026-07-13 • via Nuitee
M
Michele • couple • us
10
Pros:

Clean

2026-07-12 • via Nuitee
E
Erin • family_with_children • us
7
2026-07-09 • via Nuitee
J
Janet • couple • us
8
2026-07-07 • via Nuitee
Y
Yazara • family_with_children • us
10
Pros:

Great place clean and comfortable

2026-07-05 • via Nuitee
J
Juce • family_with_children • us
5
Pros:

Breakfast was okay

Cons:

The elevator was scary

2026-06-29 • via Nuitee
E
Emanuele • couple • it
9
2026-06-28 • via Nuitee
F
Frederick • couple • us
7
Hotel was very clean with a helpful staff.
Pros:

Room was very clean
Young lady at the desk was very friendly and helpful.

Cons:

Fan in the bathroom was very noisy
Very difficult, almost impossible to hook up with their internet connection.

2026-06-27 • via Nuitee
H
Harden • family_with_children • us
9
2026-06-26 • via Nuitee
E
Essoninam l • family_with_children • us
10
Pros:

The room was very clean. The breakfast was delicious.

2026-06-25 • via Nuitee
J
JOÃO HENRIQUE DE SOUZA • couple • br
9
SATISFEITO
Pros:

LIMPEZA E CORDIALIDADE DOS ATENDENTES.

Cons:

CAFÉ DA MANHÃ

2026-06-23 • via Nuitee