The Palmer House Hilton

Hotels
•
Hilton Hotels & Resorts
8 (1626 reviews)
17 East Monroe Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Vibrant atmosphere
Good amenities
Cons:
Bathroom cleanliness issues
Restaurant service problems
Check-in wait times

Categories

Cleanliness
7.5
Issues noted with bathroom cleanliness and maintenance.
Service
8.5
Staff were consistently friendly and helpful across various reviews.
Location
9
Perfect location for downtown attractions and easy walking access.
Room Quality
7
Mixed reviews on room quality; significant issues reported with bathroom.
Amenities
8.5
Good amenities including fitness center and pool area.
Value for Money
8
General satisfaction with pricing relative to accommodations.
Food and Beverage
7.5
Varied experiences with restaurant service and offerings.
Overall Experience
8
Enjoyed a vibrant and fun atmosphere despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Historic Downtown Hotel in Chicago's Theatre and Financial District

Luxurious Rooms and Amenities
Indulge in modern guest rooms at Palmer House Hilton, equipped with a flat-screen HDTV, desk, and cozy armchair. Enjoy the convenience of housekeeping services and unwind in style.

On-Site Dining and Wellness Options
Savor American cuisine at Lockwood Restaurant or opt for Lockwood Express for a quick bite. Keep fit at the fitness centre or pamper yourself at the on-site spa for a rejuvenating experience.

Convenient Location and Accessibility
With a prime location just a block away from Millennium Park and the Art Institute of Chicago, explore the city with ease. The Monroe Red Line subway station nearby provides seamless access to Chicago's top attractions.

Book now for an unforgettable stay at Palmer House Hilton!

Important information:

Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access.

Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details.

Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 54 per day.

Location

Property Video

Guest Reviews

8
Based on 1626 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
D
DJuan • couple • us
8
2026-03-14 • via Nuitee
M
Mary Catherine • couple • us
8
2026-03-05 • via Nuitee
F
Fake • couple • de
10
2026-02-28 • via Nuitee
J
Jet36076941553 • Business
10
Beautiful historic hotel
Pros:

Hotel was amazing, Marie from Hilton grand vacations was a gem to have around and guide us.

2026-02-27 • via Tripadvisor
K
kelly • couple • gb
10
Extraordinary slice of a golden age with modernity attached
Pros:

Incredible stat here for a once in a lifetime experience

Cons:

Nothing all perfect

2026-02-27 • via Nuitee
S
ShareTheWorld • Business
10
Gilded Age Splendor
Pros:

Another fantastic stay at the US's longest continuously operated hotel. A hotel of the gilded age that still shines after over 125 years.

Great place, great staff. Thank you again to everyone who makes it a great place to stay.

2026-02-25 • via Tripadvisor
D
duwen • solo_traveller • cn
10
2026-02-24 • via Nuitee
S
Salina • family_with_children • us
10
2026-02-23 • via Nuitee
9
937mikalas • Friends getaway • Edmonton, Alberta
10
Eat the Brownie
Pros:

I technically didn’t stay in a room here.

After our Opera show we walked and ate in the court room, beautiful atmosphere, food was five stars and then ordered the original brownie for dessert. I don’t drink, but also a great place if just going to grab drinks. On all the travel websites, this place only came up once. It is way under rated. To me a must see and eat (must try the original brownie) spot for your vacay in Chicago. Close enough walk to Michigan Ave., Millennial Park, Opera house, train station, etc.

2026-02-22 • via Tripadvisor
B
boy29scout • Solo travel • Schaumburg, Illinois
2
Unsleepable beds !
Pros:

The mattress was in terrible condition and completely worn out, as if it had been heavily used for years. The severe tilt made it extremely uncomfortable and had me nearly rolling off the bed during the night.

The $25 resort fee felt like an unnecessary add-on rather than delivering real value. Despite being a Hilton member, the membership benefits appeared to carry little weight at this historic property. It seems the hotel is relying primarily on its name and legacy while neglecting needed maintenance and updates.

I will be avoiding this property in the future and left very disappointed with the experience.

2026-02-22 • via Tripadvisor
B
Badgermac11 • Family • Jacksonville, Florida
4
Terrible room
Pros:

Our room was very outdated. Note the mini refrigerator on the floor and the rips in the wallpaper. Very sad state for a stately hotel.

2026-02-22 • via Tripadvisor
G
G4892EEchrisj • Business
10
Fantastic!
Pros:

The Palmer House is a fantastic hotel!
Beautiful building!
Comfortable rooms!
Edgar at the Front Desk was very helpful and welcoming!
I appreciate the experience!
Thanks!!!

2026-02-20 • via Tripadvisor
I
istengel61 • Family • Salzburg, Austrian Alps
10
Unforgettable Experience
Pros:

I would like to share what a wonderful experience we had on the tour of the Palmer House.
This was a highlight for our visit to Chicago. Not only was the tour informative and interresting, but the passion Dinelia Smiles has for the Palmer House and its history was always present and infectious. We spent a wonderful day at the Palmer House, met a lovely couple during the tour and greatly enjoyed the Palmer House old fashioned cocktail (so much so, that we returned today)

Thank you for a wonderful time, and your generosity, Dinelia. I can highly recommend this tour for future guests and visitors of Chicago.

2026-02-18 • via Tripadvisor
O
oluwatobio737 • Couples
10
Great customer service and help
Pros:

EMILY AND SAMUEL HGV help me so much with my stay. That also help me to extend my stay for a little bit longer. Thank you so much for your excellent service.

2026-02-15 • via Tripadvisor
Q
Q2497LCjeffreyl • Couples
10
Champagne hotel, beer prices.
Pros:

Best value hotel in Chicago. This place should be $600 a night. Historic, beautiful and the staff is nothing less than impeccable.

I'll be back.

2026-02-14 • via Tripadvisor
7
755devs • Family
10
Great service, great time, and wonderful people.
Pros:

Aida with HGV and Adil, Eric. We’re very informative with the location, and the city. They also were able to give me an amazing package deal for future travel. They are amazing and fun individuals, and went above and beyond to treat me well and had a wonderful conversation.

2026-02-13 • via Tripadvisor
J
J6998KCmarcs • Family
10
Great friendly and informative service
Pros:

Aida with hiltion grand vacation was very friendly and informative about your program.

2026-02-13 • via Tripadvisor
E
Ellen • couple • us
8
Will definitely be back.
Pros:

Location & design.

Cons:

Prices at the restaurant

2026-02-13 • via Nuitee
A
Angel • extended_group • mx
8
Agradable
Pros:

La ubicacion es fenomenal

Cons:

El trato de hostess en el restaurant, a la hora de desayuno

2026-02-12 • via Nuitee
M
Micahel • couple • us
10
Always a pleasant stay for me at the Palmer
Pros:

Breakfast and waiter were great

Cons:

Would have preferred Eggs Bennidict but was not on menu

2026-02-11 • via Nuitee