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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Massage services
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Packed lunches
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Spa/wellness center
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Non-smoking throughout
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Daily housekeeping
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Accessible parking
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Parking garage
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Concierge service
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Wheelchair accessible
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Kid meals
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ATM/cash machine on site
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Wine/champagne
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Coffee Shop on site
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Fitness/spa locker rooms
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Mobile app for room service
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Live music/performance
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Happy hour
Review Highlights
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Property Description
Historic Downtown Hotel in Chicago's Theatre and Financial District
Luxurious Rooms and Amenities
Indulge in modern guest rooms at Palmer House Hilton, equipped with a flat-screen HDTV, desk, and cozy armchair. Enjoy the convenience of housekeeping services and unwind in style.
On-Site Dining and Wellness Options
Savor American cuisine at Lockwood Restaurant or opt for Lockwood Express for a quick bite. Keep fit at the fitness centre or pamper yourself at the on-site spa for a rejuvenating experience.
Convenient Location and Accessibility
With a prime location just a block away from Millennium Park and the Art Institute of Chicago, explore the city with ease. The Monroe Red Line subway station nearby provides seamless access to Chicago's top attractions.
Book now for an unforgettable stay at Palmer House Hilton!
Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access.
Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details.
Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
We upgraded to a higher room with an excellent view of Trump Tower. Your staff was very professional and very friendly. We loved the idea of experiencing a staff in the oldest active hotel in the U.S. Last, but not least, your restaurant was good and you restaurant staff was very good.
I can’t think of anything.
Being in an historic hotel; helpful concierge and other staff; minifridge in room; $10 daily credit; location was awesome for our needs; portraits of entertainers who had performed there years ago; iconic restaurants nearby; would like to have used the pool but ran out of time
some confusion over how the 'breakfast included' in the room rate worked. No microwave in the room. TV channels were limited; $25 daily 'destination' charge was charged but was useless to us--could only be used at pricey spa
Batiment extraordinaire en particulier le lobby. Situation excellente
Pas de coffre dans la chambre, pas d'armoire et donc pas de possibilité de suspendre un quelconque vêtement.
Suis restée deux nuits et pas de ménage...
Ai dû payer 25US$ par jour
Amazing experience, the staff was wonderful and responsive to our needs. I worked with Troy while checking out to set up another stay. Will definitely be beach later this year!
Beautiful, love the historical background
It was so noisy in the cocktail lounge, it ruined the experience.
Ubicacion
Habitación no estaba limpia a mi llegada
Beautiful and opulent building!
Great service! Great facilities!
Price too high
Plenty of on site amenities
What a stunning lobby! I went with my mother and spent several days. The location was great. Our room was large and clean. The staff was always polite and helpful. My grandmother and great-grandmother used to stay here in the 1920's when my great grandmother would come to buy inventory for the family (then, not now) jewelry store and my mother had always heard stories. There are artifacts from those days on display and you can see very large Tiffany fixtures. The hotel is right next to Jewelry Row and close to the L, theaters and the Art Institute of Chicago. We walked to many sites, including Millennium Park, the Chicago Architecture Center, the Chicago Cultural Center (my favorite place!!), and Daley Plaza, where we watched part of a World Cup game. I truly enjoyed our stay.
However, there are some caveats. The bathroom needed an update badly. We were on a lower floor and had a view of a wall. There was not a coffee maker in the room, although there was both a mini-fridge and a separate mini-fridge with a minibar. The lobby, while truly lovely, is also incredibly loud. Trader Vics, that apparently used to be on the ground floor, is long gone and the space it must have been in is empty. Other store fronts are empty as well. Parking is a block away and expensive. Probably the biggest irritant was that most days they did not leave us washcloths. We had to ask (and tip) for them. I can only guess that there's a shortage of them.
The hotel is centrally located and we could walk everywhere. We loved the restaurant and the fact that we could grab a coffee at Starbucks every morning
A challenging stay is an understatement. While the hotel is old and the lobby is beautiful, it is loud and over furnished.
I was here for two nights and had three different rooms. All were unclean, poorly maintained, and in desperate need of a refresh. My third room, the room was quite spacious, though nothing worked -outlets, broken bureau drawer, a tub that didn’t drain, a sink that slowly drained and a broken handle on the shower. The list was long. Every scene in the wallpaper was peeling throughout the room. My in refrigerator looked like it’s someone had kicked it down a flight stairs, dented, and scratched and smelly.
Did I mention the toilet paper holder was broken?
How is it that housekeeping cleans this room in between guests and no one has ever noticed that none of these things work or need of repair?
I would never stay here again and just canceled three reservations for the fall. Hilton, you can do so much better.
I was embarrassed to be a Hilton member at this property
A glorious historical building reminiscent of the Great Gatsby with an impressive lobby and lounge !
Rooms are smaller but well appointed.
Gorgeous Lobby, rooms are spacious and very nicely appointed. Great location
Valet parking is super expensive
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