The Palmer House Hilton

Hotels
•
Hilton Hotels & Resorts
8 (1659 reviews)
17 East Monroe Street , Chicago , us

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Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly service
Great location
Vibrant atmosphere
Good amenities
Cons:
Bathroom cleanliness issues
Restaurant service problems
Check-in wait times

Categories

Cleanliness
7.5
Issues noted with bathroom cleanliness and maintenance.
Service
8.5
Staff were consistently friendly and helpful across various reviews.
Location
9
Perfect location for downtown attractions and easy walking access.
Room Quality
7
Mixed reviews on room quality; significant issues reported with bathroom.
Amenities
8.5
Good amenities including fitness center and pool area.
Value for Money
8
General satisfaction with pricing relative to accommodations.
Food and Beverage
7.5
Varied experiences with restaurant service and offerings.
Overall Experience
8
Enjoyed a vibrant and fun atmosphere despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:38

Property Description

Historic Downtown Hotel in Chicago's Theatre and Financial District

Luxurious Rooms and Amenities
Indulge in modern guest rooms at Palmer House Hilton, equipped with a flat-screen HDTV, desk, and cozy armchair. Enjoy the convenience of housekeeping services and unwind in style.

On-Site Dining and Wellness Options
Savor American cuisine at Lockwood Restaurant or opt for Lockwood Express for a quick bite. Keep fit at the fitness centre or pamper yourself at the on-site spa for a rejuvenating experience.

Convenient Location and Accessibility
With a prime location just a block away from Millennium Park and the Art Institute of Chicago, explore the city with ease. The Monroe Red Line subway station nearby provides seamless access to Chicago's top attractions.

Book now for an unforgettable stay at Palmer House Hilton!

Important information:

Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access.

Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details.

Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 54 per day.

Location

Property Video

Guest Reviews

8
Based on 1659 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 7
Amenities: 8.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8
R
Rachel • couple • us
9
2026-04-25 • via Nuitee
C
Cheryl • solo_traveller • us
8
2026-04-25 • via Nuitee
O
Okan • solo_traveller • de
10
2026-04-23 • via Nuitee
S
Sharon • solo_traveller • us
9
Came here for old times sake and it was great.
Pros:

Wonderful bed and linens.

Cons:

Commode didn't flush.

2026-04-22 • via Nuitee
N
Natalia M. • solo_traveller • us
5
Pros:

The lobby is beautiful, the food was good, and the staff were all very nice.

Cons:

The sheets were very uncomfortable and loud, the comforter was very crinkly. Also, there was a water leak in our bathroom in the middle of the night. The room smelled like mildew as well. We would come back to hang out in the lobby bar but we would not stay at the hotel. For the price we paid for the room, we did not find it worth the money.

2026-04-20 • via Nuitee
L
Leyna • extended_group • us
10
2026-04-16 • via Nuitee
A
Alexander • couple • ru
7
2026-04-16 • via Nuitee
C
Catherine • solo_traveller • us
10
2026-04-15 • via Nuitee
D
Desiree • couple • us
9
2026-04-15 • via Nuitee
K
Krystina • family_with_children • us
8
Overall it was great!
Pros:

It was beautiful, quiet, safe. Loved the deep tub

Cons:

Customer service could have been better, I had no explanation on parking. Parking is across the street in a parking garage, they wont let you check in up front and then park because that is a valet area. So we had to walk across the street to get our stuff and bring it to the car, it was a long walk.

2026-04-11 • via Nuitee
G
Gregory • solo_traveller • us
5
Pros:

The staff.

Cons:

Single ply toilet paper. No free amenities including bottled water, coffee in the room and no comfortable reading chair or lighting!

2026-04-10 • via Nuitee
T
Tamara • couple • us
9
2026-04-09 • via Nuitee
M
McMahon • family_with_children • us
10
Location, location, location
Pros:

Beautiful

Cons:

N/A

2026-04-08 • via Nuitee
A
Amy • family_with_children • us
10
We loved the beautiful room and the gorgeous hotel.
Pros:

We loved our room! It was very large and clean and comfortable.

Cons:

I didn't like the sales pitch in the lobby, which sounded like a good deal for a future stay but was actually a time share pitch.

2026-04-06 • via Nuitee
P
Prabhakar • solo_traveller • gb
5
Just OK
Pros:

Location, staff

Cons:

Small room, no coffee machine (until I requested), old shower (no pressure), office deck chair not comfortable

2026-04-05 • via Nuitee
F
Fabricio • family_with_children • us
10
Magnificent and charming hotel
Pros:

It is a charming, historic hotel—steeped in history and elegance at every turn. It features lovely, comfortable rooms and a truly spectacular spa complete with a pool, Jacuzzi, sauna, and gym—offering more amenities than other, more expensive, and modern hotels in the same city. Its restaurants are excellent, serving delicious food at reasonable prices, and the service is the best in the world—remarkably fast and attentive. But the absolute highlight was the kindness and exceptional treatment we received from the entire staff, and especially from: our waiter, Luis—a polite, friendly, and attentive young man who was so delightful that he even played the piano in the main lounge just for us; and the restaurant manager—also named Luis—who was incredibly helpful in introducing us to the front desk manager, Luke. Luke was fantastic, going out of his way to help us secure a nicer room with a view of the city. As you can imagine, we fell completely in love with the hotel—and, above all, with its people: the wonderful individuals who work there.

Cons:

If I had to point out anything, it would be the height of the toilets—they are a bit low—and perhaps their lids, which ideally should be soft-closing. My wife also mentioned that she felt a spring on her side of the mattress that made her feel a little uncomfortable; personally, however, I loved the mattress, the sheets, and the pillows. Nevertheless, it would be beneficial for the hotel staff to periodically check these details to ensure they continue to uphold the high standards that this magnificent hotel already possesses.

2026-04-04 • via Nuitee
C
Consalvo • couple • us
7
2026-04-04 • via Nuitee
K
Kristin • family_with_children • us
7
Pros:

It was in a great location! Beautiful with great staff.

Cons:

The rooms were hot and water stayed cold. Parking is not included and very expensive. I also felt like we were nickel and dimed for everything.

2026-03-30 • via Nuitee
Y
Yao • extended_group • cn
10
2026-03-29 • via Nuitee
S
Smajo • couple • se
8
Anrikt hotell med underbar Foajé
Pros:

Ingen Buffé, men flera valmöjligheter som serverades vid bordet.
Smakade utmärkt!

2026-03-26 • via Nuitee