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Facilities
Property facilities
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Health or beauty spa nearby
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Massage services
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Packed lunches
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Heated pool
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV outside property
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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ATM/banking
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
Review Highlights
Categories
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Property Description
Historic Downtown Hotel in Chicago's Theatre and Financial District
Luxurious Rooms and Amenities
Indulge in modern guest rooms at Palmer House Hilton, equipped with a flat-screen HDTV, desk, and cozy armchair. Enjoy the convenience of housekeeping services and unwind in style.
On-Site Dining and Wellness Options
Savor American cuisine at Lockwood Restaurant or opt for Lockwood Express for a quick bite. Keep fit at the fitness centre or pamper yourself at the on-site spa for a rejuvenating experience.
Convenient Location and Accessibility
With a prime location just a block away from Millennium Park and the Art Institute of Chicago, explore the city with ease. The Monroe Red Line subway station nearby provides seamless access to Chicago's top attractions.
Book now for an unforgettable stay at Palmer House Hilton!
Upon check-in photo identification and credit card are required. All special requests subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Daily mandatory destination charge includes: daily $10 food and beverage credit for use in all hotel outlets, daily $25 credit towards on-site spa services, premium guestroom internet access.
Self-parking is available for a fee. Valet parking is available for a fee. Contact the property for details.
Requests for early arrival and/or late departure will be granted based upon availability and subject to additional charges.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in public areas and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs USD 54 per day.
Location
Property Video
Guest Reviews
Great location, beautiful lobby, friendly staff
Heard loud whir of elevators constantly in our room, no coffee/tea in room
Beautiful property and a great location to walk around downtown Chicago.
The way the elevators are arranged is sometimes inconvenient because of long waiting periods of the hotel is busy
Connected rooms. Beautiful atmosphere and excellent restaurant staff.
The one issue that might make me pick a different hotel next time is a lack of even a simple coffee maker, fridge or microwave. I understand you want guests to spend in restaurants, but geez, not even coffee in room?
the lobby, conference, and ballroom spaces are impressive
The room was disappointingly dilapidated for the price, and the elevator wait from the 18th floor took nearly 20 minutes. Although the lobby, conference, and ballroom spaces are impressive, the guest rooms fall well below the same standard.
Great location. Walking distance to millennium park, Navy Pier, etc!
Room was very spacious and relaxing.
The room we stayed was facing to train station, and was noisy.
No complimentary coffee and tea in the room.
Great location and impressive foyer
Dated rooms, old towels, resort fee
Posizione, stile dell’albergo, ampie aree comuni, storia.
Bagno piccolo. Doccia ancora con le tendine…
Colazione al tavolo senza possibilità di self-service. Pochissima scelta per i dolci.
The lobby was beautiful and the location was great.
The front desk manager was rude, the bathroom was terribly out of date, the bed was uncomfortable. I wish I had stayed anywhere else with the exception of the location.
It was the only one available
No valet parking available you have to go upstairs and make many phone calls to get someone
Super busy the staff have no time for you. Confusing entrances.
La relación entre la calidad y el costo es muy mala. Cuando llegue a mi habitación el refrigerador estaba con comida del los huéspedes anteriores. Pedi que limpiaran y me dijeron que no había quien lo hiciera y me cambiaron de cuarto con una actitud negativa. Por el precio del lugar no debería permitirse este tipo de fallas. La puerta del baño no cerraba bien.
Entiendo que el hotel es antiguo pero los pasillos, puertas y alfombras se ven sucias y descuidadas , en los pasillos puedes ver desperfectos en el plafón y hay mal olor en los pasillos.
El desayuno terrible, y de mal gusto que te condicionan todo.
Los huéspedes dejan la basura en los pasillos, y las bolsa se quedaron ahí todo el día.
No lo recomiendo es muy caro y mal servicio.
Great location to access everything Chicago have to offer. Easy access to 3 streets, subway, as well walking distance to nearby parks and museum. The room was clean and well maintained. I recommend to add breakfast in booking the wait time was no more than 20 minutes and enjoyed the hot and fresh meal. My outbound flight was 6 p.m., so I added late check-out at 3 p.m. Normally don't get approved, but, I was lucky. Housekeeping believe guest check out at 11 a.m., so don't panic and let them know in advance. Don't forget to ask for free water bottes from the check-in desk.
The restroom was in excellent condition, except, there was a visible crack/scratch in the mirror. (See attached photo). It is mostly quite, except, you can hear next door using water in the restroom. I was out most of the day, so it is no big issue.
The architecture and history is excellent and well worth the visit. The food is great and the bar and lounge were active and fun. The staff was excellent and friendly.
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