Holiday Inn & Suites Chicago-Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (909 reviews)
506 West Harrison , Chicago , us

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast variety
Cons:
Cleanliness issues in bathrooms
Uncomfortable beds
Missing amenities like indoor pool

Categories

Cleanliness
7.01
Several reviews mention cleanliness issues, including dirty bathrooms and stained furniture.
Service
8.98
Staff was consistently described as friendly, helpful, and accommodating.
Location
8.52
Many guests praised the prime location near public transport and downtown.
Room Quality
7.47
Mixed feedback on room quality; some enjoyed the rooms while others had issues such as uncomfortable beds.
Amenities
8
Positive comments about available amenities, despite some concerns over missing features like a pool.
Value for Money
8.46
Overall good value, especially considering location and service provided.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
8.18
Guests had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:18

Property Description

Convenient Location and Comfortable Accommodation

Located just a few blocks from the iconic Sears Tower, the Holiday Inn Chicago Downtown offers a prime city center location for both business and leisure travelers. The comfortable rooms provide a relaxing retreat after a day of exploring the vibrant city of Chicago.

On-Site Dining and Leisure Facilities

Indulge in delicious American cuisine at Sunny's Restaurant and Lounge, open for breakfast, lunch, and dinner. For relaxation and recreation, guests can take advantage of the seasonal outdoor swimming pool and modern fitness facilities.

Nearby Attractions and Easy Access

Explore popular attractions like Greek Town and the Shedd Aquarium, all conveniently located near the hotel. With easy access to public transport, iconic landmarks such as the Magnificent Mile and Navy Pier are just a short ride away.

Book your stay at the Holiday Inn Chicago Downtown for a memorable and convenient Chicago experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 45.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 909 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.18
K
Kelly • solo_traveller • us
9
Great experience, close to venues and restaurants, slept well
Pros:

Convenient location
Convenient check in and check out
Nice room set up
Bed comfortable

Cons:

Paid for parking when the lot below was available for free

2026-04-10 • via Nuitee
P
Port_Charlotte • Family • Paris, Ile-de-France
8
Very good
Pros:

The hotel and the room where clean and functional—no unpleasant surprises.
The neighborhood isn't really amazing, but the hotel is right next to the Clinton metro station (Blue Line). There are also buses nearby.

The hotel parking lot is very small; it is not a "valet parking" service—as I had read in older reviews—but rather consists of spaces that must be reserved in advance (at the time of booking your room). All the spaces were already reserved upon our arrival, so we went to the parking lot located just below, which is independent of the hotel and can be booked via the SpotHero app (address: 519 S Clinton). It cost us $50 for two nights.

The staff is very nice.
The breakfast is classic, good, and generous (eggs, bacon, sausages, potatoes, sliced bread, croissants, pancakes, fruit, yogurt....). My kids were really happy that there was NOT a TV in the breakfast room. The atmosphere is calmer!

The bathroom is very small and poorly ventilated. The showerhead does not offer multiple spray settings, so you cannot get a stronger flow.

We had a suite with a kitchenette equipped with: fridge, microwave, sink, cupboards (there are no burners, plates or dishes).

Please note: you can hear the flow of traffic beneath the hotel windows 24 hours a day. It didn't keep us from sleeping, but bring earplugs if you prefer absolute silence.

In the entrance hall, you can purchase snacks, drinks, frozen meals to heat up in the microwave, and emergency supplies (cotton swabs, sanitary pads, etc.).

We enjoyed our stay; everything went very well!

2026-04-09 • via Tripadvisor
L
Lourdes • couple • us
9
Muy buena la estancia
Pros:

El desayuno no estaba incluido y habia muy pocas opciones para desayunar en el hotel

Cons:

Había un poco de ruido

2026-04-09 • via Nuitee
S
Sara • couple • us
9
Great choice close to Union station.
Pros:

Great welcoming staff. Convenient location. Rooms were comfortable and the hotel felt secure.

2026-04-07 • via Nuitee
S
Shena • solo_traveller • us
10
Comfortable and relaxing.
Pros:

The property is very clean, and very quiet. The rooms were clean the hallways were clean it was just overall very clean and very quiet.

Cons:

The smell when I opened the door to my room it smelled like it had been closed up for a long time. It wasn’t a nice calm hotel scent. Other than that everything was perfect! After a while I no longer smelled the smell.

2026-04-02 • via Nuitee
A
Anthony • couple • us
3
Great location but had bug in room
Pros:

I like the location to McCormick place!

Cons:

We had a giant cockroach, in our an it was really gross

2026-03-31 • via Nuitee
R
Randy • solo_traveller • us
9
Excellent experience.
Pros:

Check in was excellent. The agent at check was very helpful, friendly, courteous and professional.

Cons:

Street and sidewalk construction. No fault of HI.

2026-03-29 • via Nuitee
W
Williams • couple • us
1
Pros:

Nothing the lady at the front desk was very rude and had an attitude

Cons:

Everything she didn’t allow us to check in or even allowed us to pay the rest of the money because of my ID being on my phone

2026-03-27 • via Nuitee
T
Tara • couple • us
10
2026-03-27 • via Nuitee
M
Meyoshi • solo_traveller • us
10
This my go to place when I need to just get away from my children’s and relax best price so peaceful and comfortable
Pros:

It’s peaceful

Cons:

N/A

2026-03-27 • via Nuitee
J
Julia • family_with_children • us
8
The hotel is centrally located to the subway and train stations.
Pros:

The front desk staff was great! Carlis and Aina gave us excellent recommendations about the tain and local sights.

Cons:

The sofa bed was difficult to open.

2026-03-25 • via Nuitee
Z
Zandler • couple • us
5
2026-03-22 • via Nuitee
S
Schwardt • family_with_children • us
8
I great location, for us, anyway 😀
Pros:

I felt safe here

Cons:

People sleeping in the lobby

2026-03-09 • via Nuitee
J
Jimmy • solo_traveller • ca
8
Located next to public transportation.
Pros:

What compelled me to book this hotel was the fact that there was a subway station right next door. That made it very easy to get around the city. I appreciated the level of politeness at the front desk and the amenities found in the room.

Cons:

The only main drawback is that the hotel is surrounded by very little in terms of convenience stores during off-peak hours. Walking to nearby restaurants or other retail takes considerable time if you don't have a car.

2026-03-09 • via Nuitee
T
Tara • couple • us
10
2026-03-07 • via Nuitee
J
Jason • family_with_children • us
3
Pros:

Centrally located

Cons:

Front desk staff didnt communicate our late checkout, causing housekeeping to walk into the room TWICE without knocking. Doors/walls are thin. Whole facility is a bit dated and needs some TLC.

2026-03-03 • via Nuitee
M
Megan • couple • us
9
2026-03-02 • via Nuitee
J
Jackie • extended_group • us
8
2026-03-02 • via Nuitee
T
Tyler • couple • ca
9
Pros:

Location was good close to where I needed to go.

Cons:

Not having to pay 65$ for parking. I personally think it's ridiculous.

2026-03-02 • via Nuitee
M
Marcus • couple • us
10
2026-02-26 • via Nuitee