Holiday Inn & Suites Chicago-Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (965 reviews)
506 West Harrison , Chicago , us
+1 312-957-9100

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast variety
Cons:
Cleanliness issues in bathrooms
Uncomfortable beds
Missing amenities like indoor pool

Categories

Cleanliness
7.01
Several reviews mention cleanliness issues, including dirty bathrooms and stained furniture.
Service
8.98
Staff was consistently described as friendly, helpful, and accommodating.
Location
8.52
Many guests praised the prime location near public transport and downtown.
Room Quality
7.47
Mixed feedback on room quality; some enjoyed the rooms while others had issues such as uncomfortable beds.
Amenities
8
Positive comments about available amenities, despite some concerns over missing features like a pool.
Value for Money
8.46
Overall good value, especially considering location and service provided.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
8.18
Guests had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:18

Property Description

Convenient Location and Comfortable Accommodation

Located just a few blocks from the iconic Sears Tower, the Holiday Inn Chicago Downtown offers a prime city center location for both business and leisure travelers. The comfortable rooms provide a relaxing retreat after a day of exploring the vibrant city of Chicago.

On-Site Dining and Leisure Facilities

Indulge in delicious American cuisine at Sunny's Restaurant and Lounge, open for breakfast, lunch, and dinner. For relaxation and recreation, guests can take advantage of the seasonal outdoor swimming pool and modern fitness facilities.

Nearby Attractions and Easy Access

Explore popular attractions like Greek Town and the Shedd Aquarium, all conveniently located near the hotel. With easy access to public transport, iconic landmarks such as the Magnificent Mile and Navy Pier are just a short ride away.

Book your stay at the Holiday Inn Chicago Downtown for a memorable and convenient Chicago experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Thu, May 20, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Property Accessibility

Total Disability Score: 45.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 965 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.18
T
Tabitha • family_with_children • us
8
Wonderful stay!
Pros:

The breakfast was excellent and the location was perfect

Cons:

We got a handicapped room and it was a little far away from the elevator

2026-08-29 • via Nuitee
S
Susie • solo_traveller • us
7
Pros:

Everyone was nice and helpful

Cons:

Tub did not drain, parking too expensive, breakfast too much

2026-08-25 • via Nuitee
E
Ethan • solo_traveller • us
5
2026-08-22 • via Nuitee
K
Kim • solo_traveller • us
2
Pros:

Les chambres sentent la moisissure

2026-08-21 • via Nuitee
J
Jose • extended_group • us
10
2026-08-19 • via Nuitee
M
Michael • solo_traveller • us
9
2026-08-18 • via Nuitee
A
Alvin Yong Kiat • solo_traveller • sg
8
overall pleasant.
2026-08-17 • via Nuitee
C
Cynthia • solo_traveller • us
10
Pros:

The young lady who was there in the breakfast area was very kind

2026-08-17 • via Nuitee
C
Caleb • couple • us
9
2026-08-17 • via Nuitee
B
Bonnie • solo_traveller • us
10
Pros:

I loved the rooftop pool

Cons:

Nothing

2026-08-14 • via Nuitee
M
Marcy • extended_group • us
8
2026-08-13 • via Nuitee
J
Julie • solo_traveller • us
8
Pros:

The manager was exceptional. Other front desk staff did not seem as interested in helping with customer needs or requests. Pool b was great.

Cons:

Cost of breakfast was too high.

2026-08-08 • via Nuitee
W
Williams • couple • us
10
2026-08-07 • via Nuitee
D
danner • couple • us
9
2026-08-05 • via Nuitee
C
Carlos • solo_traveller • us
4
Pros:

The location

Cons:

Not the usual holiday inn feel our services and tremendously overpriced

2026-08-05 • via Nuitee
M
Marianne • solo_traveller • nl
7
Pros:

Liked the location, blue line teain right on the corner. Pool on the roof was so fun for the kids. And liked the size of the room and the helpful staff. Housekeeping was great too.

Cons:

The sleep sofa, the floor would be more comfortable. And I told the staff about a cockroach in the ladies restroom downstairs, hours later it was still there partly covered by a tissue 🤷🏻‍♀️. Not all lights are working.

2026-07-25 • via Nuitee
K
Kaye • couple • au
5
Disappointing and expensive for the condition of the room.
Pros:

Proximity to Union Station

Cons:

Lack of dinning option nearby.

Tired and needing some TLC

2026-07-23 • via Nuitee
O
Olha • solo_traveller • us
10
2026-07-21 • via Nuitee
V
V4574VKjonc • Family
10
Amazing customer service. Above and beyond.
Pros:

I just wanted to thank Alina, Maya, and Salvador for their help in making sure a critical piece of equipment I needed overnighted to the hotel was received without flaw. They took the matter seriously and I am thankful as I had no room for error. Very excellent customer service!!!

2026-07-16 • via Tripadvisor
D
Dugas • solo_traveller • us
9
2026-07-16 • via Nuitee