Holiday Inn & Suites Chicago-Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (895 reviews)
506 West Harrison , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast variety
Cons:
Cleanliness issues in bathrooms
Uncomfortable beds
Missing amenities like indoor pool

Categories

Cleanliness
7.01
Several reviews mention cleanliness issues, including dirty bathrooms and stained furniture.
Service
8.98
Staff was consistently described as friendly, helpful, and accommodating.
Location
8.52
Many guests praised the prime location near public transport and downtown.
Room Quality
7.47
Mixed feedback on room quality; some enjoyed the rooms while others had issues such as uncomfortable beds.
Amenities
8
Positive comments about available amenities, despite some concerns over missing features like a pool.
Value for Money
8.46
Overall good value, especially considering location and service provided.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
8.18
Guests had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:18

Property Description

Convenient Location and Comfortable Accommodation

Located just a few blocks from the iconic Sears Tower, the Holiday Inn Chicago Downtown offers a prime city center location for both business and leisure travelers. The comfortable rooms provide a relaxing retreat after a day of exploring the vibrant city of Chicago.

On-Site Dining and Leisure Facilities

Indulge in delicious American cuisine at Sunny's Restaurant and Lounge, open for breakfast, lunch, and dinner. For relaxation and recreation, guests can take advantage of the seasonal outdoor swimming pool and modern fitness facilities.

Nearby Attractions and Easy Access

Explore popular attractions like Greek Town and the Shedd Aquarium, all conveniently located near the hotel. With easy access to public transport, iconic landmarks such as the Magnificent Mile and Navy Pier are just a short ride away.

Book your stay at the Holiday Inn Chicago Downtown for a memorable and convenient Chicago experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 45.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 895 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.18
S
Schwardt • family_with_children • us
8
I great location, for us, anyway 😀
Pros:

I felt safe here

Cons:

People sleeping in the lobby

2026-03-09 • via Nuitee
J
Jimmy • solo_traveller • ca
8
Located next to public transportation.
Pros:

What compelled me to book this hotel was the fact that there was a subway station right next door. That made it very easy to get around the city. I appreciated the level of politeness at the front desk and the amenities found in the room.

Cons:

The only main drawback is that the hotel is surrounded by very little in terms of convenience stores during off-peak hours. Walking to nearby restaurants or other retail takes considerable time if you don't have a car.

2026-03-09 • via Nuitee
T
Tara • couple • us
10
2026-03-07 • via Nuitee
J
Jason • family_with_children • us
3
Pros:

Centrally located

Cons:

Front desk staff didnt communicate our late checkout, causing housekeeping to walk into the room TWICE without knocking. Doors/walls are thin. Whole facility is a bit dated and needs some TLC.

2026-03-03 • via Nuitee
J
Jackie • extended_group • us
8
2026-03-02 • via Nuitee
T
Tyler • couple • ca
9
Pros:

Location was good close to where I needed to go.

Cons:

Not having to pay 65$ for parking. I personally think it's ridiculous.

2026-03-02 • via Nuitee
M
Megan • couple • us
9
2026-03-02 • via Nuitee
M
Marcus • couple • us
10
2026-02-26 • via Nuitee
A
Ankush • couple • us
1
Worst experience. Would never go back and recommend against it to everyone I know
Pros:

Nothing

Cons:

Everything

2026-02-23 • via Nuitee
R
Rexford • solo_traveller • us
4
2026-02-23 • via Nuitee
G
Graciela • couple • us
10
Buena
Pros:

Todo

Cons:

Nada

2026-02-22 • via Nuitee
M
Malcolm • family_with_children • us
10
Great
Pros:

The staff were very friendly and helpful. They joined us for conversation we loved it

Cons:

N/A

2026-02-11 • via Nuitee
M
Malcolm • family_with_children • us
10
Wonderful
Pros:

Staff, rooms, and lobby.

Cons:

N/a

2026-02-11 • via Nuitee
T
T • family_with_children • ro
10
2026-01-30 • via Nuitee
G
Georgina • family_with_children • us
6
Pretty good
Pros:

It wa s fantastic location for our needs.

Cons:

We had to complain about a very annoying high pitched beep. It was something malfunctioning with the night stand decides. We forgot until it was bedtime as only annoying when it got super quiet. They apologized and let my daughter check out late but I had to leave early that last day.

2026-01-30 • via Nuitee
S
Shaina • family_with_children • us
3
Team No Sleep!!!!!
Pros:

The location & room clean

Cons:

We stayed next to a younger group of girls, who were having some kind of party, multiple groups of guys showed up a whole lot of traffic and walked.\nAround with basically no clothes on. This stay was very uncomfortable. I asked the staff to assist, they lowered the volume for about 1hr and turned it right back up they didn't stop the music until about 2:30AM, trying to sleep through the night of our stay was horrible!

2026-01-26 • via Nuitee
B
Bracy • family_with_children • us
8
Pros:

The bed was comfortable

Cons:

Bathroom extremely small. Parking$65 a night.

2026-01-22 • via Nuitee
R
Rafael julian • couple • us
1
2026-01-20 • via Nuitee
C
Carolyn • couple • us
9
Pros:

Easy check in check out

2026-01-19 • via Nuitee
K
Kevin • solo_traveller • us
1
2026-01-19 • via Nuitee