Holiday Inn & Suites Chicago-Downtown by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (884 reviews)
506 West Harrison , Chicago , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast variety
Cons:
Cleanliness issues in bathrooms
Uncomfortable beds
Missing amenities like indoor pool

Categories

Cleanliness
7.01
Several reviews mention cleanliness issues, including dirty bathrooms and stained furniture.
Service
8.98
Staff was consistently described as friendly, helpful, and accommodating.
Location
8.52
Many guests praised the prime location near public transport and downtown.
Room Quality
7.47
Mixed feedback on room quality; some enjoyed the rooms while others had issues such as uncomfortable beds.
Amenities
8
Positive comments about available amenities, despite some concerns over missing features like a pool.
Value for Money
8.46
Overall good value, especially considering location and service provided.
Food and Beverage
9.01
Breakfast received high praise for variety and quality.
Overall Experience
8.18
Guests had a generally positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:18

Property Description

Convenient Location and Comfortable Accommodation

Located just a few blocks from the iconic Sears Tower, the Holiday Inn Chicago Downtown offers a prime city center location for both business and leisure travelers. The comfortable rooms provide a relaxing retreat after a day of exploring the vibrant city of Chicago.

On-Site Dining and Leisure Facilities

Indulge in delicious American cuisine at Sunny's Restaurant and Lounge, open for breakfast, lunch, and dinner. For relaxation and recreation, guests can take advantage of the seasonal outdoor swimming pool and modern fitness facilities.

Nearby Attractions and Easy Access

Explore popular attractions like Greek Town and the Shedd Aquarium, all conveniently located near the hotel. With easy access to public transport, iconic landmarks such as the Magnificent Mile and Navy Pier are just a short ride away.

Book your stay at the Holiday Inn Chicago Downtown for a memorable and convenient Chicago experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Mon, Sep 1, 2025 until Fri, May 22, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 45.29
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.2
Based on 884 reviews
Cleanliness: 7.01
Service: 8.98
Location: 8.52
Room Quality: 7.47
Amenities: 8
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.18
M
Malcolm • family_with_children • us
10
Great
Pros:

The staff were very friendly and helpful. They joined us for conversation we loved it

Cons:

N/A

2026-02-11 • via Nuitee
M
Malcolm • family_with_children • us
10
Wonderful
Pros:

Staff, rooms, and lobby.

Cons:

N/a

2026-02-11 • via Nuitee
G
Georgina • family_with_children • us
6
Pretty good
Pros:

It wa s fantastic location for our needs.

Cons:

We had to complain about a very annoying high pitched beep. It was something malfunctioning with the night stand decides. We forgot until it was bedtime as only annoying when it got super quiet. They apologized and let my daughter check out late but I had to leave early that last day.

2026-01-30 • via Nuitee
T
T • family_with_children • ro
10
2026-01-30 • via Nuitee
S
Shaina • family_with_children • us
3
Team No Sleep!!!!!
Pros:

The location & room clean

Cons:

We stayed next to a younger group of girls, who were having some kind of party, multiple groups of guys showed up a whole lot of traffic and walked.\nAround with basically no clothes on. This stay was very uncomfortable. I asked the staff to assist, they lowered the volume for about 1hr and turned it right back up they didn't stop the music until about 2:30AM, trying to sleep through the night of our stay was horrible!

2026-01-26 • via Nuitee
B
Bracy • family_with_children • us
8
Pros:

The bed was comfortable

Cons:

Bathroom extremely small. Parking$65 a night.

2026-01-22 • via Nuitee
R
Rafael julian • couple • us
1
2026-01-20 • via Nuitee
S
Sabrion • solo_traveller • us
10
I want to make a reason to visit chicago just so I can come back.
Pros:

Oh my where do I start the location is surrounded by plenty of delicious food options within a two block radius max. Every part of the hotel I seen was amazing and sparkling clean

Cons:

Nothing.

2026-01-19 • via Nuitee
C
Carolyn • couple • us
9
Pros:

Easy check in check out

2026-01-19 • via Nuitee
S
Sandy • couple • us
9
Pros:

Excellent

Cons:

Longer stay as our train was late

2026-01-19 • via Nuitee
K
Kevin • solo_traveller • us
1
2026-01-19 • via Nuitee
B
Bujinlkham • family_with_children • mn
7
2026-01-19 • via Nuitee
H
Harold • couple • us
10
2026-01-19 • via Nuitee
G
George • family_with_children • us
8
I would stay here again any time.
Pros:

The hotel was fairly new in appearance. The room was well kept, the furniture was in good condition, the linens were of good quality as were the pillows. the bed was comfortable. We all felt comfortable in this room.

Cons:

When the traffic on Ida B Wells was loud, like motorcycles and the like, you could hear it through the air conditioning vents. Also, the vent for the bathroom did not seem to be working well.

2026-01-15 • via Nuitee
M
Makiyah • extended_group • us
7
2026-01-12 • via Nuitee
C
Christine • couple • us
7
Overall very good stay! Nothing fancy but would stay again.
Pros:

Staff was great! Room was clean. Bed very comfortable! Close to Soldier Field, as I was in town for the playoff game.

Cons:

Parking is limited. I feel like the breakfast should be included, as it is nothing special and other hotels offer it at no additional charge.

2026-01-12 • via Nuitee
V
Vicky • family_with_children • sv
7
Hotel está bien, para pasar la noche
Pros:

Muy cerca de la estación de línea azul L para el aeropuerto

Cons:

Habitación muy pequeña, nos salió una cucaracha, como es hotel pequeño no hay vista

2026-01-07 • via Nuitee
S
Saagar • extended_group • us
1
2026-01-06 • via Nuitee
T
Talha • couple • us
7
location was good, but not worth the price considering parking fee and no complimentary breakfast
Pros:

Location

Cons:

parking fee was ridiculous, no complimentary breakfast

2026-01-06 • via Nuitee
D
Daric Matthew • couple • us
1
The room I booked wasn't available
Cons:

I booked a room with double queen beds, but found a king only room, and there were no other rooms that matched what I booked. Very disappointed

2025-12-28 • via Nuitee