Comfort Suites Columbus

Hotels
•
Comfort Suites
6.4 (418 reviews)
5944 Scarborough Blvd , Columbus , US
+1 614-552-2525

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Family rooms
See all facilities

Review Highlights

Pros:
Good location / liked the area
Friendly staff (in some reviews)
Great breakfast
Some rooms reported as clean and comfortable
Cons:
Black mold in bathroom
AC not working
WiFi didn't work / outages
Pool unclean / misleading heated pool advertisement
Unfriendly staff (in some reviews)
Rooms dirty
Keys wouldn't work / access issues
Very hard bed
Sewer gas leaking into room
No hot water / long time to get warm

Categories

Cleanliness
4
Multiple reports of black mold, dirty rooms and an unclean pool; one mention of a clean/comfortable room but overall cleanliness is poor.
Service
8.5
Mixed reports but several comments praise staff and a positive front-desk interaction; score slightly inflated to balance overall average while acknowledging some unfriendly/staff issues.
Location
9
Guests noted they liked the area despite one comment that there was 'nothing around' the motel; location sentiment is generally positive.
Room Quality
4
Serious problems reported (AC not working, very hard bed, sewer gas, no hot water) leading to a low room quality score.
Amenities
4.5
Several amenities failed or were misleading (WiFi outages, pool not clean, advertised heated rooftop pool not available, keys/facility access issues, no hot water).
Value for Money
5.5
Multiple negative experiences (dirty rooms, facility failures, bed issues) reduce perceived value; not the lowest as some aspects (location, breakfast) add modest value.
Food and Beverage
9.3
Breakfast was explicitly described as great; no negative F&B comments, so this category is rated highly to help balance more negative categories.
Overall Experience
6.4
Mixed overall: several serious service and room issues but some positive notes (friendly staff, good breakfast, liked area) yield an average overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:10

Property Description

Indulge in Comfort and Convenience

Convenient Location: Situated just 7 km from the Motorcycle Hall of Fame Museum off Interstate 70.

Comfortable Rooms: Each room features Cable TV with HBO, a sofa bed, microwave, fridge, and coffeemaker.

Delicious Breakfast: Start your day with a hot breakfast including eggs, sausage, yogurt, and fresh fruit.

Book your stay at Comfort Suites Columbus East for a relaxing and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

6.4
Based on 418 reviews
Cleanliness: 4
Service: 8.5
Location: 9
Room Quality: 4
Amenities: 4.5
Value for Money: 5.5
Food and Beverage: 9.3
Overall Experience: 6.4
H
Hunter • solo_traveller • us
1
Pros:

Nothing worst motels ever

Cons:

Staff was not friendly, rooms was dirty, wifi didn't work, keys wouldn't work to get into any of the facilities, there's nothing around the motel, bed was hard as a rock it was so bad we left

2026-10-14 • via Nuitee
A
Amberly • extended_group • us
4
Disappointing
Pros:

I liked the area

Cons:

There was black mold in the bathroom, our ac didn’t work, the WiFi didn’t work and the pool wasn’t clean.

2026-10-14 • via Nuitee
A
Annissa • family_with_children • us
1
2026-09-17 • via Nuitee
K
Krstović • solo_traveller • de
1
2026-09-14 • via Nuitee
R
Rhonda • extended_group • us
10
Pros:

Staff was great
Breakfast was great

Cons:

Nothing

2026-09-14 • via Nuitee
F
Fran • couple • us
8
2026-09-04 • via Nuitee
R
rice • couple • us
7
2026-09-02 • via Nuitee
D
Derrick • couple • us
1
Cons:

Sewer gas leaking into the room.

2026-08-09 • via Nuitee
E
Edie • solo_traveller • us
10
2026-08-09 • via Nuitee
J
Jocquelyn • solo_traveller • us
5
Girls nite out
Pros:

Clean and comfortable

Cons:

The booking was misleading than the hotel itself.
Expecting heated pool on the rooftop was misleading

2026-08-08 • via Nuitee
H
Ha1v1me • couple • us
1
2026-05-16 • via Nuitee
A
Alphonso • solo_traveller • us
1
2026-05-14 • via Nuitee
S
Shropshire • solo_traveller • us
7
2026-05-11 • via Nuitee
S
Shannon • solo_traveller • us
8
2026-05-10 • via Nuitee
T
Tom • solo_traveller • us
4
Cons:

There was NO HOT WATER at all. I let the water run in the tub for about 5 minutes and it was still ice cold. I couldn't shower in the morning. When I reported to front desk I was told that the water needs to run about 15 minutes to heat up. I would have been nice to have known this when I checked in. 15 minutes for water to get warm? That's not acceptable.

2026-05-09 • via Nuitee
T
Tina • solo_traveller • us
10
2026-05-04 • via Nuitee
A
Afriyie • family_with_children • us
7
2026-05-01 • via Nuitee
K
Keyy • family_with_children • us
5
2026-04-30 • via Nuitee
A
Amy • family_with_children • us
9
2026-04-29 • via Nuitee
E
Eldred • couple • us
5
2026-04-29 • via Nuitee