Hampton Inn & Suites Anaheim Garden Grove

Stayed at Hampton Inn and Suites Garden Grove Anaheim- it was fantastic- staff is very friendly, room very clean , and breakfast is wonderful. I was here for a business trip- however this hotel is in the center of it all- walking distance to Disneyland gates- close to Angel Stadium- or to any of the local eateries which there are plenty as well as the local tourist hot spots- myself I choose the local eateries- regardless of your food choice this hotel is great the staff is friendly, rooms are clean , kid friendly and I like the price point- I highly recommend.

I don't know where to begin! This hotel and their employees and especially Bevz at the front desk were incredible. Our family was in a very vulnerable position. We had to quickly evacuate due to a chemical spill near our home. My husband was calling around town to find a place for us to stay with our dog. Thankfully my husband found this hotel. As soon as we walked in the lobby, I felt a peace. The room was beyond clean. I have been in hotels where when you walk in you get that icky feeling. The staff was so helpful. When I was talking to Bevz, I felt embarrassed when I started to cry. Bevz took my hand and reassured me that everything would be okay. They also gave us an emergency room rate. There was no price gouging. This speaks to their integrity and professionalism!

First off, this was during the Hazmat evacuation in Stanton/Garden Grove starting around Memorial Day weekend. I live at ground zero, meaning we were first to be evacuated and last to be going home. EVERY HOTEL AROUND THE EVACUATION ZONE WAS FULLY BOOKED. I had to evacuate NOTHING because I was at work when they announced the second evacuation. It was so stressful. The website said to call in to try and get a room and you might be able to take someone's cancelation, which I did. I called around 10am, noon, 1pm, and 3pm. Each time I called, I could tell the employees were multitasking like crazy trying to handle both the vacationers and the evacuees. It didn't matter how busy it got, each time I called asking the same question, I was treated with respect and patience.

I could hear the employees talking to other customers at the front desk while they were on the phone with me, who they also treated very respectfully under pressure. I am a grocery manager and my job demands a high level of customer service under pressure, and what I experienced impressed me greatly.

Naturally, as the day goes on, employees are changing shifts, and you have to hope they are passing along messages to the other employees... Well I probably talked to 3 different employees throughout the day and they were all aware of my situation and why I'm calling. This tells me that the communication among staff is excellent, and it made me worry a lot less.

Finally after calling enough times, I was told they would call me if a room becomes available... I kind of figured this was the end of the road for my attempt at getting a place to sleep for the night.. But hours later, I ACTUALLY got a call back from this hotel, specifically from Bevz, who told me a room became available. How often does a business follow through with actually calling you back - and during a holiday weekend AND an evacuation going on at the same time?

When I showed up to the hotel, Bevz knew who I was by just recognizing my voice, and she was able to help me get situated with my room. Knowing how hard of a time we were having with finding a place to sleep (seriously, everything nearby was booked. We were ready to sleep in our cars,) she was able to waive our parking fee, which helped immensely. Even in the morning when the employees are setting up breakfast, everyone has been very friendly.

The room itself has been great. The two of us aren't staying for a vacation and we are both working everyday, so I imagine it matches a similar experience as if you were using the room to sleep and using daylight to visit Disneyland. That being said, what time we do spend in the room is extremely nice. I check every corner of every piece of furniture whenever I stay at a hotel because I'm paranoid about bugs, and I couldn't find even a trace of a single one - even places like the tops of the doors were properly dusted.

The hotel has a hot breakfast bar in the morning and it has also been a blessing during the evacuation. Again, while I'm using the breakfast bar to fuel up for work, it would do great to fuel families up before hitting the park.

So I guess the most important part of these reviews is whether I would ever come back, right? With that in mind, I say, hopefully I won't ever have to be evacuated again, but if i do, my first choice would be the Hampton.

We planned a Disney vacation and Bevs and the Hampton Inn staff made our trip magical. Started with a birthday package for me and we’re just so kind and went above and beyond. I’ve never been greeted by name at a hotel upon almost every return, but I was here. Thank you, Bevs and team!

Staff were friendly, helpful. Room was clean.

Genuinely a great experience, Ana, Racheal, Bevz, were very helpful and understanding! Overall a great experience! Would definitely recommend

Love this hotel. Hampton is always a great clean hotel to stay at. Love Bevz!! She is always so friendly, helpful, and on top of things. She also always remembers our family. It's nice to see her smiling face when we check in or come back from Disneyland.

best time ever will come back again

Everything and everybody were absolutely wonderful! The staff went above and beyond to make us feel welcome and looked after! The daily breakfast buffet was delicious and we had so much fun enjoying the outdoor pool and a hot tub! We loved everything about our hotel!!!!

Great service! Best family suites ever. Bev Z is super.

Air conditioner in the room works fantastic and it’s always clean here. They’re always cleaning the carpets and that’s much appreciated. BEVZ at the front desk is amazing, such hospitality!

Todo

The facility was clean and the breakfast was perfect. Not a crazy amount of options but there were plenty to pick from. Location was perfect, I was here for Disney and it’s a 4 minute drive to the parking lot. Makes it easy to rope drop if that’s what you’re I interested in

Location and pool