Holiday Inn Express Tucson-Airport by IHG

Hotels
•
Holiday Inn Express
8 (204 reviews)
2548 East Medina Road , Tucson , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good breakfast variety
Convenient location
Cons:
Rude staff
Limited dining options nearby

Categories

Cleanliness
7.25
There were complaints about the front desk staff's general hygiene and a strong odor of cigarettes.
Service
5.25
Service was reported as rude and unprofessional, particularly at check-in.
Location
8.75
The location was noted to be convenient for airport access.
Room Quality
8.25
Rooms were described as comfortable and spacious.
Amenities
8.25
The hotel had all the amenities needed for a relaxing stay.
Value for Money
9.25
Good value for a stay near the airport.
Food and Beverage
9.25
Breakfast options were praised for variety and quality.
Overall Experience
7.75
Overall experience was mixed due to staff-related issues, despite good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:19

Property Description

Welcome to Holiday Inn Express Tucson-Airport!

Convenient Amenities: Enjoy a complimentary breakfast, free Wi-Fi, and a free shuttle to Tucson International Airport.

In-Room Comforts: Relax with a flat-screen TV, microwave, coffee machine, and fridge in every room.

Relax and Recharge: Take a dip in the outdoor pool, grill at the barbecue area, and stay fit at the fitness center.

Ready to experience comfort and convenience at Holiday Inn Express Tucson-Airport? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TUS

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8
Based on 204 reviews
Cleanliness: 7.25
Service: 5.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.25
Value for Money: 9.25
Food and Beverage: 9.25
Overall Experience: 7.75
S
Sahily liliana • solo_traveller • mx
10
Pros:

Instalaciones nuevas y bonitas y muy buen desayuno

2026-01-02 • via Nuitee
K
Kelsey • couple • us
8
2025-12-03 • via Nuitee
R
Rafael • family_with_children • us
10
2025-10-16 • via Nuitee
J
John • extended_group • gb
9
The hotel was clean and had all the aminities needed for a relaxing stay.
Pros:

The location was just what was needed for access to the airport.

Cons:

There was limited eating out venues close to the hotel.

2025-10-13 • via Nuitee
A
Abigail • solo_traveller • us
1
Terrible Staff ruining a nice hotel.
Pros:

The room was clean what you can expect for an airport hotel.

Cons:

The staff ruined the entire experience for me. They were incredibly rude to an older gentleman standing in front of me at check in who was voicing concerns about the tap water being milky white. They checked me in without issue then called me an hour later to rudely inform me very loudly that my card was declined. I showed them proof on my bank account that it was not declined and the charge did go through. They demanded that I give them another card to charge. Nope! I cancelled my room and took my business to the Hilton down the road. One smelled so strongly of cigarettes it made this location feel like a gross motel. Another one wouldn't stop chewing a gross amount of gum and smacking on it loudly with every guest she checked in. All front desk staff were unhygienic, rude, loud, and have no understanding of professionalism or hospitality. I took my concerns to corporate as well.

2025-10-10 • via Nuitee
J
James P • partner
10
Pros:

Very clean room.

2025-10-08 • via Nuitee
S
suzanne • family
2
Pros:

We reserved 3 rooms (2 under Medina and 1 under Davis). My in laws room (Davis) dod not have working AC. My father in law is in poor healrh. Also, the water in the sinks and showers is absolutely disgusting. It smells & it is a milky white color. My in laws should get a refund.

2025-10-05 • via Nuitee
W
William
10
Pros:

The staff was very nice and the breakfast was actualy decent for a hotel. I would recommend this location forbanyone that needs to be close to the airport and local restaurants.

2025-09-28 • via Nuitee
A
Alejandra • family_with_children • us
10
It was great
Pros:

Breakfast was great. The attention to detail was great.

Cons:

We could hear footsteps from the upper floor, a first to us.

2025-09-15 • via Nuitee
K
Kathryn
10
Great hotel
Pros:

The room was really comfortable. The hotel staff were friendly and just really great. Everything was clean. Basic TV. Very close to the airport. It was perfect for our needs.

2025-08-17 • via Nuitee
J
Jose • family_with_children • us
8
Pros:

Free breakfast and comfort stay

Cons:

N/A

2025-08-06 • via Nuitee
S
Sharon
10
Great! Would come again anytime!
Pros:

The hotel was very clean and quiet. The rooms were spacious and fresh. The beds and pillows were very comfortable and the breakfast had a lot of variety and was great. The staff was very friendly.

2025-08-04 • via Nuitee
W
William • family
8
Pros:

Good value

2025-06-23 • via Nuitee
T
Tim
10
Pros:

Very clean and nice hotel! Staff was very efficient.

2025-05-24 • via Nuitee
R
RAMAN
6
Pros:

Bathroom fan was too loud
Shower control was broken
Phone was disconnected..

2025-05-19 • via Nuitee
J
Jose Eduardo • family
10
Pros:

Muy buen hotel por el precio. Tiene refrigerador, horno de microonda y una pequena alberca, un peque;o gimnasio.
Incluye desayuno mini buffete. Incluye omelet, jugo y leche. Pan, cereal y tortitas de carne.
Lo unico que no me gusto es que no hay botellas de agua de cortesia y si quieres necestias compralo. Y lo peor es que el agua del lavabo sale completamente agua. El personal dice que es por lo minerales y que es muy segura. Fuera de eso muy recomendable. El hotel muy bonito bien cuidado

2025-05-16 • via Nuitee
J
Julian • family
10
Pros:

It's like you didn't leave home staff is the most professional they go out of there way to accommodate you and your family is not the first time I stayed at a Holiday inn Express any time I need a hotel I look for a Holiday Inn Express because I know if I book with them I don't have to worry!!

2025-04-12 • via Nuitee
B
B7731QTalicec • Couples
10
Lovely Stay at Tucson Airport’s Holiday Inn Express
Pros:

We chose this location because it was minutes from the airport and halfway between the east and west sides of Saguaro National park, the reason for our visit. The desk staff were very friendly, both on the phone before we came and at the hotel. We booked through USAA and got a great rate and an upgrade to a lovely third floor suite which was very roomy. We saw construction workers on the main but we never heard them. The housekeeping staff did a wonderful job and our room and the halls were immaculate. We were delighted that our room was cleaned with new linens and towels each night! The complimentary breakfast was excellent. I would definitely stay here again.

2025-04-11 • via Tripadvisor
H
Hector
10
Pros:

W

2025-04-08 • via Nuitee
S
Steven • family
6
Pros:

I liked how accessible the property is. I loved the service, and the staff were amazing. However, had I known that the renovations were in work during my stay, I would have booked somewhere else. That information should have been available on Expedia so customers can make informed choices. Also, the renovation is more of a remodel. Mostly cosmetic upgrades and updates. The bathroom light and fan are still on the same switch instead of separate switches, and the fan is like having a little jet engine whining above your head while sitting on the toilet. It's 2025, and still no smart tv or shower wand. If those doesn't bother you, then you'll probably be alright.

2025-04-05 • via Nuitee