Quality Inn & Suites Chattanooga West near Lookout Mountain

Hotels
•
Quality Inn
6.1 (487 reviews)
3540 Cummings Hwy , Chattanooga , US
+1 423-821-1090

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Good location (close to restaurants and Walmart, easy to find)
Friendly/helpful staff in multiple reviews
Some guests found the price/value acceptable
Free breakfast praised when available
Occasional reports of clean rooms
Cons:
Undisclosed renovation/construction impacting stay
Dirty carpets, mold in bathrooms/ceilings, and general cleanliness issues
Pool problems (cold and green algae)
Missing/broken amenities (no ice machine, unusable dining area, pool closed)
Room maintenance problems (shower/AC issues, torn carpet)

Categories

Cleanliness
3.8
Multiple reviews report dirty carpets, mold in bathrooms and ceilings, green algae in the pool, and rust/mold on lobby equipment — overall poor cleanliness.
Service
8.8
Generally praised staff: described as wonderful and friendly in several reviews and helpful with items like ice and breakfast; however, there are notable exceptions (front desk absent, poor complaint handling) lowering consistency.
Location
9
Consistently positive: easy to find, close to restaurants and Walmart, quiet area — location is a clear strength.
Room Quality
4.3
Reports of torn up carpet, exposed subfloor, shower valve/AC problems, sticky-note room numbers and ongoing renovation damage — room condition is below average.
Amenities
4
Major amenity issues: pool often cold or green with algae, ice machines unavailable (ice from staff), no usable dining area during renovation and inconsistent availability of promised facilities.
Value for Money
6.4
Mixed impressions: several guests cite good price and value, but others felt paying full price was unacceptable given undisclosed renovations and missing amenities.
Food and Beverage
6.4
Free breakfast was praised when available, but some guests reported no hot breakfast or dining due to construction — inconsistent food service.
Overall Experience
6.1
Mixed overall: strong location and generally friendly staff are outweighed by undisclosed renovation, cleanliness and amenity failures; recommend caution and confirm facility status before booking.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:11

Property Description

Heated Indoor Pool and Free Wi-Fi
Quality Inn & Suites Chattanooga offers a convenient stay just 10 minutes from downtown Chattanooga. Guests can unwind in the heated indoor pool and stay connected with free Wi-Fi throughout the property.

Comfortable Rooms with Amenities
Each room is equipped with a microwave, refrigerator, and coffee-making facilities for added convenience. The warm-colored rooms also feature a cable TV, work desk, and cozy wood furniture for a comfortable stay.

Convenient Facilities and Services
Guests can take advantage of on-site laundry facilities, a business center with fax and copy services, and a daily continental breakfast. The hotel's proximity to attractions like the University of Tennessee and Engel Stadium makes it an ideal choice for travelers.

Book your stay at Quality Inn & Suites Chattanooga for a relaxing and convenient experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Location

Guest Reviews

6.1
Based on 487 reviews
Cleanliness: 3.8
Service: 8.8
Location: 9
Room Quality: 4.3
Amenities: 4
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 6.1
L
Lori • solo_traveller • us
4
Disappointed
Cons:

Was not disclosed that it was under construction for remodeling.

2026-10-31 • via Nuitee
L
Leesa • family_with_children • us
8
2026-10-26 • via Nuitee
R
Rebecca • couple • us
1
Had I not prepaid and it have taken 48-72 hours for a partial refund, would not have stayed
Pros:

Bed was new

Cons:

Major construction, no usable dining area, pool or hot breakfast which is the main reason we choose that hotel. I left there with a terrible respiratory problem. This hotel should be closed for the renovation

2026-10-24 • via Nuitee
H
Hale • family_with_children • us
6
2026-10-23 • via Nuitee
F
Flippen • family_with_children • us
1
Awful
Pros:

Nothing

Cons:

Under renovation, not disclosed, no discount either. Ripped up carpet with only wood underneath it ,mold/rust on refrigerator in lobby, the “ice machine“ was a cooler in the lobby with a shared metal spoon. The “room numbers” were all sticky notes that could easily be changed by anyone. When I went down the first night to talk to the front desk no one was there. So I contacted booking and they told me I could stay and wait for a refund.. they never got back to me. When I checked out the lady at the front desk, brought up the issue to me and continue to argue and make excuses. I’m never one to complain, but I should not have to have paid full price for this, especially having a six-year-old where there are ripped up carpets and could cause injury

2026-10-19 • via Nuitee
C
Chelsea • family_with_children • us
3
Pros:

The area that the hotel in was great. It was close to many restaurants and Walmart, and the area wasn't busy. Very easy to find.

Cons:

The hotel was under construction and we weren't told. Indoor pool was very cold. Shower barely got warm.

2026-10-13 • via Nuitee
M
Melinda • solo_traveller • us
10
2026-10-10 • via Nuitee
J
Jamie • solo_traveller • us
3
2026-10-07 • via Nuitee
S
Shawntay • solo_traveller • us
10
Pros:

The staff was wonderful

2026-09-19 • via Nuitee
W
Williamson • couple • gb
7
2026-09-16 • via Nuitee
D
DAVID • couple • us
9
Pros:

great

Cons:

the pool was not heated

2026-09-10 • via Nuitee
L
Leslie • couple • us
5
2026-09-09 • via Nuitee
V
Vinothkumar • couple • us
10
2026-09-08 • via Nuitee
B
Brown • couple • us
2
2026-09-02 • via Nuitee
G
Gerardo • solo_traveller • us
10
Excelente por el precio
Pros:

Si

Cons:

Todo bien

2026-08-31 • via Nuitee
G
Gerardo • solo_traveller • us
10
2026-08-31 • via Nuitee
A
Areyonnia • couple • us
6
2026-07-14 • via Nuitee
K
Kerri • couple • us
1
2026-07-07 • via Nuitee
D
Dix • couple • us
4
2026-07-06 • via Nuitee
B
Brandon • couple • us
4
It’s a great location, the facilities and housekeeping are the only drawback.
Pros:

The location

Cons:

There was mold on the bathroom ceiling and other areas where Sheetrock tape was cracking on the walls. The shower head was loose and spraying water but I had some tools with me and fixed that. The shower valve was broken so shower head was only getting halve of the water it should and the rest was coming out of the bottom valve. The room’s ac unit didn’t work that well either.

2026-07-01 • via Nuitee