Hilton Boston Back Bay

Hotels
•
Hilton Hotels & Resorts
8 (1105 reviews)
40 Dalton Street , Boston , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
7
Several mentions of dirty countertops, old TV, and a room that felt dirty.
Service
8.5
Mixed reviews; some good service noted but instances of uncooperative staff mentioned.
Location
10
Consistently highlighted as a strong point across multiple reviews.
Room Quality
7
Problems with lighting, broken curtains, and mold indicated poor quality.
Amenities
6.5
Limited amenities due to construction and non-functional elevators.
Value for Money
6.5
Comments reflect disappointment in value considering the price paid.
Food and Beverage
9
Generally positive feedback on restaurant service, especially praised in one review.
Overall Experience
9.5
Despite several issues, many guests expressed willingness to return, suggesting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:25

Property Description

Convenient Location near Charles River and Fenway Park

Luxurious Amenities for a Comfortable Stay
The Hilton Boston Back Bay offers spacious rooms equipped with a flat-screen TV with HBO and video games, a laptop safe box, desk, coffee maker, and an armchair. Whether you're traveling for business or leisure, you'll find everything you need for a comfortable stay.

Dining Options and Services
Indulge in casual dining at Forty Dalton for breakfast, grab a coffee at the Starbucks Lobby Café, or pick up snacks at the on-site shop. The hotel also provides a 24-hour gym for fitness enthusiasts and the convenience of the Beantown Trolley stop right in front for easy access to city attractions.

Book your stay at Hilton Boston Back Bay for a memorable experience in the heart of Boston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 1105 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.5
A
Alexey • family_with_children • it
8
2026-03-18 • via Nuitee
C
carlos • family_with_children • pe
3
Cons:

No rewards on my HH points
No internet
No fitness center

2026-03-15 • via Nuitee
D
Deng • couple • us
10
2026-03-15 • via Nuitee
S
SHIN • solo_traveller • kr
8
Pros:

내부 리모델링이 끝난 방을 받아서 깨끗함

Cons:

리모델링이 끝난지 얼마 안된 방인지 페인트 냄새가 났음

2026-03-15 • via Nuitee
J
Jenell • couple • us
10
2026-03-15 • via Nuitee
E
Ebru • solo_traveller • tr
8
2026-03-13 • via Nuitee
C
Ciaran • couple • ie
9
2026-03-11 • via Nuitee
M
Maria • couple • pe
9
Buena y accesible a todo muy cerca.
Pros:

La ubicación

Cons:

Está en plena remodelación y con personal de construcción.

2026-02-28 • via Nuitee
G
Gabriela • family_with_children • br
6
Pros:

Localização, Quarto e camas

Cons:

Não tinha academia, nem na parceria com o Hilton vizinho e estacionamento muito caro

2026-02-28 • via Nuitee
F
fatgoat8 • Business • New York City, New York
4
Dingy and outdated, construction starting at 7 AM
Pros:

Would not stay here again. Great location but difficult, expensive parking (I guess it’s a city, so is what it is.)

But had no idea when booking that this entire place is under intense renovation. I walked in and the lobby is mostly closed off and had a sewage smell. I got to the front desk, a little disoriented, and the receptionist did not even greet me. Just waved me forward, checked me in wordlessly, and handed me my hotel key. Again I get it— it’s a city and there’s maybe not a ton of hospitality with the volume of visitors- but it was rude to the point of slightly uncomfortable. If you work in hospitality or customer service, a basic “hello” may be occasionally required.

They collect a $35 “resort fee” for two bottles of water (the cheapest off brand you can buy… I know because I buy it, lol) and slow WiFi. The room itself was surprisingly large for a city room but extremely dark and dingy. The bathroom wasn’t clean— lots of hair (gross.)

The jackhammering from the construction woke me up at 7 AM. Just really bad and unacceptable to be charging what they charge people for this to have construction wake you up at 7 AM.

Definitely would skip this one and find somewhere else.

2026-02-27 • via Tripadvisor
A
Amanda • couple • au
10
2026-02-27 • via Nuitee
A
Amanda • couple • au
10
2026-02-27 • via Nuitee
A
Atsuya • couple • jp
4
2026-02-26 • via Nuitee
R
Reyes Ráfales • solo_traveller • de
7
2026-02-25 • via Nuitee
Y
Yi • family_with_children • au
10
2026-02-24 • via Nuitee
I
Isaiah • family_with_children • us
10
Very good
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-02-23 • via Nuitee
L
Lungile • couple • us
6
I’d definitely consider staying with them again!
Pros:

The staff. They were very personable, they allowed us an early check.

Cons:

It was very hot, even when we put the fan on. I didn’t like that we were not notified that the hotel is undergoing renovations prior to booking, There was only one chair in the hotel room, not ideal if you’re traveling as a pair and also there was no streaming TV(but they’re working on this) so…

2026-02-23 • via Nuitee
R
ronald • couple • us
7
Pros:

location

Cons:

the bed was to soft ,also the pillows are way too soft they need to have one soft and one firm.the toilet is way to low need to up grade to a standerd size as it is to low.

2026-02-14 • via Nuitee
P
Philip • solo_traveller • us
7
Pros:

Location

Cons:

Construction work early in the morning and no parking discount

2026-02-13 • via Nuitee
M
matt • solo_traveller • us
3
Construction going on, had no idea prior to booking. No restaurant, lobby, gym. Parking garage elevator wasn’t working.
Pros:

Location for what I needed it for.

2026-02-08 • via Nuitee