Hilton Boston Back Bay

Hotels
•
Hilton Hotels & Resorts
8 (1105 reviews)
40 Dalton Street , Boston , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Poor room quality
Limited amenities

Categories

Cleanliness
7
Several mentions of dirty countertops, old TV, and a room that felt dirty.
Service
8.5
Mixed reviews; some good service noted but instances of uncooperative staff mentioned.
Location
10
Consistently highlighted as a strong point across multiple reviews.
Room Quality
7
Problems with lighting, broken curtains, and mold indicated poor quality.
Amenities
6.5
Limited amenities due to construction and non-functional elevators.
Value for Money
6.5
Comments reflect disappointment in value considering the price paid.
Food and Beverage
9
Generally positive feedback on restaurant service, especially praised in one review.
Overall Experience
9.5
Despite several issues, many guests expressed willingness to return, suggesting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 06:25

Property Description

Convenient Location near Charles River and Fenway Park

Luxurious Amenities for a Comfortable Stay
The Hilton Boston Back Bay offers spacious rooms equipped with a flat-screen TV with HBO and video games, a laptop safe box, desk, coffee maker, and an armchair. Whether you're traveling for business or leisure, you'll find everything you need for a comfortable stay.

Dining Options and Services
Indulge in casual dining at Forty Dalton for breakfast, grab a coffee at the Starbucks Lobby Café, or pick up snacks at the on-site shop. The hotel also provides a 24-hour gym for fitness enthusiasts and the convenience of the Beantown Trolley stop right in front for easy access to city attractions.

Book your stay at Hilton Boston Back Bay for a memorable experience in the heart of Boston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 65 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8
Based on 1105 reviews
Cleanliness: 7
Service: 8.5
Location: 10
Room Quality: 7
Amenities: 6.5
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.5
R
ronald • couple • us
7
Pros:

location

Cons:

the bed was to soft ,also the pillows are way too soft they need to have one soft and one firm.the toilet is way to low need to up grade to a standerd size as it is to low.

2026-02-14 • via Nuitee
P
Philip • solo_traveller • us
7
Pros:

Location

Cons:

Construction work early in the morning and no parking discount

2026-02-13 • via Nuitee
M
matt • solo_traveller • us
3
Construction going on, had no idea prior to booking. No restaurant, lobby, gym. Parking garage elevator wasn’t working.
Pros:

Location for what I needed it for.

2026-02-08 • via Nuitee
A
Ann • couple • us
7
Good value for location and helpful service.
Pros:

Staff was very accommodating. Room was clean and spacious.

Cons:

Major construction was going on. We understand that is necessary but just wish something had been said in property information. Breakfast was only available meal given renovation work.

2026-01-27 • via Nuitee
M
Matthew • couple • us
8
2026-01-26 • via Nuitee
D
Douglas • couple • us
8
2026-01-20 • via Nuitee
V
Valasis • couple • us
10
Pros:

Great location. Staff was very helpful.

Cons:

It's currently under renovation. Did not impact our experience in any way, but something to be aware of

2026-01-20 • via Nuitee
G
Glenn • couple • us
10
2026-01-19 • via Nuitee
J
JORDI • couple • es
2
2026-01-19 • via Nuitee
P
PAUL • solo_traveller • us
6
Comfortable room, but not nearly enough light!
Pros:

The mattress was one of the most comfortable I've had in any hotel. The bathroom was generously proportioned, and the bathtub was comfortable. The built-in night-light in the bathroom is a welcome feature.

Cons:

The room was very dark! The walls and floors are all dark brown, almost black. Apart from a small light just inside the entrance, there are no ceiling fixtures. The lamp next to the sofa was quite dim, though the bedside lamps were bright enough. A small desk lamp was the only other light in the main room, and the desk itself was in a dark corner. There was no light in the closet, which was a black hole - I had to use a flashlight to see anything!
Apart from that - the hot water was not really hot enough to make for a good tub bath.

2026-01-19 • via Nuitee
L
Lisa • couple • us
10
2026-01-19 • via Nuitee
J
Jim • couple • us
10
2026-01-19 • via Nuitee
M
Milta • solo_traveller • us
8
2026-01-19 • via Nuitee
R
ROLAND • solo_traveller • us
5
Cons:

Negligent staff at the lobby bar, appalling, could not get served.

2026-01-19 • via Nuitee
B
Brenda • family_with_children • us
6
Pros:

Location

Cons:

The rooms were so dark.

2026-01-19 • via Nuitee
S
Sergey • couple • gb
6
2026-01-19 • via Nuitee
S
Scott • couple • us
9
Pros:

Close to the venue we were there to see.

Cons:

The parking was expensive in addition to the fact that the rates were raised higher on the day of the concert so it was an expensive stay.

2026-01-19 • via Nuitee
T
tom • solo_traveller • us
9
2026-01-19 • via Nuitee
E
Evan • solo_traveller • us
9
2026-01-19 • via Nuitee
P
Pearlie • couple • us
10
Will be back
Pros:

Dinner was excellent, staff very friendly

Cons:

N/A

2026-01-19 • via Nuitee