Hilton Garden Inn Chicago Downtown/Magnificent Mile

Hotels
•
Hilton Garden Inn
8.4 (4797 reviews)
10 East Grand Avenue , Chicago , US
+1 312-595-0000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Comfortable rooms
Cons:
Expensive parking
Service inconsistencies
Noise from adjacent rooms

Categories

Cleanliness
8.03
Some reviews mention issues, such as the creaking bed and the lack of room cleaning over multiple days.
Service
8.7
Mixed reviews about service; some guests had issues but others mentioned kind staff.
Location
9.04
Many positive mentions of the location being central and convenient.
Room Quality
8.29
Generally good but mentions of noise from adjoining rooms and connectivity issues.
Amenities
8.22
Guests appreciated amenities like the onsite restaurant and grill.
Value for Money
8.08
A few reviews cited expensive parking, affecting perceived value.
Food and Beverage
8.53
Positive comments about the restaurant and food options available at the hotel.
Overall Experience
8.3
Overall positive sentiment, with specific areas of improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:47

Property Description

Prime Location near Magnificent Mile
Located just 2 blocks away from the vibrant shops and entertainment of the Magnificent Mile, Hilton Garden Inn Chicago Downtown/Magnificent Mile offers a prime location in Chicago’s River North neighborhood.

Modern Amenities and Comfort
Each room is equipped with a flat-screen HDTV, microwave, refrigerator, and a coffee machine for your convenience. Guests can also take advantage of the indoor heated pool with stunning city views and the 24-hour snack shop on-site.

Convenient Access to Attractions
With the Grand-State Red Line subway stop right across the hotel, exploring Chicago's top attractions is a breeze. Don't miss out on visiting Navy Pier, just 1 mile away from the hotel.

Book your stay now for an unforgettable Chicago experience at Hilton Garden Inn Chicago Downtown/Magnificent Mile.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Location

Guest Reviews

8.4
Based on 4797 reviews
Cleanliness: 8.03
Service: 8.7
Location: 9.04
Room Quality: 8.29
Amenities: 8.22
Value for Money: 8.08
Food and Beverage: 8.53
Overall Experience: 8.3
L
Liliana • couple • us
10
Perfecta
Pros:

Personal amable, excelente ubicación,

2026-10-17 • via Nuitee
P
Pamela • family_with_children • us
9
2026-10-17 • via Nuitee
J
Jeremy • family_with_children • fr
6
localisation Parfaite pour visiter la ville
Pros:

La localisation

Cons:

Le bruit : des travaux dans la chambre d’à côté même la nuit entre minuit et 3h du matin.
Le menage : avons dû demander de faire la chambre apres 4 jours
Le personnel d’accueil aurait merité d’être plus souriant

2026-10-17 • via Nuitee
C
Carolyn • couple • au
10
Convenient location and clean
Pros:

Clean and close to everything

2026-10-17 • via Nuitee
T
Thabo • family_with_children • bw
2
See above
Pros:

Well located

Cons:

My deposit hasn't been paid back to me after a month. Excuse is that i used an international credit card. I have used the same card at numerous hotels in the US and my deposit is return in a week - not happy

2026-10-17 • via Nuitee
A
Alan • extended_group • gb
8
Great spot for the marathon
Pros:

The location was very good and the hotel also very good in general.

Cons:

I needed to make an international call from the hotel and the staff were initially less than helpful and I had to seek another solution elsewhere. Also restaurant staff on two occasions did not deliver what was requested or give a reason.

2026-10-16 • via Nuitee
B
Barbara • couple • gb
10
A very comfortable stay and better than other similar priced hotels I have stayed in other US cities
Pros:

From the friendly welcome to the cleanliness of all areas. Good bedroom size with excellent facilities. Housekeeping was very good. Very easy to get around and location was perfect for sightseeing with a good choice of restaurants in the area.

Cons:

No complaints.

2026-10-16 • via Nuitee
A
Alan • solo_traveller • gb
7
2026-10-16 • via Nuitee
J
Joyce • couple • us
10
2026-10-16 • via Nuitee
A
Audrick O • family_with_children • pr
10
Pros:

Location

2026-10-16 • via Nuitee
S
STEVE YUNG YUI • extended_group • cn
10
还不错，下次出差还会选择这里
Pros:

1.早餐的种类可以多一点，因为出差的天数比较多，希望每天能吃到不同的早餐搭配组合
2.可以在前台给我们一些当地观光旅游的推荐
3.可以适当延长热水的供应和补充计划

2026-10-15 • via Nuitee
J
JOSE • family_with_children • co
1
Terrible
Pros:

Ubicación

Cons:

Personal, habitaciones viejas, aseos día de por medio

2026-10-15 • via Nuitee
V
Vernon • couple • za
8
2026-10-15 • via Nuitee
R
Ricardo A • couple • mx
10
2026-10-15 • via Nuitee
M
Maria Jose • extended_group • es
8
2026-10-15 • via Nuitee
L
lucila • couple • ar
1
Pros:

El lobby no existe, lo único bonito del hotel son los cuartos q son amplios y cómodos. PERO HACE YA CASI 2 MESES QUÉ NO LOGRO QUE ME DEVUELVAN EL DEPÓSITO DE 100 U$S QUE TOMAN EN GARANTÍA POR NOCHE (cosa q es una locura e innecesario ese monto).

Cons:

YA MANDÉ MUCHÍSIMOS MENSAJES AL HOTEL Y A BOOKING Y SIGUEN SIN DEVOLVERME MI DINERO.
UNA VERGÜENZA TOTAL.

2026-10-15 • via Nuitee
A
Armando • extended_group • it
10
Pros:

La posizione

Cons:

Lo Stato è piuttosto vecchia

2026-10-15 • via Nuitee
A
Andrea • extended_group • hu
8
2026-10-14 • via Nuitee
M
Maria Florencia • couple • ar
9
2026-10-14 • via Nuitee
M
Marta Pallares Baron • solo_traveller • ca
9
Practical and convenient hotel
Pros:

Really friendly and helpful staff
Beautiful hotel
Convenient location
Microwave in the room

Cons:

Breakfast not included.
No reminder of common amenities

2026-10-14 • via Nuitee