Whitelaw Hotel

Hotels
7 (709 reviews)
808 Collins Ave , Miami Beach , US
+1 (305) 398-7000
[email protected]

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Children allowed
Pets allowed

Facilities

Free WiFi
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Bar
See all facilities

Review Highlights

Pros:
Excellent/central location
Comfortable beds/rooms (reported by several guests)
Helpful reception (late checkout accommodated)
Close to shopping, food and Ocean Drive
Bar and food appeared good
Cons:
Reports of dirtiness / 'not clean'
Noise from renovations
Theft reported by one guest
Hot water/shower issues
Parking difficulties and small elevators
No microwave available in rooms
Unfavorable cancellation/partial refund experience for one guest

Categories

Cleanliness
5.5
Mixed reports: some guests praised cleanliness and a diligent cleaner, but multiple reviews explicitly state 'dirty' and 'not clean', lowering this score.
Service
6.5
Mixed service sentiment: reception accommodated late checkout and staff were called 'wonderful' by some, but others reported poor handling of a theft and dissatisfaction with cancellation refund policy.
Location
9
Consistently positive: many mentions of excellent/location, walking distance to shopping, food, and proximity to Ocean Drive.
Room Quality
7.5
Generally comfortable rooms and good beds reported by several guests, though some mention old rooms, a dodgy door and faults like no hot water for a shower.
Amenities
6.5
Mixed: minibar and bar/food looked good, but complaints about no microwave, limited parking options and small elevators reduce the score.
Value for Money
6
Mixed value perception: some guests appreciated the lower price for a basic, honest hotel while others said the nightly rate/deposit and room condition didn’t justify the cost.
Food and Beverage
7.5
Limited mentions: bar and food looked good to one guest (not tried). No strong positives or widespread negatives; treated as slightly above average based on available comments.
Overall Experience
7.5
Overall mixed experience: strong location and some good service instances, balanced by cleanliness issues, a theft report, cancellation frustrations and some facility shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-13 20:50

Property Description

Located in the heart of South Beach, Whitelaw Hotel is a boutique escape just steps from Ocean Drive. Set in the iconic Art Deco District at Collins Avenue and 8th Street, the hotel places you moments from the beach, nightlife, dining, and entertainment.

Important information:

Children under 11 years stay free of charge when using existing beds, within the maximum room occupancy restrictions.

Please note the credit card used for booking must match the name on the reservation and be presented for payment at check-in.

The cardholder must be present at check-in with his or her government-issued photo ID. All guests must show a photo ID.

Please note that prepaid credit cards and gift cards are not accepted as a method of payment. Daily housekeeping services.

Please note that all Special Requests are subject to availability and additional charges may apply.

This is a 100% non-smoking property. The penalty of $250 applies for smoking on-site and will be charged to the guest's card on file.

Pets are welcome. The weight limit is 25 lbs and an additional $250 pet FEE (per pet) is required upon check-in.

Pets must be accompanied and leashed at all times. Service Animals Stay for free. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MIA

Property Policies

  • Infant Policies

    Children under 11 years stay free of charge when using existing beds, within the maximum room occupancy restrictions.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7
Based on 709 reviews
Cleanliness: 5.5
Service: 6.5
Location: 9
Room Quality: 7.5
Amenities: 6.5
Value for Money: 6
Food and Beverage: 7.5
Overall Experience: 7.5
P
Preston • family_with_children • us
5
Pros:

Location

Cons:

No wash clothes shower was dirty

2026-10-22 • via Nuitee
C
Coretta • couple • us
6
It wasn’t the best glad I only stay 1.5 nights.
Pros:

The food was good and the order came out fast.
The room was decorated nicely. The bed was comfortable and it’s in a great location.

Cons:

The front staff wasn’t at the desk at check in so there was a long wait. There was no face towels
in the room had to wait a day to get some. The large drying towels had to wait hours to get 2 for the room. There was water leaking from the ceiling. There was a 2 inch gap at the bottom of the room door. Elevator accommodate 2 people with luggage. No phone in the room to call front desk for anything.

2026-10-21 • via Nuitee
M
Marceria • couple • us
1
2026-10-08 • via Nuitee
A
Alejandro • solo_traveller • es
9
Pros:

Ubicación y la habitación

Cons:

Estaban en reformas y había ruido por la mañana.

2026-09-18 • via Nuitee
D
Deivis • family_with_children • al
10
2026-09-08 • via Nuitee
S
Sevilla martin • solo_traveller • es
8
2026-09-08 • via Nuitee
J
Justine Noel • extended_group • us
6
2026-09-08 • via Nuitee
J
JUAN CARLOS THADEUS • solo_traveller • mx
1
Pésima
Pros:

Nada , no se hacen responsables por nada

Cons:

Me robaron un artículo que se quedó en mi habitación

2026-09-06 • via Nuitee
S
SANDY EVELYN • couple • pe
8
2026-09-03 • via Nuitee
A
AGUERO MOLINA • family_with_children • us
10
Pros:

Excelente ubicación, las habitaciones muy cómodas y limpia

2026-09-02 • via Nuitee
M
marksM9284UC • Solo travel • Cardiff, South Wales, Wales
8
Diamond with Rough Edges, its kinda cool
Pros:

Basic but GOOD.. I was over for 5 nights for the F1, when I walked in wasnt expecting a lot, after a swift check-in, found my bearings with the hotel, I has a front room on 3rd floor, i was solo, suited all my needs, big flatscreen TV, lovely shower, bed that i slept really well in, minibar i didnt touch but everything there, felt safe, not noisy. Never felt uneasy once, did think the door was a bit dodgy, but again felt safe, everyone there like my was having fun, felt secure. Hey this Hotel is no Ritz, or Plaza, its a good honest Hotel with a little character, brilliant location being 1 St away from Ocean Drive. Bar and food looked good, i didnt try, not because it didnt want to, i was on holiday, sightseeing and F1, brilliant base, cleaner did her job to perfection and reception accommodated my late checkout which gave me another day, again thank you. in a Nutshell, if its somewhere to sleep and a base, why pay $$$$ when u can pay a little less and enjoy, youll need the extra money ;)

2026-08-24 • via Tripadvisor
3
370orianab • Friends getaway
2
disappointing
Pros:

My girlfriend and I were supposed to stay at this hotel, but unfortunately we were stranded at the airport and were unable to make it to Miami. We therefore did not stay at the hotel for a single night and did not use any of the services we had paid for. We ultimately had no choice but to return to France.

I immediately contacted the hotel to cancel the reservation and asked if they could offer a solution. Unfortunately, I was only offered a partial refund, which was less than half of the total amount we paid.

I find this extremely disappointing and difficult to accept, especially because this was a very significant amount of money for my girlfriend and me, and we did not benefit from the stay at all.

I also work in the hospitality industry myself, so I understand that cancellation policies exist. However, when a guest genuinely cannot make it to the hotel due to unforeseen circumstances, I know that hotels can sometimes show some flexibility and make a commercial gesture, especially when the room was never occupied.

I completely understand that there are cancellation policies, but I find it very disappointing that, given the circumstances, the hotel was not willing to offer a more reasonable solution.

Overall, a very frustrating and disappointing experience, especially considering the significant amount of money involved for us.

2026-08-19 • via Tripadvisor
D
David • couple • ky
6
2026-08-13 • via Nuitee
A
Andre • family_with_children • us
10
2026-08-08 • via Nuitee
L
Lorena • couple • co
8
2026-07-25 • via Nuitee
C
Cannizzaro • solo_traveller • ar
8
Pros:

Ubicación

Cons:

Nada

2026-07-25 • via Nuitee
H
Hamza • couple • ma
9
2026-07-21 • via Nuitee
J
Jacek • couple • us
3
2026-07-21 • via Nuitee
G
Graham • solo_traveller • gb
9
2026-07-19 • via Nuitee
G
Graham • couple • gb
7
2026-07-14 • via Nuitee