Holiday Inn Express Nashville-Downtown - Broadway by IHG

Hotels
Holiday Inn Express
8.1 (2055 reviews)
920 Broadway , Nashville , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Housekeeping issues
Water temperature problems

Categories

Cleanliness
7.48
Some mention of good cleanliness, but a specific concern with housekeeping was noted.
Service
8.95
Multiple mentions of exceptional service by staff, especially Oscar.
Location
8.49
Compliments regarding the hotel's location to nearby attractions.
Room Quality
7.94
General positive sentiment about room quality with reference to cleanliness.
Amenities
7.97
Good amenities were mentioned, contributing to a satisfying experience.
Value for Money
7.93
Value for money appreciated based on room quality and service.
Food and Beverage
7.98
Positive remarks about breakfast quality, particularly the cinnamon rolls.
Overall Experience
8.05
General satisfaction expressed in multiple reviews indicating a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 22:55

Property Description

Modern Amenities and Convenient Features

Surrounded by popular Nashville attractions like the Country Music Hall of Fame, Holiday Inn Express Nashville-Downtown Conference Center offers a comfortable stay with modern in-room amenities. Start your day with a complimentary breakfast and enjoy in-room conveniences like a flat-screen TV, coffee machine, microwave, and refrigerator.

Fitness and Leisure Options

Stay active during your stay by visiting the 24-hour fitness center or taking a refreshing dip in the outdoor pool. Free WiFi access ensures you stay connected throughout your visit.

Prime Location

Located steps away from the Hard Rock Cafe, State Capitol, and Frist Center, our hotel provides easy access to top Nashville sites. Book your stay now and experience the best of Nashville at Holiday Inn Express Nashville-Downtown Conference Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, May 29, 2026 until Mon, Sep 7, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60.09 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 2055 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 8.05
B
Beth couple us
8
2026-04-16 via Nuitee
5
555garretts Friends getaway
10
great time!
Pros:

Here from St. Louis and having a great time in the lobby!! Met M Lawton the best valet!

2026-04-14 via Tripadvisor
W
Walter solo_traveller us
8
2026-04-14 via Nuitee
K
Karen solo_traveller us
1
Cons:

Our bed was broke down had a hole in the middle basically none of our toiletries were filled in the bathroom and the shower they were all empty. They tried to fix it by switching our room and ran into the same problem with the beds the floor was dirty

2026-04-11 via Nuitee
B
Brooke family_with_children us
8
Pros:

Great location

Cons:

Nothing bad to say!

2026-04-09 via Nuitee
S
SweetpeaAgnew5 Couples Eganville, Ontario
10
Wonder Stay - Close to Broadway!
Pros:

We had a wonderful stay at the Holiday Inn Express Nashville Downtown - Broadway from April 2 to 5, 2026.

We arrived early hoping to store our bags so we could walk to Whole Foods Market, which is just a short walk away, and were pleasantly surprised that our room was already ready. That set the tone for a great experience right from the start.

Our room on the 4th floor was clean, spacious, and very comfortable. There was some occasional street noise and the odd guest returning to their room could be heard, but overall the hotel was quiet and restful. We had a standard king room with plenty of thoughtful features including a wardrobe with a safe, a large bench that easily fit both of our suitcases, a desk with a rolling chair, and a small couch. The fridge, coffee station, and microwave were all appreciated, and the entrance area had extra space and a shelf for personal items.

The bathroom was well stocked with shampoo, conditioner, body wash, hand soap, and body lotion, which is especially helpful for anyone traveling with carry on luggage. Everything throughout the hotel, including public areas, was exceptionally clean. We constantly saw staff cleaning, vacuuming, and mopping.

The front desk staff were fantastic and always helpful. The valet team greeted us every time we arrived or left, which added a very welcoming touch. There is also a bar with live music daily. We did not have a chance to enjoy it fully, but what we heard while heading out one day sounded great.

There is a small convenience shop on site that is a bit more expensive than nearby options, but very handy if you need something quickly. The breakfast area is large with plenty of seating, and we appreciated having the option to bring food back to our room. The staff kept everything well stocked and clean. The breakfast offerings were excellent, with a variety of hot items including omelets, pork and turkey sausage, and biscuits with gravy. There were also cereals, fresh pancakes, bagels, toast, muffins, yogurt, and warm cinnamon rolls that were absolutely delicious.

The location is ideal, just a few blocks from the bars on Broadway, making it easy to walk and save money on Uber and taxis (when we did need transportation, I found Taxis' to be much more expensive than Uber or Lyft).

This hotel is completely cashless, with purchases charged to your room, which was convenient.

We were extremely happy with our stay and would absolutely choose to stay here again on our next trip to Nashville.

2026-04-07 via Tripadvisor
S
sekouf2026 Friends getaway
10
Valet
Pros:

Johnny helped me as soon as I got here and the hotel service was amazing 10/10

2026-04-05 via Tripadvisor
B
BoardingPass574216 Friends getaway
10
JJ the valet
Pros:

Jay jay was the best valet everrr. He recommended a lot of places and they are all amazing. He had the best service everrr!!!

2026-04-05 via Tripadvisor
G
G4902JWkevins Business
10
10/10 service
Pros:

I checked in to the holiday in express and Johnny the valet worker was so nice and positive. Amazing service 👍

2026-04-05 via Tripadvisor
K
karenoT3414JA Solo travel
10
10/10
Pros:

Johnny was very helpful! He helped me with my luggage, he was very professional.

2026-04-04 via Tripadvisor
M
meganrQ4569UV Business
10
Very helpful
Pros:

Johnny was great!!! Very helpful

2026-04-04 via Tripadvisor
R
ryankR4138CM Friends getaway
10
Amazing experience
Pros:

I would love to shout out the valet worker named Johnny he helped me with my luggage upstairs and is very helpful with directions to places.

2026-04-04 via Tripadvisor
T
TRACY family_with_children us
10
2026-04-04 via Nuitee
R
Rebecca couple gb
7
Great for a visit in Nashville, rooms, staff lovely but don’t park there (it’s so expensive but you run the risk of leav
Pros:

Perfect location, room and fitness centre. The washing facility was brilliant.

Cons:

Valet parking very expensive! Breakfast basic and the same everyday!

2026-04-04 via Nuitee
A
arong2016 Business
10
Good times
Pros:

Good location close but far enough from the strip. Jayson and the other Valets were great

2026-04-03 via Tripadvisor
D
darrellh669 Family
10
Great stay
Pros:

Jayson was a terrific vallet. We had a great stay.

2026-04-03 via Tripadvisor
H
Harald solo_traveller de
8
Pros:

Zentrale Lage zum Broadway, Parkhaus vorhanden… ACHTUNG Valetparking kostet extra 65$ ! ( nicht in der Parkplatzgebühr inbegriffen)

2026-04-03 via Nuitee
J
Justin family_with_children us
10
Just stayed for the night to break up our drive. Great breakfast
Pros:

Close to downtown walked everywhere we wanted to!

Cons:

Parking is expensive

2026-04-03 via Nuitee
J
jeffreysL8437OK Business
10
The one and only Jayson
Pros:

Jayson was the best valet ever. I would definitely recommend finding Jayson because even though the valet is super expensive, his service makes up for it exceptionally.

2026-04-02 via Tripadvisor
J
James E couple us
6
Nice hotel, fair location, possibly a return visit
Pros:

Close to downtown

Cons:

Large fee for parking with valet

2026-04-01 via Nuitee