Holiday Inn Express Nashville-Downtown - Broadway by IHG

Hotels
•
Holiday Inn Express
8.1 (2040 reviews)
920 Broadway , Nashville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Housekeeping issues
Water temperature problems

Categories

Cleanliness
7.48
Some mention of good cleanliness, but a specific concern with housekeeping was noted.
Service
8.95
Multiple mentions of exceptional service by staff, especially Oscar.
Location
8.49
Compliments regarding the hotel's location to nearby attractions.
Room Quality
7.94
General positive sentiment about room quality with reference to cleanliness.
Amenities
7.97
Good amenities were mentioned, contributing to a satisfying experience.
Value for Money
7.93
Value for money appreciated based on room quality and service.
Food and Beverage
7.98
Positive remarks about breakfast quality, particularly the cinnamon rolls.
Overall Experience
8.05
General satisfaction expressed in multiple reviews indicating a good overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-14 22:55

Property Description

Modern Amenities and Convenient Features

Surrounded by popular Nashville attractions like the Country Music Hall of Fame, Holiday Inn Express Nashville-Downtown Conference Center offers a comfortable stay with modern in-room amenities. Start your day with a complimentary breakfast and enjoy in-room conveniences like a flat-screen TV, coffee machine, microwave, and refrigerator.

Fitness and Leisure Options

Stay active during your stay by visiting the 24-hour fitness center or taking a refreshing dip in the outdoor pool. Free WiFi access ensures you stay connected throughout your visit.

Prime Location

Located steps away from the Hard Rock Cafe, State Capitol, and Frist Center, our hotel provides easy access to top Nashville sites. Book your stay now and experience the best of Nashville at Holiday Inn Express Nashville-Downtown Conference Center.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, May 29, 2026 until Mon, Sep 7, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 60.09 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.1
Based on 2040 reviews
Cleanliness: 7.48
Service: 8.95
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 7.98
Overall Experience: 8.05
R
Reagan • extended_group • us
10
Pros:

The location; cleanliness, staff

Cons:

NA

2026-03-02 • via Nuitee
L
Lindsey Miner • solo_traveller • us
8
2026-03-01 • via Nuitee
J
Jeremy • couple • us
7
2026-03-01 • via Nuitee
F
Freeman • family_with_children • us
10
2026-02-26 • via Nuitee
K
Kevin • couple • us
8
Very nice. Parking fee and destination fee was TOO HIGH!
Pros:

Breakfast was good. Hotel very clean. Car valet was great

Cons:

Destination fee. Parking was TOO HIGH.

2026-02-26 • via Nuitee
A
Anika • couple • us
10
2026-02-24 • via Nuitee
S
Sharon • couple • au
9
Great place but be prepared to walk to the bars.
Pros:

Close proximity and very comfy beds!

Cons:

No shuttle service. That would have been a big bonus after long nights and a walk to the bars.

2026-02-23 • via Nuitee
S
schlep23 • Couples
2
Horrible experience and unapologetic staff.
Pros:

Arrived to find rooms weren’t ready. Waited 3 hours in lobby before getting our room and missed our dinner reservation. Staff were not apologetic and did not contact us by text to let us know when our room was ready. We noticed people who came in after us getting their room so I went and asked and was given a room with attitude from the staff. Would definitely not recommend this hotel.

2026-02-15 • via Tripadvisor
M
Marius • couple • pa
10
Clean, neat and comfortable
Pros:

Walking distance to Broadway.

Cons:

The charge for the valet was ridiculous at $50 per night!!!

2026-02-14 • via Nuitee
R
Robert • couple • us
10
2026-02-13 • via Nuitee
L
Lori • solo_traveller • us
10
2026-02-13 • via Nuitee
C
Cara • extended_group • us
8
Cons:

Breakfast
Was just ok

2026-02-12 • via Nuitee
N
Nathan • couple • us
9
2026-02-10 • via Nuitee
R
Robin • couple • us
10
Great location!
Pros:

Really enjoyed the breakfast on site and
the live music in the lobby in the evening. Great location across from museum and within walking to honky tonks and other downtown attractions.

2026-02-09 • via Nuitee
J
Jason • extended_group • us
8
2026-02-09 • via Nuitee
J
jeremygT9252DY • Solo travel
10
Great servixd
Pros:

m was a great valer and helped me to mu room! So courteous and helpful!

2026-02-05 • via Tripadvisor
B
brookebQ9520NV • Family
10
Awesome hotel!
Pros:

Maddy was awesome in helping us get our bags to our rooms and was such. Friendly face

2026-02-05 • via Tripadvisor
W
W5215GLleahs • Family
10
Maddy was the best
Pros:

Maddy the valet is the best ever at the holiday in express downtown Nashville! Loved our exotic e here and was a great great time !!!!!

2026-02-05 • via Tripadvisor
S
shelbysZ7511FE • Family
10
Maddy is the best
Pros:

Maddy is the best valet I’ve ever had in my life. Amazing. Beautiful. Graceful. The best of all time.

2026-02-05 • via Tripadvisor
L
lizgX7285GB • Family
10
Maddy helped us!
Pros:

Maddy helped us more than we could ask for! the GOAT of valet! Holiday inn express you’ve outdone yourself again- wow great staff

2026-02-03 • via Tripadvisor